Having problems with a Bluetooth driver


My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 64bit6th Gen Intel Core i7-6700HQ Quad Core proces...16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video ...
    OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.

  • At a glance

    IOS 14.6
    Operating System
    IOS 14.6
    Computer type
    Tablet
    Manufacturer/Model
    Apple

My Computer My Computer

At a glance

Windows 11 Pro version 25H2 build 26200.7840Intel Core i7-12700KF Desktop Processor 12 (8...CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000...Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev...
OS
Windows 11 Pro version 25H2 build 26200.7840
Computer type
PC/Desktop
Manufacturer/Model
I built my system
CPU
Intel Core i7-12700KF Desktop Processor 12 (8P+4E) Core
Motherboard
MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
Memory
CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000MHz CL36 Intel XMP iCUE
Graphics Card(s)
Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev. 2.0)
Sound Card
onboard
Monitor(s) Displays
(2) Samsung S24E310HL 23.6-Inch Screen LED-Lit Monitors
Screen Resolution
1920 x 1080
Hard Drives
(3) SAMSUNG Electronics 870 EVO 2TB 2.5 Inch SATA III Internal SSD for storage
(1) Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD for OS
PSU
Corsair RM750e Fully Modular Low-Noise ATX Power Supply
Case
Carbide Series™ Air 540 High Airflow ATX Cube Case
Cooling
Thermalright Peerless Assassin 120 SE CPU Air Cooler
Keyboard
Logitech K800
Mouse
Logitech MX Master
Internet Speed
680 Mbps
Browser
Chrome as default with Firefox as well
Antivirus
Avira Pro
Logical Ron said:
That is the one I ran and got the message above
Click to expand...
Are you sure you downloaded and installed the one for Windows 11 and not for Windows 10?
there is dropdown menu on MSI site to select windows bitness.
 

My Computer My Computer

At a glance

Windows 11 Pro 23H2Intel i3 8100 @3.6Ghz1 x 16GB DDR4 @2400 MHzNvidia GeForce GT 1030 2GB SDDR4
OS
Windows 11 Pro 23H2
Computer type
PC/Desktop
Manufacturer/Model
MSI / MS-7B29
CPU
Intel i3 8100 @3.6Ghz
Motherboard
H310M PRO-VDH (MS-7B29)
Memory
1 x 16GB DDR4 @2400 MHz
Graphics Card(s)
Nvidia GeForce GT 1030 2GB SDDR4
Sound Card
Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
Monitor(s) Displays
Acer V226HQL
Screen Resolution
1920 x 1080
Hard Drives
SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
PSU
ATX, details unknown
Case
Everest 551B
Cooling
details unknown
Keyboard
Mechanical Gaming Hydra R7 - Rampage
Mouse
Logitech G703
Internet Speed
Down: 28Mbps / Up: 19Mbps
Browser
Microsoft Edge
Antivirus
Microsoft Defender Antivirus
Other Info
Bluetooth: TP Link 5.0 Nano USB adapter UB500
WLAN: D-Link 150 Pico USB adapter, N standard
Web camera: Logitech C270 HD 720p @30fps
Microphone: Trust MICO, model 23790
zebal said:
Are you sure you downloaded and installed the one for Windows 11 and not for Windows 10?
there is dropdown menu on MSI site to select windows bitness.
Click to expand...
Yes I am sure, the name of the file is bt_driver_W11.zip
 

My Computer My Computer

At a glance

Windows 11 Pro version 25H2 build 26200.7840Intel Core i7-12700KF Desktop Processor 12 (8...CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000...Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev...
OS
Windows 11 Pro version 25H2 build 26200.7840
Computer type
PC/Desktop
Manufacturer/Model
I built my system
CPU
Intel Core i7-12700KF Desktop Processor 12 (8P+4E) Core
Motherboard
MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
Memory
CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000MHz CL36 Intel XMP iCUE
Graphics Card(s)
Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev. 2.0)
Sound Card
onboard
Monitor(s) Displays
(2) Samsung S24E310HL 23.6-Inch Screen LED-Lit Monitors
Screen Resolution
1920 x 1080
Hard Drives
(3) SAMSUNG Electronics 870 EVO 2TB 2.5 Inch SATA III Internal SSD for storage
(1) Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD for OS
PSU
Corsair RM750e Fully Modular Low-Noise ATX Power Supply
Case
Carbide Series™ Air 540 High Airflow ATX Cube Case
Cooling
Thermalright Peerless Assassin 120 SE CPU Air Cooler
Keyboard
Logitech K800
Mouse
Logitech MX Master
Internet Speed
680 Mbps
Browser
Chrome as default with Firefox as well
Antivirus
Avira Pro
Have you also tried the other one for Windows 10?
 

My Computer My Computer

At a glance

Windows 11 Pro 23H2Intel i3 8100 @3.6Ghz1 x 16GB DDR4 @2400 MHzNvidia GeForce GT 1030 2GB SDDR4
OS
Windows 11 Pro 23H2
Computer type
PC/Desktop
Manufacturer/Model
MSI / MS-7B29
CPU
Intel i3 8100 @3.6Ghz
Motherboard
H310M PRO-VDH (MS-7B29)
Memory
1 x 16GB DDR4 @2400 MHz
Graphics Card(s)
Nvidia GeForce GT 1030 2GB SDDR4
Sound Card
Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
Monitor(s) Displays
Acer V226HQL
Screen Resolution
1920 x 1080
Hard Drives
SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
PSU
ATX, details unknown
Case
Everest 551B
Cooling
details unknown
Keyboard
Mechanical Gaming Hydra R7 - Rampage
Mouse
Logitech G703
Internet Speed
Down: 28Mbps / Up: 19Mbps
Browser
Microsoft Edge
Antivirus
Microsoft Defender Antivirus
Other Info
Bluetooth: TP Link 5.0 Nano USB adapter UB500
WLAN: D-Link 150 Pico USB adapter, N standard
Web camera: Logitech C270 HD 720p @30fps
Microphone: Trust MICO, model 23790

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 64bit6th Gen Intel Core i7-6700HQ Quad Core proces...16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video ...
    OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.

  • At a glance

    IOS 14.6
    Operating System
    IOS 14.6
    Computer type
    Tablet
    Manufacturer/Model
    Apple
zebal said:
Have you also tried the other one for Windows 10?
Click to expand...
No I didn't but I knew you would suggest it so I downloaded it and ran it without any change. Thanks for all your help but I don't understand why the first issue was resolved only to create a new issue ????
 

My Computer My Computer

At a glance

Windows 11 Pro version 25H2 build 26200.7840Intel Core i7-12700KF Desktop Processor 12 (8...CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000...Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev...
OS
Windows 11 Pro version 25H2 build 26200.7840
Computer type
PC/Desktop
Manufacturer/Model
I built my system
CPU
Intel Core i7-12700KF Desktop Processor 12 (8P+4E) Core
Motherboard
MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
Memory
CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000MHz CL36 Intel XMP iCUE
Graphics Card(s)
Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev. 2.0)
Sound Card
onboard
Monitor(s) Displays
(2) Samsung S24E310HL 23.6-Inch Screen LED-Lit Monitors
Screen Resolution
1920 x 1080
Hard Drives
(3) SAMSUNG Electronics 870 EVO 2TB 2.5 Inch SATA III Internal SSD for storage
(1) Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD for OS
PSU
Corsair RM750e Fully Modular Low-Noise ATX Power Supply
Case
Carbide Series™ Air 540 High Airflow ATX Cube Case
Cooling
Thermalright Peerless Assassin 120 SE CPU Air Cooler
Keyboard
Logitech K800
Mouse
Logitech MX Master
Internet Speed
680 Mbps
Browser
Chrome as default with Firefox as well
Antivirus
Avira Pro
Have you tried the Microsoft update catalog I mentioned?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 64bit6th Gen Intel Core i7-6700HQ Quad Core proces...16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video ...
    OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.

  • At a glance

    IOS 14.6
    Operating System
    IOS 14.6
    Computer type
    Tablet
    Manufacturer/Model
    Apple
Bastet said:
Strange.
Click to expand...
what is even stranger is that I have not had any issues with any Bluetooth. I don't want to ignore it because one day I will and have to do all this anyway.
 

My Computer My Computer

At a glance

Windows 11 Pro version 25H2 build 26200.7840Intel Core i7-12700KF Desktop Processor 12 (8...CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000...Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev...
OS
Windows 11 Pro version 25H2 build 26200.7840
Computer type
PC/Desktop
Manufacturer/Model
I built my system
CPU
Intel Core i7-12700KF Desktop Processor 12 (8P+4E) Core
Motherboard
MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
Memory
CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000MHz CL36 Intel XMP iCUE
Graphics Card(s)
Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev. 2.0)
Sound Card
onboard
Monitor(s) Displays
(2) Samsung S24E310HL 23.6-Inch Screen LED-Lit Monitors
Screen Resolution
1920 x 1080
Hard Drives
(3) SAMSUNG Electronics 870 EVO 2TB 2.5 Inch SATA III Internal SSD for storage
(1) Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD for OS
PSU
Corsair RM750e Fully Modular Low-Noise ATX Power Supply
Case
Carbide Series™ Air 540 High Airflow ATX Cube Case
Cooling
Thermalright Peerless Assassin 120 SE CPU Air Cooler
Keyboard
Logitech K800
Mouse
Logitech MX Master
Internet Speed
680 Mbps
Browser
Chrome as default with Firefox as well
Antivirus
Avira Pro
Logical Ron said:
but I don't understand why the first issue was resolved only to create a new issue ????
Click to expand...
Nothing was resolved so far in your case from what I see,
I suggested windows 10 driver after confirming you tried Windows 11 because I want to remove possibility of error on your side.
Often time the issue is not with computer but not following instructions exactly or doing things wrong, so this must be handled as well :-)
 

My Computer My Computer

At a glance

Windows 11 Pro 23H2Intel i3 8100 @3.6Ghz1 x 16GB DDR4 @2400 MHzNvidia GeForce GT 1030 2GB SDDR4
OS
Windows 11 Pro 23H2
Computer type
PC/Desktop
Manufacturer/Model
MSI / MS-7B29
CPU
Intel i3 8100 @3.6Ghz
Motherboard
H310M PRO-VDH (MS-7B29)
Memory
1 x 16GB DDR4 @2400 MHz
Graphics Card(s)
Nvidia GeForce GT 1030 2GB SDDR4
Sound Card
Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
Monitor(s) Displays
Acer V226HQL
Screen Resolution
1920 x 1080
Hard Drives
SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
PSU
ATX, details unknown
Case
Everest 551B
Cooling
details unknown
Keyboard
Mechanical Gaming Hydra R7 - Rampage
Mouse
Logitech G703
Internet Speed
Down: 28Mbps / Up: 19Mbps
Browser
Microsoft Edge
Antivirus
Microsoft Defender Antivirus
Other Info
Bluetooth: TP Link 5.0 Nano USB adapter UB500
WLAN: D-Link 150 Pico USB adapter, N standard
Web camera: Logitech C270 HD 720p @30fps
Microphone: Trust MICO, model 23790

My Computer My Computer

At a glance

Windows 11 Pro version 25H2 build 26200.7840Intel Core i7-12700KF Desktop Processor 12 (8...CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000...Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev...
OS
Windows 11 Pro version 25H2 build 26200.7840
Computer type
PC/Desktop
Manufacturer/Model
I built my system
CPU
Intel Core i7-12700KF Desktop Processor 12 (8P+4E) Core
Motherboard
MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
Memory
CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000MHz CL36 Intel XMP iCUE
Graphics Card(s)
Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev. 2.0)
Sound Card
onboard
Monitor(s) Displays
(2) Samsung S24E310HL 23.6-Inch Screen LED-Lit Monitors
Screen Resolution
1920 x 1080
Hard Drives
(3) SAMSUNG Electronics 870 EVO 2TB 2.5 Inch SATA III Internal SSD for storage
(1) Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD for OS
PSU
Corsair RM750e Fully Modular Low-Noise ATX Power Supply
Case
Carbide Series™ Air 540 High Airflow ATX Cube Case
Cooling
Thermalright Peerless Assassin 120 SE CPU Air Cooler
Keyboard
Logitech K800
Mouse
Logitech MX Master
Internet Speed
680 Mbps
Browser
Chrome as default with Firefox as well
Antivirus
Avira Pro

My Computer My Computer

At a glance

Windows 11 Pro 23H2Intel i3 8100 @3.6Ghz1 x 16GB DDR4 @2400 MHzNvidia GeForce GT 1030 2GB SDDR4
OS
Windows 11 Pro 23H2
Computer type
PC/Desktop
Manufacturer/Model
MSI / MS-7B29
CPU
Intel i3 8100 @3.6Ghz
Motherboard
H310M PRO-VDH (MS-7B29)
Memory
1 x 16GB DDR4 @2400 MHz
Graphics Card(s)
Nvidia GeForce GT 1030 2GB SDDR4
Sound Card
Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
Monitor(s) Displays
Acer V226HQL
Screen Resolution
1920 x 1080
Hard Drives
SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
PSU
ATX, details unknown
Case
Everest 551B
Cooling
details unknown
Keyboard
Mechanical Gaming Hydra R7 - Rampage
Mouse
Logitech G703
Internet Speed
Down: 28Mbps / Up: 19Mbps
Browser
Microsoft Edge
Antivirus
Microsoft Defender Antivirus
Other Info
Bluetooth: TP Link 5.0 Nano USB adapter UB500
WLAN: D-Link 150 Pico USB adapter, N standard
Web camera: Logitech C270 HD 720p @30fps
Microphone: Trust MICO, model 23790
zebal said:
Nothing was resolved so far in your case from what I see,
I suggested windows 10 driver after confirming you tried Windows 11 because I want to remove possibility of error on your side.
Often time the issue is not with computer but not following instructions exactly or doing things wrong, so this must be handled as well :-)
Click to expand...
when I said "resolved" I meant I no longer have BCM20702A0 in other devices with the yellow triangle. the problem just moved to the Bluetooth where it wasn't prior to fixing the other devices error
 

My Computer My Computer

At a glance

Windows 11 Pro version 25H2 build 26200.7840Intel Core i7-12700KF Desktop Processor 12 (8...CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000...Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev...
OS
Windows 11 Pro version 25H2 build 26200.7840
Computer type
PC/Desktop
Manufacturer/Model
I built my system
CPU
Intel Core i7-12700KF Desktop Processor 12 (8P+4E) Core
Motherboard
MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
Memory
CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000MHz CL36 Intel XMP iCUE
Graphics Card(s)
Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev. 2.0)
Sound Card
onboard
Monitor(s) Displays
(2) Samsung S24E310HL 23.6-Inch Screen LED-Lit Monitors
Screen Resolution
1920 x 1080
Hard Drives
(3) SAMSUNG Electronics 870 EVO 2TB 2.5 Inch SATA III Internal SSD for storage
(1) Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD for OS
PSU
Corsair RM750e Fully Modular Low-Noise ATX Power Supply
Case
Carbide Series™ Air 540 High Airflow ATX Cube Case
Cooling
Thermalright Peerless Assassin 120 SE CPU Air Cooler
Keyboard
Logitech K800
Mouse
Logitech MX Master
Internet Speed
680 Mbps
Browser
Chrome as default with Firefox as well
Antivirus
Avira Pro
zebal said:
See? I told you!
Click to expand...
See what, what did you tell me? if you are getting frustrated I would prefer you to not reply.
 

My Computer My Computer

At a glance

Windows 11 Pro version 25H2 build 26200.7840Intel Core i7-12700KF Desktop Processor 12 (8...CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000...Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev...
OS
Windows 11 Pro version 25H2 build 26200.7840
Computer type
PC/Desktop
Manufacturer/Model
I built my system
CPU
Intel Core i7-12700KF Desktop Processor 12 (8P+4E) Core
Motherboard
MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
Memory
CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000MHz CL36 Intel XMP iCUE
Graphics Card(s)
Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev. 2.0)
Sound Card
onboard
Monitor(s) Displays
(2) Samsung S24E310HL 23.6-Inch Screen LED-Lit Monitors
Screen Resolution
1920 x 1080
Hard Drives
(3) SAMSUNG Electronics 870 EVO 2TB 2.5 Inch SATA III Internal SSD for storage
(1) Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD for OS
PSU
Corsair RM750e Fully Modular Low-Noise ATX Power Supply
Case
Carbide Series™ Air 540 High Airflow ATX Cube Case
Cooling
Thermalright Peerless Assassin 120 SE CPU Air Cooler
Keyboard
Logitech K800
Mouse
Logitech MX Master
Internet Speed
680 Mbps
Browser
Chrome as default with Firefox as well
Antivirus
Avira Pro
Logical Ron said:
yes but didn't know which file to download
Click to expand...
No worries.
You might have to reinstall an older driver via the device’s entry within device manager if it doesn’t show then check under View>Show hidden devices.
Right click device.
Choose update driver.
Choose ‘browse my computer for drivers’.
Choose ‘let me pick from a list of available drivers on my computer’.
Choose the compatible hardware from the list, then choose next.
Choose one of the older drivers from the list shown, then click next.
This will then reinstall the driver.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 64bit6th Gen Intel Core i7-6700HQ Quad Core proces...16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video ...
    OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.

  • At a glance

    IOS 14.6
    Operating System
    IOS 14.6
    Computer type
    Tablet
    Manufacturer/Model
    Apple
Logical Ron said:
See what, what did you tell me? if you are getting frustrated I would prefer you to not reply.
Click to expand...
Not at all, I'm not frustrated believe me, I'm just sharing my experience troubleshooting computers over the board, you're fine! :thumbsup:
 

My Computer My Computer

At a glance

Windows 11 Pro 23H2Intel i3 8100 @3.6Ghz1 x 16GB DDR4 @2400 MHzNvidia GeForce GT 1030 2GB SDDR4
OS
Windows 11 Pro 23H2
Computer type
PC/Desktop
Manufacturer/Model
MSI / MS-7B29
CPU
Intel i3 8100 @3.6Ghz
Motherboard
H310M PRO-VDH (MS-7B29)
Memory
1 x 16GB DDR4 @2400 MHz
Graphics Card(s)
Nvidia GeForce GT 1030 2GB SDDR4
Sound Card
Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
Monitor(s) Displays
Acer V226HQL
Screen Resolution
1920 x 1080
Hard Drives
SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
PSU
ATX, details unknown
Case
Everest 551B
Cooling
details unknown
Keyboard
Mechanical Gaming Hydra R7 - Rampage
Mouse
Logitech G703
Internet Speed
Down: 28Mbps / Up: 19Mbps
Browser
Microsoft Edge
Antivirus
Microsoft Defender Antivirus
Other Info
Bluetooth: TP Link 5.0 Nano USB adapter UB500
WLAN: D-Link 150 Pico USB adapter, N standard
Web camera: Logitech C270 HD 720p @30fps
Microphone: Trust MICO, model 23790
Bastet said:
No worries.
You might have to reinstall an older driver via the device’s entry within device manager if it doesn’t show then check under View>Show hidden devices.
Right click device.
Choose update driver.
Choose ‘browse my computer for drivers’.
Choose ‘let me pick from a list of available drivers on my computer’.
Choose the compatible hardware from the list, then choose next.
Choose one of the older drivers from the list shown, then click next.
This will then reinstall the driver.
Click to expand...
Just tried that, the only driver in the list was Broadcom 4.0 ( not full name) and I got this.
0017.jpg
 

My Computer My Computer

At a glance

Windows 11 Pro version 25H2 build 26200.7840Intel Core i7-12700KF Desktop Processor 12 (8...CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000...Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev...
OS
Windows 11 Pro version 25H2 build 26200.7840
Computer type
PC/Desktop
Manufacturer/Model
I built my system
CPU
Intel Core i7-12700KF Desktop Processor 12 (8P+4E) Core
Motherboard
MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
Memory
CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000MHz CL36 Intel XMP iCUE
Graphics Card(s)
Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev. 2.0)
Sound Card
onboard
Monitor(s) Displays
(2) Samsung S24E310HL 23.6-Inch Screen LED-Lit Monitors
Screen Resolution
1920 x 1080
Hard Drives
(3) SAMSUNG Electronics 870 EVO 2TB 2.5 Inch SATA III Internal SSD for storage
(1) Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD for OS
PSU
Corsair RM750e Fully Modular Low-Noise ATX Power Supply
Case
Carbide Series™ Air 540 High Airflow ATX Cube Case
Cooling
Thermalright Peerless Assassin 120 SE CPU Air Cooler
Keyboard
Logitech K800
Mouse
Logitech MX Master
Internet Speed
680 Mbps
Browser
Chrome as default with Firefox as well
Antivirus
Avira Pro
zebal said:
Not at all, I'm not frustrated believe me, I'm just sharing my experience troubleshooting computers over the board, you're fine! :thumbsup:
Click to expand...
I still don't know what I should "see, I told you"
 

My Computer My Computer

At a glance

Windows 11 Pro version 25H2 build 26200.7840Intel Core i7-12700KF Desktop Processor 12 (8...CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000...Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev...
OS
Windows 11 Pro version 25H2 build 26200.7840
Computer type
PC/Desktop
Manufacturer/Model
I built my system
CPU
Intel Core i7-12700KF Desktop Processor 12 (8P+4E) Core
Motherboard
MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
Memory
CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000MHz CL36 Intel XMP iCUE
Graphics Card(s)
Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev. 2.0)
Sound Card
onboard
Monitor(s) Displays
(2) Samsung S24E310HL 23.6-Inch Screen LED-Lit Monitors
Screen Resolution
1920 x 1080
Hard Drives
(3) SAMSUNG Electronics 870 EVO 2TB 2.5 Inch SATA III Internal SSD for storage
(1) Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD for OS
PSU
Corsair RM750e Fully Modular Low-Noise ATX Power Supply
Case
Carbide Series™ Air 540 High Airflow ATX Cube Case
Cooling
Thermalright Peerless Assassin 120 SE CPU Air Cooler
Keyboard
Logitech K800
Mouse
Logitech MX Master
Internet Speed
680 Mbps
Browser
Chrome as default with Firefox as well
Antivirus
Avira Pro
Logical Ron said:
Just tried that, the only driver in the list was Broadcom 4.0 ( not full name) and I got this.
View attachment 82395
Click to expand...
Then I’d say it isn’t compatible or there’s a problem recognising the installed driver. Does Bluetooth work? If yes then the driver is working.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 64bit6th Gen Intel Core i7-6700HQ Quad Core proces...16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video ...
    OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.

  • At a glance

    IOS 14.6
    Operating System
    IOS 14.6
    Computer type
    Tablet
    Manufacturer/Model
    Apple
Logical Ron said:
I still don't know what I should "see, I told you"
Click to expand...
Trying drivers from update catalog as suggested by Bastet,
if you didn't tell us you didn't know which one to download other people reading the thread would assume that you have tried them and would skip that part which might as well work.

So you should certainly try them all.
 

My Computer My Computer

At a glance

Windows 11 Pro 23H2Intel i3 8100 @3.6Ghz1 x 16GB DDR4 @2400 MHzNvidia GeForce GT 1030 2GB SDDR4
OS
Windows 11 Pro 23H2
Computer type
PC/Desktop
Manufacturer/Model
MSI / MS-7B29
CPU
Intel i3 8100 @3.6Ghz
Motherboard
H310M PRO-VDH (MS-7B29)
Memory
1 x 16GB DDR4 @2400 MHz
Graphics Card(s)
Nvidia GeForce GT 1030 2GB SDDR4
Sound Card
Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
Monitor(s) Displays
Acer V226HQL
Screen Resolution
1920 x 1080
Hard Drives
SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
PSU
ATX, details unknown
Case
Everest 551B
Cooling
details unknown
Keyboard
Mechanical Gaming Hydra R7 - Rampage
Mouse
Logitech G703
Internet Speed
Down: 28Mbps / Up: 19Mbps
Browser
Microsoft Edge
Antivirus
Microsoft Defender Antivirus
Other Info
Bluetooth: TP Link 5.0 Nano USB adapter UB500
WLAN: D-Link 150 Pico USB adapter, N standard
Web camera: Logitech C270 HD 720p @30fps
Microphone: Trust MICO, model 23790
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