Solved BSoD at First Boot of New Laptop


That Laggy Guy

That Laggy Guy

Member
Local time
7:38 PM
Posts
3
OS
Windows 11
Hey all,

Just got this new Asus laptop and, as the title says, upon turning it on for quite literally the first time, I got a BSoD.

Would anyone be kind enough to check this dump out and let me know if it indicates a software/driver/etc-related fluke or if I should just return this laptop for another while I'm in the return window? Haven't had any issues since (been a few hours and I've put the laptop through some heavy load since with no problems), but I'm leaning toward returning it because the error code just sounds pretty bad (INTERNAL_POWER_ERROR). Already tried Googling for answers but I couldn't really find a definitive answer as to what it actually means.

Thanks in advance to anyone who may help.
 
Windows Build/Version
Windows 11 Pro 22H2 22621.1413

Attachments

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Strix Scar 16
    CPU
    Intel Core i9-13980HX 2.2GHz
    Memory
    32GB DDR5
    Graphics Card(s)
    RTX 4080
    Screen Resolution
    2560x1600
    Hard Drives
    1TB Samsung NVMe
    Mouse
    Razer Viper Ultimate
    Internet Speed
    500/100
    Browser
    Chrome
    Antivirus
    MBAM Premium

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Wow, didn't expect a reply that fast. Thanks very much. I'll try that and post back once I've tested it out.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Strix Scar 16
    CPU
    Intel Core i9-13980HX 2.2GHz
    Memory
    32GB DDR5
    Graphics Card(s)
    RTX 4080
    Screen Resolution
    2560x1600
    Hard Drives
    1TB Samsung NVMe
    Mouse
    Razer Viper Ultimate
    Internet Speed
    500/100
    Browser
    Chrome
    Antivirus
    MBAM Premium
You are very welcome!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
For goodness sake, It's a brand new laptop. Return it for a replacement or refund before the store return window expires.. If you do too much to it,it could void the store warranty which would pass it off to the manufacturer warranty.That opens a whole different can of worms.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Motherboard
    stock Dell
    Memory
    24 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
glasskuter said:
For goodness sake, It's a brand new laptop. Return it for a replacement or refund before the store return window expires.. If you do too much to it,it could void the store warranty which would pass it off to the manufacturer warranty.That opens a whole different can of worms.
Click to expand...
I'd normally do just that and be done with it if it weren't such a pain to do in this particular case. If it turns out to just be the Intel driver being finnicky and there's no other issues, though, it'll save me a lot of time and hassle.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Strix Scar 16
    CPU
    Intel Core i9-13980HX 2.2GHz
    Memory
    32GB DDR5
    Graphics Card(s)
    RTX 4080
    Screen Resolution
    2560x1600
    Hard Drives
    1TB Samsung NVMe
    Mouse
    Razer Viper Ultimate
    Internet Speed
    500/100
    Browser
    Chrome
    Antivirus
    MBAM Premium
Were you able to install Smart Sound Technology (SST) drivers?

And were you able to install the Realtek and Intel updates at the bottom of this post?



At the time of sale the computer manufacturer is responsible for the hardware, OEM operating system, drivers, applications, etc.

New laptops should not have BSOD.

New laptops should be problem free.


Please contact the computer manufacturer for a Return Merchandise Authorization (RMA).




Code: 
Event[3388]
  Log Name: System
  Source: Intel-SST-OED
  Date: 2023-03-26T19:34:35.4830000Z
  Event ID: 29
  Task: This task logs error codes to system event log.
  Level: Information
  Opcode: Opcode for FW and Driver errors.
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Joshua-Scar
  Description:
FX module is not supported in BIOS:  {7aa4db02-6b41-4bc3-a712-80a2dde29e11} from \??\C:\Windows\System32\DriverStore\FileRepository\intcoed_oemlibpath.inf_amd64_9ce311aabe196f2c\adl_rtksep481_lib.bin.

Event[3389]
  Log Name: System
  Source: Intel-SST-OED
  Date: 2023-03-26T19:34:35.4830000Z
  Event ID: 28
  Task: This task logs error codes to system event log.
  Level: Information
  Opcode: Opcode for FW and Driver errors.
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Joshua-Scar
  Description:
Library is not supported in BIOS: \??\C:\Windows\System32\DriverStore\FileRepository\intcoed_oemlibpath.inf_amd64_9ce311aabe196f2c\adl_rtksep481_lib.bin, status = The request is not supported..

Event[3390]
  Log Name: System
  Source: Intel-SST-OED
  Date: 2023-03-26T19:34:35.4840000Z
  Event ID: 29
  Task: This task logs error codes to system event log.
  Level: Information
  Opcode: Opcode for FW and Driver errors.
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Joshua-Scar
  Description:
FX module is not supported in BIOS:  {56a9ea76-3745-4cc0-815c-a621faa8c9cb} from \??\C:\Windows\System32\DriverStore\FileRepository\intcoed_oemlibpath.inf_amd64_9ce311aabe196f2c\adl_vlldp14x_lite_lib.bin.

Event[3391]
  Log Name: System
  Source: Intel-SST-OED
  Date: 2023-03-26T19:34:35.4840000Z
  Event ID: 28
  Task: This task logs error codes to system event log.
  Level: Information
  Opcode: Opcode for FW and Driver errors.
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Joshua-Scar
  Description:
Library is not supported in BIOS: \??\C:\Windows\System32\DriverStore\FileRepository\intcoed_oemlibpath.inf_amd64_9ce311aabe196f2c\adl_vlldp14x_lite_lib.bin, status = The request is not supported..

Event[3392]
  Log Name: System
  Source: Intel-SST-OED
  Date: 2023-03-26T19:34:35.4840000Z
  Event ID: 29
  Task: This task logs error codes to system event log.
  Level: Information
  Opcode: Opcode for FW and Driver errors.
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Joshua-Scar
  Description:
FX module is not supported in BIOS:  {876cd395-4c0d-4dd7-a205-7f99fd78ed78} from \??\C:\Windows\System32\DriverStore\FileRepository\intcoed_oemlibpath.inf_amd64_9ce311aabe196f2c\adl_vlldp15x_lib.bin.

Event[3393]
  Log Name: System
  Source: Intel-SST-OED
  Date: 2023-03-26T19:34:35.4840000Z
  Event ID: 28
  Task: This task logs error codes to system event log.
  Level: Information
  Opcode: Opcode for FW and Driver errors.
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Joshua-Scar
  Description:
Library is not supported in BIOS: \??\C:\Windows\System32\DriverStore\FileRepository\intcoed_oemlibpath.inf_amd64_9ce311aabe196f2c\adl_vlldp15x_lib.bin, status = The request is not supported..



Code: 
Installation Failure: Windows failed to install the following update with error 0x8024200B: Realtek Semiconductor Corp. - Extension - 6.0.9481.1.

Installation Failure: Windows failed to install the following update with error 0x8024200B: Intel(R) Corporation - MEDIA - 10.29.0.8467.

Installation Failure: Windows failed to install the following update with error 0x8024200B: Intel(R) Corporation - System - 10.29.0.8467.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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