Solved BSOD Only with EA Play Games

MisterEd · Apr 7, 2023

I suggest you do the following:

Do a clean install of Windows
Install first EA game
Play game
If you can go long enough and not crash then uninstall game
Install next EA game
Repeat steps 3 to 5 until you find the game that crashes consistently

smirk · Apr 7, 2023

ShamrockRig said:
Im sorry but i couldn't disagree with this more, it uses around 4% of my cpu. Dont be repasting cpu's and trying different coolers because EA games BSOD, It isn't that or because his PC is struggling to run these games based on specs.

So what is it then shamrock? Do you know or do you just like hear your self talk? roorffxi brought up that he has a liquid cooler which there are some cases where the cooler isn't working as it should. Just because you 2 both have 10th Gen cpus doesn't mean anything. Your exact hardware isn't identical to roorffxi and his isn't the same as yours. And at least I'm trying to help him.

roorffxi · Apr 8, 2023

MisterEd said:
I suggest you do the following:

Do a clean install of Windows

Install first EA game

Play game

If you can go long enough and not crash then uninstall game

Install next EA game

Repeat steps 3 to 5 until you find the game that crashes consistently

Have already done this

What I have done since a clean install:

Clean Windows install
Disabled Asus armoury crate from the bios
I downloaded all drivers (beforehand - GPU, Sound, Wifi, Chipset, BIOS, USB, Intel) and disconnected from the internet - Installed all drivers
Re-connected to the internet and allowed windows to install all updates/drivers I may have missed. Even did the optional Windows update setting.
Made anything that was associated with FIFA (steam, EA Play, EAanticheat, etc) installed with admin rights
Made sure all things associated with FIFA ran always as admin
Disabled all overlays (Steam, Discord, & Nvidia)
Made Windows clear the pagefile.sys on shutdown.
Disabled Fast Startup in the Power Options
Lastly, I did every step in THIS video, and THIS video that applied to me

I believe that is all I have done since the last install. I will try to play again during the weekend and post any BSOD if I do or if it's been a success.

V2: DESKTOP-JDIJQTR-(2023-04-03_09-36-52).zip

roorffxi · Apr 8, 2023

smirk said:
I read fifa 23 is a cpu intensive game. I'd try replacing the thermal compound and see if that makes a difference and if it doesn't try a different cooler and see if the problem continues.

I could try this, but Ive ran other games like RDR2 which is also pretty CPU intense and play it for 2hrs no problem. I am leaning towards the RAM just not liking EA games for some reason. Have you been able to see my latest V2?

DESKTOP-JDIJQTR-(2023-04-03_09-36-52).zip

Shared with Dropbox

www.dropbox.com

MisterEd · Apr 9, 2023

Didn't you say you have a pre-built CyberPowerPC desktop computer?

Back in 2021 I started getting BSODs when I stressed my computer especially when playing games. When I said BSOD I mean the screen went black and all the computer fans went to max speeds. Holding the power button wouldn't power off the PC. I had to disconnect the power to do that.

I suspected my power supply. To test this theory I pulled another power supply from another computer and used that. The computer ran fine with this power supply. The original power supply was a reputable brand and only 4 years old. It had a 10-year warranty so I was able to get a free replacement.

I am not saying you have a power supply problem or even a hardware one. It seems you are running into a dead end looking at software. You might consider to look at hardware next. The problem is which hardware? When you suspect hardware but can't isolate which hardware one option is to swap components one at a time. If you can't do that then your options are quickly running out.

If you have any more software testing to do then continue. If you hit a dead end like I suspect then instead of giving up consider what I have just suggested.

BTW, my ASUS laptop has Armoury Crate.I don't know why some people say it is so bad because I have never had a problem with it.

roorffxi · Apr 9, 2023

MisterEd said:
Didn't you say you have a pre-built CyberPowerPC desktop computer?

Back in 2021 I started getting BSODs when I stressed my computer especially when playing games. When I said BSOD I mean the screen went black and all the computer fans went to max speeds. Holding the power button wouldn't power off the PC. I had to disconnect the power to do that.

I suspected my power supply. To test this theory I pulled another power supply from another computer and used that. The computer ran fine with this power supply. The original power supply was a reputable brand and only 4 years old. It had a 10-year warranty so I was able to get a free replacement.

I am not saying you have a power supply problem or even a hardware one. It seems you are running into a dead end looking at software. You might consider to look at hardware next. The problem is which hardware? When you suspect hardware but can't isolate which hardware one option is to swap components one at a time. If you can't do that then your options are quickly running out.

If you have any more software testing to do then continue. If you hit a dead end like I suspect then instead of giving up consider what I have just suggested.

BTW, my ASUS laptop has Armoury Crate.I don't know why some people say it is so bad because I have never had a problem with it.

I do have a CyberPower. The only games I've BSOD is on Battlefield / Fifa which are EA games. I play 5-10 other games with no problem. I have run a lot of stress tests and have had no BSOD while running them. Going to run prim95 today to test the ram

SlicEnDicE · Apr 9, 2023

roorffxi said:
Going to run prim95 today to test the ram

Make sure you monitor the CPU temperatures closely while doing a prime95 run. It sucks every cycle available in the CPU not just use RAM a lot.

roorffxi · Apr 9, 2023

Hmm, I was running Prime95 on the Blend setting to test my RAM and got a BSOD. I wasn't checking my temps as I'm trying to keep as little stuff installed on this computer to try to figure it out.

Here is the MiniDump:

040923-5937-01 - Copy.dmp

Shared with Dropbox

www.dropbox.com

So it's either bad RAM or CPU overheating/bad as my CPU was running 100%?

MisterEd · Apr 9, 2023

Most good computers especially gaming ones should be able to run Prime95. The fact that your computer BSODs with Prime95 leads me to believe your problem is hardware related and has nothing to do with EA games.

All my computers even my laptops can run Prime95 with ease. Below shows the CPU speeds and temps for my old Acer laptop running Prime95. Note that the CPU thermal throttles (speed drops from about 2900 to 1600 MHz) but at least it doesn't crash.

roorffxi · Apr 9, 2023

MisterEd said:
Most good computers especially gaming ones should be able to run Prime95. The fact that your computer BSODs with Prime95 leads me to believe your problem is hardware related and has nothing to do with EA games.

All my computers even my laptops can run Prime95 with ease. Below shows the CPU speeds and temps for my old Acer laptop running Prime95. Note that the CPU thermal throttles (speed drops from about 2900 to 1600 MHz) but at least it doesn't crash.

View attachment 57518

What are you using to view temps and what test are you doing on temp or setting

MisterEd · Apr 9, 2023

roorffxi said:
What are you using to view temps and what test are you doing on temp or setting

I am using Core Temp with its Core Temp Gadget. There has not been support for gadgets since Windows 7 so I use 8GadgetPack for that. There is a lot better programs for monitoring computer data but I use Core Temp for its simplicity. I use the Core Temp Gadget on all my computers. However, it is unreliable with
my new Asus laptop with Windows 11. That is because it has a Ryzen 7 6800H CPU which is not correctly supported with Core Temp. I am hoping the Core Temp developer will fix that at some point. Note the screenshot were from my old Acer laptop with Windows 10.

BTW, I select Torture Test to rerun a Prime95 test. I think that is the default test.

Here are some screenshots using my new laptop. I ran the test about 7 minutes. Core Temp acted a little strange with the Ryzen 7 6800H CPU because during the Prime95 test the CPU stayed at around 0% until the last minute. Then it jumped to 100%. Note during the whole 7 minute test the CPU tempurature was 90-95C.

roorffxi · Apr 9, 2023

MisterEd said:
I am using Core Temp with its Core Temp Gadget. There has not been support for gadgets since Windows 7 so I use 8GadgetPack for that. There is a lot better programs for monitoring computer data but I use Core Temp for its simplicity. I use the Core Temp Gadget on all my computers. However, it is unreliable with
my new Asus laptop with Windows 11. That is because it has a Ryzen 7 6800H CPU which is not correctly supported with Core Temp. I am hoping the Core Temp developer will fix that at some point. Note the screenshot were from my old Acer laptop with Windows 10.

BTW, I select Torture Test to rerun a Prime95 test. I think that is the default test.

Here are some screenshots using my new laptop. I ran the test about 7 minutes. Core Temp acted a little strange with the Ryzen 7 6800H CPU because during the Prime95 test the CPU stayed at around 0% until the last minute. Then it jumped to 100%. Note during the whole 7 minute test the CPU tempurature was 90-95C.

View attachment 57535

I will have to run it again with a monitor. I did the blend test and the windows resources monitor said my CPU was at 100%. It usually didn't BSOD until about 15mins of running it

MisterEd · Apr 9, 2023

CPUs and GPUs are designed to thermal throttle. They do this by lowering their clock speeds when their temperatures exceed some preset limit. This protects them from crashing or at worst failing. Since this a built-in feature modern CPUs and GPUs should not crash even when usage is high. Of course this assumes the CPUs and GPUs are running at their stock speeds. It is easy to crash a CPU or GPU if you stress them by overclocking them beyond a certain limit.

roorffxi · Apr 10, 2023

MisterEd said:
CPUs and GPUs are designed to thermal throttle. They do this by lowering their clock speeds when their temperatures exceed some preset limit. This protects them from crashing or at worst failing. Since this a built-in feature modern CPUs and GPUs should not crash even when usage is high. Of course this assumes the CPUs and GPUs are running at their stock speeds. It is easy to crash a CPU or GPU if you stress them by overclocking them beyond a certain limit.

So I ran a Torture test > blend on Prime95 and after about 10 minutes I started seeing my CPU spike in temps was hanging around 60 then jumped to 70 -> 77 > 87 > BSOD

Dru2 · Apr 10, 2023

roorffxi said:
I do have a CyberPower. The only games I've BSOD is on Battlefield / Fifa which are EA games. I play 5-10 other games with no problem. I have run a lot of stress tests and have had no BSOD while running them. Going to run prim95 today to test the ram

As a gamer of some years, even posting a troubleshooting guide at seven forums some years back, my opinion is if ONLY two of all the games you play are crashing it's the game, and NOT anything else. And looking at your system specs, you should be having no issues with those games.

That said, while I don't have those games, I do have a few EA games, and none cause/caused the issues you have.

Again, I think you shoud be focusing on those games, not chasing BIOS settings, doing clean installs, or looking at the CPU. On the GPU side, make sure you have the latest drivers. The other thing I HIGHLY recommend is looking to the EA forums to see what pops up there.

I would also ask where those games came from, and are they using the EA app?

MisterEd · Apr 10, 2023

roorffxi said:
So I ran a Torture test > blend on Prime95 and after about 10 minutes I started seeing my CPU spike in temps was hanging around 60 then jumped to 70 -> 77 > 87 > BSOD

I read somewhere the max temperature for the Intel i9-10850K is about 100C.

Your CPU should thermo throttle (reduce speed) before it reaches max temperature. If it can't do that it should shut down.

I can't see where the CPU itself could be causing the BSODs unless it is defective.

The motherboard could also have thermo problems that could cause the BSODs.

Also, I wonder if there is anything in the BIOS setting that could override any of the thermal protections?

I am at a loss where to go next unless you could switch out components to isolate the failing part.

Otherwise, you are going to need someone else with a lot more experience to help decide what to do next.

Could my processor get damaged from overheating?

It's unlikely that a processor would get damaged from overheating, due to the operational safeguards in place. Processors have two modes of thermal protection, throttling and automatic shutdown. When a core exceeds the set throttle temperature, it will reduce power to maintain a safe temperature level. The throttle temperature can vary by processor and BIOS settings. If the processor is unable to maintain a safe operating temperature through throttling actions, it will automatically shut down to prevent permanent damage.

Is it bad if my processor frequently approaches or reaches its maximum temperature?

Not necessarily. Many Intel processors make use of Intel Turbo Boost Technology, which allows them to operate at very high frequency for a short amount of time. When the processor is operating at or near its maximum frequency it's possible for the temperature to climb very rapidly and quickly reach its maximum temperature. In sustained workloads, it's possible the processor will operate at or near its maximum temperature limit. Being at maximum temperature while running a workload isn't necessarily cause for concern. Intel processors constantly monitor their temperature and can very rapidly adjust their frequency and power consumption to prevent overheating and damage.

Information about Temperature for Intel® Processors

roorffxi · Apr 10, 2023

MisterEd said:
I read somewhere the max temperature for the Intel i9-10850K is about 100C.

Your CPU should thermo throttle (reduce speed) before it reaches max temperature. If it can't do that it should shut down.

I can't see where the CPU itself could be causing the BSODs unless it is defective.

The motherboard could also have thermo problems that could cause the BSODs.

Also, I wonder if there is anything in the BIOS setting that could override any of the thermal protections?

I am at a loss where to go next unless you could switch out components to isolate the failing part.

Otherwise, you are going to need someone else with a lot more experience to help decide what to do next.

Information about Temperature for Intel® Processors

Well, I ran Prime95 for over an hour and still going, and NO BSOD. I didn't really change anything other than a restart after the last BSOD or shutdown.

So I am also lost now. I guess i should try using 1 RAM stick at a time and maybe 1 is defective or a slot

MisterEd · Apr 10, 2023

Dru2 said:
As a gamer of some years, even posting a troubleshooting guide at seven forums some years back, my opinion is if ONLY two of all the games you play are crashing it's the game, and NOT anything else. And looking at your system specs, you should be having no issues with those games.

That said, while I don't have those games, I do have a few EA games, and none cause/caused the issues you have.

Again, I think you shoud be focusing on those games, not chasing BIOS settings, doing clean installs, or looking at the CPU. On the GPU side, make sure you have the latest drivers. The other thing I HIGHLY recommend is looking to the EA forums to see what pops up there.

I would also ask where those games came from, and are they using the EA app?

The problem now is Prime95 is causing BSODs. That has nothing to do with EA games. It just may be coincidence that the problem EA games are pushing the OPs computer as hard as Prime95 is.

The only computer that I have ever had where Prime95 caused it to BSOD had a failing component.

roorffxi · Apr 10, 2023

Dru2 said:
As a gamer of some years, even posting a troubleshooting guide at seven forums some years back, my opinion is if ONLY two of all the games you play are crashing it's the game, and NOT anything else. And looking at your system specs, you should be having no issues with those games.

That said, while I don't have those games, I do have a few EA games, and none cause/caused the issues you have.

Again, I think you shoud be focusing on those games, not chasing BIOS settings, doing clean installs, or looking at the CPU. On the GPU side, make sure you have the latest drivers. The other thing I HIGHLY recommend is looking to the EA forums to see what pops up there.

I would also ask where those games came from, and are they using the EA app?

I've tried EA forums/Support. Seems to be an issue with FIFA some people experience and nobody can really pin point it. I am using the EA Play app as you have to or the Origin App. Yes the confusing part is how I am able to play other games and no BSOD. I keep going back to something in the game/app that just doesn't like one of my components or a driver.

But I've updated all drivers and done manual installs for most and still happening.

roorffxi · Apr 10, 2023

MisterEd said:
The problem now is Prime95 is causing BSODs. That has nothing to do with EA games. It just may be coincidence that the problem EA games are pushing the OPs computer as hard as Prime95 is.

The only computer that I have ever had where Prime95 caused it to BSOD had a failing component.

I've been running Prim95 now for over an hour and will let it go for about another hour before I go to bed and still no BSOD