Solved BSOD Only with EA Play Games

roorffxi · Mar 30, 2023

Well did a few of the things you mentioned and heres today dmp

032923-5703-01.dmp

Shared with Dropbox

www.dropbox.com

Pretty close to calling it not possible to fix.

SlicEnDicE · Mar 30, 2023

neves said:
It's Windows Defender - the usual that comes with Windows 11 (check the list of started services - all standard) security features and the usual Windows apps).

In-depth details also shows it as Windows 10 - but that's because it's exactly what it is (W11 is more like a feature pack - placed on top of Windows 10). To this day - they still didn't manage to brush most Windows 10 labels under the rug - so it would be easier to pretend - that it's a new Windows OS (kinda hard when you bump into those details at every corner - for me at least). :)

You don't have to explain this to me. :wink:

Windows 11 is just a re-skinned Windows 10 with a few minor changes to the core. No new features internally really

neves · Mar 30, 2023

roorffxi said:
I have already tried lowering it to the lowest settings and even resolutions. I believe I checked and they were all already on the windows firewall exclusions, but ill double check.

Strange how its only EA games I've ever BSOD on. A 3070 should be more than enough for FIFA, its a poorly optimized game/platform.

Haven't play FIFA since 98 (FIFA 99) - on a PS console. Was running fine back then - but a lot has changed since then. Anyway - while cheeking that forum from EA with lots of complaints about performance issues - the majority have nVidia cards from the RTX 3xxx series (even 3090) - so maybe the game was done and tested mainly while using GPUs from the older generation or AMD. That's just a logical conclusion - since i've witnessed many times in the past - a given game running better on GPUs for which it was properly optimized (tho, usually through newer driver updates - in collaboration with the game devs) - than newer cards which were far more powerful (raw power that is). Around 6 months have passed since Fifa 2023 was released - and haven't seen a single line in nVidia driver releases - where they mentioned anything about Fifa 23 (being improved and such).

Still, performance issues is one thing and BSOD is another. Was checking their last patch and coincidentally, they should release one today (or in the following days) - FIFA 23 Title Update History for PlayStation, Xbox and PC Wouldn't get my hopes up - but who knows. Btw, if you check - Windows Update > Advanced Options > Optional Updates - do you see any drivers there (sometimes or more like usually they're older drivers - but it can also be a useful or newer driver among those)? Also, are the Chipset drivers installed: https://dlcdnets.asus.com/pub/ASUS/mb/03CHIPSET/DRV_Chipset_Intel_TSD_SZ_W11_64_V101188388284_20211019R.zip?model=PRIME Z590-V - cause i couldn't find this driver version in the report you share (tho, sometimes - it's installed with a different version than the one displayed with the installer - so, it's possible they're already installed).

roorffxi · Mar 30, 2023

neves said:
Haven't play FIFA since 98 (FIFA 99) - on a PS console. Was running fine back then - but a lot has changed since then. Anyway - while cheeking that forum from EA with lots of complaints about performance issues - the majority have nVidia cards from the RTX 3xxx series (even 3090) - so maybe the game was done and tested mainly while using GPUs from the older generation or AMD. That's just a logical conclusion - since i've witnessed many times in the past - a given game running better on GPUs for which it was properly optimized (tho, usually through newer driver updates - in collaboration with the game devs) - than newer cards which were far more powerful (raw power that is). Around 6 months have passed since Fifa 2023 was released - and haven't seen a single line in nVidia driver releases - where they mentioned anything about Fifa 23 (being improved and such).

Still, performance issues is one thing and BSOD is another. Was checking their last patch and coincidentally, they should release one today (or in the following days) - FIFA 23 Title Update History for PlayStation, Xbox and PC Wouldn't get my hopes up - but who knows. Btw, if you check - Windows Update > Advanced Options > Optional Updates - do you see any drivers there (sometimes or more like usually they're older drivers - but it can also be a useful or newer driver among those)? Also, are the Chipset drivers installed: https://dlcdnets.asus.com/pub/ASUS/mb/03CHIPSET/DRV_Chipset_Intel_TSD_SZ_W11_64_V101188388284_20211019R.zip?model=PRIME Z590-V - cause i couldn't find this driver version in the report you share (tho, sometimes - it's installed with a different version than the one displayed with the installer - so, it's possible they're already installed).

I decided to do another clean install of Windows last night just to be on the safe side as I had attempted a lot of changes.

I did the optional update now.
I installed the Chipset
I did a clean install of Nvidia Drivers (didn't connect to the internet on start-up)
BIOS is up to date
I have yet to install EAanticheat or EA play as that automatically installs when I run FIFA. Do you think installing EAanticheat manually is a better route?
I'll make sure everything is allowed through the windows firewall

Any other suggestions? I have downloaded FIFA, but not ran it yet, wanted to make sure everything was installed properly first.

neves · Mar 30, 2023

Based on the official troubleshot info - it does install itself with Fifa 23: https://help.ea.com/en/help/pc/ea-anticheat/ So, i guess either way is good. You could also make a custom nVidia profile for Fifa 23 - as in:

SlicEnDicE · Mar 30, 2023

After all the effort you've put in and if you still have issues, I blame EA. It looks like (based on other reports) that there are also issues on PlayStation and XBox platform with most EA games.
The weird thing is that not everyone have these issues, but for those who have, all other games still run fine, so it can't be hardware or too demanding games either (because other more demanding games run perfectly fine on any of the mentioned platforms)

roorffxi · Mar 30, 2023

neves said:
Based on the official troubleshot info - it does install itself with Fifa 23: https://help.ea.com/en/help/pc/ea-anticheat/ So, i guess either way is good. You could also make a custom nVidia profile for Fifa 23 - as in:

I also found this that I may try:

You guys think its worth it?

roorffxi · Mar 30, 2023

SlicEnDicE said:
After all the effort you've put in and if you still have issues, I blame EA. It looks like (based on other reports) that there are also issues on PlayStation and XBox platform with most EA games.
The weird thing is that not everyone have these issues, but for those who have, all other games still run fine, so it can't be hardware or too demanding games either (because other more demanding games run perfectly fine on any of the mentioned platforms)

Sadly it seems like its an issue with a small part of the community with all sorts of systems and they have given up on trying to fix it.

neves · Mar 30, 2023

roorffxi said:
I also found this that I may try:

neves · Mar 30, 2023

roorffxi said:
I also found this that I may try:

You guys think its worth it?

Doesn't hurt to try. Not really sure, but i think Fifa 23 is using DX12 by default - and that sets it to DX11 (if it actually works).

zbook · Mar 30, 2023

For what period of time can you use another computer allowing various troubleshooting steps on the computer that is having problems?
For example, clean install, monitoring, swap testing components, etc.

ShamrockRig · Mar 30, 2023

neves said:
Doesn't hurt to try. Not really sure, but i think Fifa 23 is using DX12 by default - and that sets it to DX11 (if it actually works).

Try and move the install to another HD if possible?

roorffxi · Mar 30, 2023

zbook said:
For what period of time can you use another computer allowing various troubleshooting steps on the computer that is having problems?
For example, clean install, monitoring, swap testing components, etc.

Not sure what you mean by this. Like when can I test these things?

roorffxi · Mar 30, 2023

ShamrockRig said:
Try and move the install to another HD if possible?

I was thinking of buying a small SSD to load everything on it as I've seen people saying putting it on a HD (not sure if has to be HD or an SSD would) has helped them.

neves · Mar 30, 2023

zbook said:
For what period of time can you use another computer allowing various troubleshooting steps on the computer that is having problems?
For example, clean install, monitoring, swap testing components, etc.

He's at the 3rd re-install (2nd this past week). I think he swapped the ram - as for the other components - unless he has some stored around from past builds or knows someone who's whiling to help - only a service (or freelancer) could handle this type of job (for some is pleasure - for others tedious work).

roorffxi · Mar 30, 2023

neves said:
He's at the 3rd re-install (2nd this past week). I think he swapped the ram - as for the other components - unless he has some stored around from past builds or knows someone who's whiling to help - only a service (or freelancer) could handle this type of job (for some is pleasure - for others tedious work).

Correct last night is a fresh install with only essentials installed so far.

I haven't replaced any hardware but I did run a memtest that passed 12 passes with no errors. I still need to test each stick individual, but how I am getting a range of errors it leads me to believe it's software/driver based. Also, how people seem to be getting the same with different types of systems.

I do not have another computer that I could pull parts from.

zbook · Mar 30, 2023

roorffxi said:
Not sure what you mean by this. Like when can I test these things?

For example, if you were to use another computer and bring the computer that is having problems to a local computer store.

For what period of time can you use another computer allowing various troubleshooting steps on the computer that is having problems?

neves · Mar 30, 2023

roorffxi said:
Correct last night is a fresh install with only essentials installed so far.

I haven't replaced any hardware but I did run a memtest that passed 12 passes with no errors. I still need to test each stick individual, but how I am getting a range of errors it leads me to believe it's software/driver based. Also, how people seem to be getting the same with different types of systems.

I do not have another computer that I could pull parts from.

Don't know about others, but personally - i gave up on memtest86 long ago - since i find it to limiting (tests the ram "but only the ram" - and unless it's faulty in a specific way or you did some OC and can't handle those values - it's not really that good at recreating a real world scenario). Even Window's own built-in tool (Windows Memory Diagnostic) - seems to do a better job. You can find it at this path:

Control Panel\System and Security\Windows Tools

Other than that - I'd recommend: Prime95 and not just for memory - even tho, it can do that too to some extent - might even find some issue with the ram after couple of hours - which memtest86 can miss while running all night. Mainly cause memtest86 runs like a stable app (one that's focused only on ram usage - filling it up and doing random tests typical to storage units) - while Prime96 is a stress tool in the true meaning of this term. This too does not recreate a real world scenario (can't say that i'm aware of any that can place that much pressure on the system - the CPU in particular - even multiple of the usual apps used side by side), but that's just it - Prime95 overreacts the usage of a given app - thus, shortening the time it takes to bump into issues (tho, not as limiting - not bound to some random CPU tests - like similar apps). Yet, despite of being capable of torturing the components - they're still stable apps (even properly optimized - if you will). Point being - they can't recreate the buggy behavior of a faulty app/game (doing what's not suppose too). Here's a brief yet compressive info - since it's a simple tool...

roorffxi · Mar 30, 2023

zbook said:
For example, if you were to use another computer and bring the computer that is having problems to a local computer store.

For what period of time can you use another computer allowing various troubleshooting steps on the computer that is having problems?

Oh, I don't think I would take it in if I cant figure it out myself or with help of others online, I will just assume I can't play FIFA23 since I can play any other game just fine and never have issues at high settings.

roorffxi · Mar 30, 2023

neves said:
Don't know about others, but personally - i gave up on memtest86 long ago - since i find it to limiting (tests the ram "but only the ram" - and unless it's faulty in a specific way or you did some OC and can't handle those values - it's not really that good at recreating a real world scenario). Even Window's own built-in tool (Windows Memory Diagnostic) - seems to do a better job. You can find it at this path:

Control Panel\System and Security\Windows Tools

Other than that - I'd recommend: Prime95 and not just for memory - even tho, it can do that too to some extent - might even find some issue with the ram after couple of hours - which memtest86 can miss while running all night. Mainly cause memtest86 runs like a stable app (one that's focused only on ram usage - filling it up and doing random tests typical to storage units) - while Prime96 is a stress tool in the true meaning of this term. This too does not recreate a real world scenario (can't say that i'm aware of any that can place that much pressure on the system - the CPU in particular - even multiple of the usual apps used side by side), but that's just it - Prime95 overreacts the usage of a given app - thus, shortening the time it takes to bump into issues (tho, not as limiting - not bound to some random CPU tests - like similar apps). Yet, despite of being capable of torturing the components - they're still stable apps (even properly optimized - if you will). Point being - they can't recreate the buggy behavior of a faulty app/game (doing what's not suppose too). Here's a brief yet compressive info - since it's a simple tool...

With all the testing I've done I think I've run this already, but I have no problem testing it again if those YouTube changes don't work. The reason I don't believe it's hardware is that I play plenty of other games and have had 0 issues. I do understand FIFA clearly is poorly optimized so maybe it is more stressful on my computer, but RDR2 is also pretty graphic intensive, but again I have no problem testing it one more time to be sure.

Tonight my goal is to try the YouTube changes and see what happens. Not sure if I'll be able to test it. How long should I run Prim95?