Solved BSOD Only with EA Play Games

zbook · Mar 30, 2023

Would you be able to be without the use of the computer for one week or more to be able to test it yourself?

For example use another computer for email, news, maps, game playing, etc.

roorffxi · Mar 30, 2023

zbook said:
Would you be able to be without the use of the computer for one week or more to be able to test it yourself?

For example use another computer for email, news, maps, game playing, etc.

Don't think I would do that especially since I can play other games perfectly fine

roorffxi · Mar 30, 2023

zbook said:
Would you be able to be without the use of the computer for one week or more to be able to test it yourself?

For example use another computer for email, news, maps, game playing, etc.

Are you saying keep the computer at home and run test myself? Or taking it to a repair shop?

Sorry think I misunderstood you

zbook · Mar 30, 2023

In other words follow the troubleshooting steps in this thread and use another computer to play games.

roorffxi · Mar 30, 2023

zbook said:
In other words follow the troubleshooting steps in this thread and use another computer to play games.

Oh, I am willing to try to get it fixed if we have any more ideas. My plan is to do the videos tonight. It is a fresh install of Windows as of last night and I have updated the drivers.

I've done most of the changes again in this thread also.

zbook · Mar 30, 2023

There are many members in our forum and they may have other suggestions.

roorffxi · Mar 30, 2023

zbook said:
There are many members in our forum and they may have other suggestions.

Yeah I mean I am all open to ideas. Since I would like to play FIFa and future fifas.

roorffxi · Mar 31, 2023

Don't want to jinx it yet, but I was able to play a lot longer today than any other day. I played about 1.5 hours and NO BSOD!!

What I have done since a clean install:

Clean Windows install
Disabled Asus armoury crate from the bios
I downloaded all drivers (beforehand - GPU, Sound, Wifi, Chipset, BIOS, USB, Intel) and disconnected from the internet - Installed all drivers
Re-connected to the internet and allowed windows to install all updates/drivers I may have missed. Even did the optional Windows update setting.
Made anything that was associated with FIFA (steam, EA Play, EAanticheat, etc) installed with admin rights
Made sure all things associated with FIFA ran always as admin
Disabled all overlays (Steam, Discord, & Nvidia)
Made Windows clear the pagefile.sys on shutdown.
Disabled Fast Startup in the Power Options
Lastly, I did every step in THIS video, and THIS video that applied to me

I believe that is all I have done since the last install. I will try to play again during the weekend and post any BSOD if I do or if it's been a success.

SlicEnDicE · Mar 31, 2023

roorffxi said:
Made anything that was associated with FIFA (steam, EA Play, EAanticheat, etc) installed with admin rights

I think this is a very important step. I've seen many reports where this has been the solution in the past. Not to forget step 6.

roorffxi · Apr 1, 2023

Looks like I may have been hopeful. Got two BSOD today in the first game about for both of these BSOD about 15 minutes in for both

v4

Shared with Dropbox

www.dropbox.com

At least these seem to be the same type of BSOD.

roorffxi · Apr 2, 2023

zbook said:
There are many members in our forum and they may have other suggestions.

Any thoughts on these BSOD?

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Thought I had fixed it

zbook · Apr 2, 2023

roorffxi said:
Any thoughts on these BSOD?

Login - Dropbox

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Thought I had fixed it

Please post a new V2 share link.

Likely malfunctioning hardware.

See if you can find a friend, neighbor, relative, or local computer store to swap test components.

roorffxi · Apr 2, 2023

zbook said:
Please post a new V2 share link.

Likely malfunctioning hardware.

See if you can find a friend, neighbor, relative, or local computer store to swap test components.

That link I posted above is V4 which has the two BSOD after i thought I had fixed it.

So when I have Virtual Memory set to a custom size (24,000) I get that Kernal message or BSOD above.

If I let it be auto I get this BSOD:

040223-5703-01.dmp

Shared with Dropbox

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zbook · Apr 2, 2023

How come the dump file was posted instead of the V2 share link?

roorffxi · Apr 3, 2023

zbook said:
How come the dump file was posted instead of the V2 share link?

Ohh I totally misunderstood you. I thought you wanted the .dmp files in a v2 folder. You want the V2 log collector. Here it is:

Dropbox - File Deleted - Simplify your life

www.dropbox.com

The BSOD with Kernel errors happens when I put my virtual memory to a custom 24k. While the IRQL_NOT_LESS_OR_EQUAL (a) happened when i swapped it to auto.

zbook · Apr 3, 2023

The V2 log collector was posted earlier in this thread and a new V2 share link was requested multiple times.

The V2 log collector was requested and dump files were posted instead.

The V2 log collector was requested and the DM log collector was posted instead.

I'll sign off.

roorffxi · Apr 3, 2023

zbook said:
The V2 log collector was posted earlier in this thread and a new V2 share link was requested multiple times.

The V2 log collector was requested and dump files were posted instead.

The V2 log collector was requested and the DM log collector was posted instead.

I'll sign off.

So sorry I misunderstood you the first time then I was in a hurry to get the information for you before I had to go and downloaded the wrong file.

This should be it as it was called Log collector when I ran it:

DESKTOP-JDIJQTR-(2023-04-03_09-36-52).zip

Shared with Dropbox

www.dropbox.com

Again sorry for the miscommunication.

roorffxi · Apr 7, 2023

smirk · Apr 7, 2023

roorffxi said:
I am getting BSOD only when I am playing certain games. The two ive noticed are FIFA 23 and Battlefield 5. I have played RDR2, Facry, GTA and have had no issues.

My CPU and GPU temps are 70-80cs when playing these games.

I have freshly installed Windows twice now.
Checked RAM and passed 11 tests overnight with memtest86
I've run sfc scans
I've tested my hard drive with the built-in windows hard drive checker
I have tried updating all my drivers
I have no overclocking

Those temps are about the same in RDR2 and I play for hours with no issues. With Fifa/Battlefield I BSOD in 20mins

PC Specs: i9-10850K
MasterLiquid Lite 120mm (I think it may be an overheating problem)
1TB WD Blue SN550 Series
16GB (8GBx2) DDR4/3200MHz
Asus Z590 ATX
Windows 11
Monitor is LG 27GL83A-B
Build is exactly 2 years old

V2 Collector: YNOTFFXI-(2023-03-24_19-43-54).rar

Not sure what to do anymore. Again it is only happening on games on the EA Platform it seems like Fifa23 / Battlefield. I've played GTA, RDR2, CS, Valorant, FF14, and Assassin's creed and had no issues for 2hrs, but within 30 minutes I BSOD in those two.

I read fifa 23 is a cpu intensive game. I'd try replacing the thermal compound and see if that makes a difference and if it doesn't try a different cooler and see if the problem continues.

ShamrockRig · Apr 7, 2023

smirk said:
I read fifa 23 is a cpu intensive game. I'd try replacing the thermal compound and see if that makes a difference and if it doesn't try a different cooler and see if the problem continues.

Im sorry but i couldn't disagree with this more, it uses around 4% of my cpu. Dont be repasting cpu's and trying different coolers because EA games BSOD, It isn't that or because his PC is struggling to run these games based on specs.