BSOD When NOT Gaming

gmahadhika · Sep 29, 2023

zbook said:
Why not follow the steps in post #26 a) or b) ?

Sorry I missed that. I'll redo the driver reinstallation.

zbook said:
How come the HP software was not installed?

The HP PC Hardware Diagnostics Windows v2.3.2.0 is already installed.

zbook · Sep 29, 2023

Once the new driver is installed run the HP Windows hardware diagnostics component tests > take pictures > post images or share links into this thread

gmahadhika · Sep 29, 2023

I tried both options a and b. Neither works. Option a fails to initialize a scan even though I've already installed the required framework. Option b scans my device successfully but shown "you are up to date" even though I've already uninstalled (and haven't reinstalled) the AMD graphic driver.

Reinstalling the driver from the executable right now. Will post HP Windows hardware diagnostics component tests when I am able to.

gmahadhika · Sep 29, 2023

zbook said:
Once the new driver is installed run the HP Windows hardware diagnostics component tests > take pictures > post images or share links into this thread

Do I need to run the full diagnostics UEFI? Or just the computer test (fast system test)?

EDIT: Fast test returned passed result for everything.

zbook · Sep 29, 2023

Does the HP Windows hardware diagnostics display these menu options:
system tests
component tests

Select one of the following tests to check the associated sub-system.
Click the Run button to start testing.
Some tests may not be available in HP PC Hardware Diagnostics Windows.
Additional tests including memory test are available in HP PC Hardware Diagnostics UEFI.

Audio
Multimedia
Storage
Audio Playback Test

Video
Power
Input Devices
Wired Networking
Webcam Test (1)
HP HD Webcam
Wireless Networking
Processor Short Drive Self-Test (1)
Storage 1: SanDisk SD6PP4M-256G-1006
Long Drive Self-Test (1) Disk Read Verify (1)

gmahadhika · Oct 10, 2023

I've tested most of what you asked but admittedly not everything but most of them seems to be fine. It hasn't BSOD for like almost 2 weeks and it BSOD'd again just now.

The BSOD screen show up as Hypervisor Error. Unfortunately I forgot to take a picture of it.

EDIT: I've checked the Hypervisor from Turning Windows Feature On or Off, but the Hypervisor can't be enabled. When I enabled it and then closing the window, it will only get disabled again the next time I open said window.

zbook · Oct 10, 2023

Please post a new V2 share link into the newest post.

Also attach any new test results.

gmahadhika · Oct 12, 2023

I've attached the files you asked.

ubuysa · Oct 12, 2023

What I'm seeing in that latest V2 log upload is a RAM issue. The 0x20001 dump failed due to a stack pointer error, that can be caused by bad drivers, but there are no third-party drivers on the call stack, in addition, it fails whilst running the idle loop. The 0xD1 dump contains an invalid call reference on the stack...

Code:

STACK_TEXT:  
fffff60f`7492c808 fffff805`18627da9     : 00000000`0000000a 00000000`00000244 00000000`000000ff 00000000`00000000 : nt!KeBugCheckEx
fffff60f`7492c810 fffff805`18623434     : 00000000`00000000 00000000`00000000 fffff60f`7492ca49 ffff9301`44102b40 : nt!KiBugCheckDispatch+0x69
fffff60f`7492c950 00000000`00000244     : ffff9301`40dde080 0000001e`d7fff910 fffff60f`7492caf8 ffffffff`dc3cba00 : nt!KiPageFault+0x474
fffff60f`7492cae0 ffff9301`40dde080     : 0000001e`d7fff910 fffff60f`7492caf8 ffffffff`dc3cba00 00000000`00000000 : 0x244
fffff60f`7492cae8 0000001e`d7fff910     : fffff60f`7492caf8 ffffffff`dc3cba00 00000000`00000000 00001f80`02010000 : 0xffff9301`40dde080
fffff60f`7492caf0 fffff60f`7492caf8     : ffffffff`dc3cba00 00000000`00000000 00001f80`02010000 00000000`0000000f : 0x0000001e`d7fff910
fffff60f`7492caf8 ffffffff`dc3cba00     : 00000000`00000000 00001f80`02010000 00000000`0000000f 00000000`00000708 : 0xfffff60f`7492caf8
fffff60f`7492cb00 00000000`00000000     : 00001f80`02010000 00000000`0000000f 00000000`00000708 00000000`00000001 : 0xffffffff`dc3cba00

That 0x244 address is clearly garbage, the earlier addresses without symbols are garbage addresses too.

Both these dumps then are strongly indicative of a RAM problem. In addition, in your System log we see these error messages...

Code:

Event[14221]
  Log Name: System
  Source: disk
  Date: 2023-10-11T09:21:50.8830000Z
  Event ID: 51
  Task: N/A
  Level: Warning 
  Opcode: N/A
  Keyword: Classic, 
  User: N/A
  User Name: N/A
  Computer: LAPTOP-I85OKVST
  Description: 
An error was detected on device \Device\Harddisk2\DR2 during a paging operation.

That could indicate a problem with the paging file drive or, more likely in this case, a problem with RAM.

The most reliable way to test your RAM is to remove one RAM stick and run on just the other for a day or two, or until you get a BSOD. Then swap RAM sticks and run on just the other. You'll soon see whether it BSODs on one and not the other. This is a much more reliable (although longer) test than running Memtest86.

zbook · Oct 12, 2023

Both RAM modules can be removed and one can be reseated for testing.

Then the second RAM module can be tested in the same DIMM.

In order to confirm malfunctioning RAM the computer should have BSOD with only one of the two modules.

Alternatively you can perform RAM testing using Memtest86+ for 8 or more passes.

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

It sometimes takes passes into the 20s to find malfunctioning RAM.

A substantial portion of the testing can be performed overnight while sleeping.

Just 1 error is a test fail and testing can be aborted.

MemTest86+ - Test RAM

Test your RAM with MemTest 86+

www.tenforums.com

Code:

Location     : Bottom - Slot 1 (left)
BankLabel    : P0 CHANNEL A
Manufacturer : Micron Technology
MemoryType   : DDR4
FormFactor   : SODIMM
Capacity     : 8GB
Speed        : 3200
Serial       : 2B74CC43
PartNumber   : 4ATF1G64HZ-3G2E2   
ECC          : False
TypeDetail   : {Synchronous, Unbuffered (Unregistered)}

Location     : Bottom - Slot 2 (right)
BankLabel    : P0 CHANNEL B
Manufacturer : Micron Technology
MemoryType   : DDR4
FormFactor   : SODIMM
Capacity     : 8GB
Speed        : 3200
Serial       : 2B74CBA1
PartNumber   : 4ATF1G64HZ-3G2E2   
ECC          : False
TypeDetail   : {Synchronous, Unbuffered (Unregistered)}

gmahadhika · Oct 12, 2023

So, a couple of questions before I test them:
1. Based on both of your findings, is it still needed for me to check all that or let's just conclude that it's definitely a faulty RAM problem? Which means, the only way to fix this is to replace the RAMs.
2. Is there any explanation on why those BSODs (allegedly from faulty RAMs) happens when specifically not running any game program? It mostly happens when using Chrome or using MS excels.

ubuysa · Oct 12, 2023

I can't confirm that it's RAM, dump analysis isn't often clear-cut. All I can tell you is that my experience strongly suggests that it's RAM. I wouldn't go out and buy RAM without testing the RAM you have.

Flaky RAM is often unpredictable, it's often not possible to fully explain why a RAM issue causes the effects it does.

The only truth is what you find when you test the RAM.

RJARRRPCGP · Oct 12, 2023

For RAM, it's commonly 0x50 bugcheck. Same with "BAD_POOL_HEADER".

Also, "MEMORY_MANAGEMENT" is highly suspected of being RAM as well, had this happen out-of-the-blue with G.Skill TridentZ Neo.

Overclocking CPU core(s) too much causes 0xA (IRQL_NOT_LESS_OR_EQUAL) or a WHEA error. Also 0XA with not enough Vcore, especially. Should happen in Linpack very fast, if CPU is returning wrong arithmetic. Same with access violations when browsing=Usually your CPU core OC is too high. (Or defective CPU)

For CPU core testing, Linpack with default values. In your case, it wouldn't be overclocking, of course, it would be to check for CPU defects or bad power delivery at high CPU loads.

zbook · Oct 12, 2023

gmahadhika said:
So, a couple of questions before I test them:
1. Based on both of your findings, is it still needed for me to check all that or let's just conclude that it's definitely a faulty RAM problem? Which means, the only way to fix this is to replace the RAMs.
2. Is there any explanation on why those BSODs (allegedly from faulty RAMs) happens when specifically not running any game program? It mostly happens when using Chrome or using MS excels.

Most tests have false negatives and / or false positives.

The HP UEFI hardware diagnostics displayed pass.

Memtest86+ may display pass for 4, 6, or 8 passes and find errors after 20 passes.

There also could be undetected drive or drive connection, DIMM, or motherboard problems.

If new or tested hardware (RAM) were available then swap testing is often the best testing method.

gmahadhika · Oct 12, 2023

Alright I'll run the tests later tonight.

gmahadhika · Oct 18, 2023

Hello I apologize I haven't been able to test my system again. Today I encountered 2 BSOD. I didn't get the error the first time, but the second time it shows as IRQL_NOT_LESS_OR_EQUAL. In the what failed line it says ntoskrnl.exe. I read around and yes, one of the reason might be because of faulty RAM.

zbook · Oct 18, 2023

Please post a new V2 share link.

If you're unable to have downtime then consider the use of only one RAM module at a time until you've got time to run Memtest86+.

gmahadhika · Oct 24, 2023

BSOD just happened again, this time it showed as page fault in nonpaged area. I've attached both V2 and the newest BSOD screenshot.

V2: LAPTOP-I85OKVST-(2023-10-24_14-20-51).zip

ubuysa · Oct 24, 2023

I really don't see why I should be expected to give up my own time to read a new dump from you when you're not prepared to give up your own time to test your RAM properly.