Clean Windows install - now For Horizon 5 won't run


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BrianInEngland

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I did a clean install of Windows 11 yesterday after replacing the SSD. Now Forza Horizon 5 won't run. It will install, all files will verify without error but it'll just go to the desktop after about a minute on the splash screen. All GPU drivers are up to date.

I've tried the Repair options in the Xbox app, and in Windows. Also installed it for a second time (at over 130GB each time), no luck
 
Windows Build/Version
22621.1926 RP

My Computer My Computer

At a glance

Windows 11 Pro 25H2 (RP channel)AMD Ryzen 7 9800X3D 8-core64GB Corsair Titanium 6000/CL30MSI Suprim 5080 SOC
OS
Windows 11 Pro 25H2 (RP channel)
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
AMD Ryzen 7 9800X3D 8-core
Motherboard
MEG X870E Godlike
Memory
64GB Corsair Titanium 6000/CL30
Graphics Card(s)
MSI Suprim 5080 SOC
Sound Card
Soundblaster AE-9
Monitor(s) Displays
ASUS TUF Gaming VG289Q
Screen Resolution
3840x2160
Hard Drives
Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
Samsung 990 Pro 2TB
Samsung 980 Pro 2TB
Samsung 870 Evo 4TB
Samsung 870 Evo 2TB
Samsung T9 4TB
PSU
Seasonic PX-2200
Case
Bequiet! Dark Base Pro 901
Cooling
Noctua NH-D15S Chromax black
Keyboard
Logitech G915 X (wired)
Mouse
Logitech G903 with PowerPlay charger
Internet Speed
900Mb/sec
Browser
Microsoft Edge
Antivirus
Windows Defender
dxdiag might shade some light.

1. Press: Windows key + R
2. Type into run box: dxdiag
3. Click OK
4. If asked to check for driver signatures click "YES"
5. Wait until progress bar is complete
6. Click on "Save All Information..." button
7. Save the file to your desktop
8. Zip up the file and attach to your reply

btw, is this desktop game or xbox game? why did you mention xbox?
 

My Computer My Computer

At a glance

Windows 11 Pro 23H2Intel i3 8100 @3.6Ghz1 x 16GB DDR4 @2400 MHzNvidia GeForce GT 1030 2GB SDDR4
OS
Windows 11 Pro 23H2
Computer type
PC/Desktop
Manufacturer/Model
MSI / MS-7B29
CPU
Intel i3 8100 @3.6Ghz
Motherboard
H310M PRO-VDH (MS-7B29)
Memory
1 x 16GB DDR4 @2400 MHz
Graphics Card(s)
Nvidia GeForce GT 1030 2GB SDDR4
Sound Card
Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
Monitor(s) Displays
Acer V226HQL
Screen Resolution
1920 x 1080
Hard Drives
SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
PSU
ATX, details unknown
Case
Everest 551B
Cooling
details unknown
Keyboard
Mechanical Gaming Hydra R7 - Rampage
Mouse
Logitech G703
Internet Speed
Down: 28Mbps / Up: 19Mbps
Browser
Microsoft Edge
Antivirus
Microsoft Defender Antivirus
Other Info
Bluetooth: TP Link 5.0 Nano USB adapter UB500
WLAN: D-Link 150 Pico USB adapter, N standard
Web camera: Logitech C270 HD 720p @30fps
Microphone: Trust MICO, model 23790
zebal said:
dxdiag might shade some light.

1. Press: Windows key + R
2. Type into run box: dxdiag
3. Click OK
4. If asked to check for driver signatures click "YES"
5. Wait until progress bar is complete
6. Click on "Save All Information..." button
7. Save the file to your desktop
8. Zip up the file and attach to your reply

btw, is this desktop game or xbox game? why did you mention xbox?
Click to expand...
Xbox PC app. I think I've solved it. During the clean install MS installed the Nvidia driver 545.29, which I believe is a Beta (latest official Nvidia is 536.23). I disconnected the internet, clean installed the 536.23 driver and now the game will load
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2 (RP channel)AMD Ryzen 7 9800X3D 8-core64GB Corsair Titanium 6000/CL30MSI Suprim 5080 SOC
OS
Windows 11 Pro 25H2 (RP channel)
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
AMD Ryzen 7 9800X3D 8-core
Motherboard
MEG X870E Godlike
Memory
64GB Corsair Titanium 6000/CL30
Graphics Card(s)
MSI Suprim 5080 SOC
Sound Card
Soundblaster AE-9
Monitor(s) Displays
ASUS TUF Gaming VG289Q
Screen Resolution
3840x2160
Hard Drives
Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
Samsung 990 Pro 2TB
Samsung 980 Pro 2TB
Samsung 870 Evo 4TB
Samsung 870 Evo 2TB
Samsung T9 4TB
PSU
Seasonic PX-2200
Case
Bequiet! Dark Base Pro 901
Cooling
Noctua NH-D15S Chromax black
Keyboard
Logitech G915 X (wired)
Mouse
Logitech G903 with PowerPlay charger
Internet Speed
900Mb/sec
Browser
Microsoft Edge
Antivirus
Windows Defender
ok glad to hear it's solved. (y)
 

My Computer My Computer

At a glance

Windows 11 Pro 23H2Intel i3 8100 @3.6Ghz1 x 16GB DDR4 @2400 MHzNvidia GeForce GT 1030 2GB SDDR4
OS
Windows 11 Pro 23H2
Computer type
PC/Desktop
Manufacturer/Model
MSI / MS-7B29
CPU
Intel i3 8100 @3.6Ghz
Motherboard
H310M PRO-VDH (MS-7B29)
Memory
1 x 16GB DDR4 @2400 MHz
Graphics Card(s)
Nvidia GeForce GT 1030 2GB SDDR4
Sound Card
Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
Monitor(s) Displays
Acer V226HQL
Screen Resolution
1920 x 1080
Hard Drives
SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
PSU
ATX, details unknown
Case
Everest 551B
Cooling
details unknown
Keyboard
Mechanical Gaming Hydra R7 - Rampage
Mouse
Logitech G703
Internet Speed
Down: 28Mbps / Up: 19Mbps
Browser
Microsoft Edge
Antivirus
Microsoft Defender Antivirus
Other Info
Bluetooth: TP Link 5.0 Nano USB adapter UB500
WLAN: D-Link 150 Pico USB adapter, N standard
Web camera: Logitech C270 HD 720p @30fps
Microphone: Trust MICO, model 23790

My Computer My Computer

At a glance

Windows 11 Pro 25H2 (RP channel)AMD Ryzen 7 9800X3D 8-core64GB Corsair Titanium 6000/CL30MSI Suprim 5080 SOC
OS
Windows 11 Pro 25H2 (RP channel)
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
AMD Ryzen 7 9800X3D 8-core
Motherboard
MEG X870E Godlike
Memory
64GB Corsair Titanium 6000/CL30
Graphics Card(s)
MSI Suprim 5080 SOC
Sound Card
Soundblaster AE-9
Monitor(s) Displays
ASUS TUF Gaming VG289Q
Screen Resolution
3840x2160
Hard Drives
Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
Samsung 990 Pro 2TB
Samsung 980 Pro 2TB
Samsung 870 Evo 4TB
Samsung 870 Evo 2TB
Samsung T9 4TB
PSU
Seasonic PX-2200
Case
Bequiet! Dark Base Pro 901
Cooling
Noctua NH-D15S Chromax black
Keyboard
Logitech G915 X (wired)
Mouse
Logitech G903 with PowerPlay charger
Internet Speed
900Mb/sec
Browser
Microsoft Edge
Antivirus
Windows Defender
share dxdiag because it might contain error codes.
 

My Computer My Computer

At a glance

Windows 11 Pro 23H2Intel i3 8100 @3.6Ghz1 x 16GB DDR4 @2400 MHzNvidia GeForce GT 1030 2GB SDDR4
OS
Windows 11 Pro 23H2
Computer type
PC/Desktop
Manufacturer/Model
MSI / MS-7B29
CPU
Intel i3 8100 @3.6Ghz
Motherboard
H310M PRO-VDH (MS-7B29)
Memory
1 x 16GB DDR4 @2400 MHz
Graphics Card(s)
Nvidia GeForce GT 1030 2GB SDDR4
Sound Card
Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
Monitor(s) Displays
Acer V226HQL
Screen Resolution
1920 x 1080
Hard Drives
SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
PSU
ATX, details unknown
Case
Everest 551B
Cooling
details unknown
Keyboard
Mechanical Gaming Hydra R7 - Rampage
Mouse
Logitech G703
Internet Speed
Down: 28Mbps / Up: 19Mbps
Browser
Microsoft Edge
Antivirus
Microsoft Defender Antivirus
Other Info
Bluetooth: TP Link 5.0 Nano USB adapter UB500
WLAN: D-Link 150 Pico USB adapter, N standard
Web camera: Logitech C270 HD 720p @30fps
Microphone: Trust MICO, model 23790
Will do
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2 (RP channel)AMD Ryzen 7 9800X3D 8-core64GB Corsair Titanium 6000/CL30MSI Suprim 5080 SOC
OS
Windows 11 Pro 25H2 (RP channel)
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
AMD Ryzen 7 9800X3D 8-core
Motherboard
MEG X870E Godlike
Memory
64GB Corsair Titanium 6000/CL30
Graphics Card(s)
MSI Suprim 5080 SOC
Sound Card
Soundblaster AE-9
Monitor(s) Displays
ASUS TUF Gaming VG289Q
Screen Resolution
3840x2160
Hard Drives
Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
Samsung 990 Pro 2TB
Samsung 980 Pro 2TB
Samsung 870 Evo 4TB
Samsung 870 Evo 2TB
Samsung T9 4TB
PSU
Seasonic PX-2200
Case
Bequiet! Dark Base Pro 901
Cooling
Noctua NH-D15S Chromax black
Keyboard
Logitech G915 X (wired)
Mouse
Logitech G903 with PowerPlay charger
Internet Speed
900Mb/sec
Browser
Microsoft Edge
Antivirus
Windows Defender
OK I wasn't getting on with my clean Windows install, and it was taking a lot of time. I made an image backup before installing so restored that. Re-installed FH5 but it still won't run - it was working on the same Windows install. The new updated version of FH5 got installed, before cleaning and re-imaging the previous version of FH5 was installed.

Dxdiag attached, according to this the unreleased MS Nvidia driver is WHQL signed
 

Attachments

My Computer My Computer

At a glance

Windows 11 Pro 25H2 (RP channel)AMD Ryzen 7 9800X3D 8-core64GB Corsair Titanium 6000/CL30MSI Suprim 5080 SOC
OS
Windows 11 Pro 25H2 (RP channel)
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
AMD Ryzen 7 9800X3D 8-core
Motherboard
MEG X870E Godlike
Memory
64GB Corsair Titanium 6000/CL30
Graphics Card(s)
MSI Suprim 5080 SOC
Sound Card
Soundblaster AE-9
Monitor(s) Displays
ASUS TUF Gaming VG289Q
Screen Resolution
3840x2160
Hard Drives
Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
Samsung 990 Pro 2TB
Samsung 980 Pro 2TB
Samsung 870 Evo 4TB
Samsung 870 Evo 2TB
Samsung T9 4TB
PSU
Seasonic PX-2200
Case
Bequiet! Dark Base Pro 901
Cooling
Noctua NH-D15S Chromax black
Keyboard
Logitech G915 X (wired)
Mouse
Logitech G903 with PowerPlay charger
Internet Speed
900Mb/sec
Browser
Microsoft Edge
Antivirus
Windows Defender
Your Windows Build 22621.1926 RP is later than the latest stable build of 1848. Could it be something to do with that? A bug?
What is Build 22621.1926 RP? Is it an insider or developer build or something?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProAMD Ryzen 9 8945HS32GB DDR5 SO-DIMMIntegrated AMD Radeon 780M (4.00 GHz)
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    GMKtec K11
    CPU
    AMD Ryzen 9 8945HS
    Memory
    32GB DDR5 SO-DIMM
    Graphics Card(s)
    Integrated AMD Radeon 780M (4.00 GHz)
    Monitor(s) Displays
    Benq 2250HM
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 TB PCIe 4.0 NVMe M.2 SSD

  • At a glance

    Windows 11 HomeIntel® Core™ Ultra 7 - 255H processor16 GB LPDDR5 SDRAMIntel Arc 140T onboard graphics
    Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Zenbook 14 OLED 14" Laptop - UX3405CA-QL192W
    CPU
    Intel® Core™ Ultra 7 - 255H processor
    Memory
    16 GB LPDDR5 SDRAM
    Graphics card(s)
    Intel Arc 140T onboard graphics
    Screen Resolution
    1920 x 1200 (16:10 WUXGA resolution) OLED Touchscreen
    Hard Drives
    1TB SSD
wiganken said:
Your Windows Build 22621.1926 RP is later than the latest stable build of 1848. Could it be something to do with that? A bug?
What is Build 22621.1926 RP? Is it an insider or developer build or something?
Click to expand...
Insider release preview. The game just launched, once. Tried it again and it failed again.
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2 (RP channel)AMD Ryzen 7 9800X3D 8-core64GB Corsair Titanium 6000/CL30MSI Suprim 5080 SOC
OS
Windows 11 Pro 25H2 (RP channel)
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
AMD Ryzen 7 9800X3D 8-core
Motherboard
MEG X870E Godlike
Memory
64GB Corsair Titanium 6000/CL30
Graphics Card(s)
MSI Suprim 5080 SOC
Sound Card
Soundblaster AE-9
Monitor(s) Displays
ASUS TUF Gaming VG289Q
Screen Resolution
3840x2160
Hard Drives
Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
Samsung 990 Pro 2TB
Samsung 980 Pro 2TB
Samsung 870 Evo 4TB
Samsung 870 Evo 2TB
Samsung T9 4TB
PSU
Seasonic PX-2200
Case
Bequiet! Dark Base Pro 901
Cooling
Noctua NH-D15S Chromax black
Keyboard
Logitech G915 X (wired)
Mouse
Logitech G903 with PowerPlay charger
Internet Speed
900Mb/sec
Browser
Microsoft Edge
Antivirus
Windows Defender
Does the game work on the stable build 1848? If it does then sounds like an incompatibility or bug in 1926?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProAMD Ryzen 9 8945HS32GB DDR5 SO-DIMMIntegrated AMD Radeon 780M (4.00 GHz)
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    GMKtec K11
    CPU
    AMD Ryzen 9 8945HS
    Memory
    32GB DDR5 SO-DIMM
    Graphics Card(s)
    Integrated AMD Radeon 780M (4.00 GHz)
    Monitor(s) Displays
    Benq 2250HM
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 TB PCIe 4.0 NVMe M.2 SSD

  • At a glance

    Windows 11 HomeIntel® Core™ Ultra 7 - 255H processor16 GB LPDDR5 SDRAMIntel Arc 140T onboard graphics
    Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Zenbook 14 OLED 14" Laptop - UX3405CA-QL192W
    CPU
    Intel® Core™ Ultra 7 - 255H processor
    Memory
    16 GB LPDDR5 SDRAM
    Graphics card(s)
    Intel Arc 140T onboard graphics
    Screen Resolution
    1920 x 1200 (16:10 WUXGA resolution) OLED Touchscreen
    Hard Drives
    1TB SSD
wiganken said:
Does the game work on the stable build 1848? If it does then sounds like an incompatibility or bug in 1926?
Click to expand...
I have no way to test that now, I will have to wait until the next stable build.
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2 (RP channel)AMD Ryzen 7 9800X3D 8-core64GB Corsair Titanium 6000/CL30MSI Suprim 5080 SOC
OS
Windows 11 Pro 25H2 (RP channel)
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
AMD Ryzen 7 9800X3D 8-core
Motherboard
MEG X870E Godlike
Memory
64GB Corsair Titanium 6000/CL30
Graphics Card(s)
MSI Suprim 5080 SOC
Sound Card
Soundblaster AE-9
Monitor(s) Displays
ASUS TUF Gaming VG289Q
Screen Resolution
3840x2160
Hard Drives
Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
Samsung 990 Pro 2TB
Samsung 980 Pro 2TB
Samsung 870 Evo 4TB
Samsung 870 Evo 2TB
Samsung T9 4TB
PSU
Seasonic PX-2200
Case
Bequiet! Dark Base Pro 901
Cooling
Noctua NH-D15S Chromax black
Keyboard
Logitech G915 X (wired)
Mouse
Logitech G903 with PowerPlay charger
Internet Speed
900Mb/sec
Browser
Microsoft Edge
Antivirus
Windows Defender
Unfortunately there are no error codes but here is what you can try since the issues appears to be with gaming services:

  1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
  2. In Windows PowerShell, type the following command and press Enter:
    get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  3. In the same window, type the following command and press Enter:
    start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
  5. Restart your device and try to install run the game again.
Click to expand...

Xbox Support

support.xbox.com support.xbox.com
 

My Computer My Computer

At a glance

Windows 11 Pro 23H2Intel i3 8100 @3.6Ghz1 x 16GB DDR4 @2400 MHzNvidia GeForce GT 1030 2GB SDDR4
OS
Windows 11 Pro 23H2
Computer type
PC/Desktop
Manufacturer/Model
MSI / MS-7B29
CPU
Intel i3 8100 @3.6Ghz
Motherboard
H310M PRO-VDH (MS-7B29)
Memory
1 x 16GB DDR4 @2400 MHz
Graphics Card(s)
Nvidia GeForce GT 1030 2GB SDDR4
Sound Card
Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
Monitor(s) Displays
Acer V226HQL
Screen Resolution
1920 x 1080
Hard Drives
SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
PSU
ATX, details unknown
Case
Everest 551B
Cooling
details unknown
Keyboard
Mechanical Gaming Hydra R7 - Rampage
Mouse
Logitech G703
Internet Speed
Down: 28Mbps / Up: 19Mbps
Browser
Microsoft Edge
Antivirus
Microsoft Defender Antivirus
Other Info
Bluetooth: TP Link 5.0 Nano USB adapter UB500
WLAN: D-Link 150 Pico USB adapter, N standard
Web camera: Logitech C270 HD 720p @30fps
Microphone: Trust MICO, model 23790
zebal said:
Unfortunately there are no error codes but here is what you can try since the issues appears to be with gaming services:


Xbox Support

support.xbox.com support.xbox.com
Click to expand...
I've installed about 10-15 other games and they all work, will give this a try
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2 (RP channel)AMD Ryzen 7 9800X3D 8-core64GB Corsair Titanium 6000/CL30MSI Suprim 5080 SOC
OS
Windows 11 Pro 25H2 (RP channel)
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
AMD Ryzen 7 9800X3D 8-core
Motherboard
MEG X870E Godlike
Memory
64GB Corsair Titanium 6000/CL30
Graphics Card(s)
MSI Suprim 5080 SOC
Sound Card
Soundblaster AE-9
Monitor(s) Displays
ASUS TUF Gaming VG289Q
Screen Resolution
3840x2160
Hard Drives
Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
Samsung 990 Pro 2TB
Samsung 980 Pro 2TB
Samsung 870 Evo 4TB
Samsung 870 Evo 2TB
Samsung T9 4TB
PSU
Seasonic PX-2200
Case
Bequiet! Dark Base Pro 901
Cooling
Noctua NH-D15S Chromax black
Keyboard
Logitech G915 X (wired)
Mouse
Logitech G903 with PowerPlay charger
Internet Speed
900Mb/sec
Browser
Microsoft Edge
Antivirus
Windows Defender
In case if this doesn't work take a look into:

C:\Program Files (x86)\Steam\dumps
C:\Program Files (x86)\Steam\logs
Click to expand...

Zip up any logs and dump files you find and share them.

I suppose game_release.exe is steam related.
 

My Computer My Computer

At a glance

Windows 11 Pro 23H2Intel i3 8100 @3.6Ghz1 x 16GB DDR4 @2400 MHzNvidia GeForce GT 1030 2GB SDDR4
OS
Windows 11 Pro 23H2
Computer type
PC/Desktop
Manufacturer/Model
MSI / MS-7B29
CPU
Intel i3 8100 @3.6Ghz
Motherboard
H310M PRO-VDH (MS-7B29)
Memory
1 x 16GB DDR4 @2400 MHz
Graphics Card(s)
Nvidia GeForce GT 1030 2GB SDDR4
Sound Card
Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
Monitor(s) Displays
Acer V226HQL
Screen Resolution
1920 x 1080
Hard Drives
SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
PSU
ATX, details unknown
Case
Everest 551B
Cooling
details unknown
Keyboard
Mechanical Gaming Hydra R7 - Rampage
Mouse
Logitech G703
Internet Speed
Down: 28Mbps / Up: 19Mbps
Browser
Microsoft Edge
Antivirus
Microsoft Defender Antivirus
Other Info
Bluetooth: TP Link 5.0 Nano USB adapter UB500
WLAN: D-Link 150 Pico USB adapter, N standard
Web camera: Logitech C270 HD 720p @30fps
Microphone: Trust MICO, model 23790
zebal said:
In case if this doesn't work take a look into:



Zip up any logs and dump files you find and share them.

I suppose game_release.exe is steam related.
Click to expand...
It's not from Steam it's from MS Store. Your suggestion did work the first time but the game failed to load after that
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2 (RP channel)AMD Ryzen 7 9800X3D 8-core64GB Corsair Titanium 6000/CL30MSI Suprim 5080 SOC
OS
Windows 11 Pro 25H2 (RP channel)
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
AMD Ryzen 7 9800X3D 8-core
Motherboard
MEG X870E Godlike
Memory
64GB Corsair Titanium 6000/CL30
Graphics Card(s)
MSI Suprim 5080 SOC
Sound Card
Soundblaster AE-9
Monitor(s) Displays
ASUS TUF Gaming VG289Q
Screen Resolution
3840x2160
Hard Drives
Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
Samsung 990 Pro 2TB
Samsung 980 Pro 2TB
Samsung 870 Evo 4TB
Samsung 870 Evo 2TB
Samsung T9 4TB
PSU
Seasonic PX-2200
Case
Bequiet! Dark Base Pro 901
Cooling
Noctua NH-D15S Chromax black
Keyboard
Logitech G915 X (wired)
Mouse
Logitech G903 with PowerPlay charger
Internet Speed
900Mb/sec
Browser
Microsoft Edge
Antivirus
Windows Defender
After all the suggestions on forums, someone has suggested this and it's now worked twice. Game loaded properly after I tried this. Hopefully it'll carry on now.
Definitely a game problem
 

Attachments

  • Screenshot 2023-06-23 154610.png
    Screenshot 2023-06-23 154610.png
    14.5 KB · Views: 6

My Computer My Computer

At a glance

Windows 11 Pro 25H2 (RP channel)AMD Ryzen 7 9800X3D 8-core64GB Corsair Titanium 6000/CL30MSI Suprim 5080 SOC
OS
Windows 11 Pro 25H2 (RP channel)
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
AMD Ryzen 7 9800X3D 8-core
Motherboard
MEG X870E Godlike
Memory
64GB Corsair Titanium 6000/CL30
Graphics Card(s)
MSI Suprim 5080 SOC
Sound Card
Soundblaster AE-9
Monitor(s) Displays
ASUS TUF Gaming VG289Q
Screen Resolution
3840x2160
Hard Drives
Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
Samsung 990 Pro 2TB
Samsung 980 Pro 2TB
Samsung 870 Evo 4TB
Samsung 870 Evo 2TB
Samsung T9 4TB
PSU
Seasonic PX-2200
Case
Bequiet! Dark Base Pro 901
Cooling
Noctua NH-D15S Chromax black
Keyboard
Logitech G915 X (wired)
Mouse
Logitech G903 with PowerPlay charger
Internet Speed
900Mb/sec
Browser
Microsoft Edge
Antivirus
Windows Defender
Interesting, thank you for sharing solution.
It help to know that "Diagnostics" in dxdiag must not always be interpreted chronologically.
 

My Computer My Computer

At a glance

Windows 11 Pro 23H2Intel i3 8100 @3.6Ghz1 x 16GB DDR4 @2400 MHzNvidia GeForce GT 1030 2GB SDDR4
OS
Windows 11 Pro 23H2
Computer type
PC/Desktop
Manufacturer/Model
MSI / MS-7B29
CPU
Intel i3 8100 @3.6Ghz
Motherboard
H310M PRO-VDH (MS-7B29)
Memory
1 x 16GB DDR4 @2400 MHz
Graphics Card(s)
Nvidia GeForce GT 1030 2GB SDDR4
Sound Card
Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
Monitor(s) Displays
Acer V226HQL
Screen Resolution
1920 x 1080
Hard Drives
SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
PSU
ATX, details unknown
Case
Everest 551B
Cooling
details unknown
Keyboard
Mechanical Gaming Hydra R7 - Rampage
Mouse
Logitech G703
Internet Speed
Down: 28Mbps / Up: 19Mbps
Browser
Microsoft Edge
Antivirus
Microsoft Defender Antivirus
Other Info
Bluetooth: TP Link 5.0 Nano USB adapter UB500
WLAN: D-Link 150 Pico USB adapter, N standard
Web camera: Logitech C270 HD 720p @30fps
Microphone: Trust MICO, model 23790
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