hello,
So I have been having a strange problem. It doesn't happen ALOT but it does happen. Out of nowhere when I shut down the computer in Windows the screen will turn off but the computer will stay on. The keyboard lights and mouse lights go out. Pressing keys does nothing. I have msi b650 Tomahawk wifi motherboard and Windows is up to date along with drivers and bios. All my power settings are correct and fast startup is turned off. Last night when I tried putting the computer to sleep it did the same thing but the mouse and keyboard lit up when I pressed the keyboard but the screen signal was lost and turned off. I had to use the reset button to get it to restart. I just don't get it. How can this only happen once in a while? I have the computer connected to a cyber power 1500 va ups also. This is a very strange problem and I've never dealt with this before. I have no idea how to fix it. Obviously, the problem is rectified by simply forcing shutdown by case power button or restart but obviously, I don't want to have to do this as I don't know if it can hurt anything. When this happens there are no lights lit on the motherboard. I've had this computer for about 4 months this has happened maybe 4-5 times so far.
So I have been having a strange problem. It doesn't happen ALOT but it does happen. Out of nowhere when I shut down the computer in Windows the screen will turn off but the computer will stay on. The keyboard lights and mouse lights go out. Pressing keys does nothing. I have msi b650 Tomahawk wifi motherboard and Windows is up to date along with drivers and bios. All my power settings are correct and fast startup is turned off. Last night when I tried putting the computer to sleep it did the same thing but the mouse and keyboard lit up when I pressed the keyboard but the screen signal was lost and turned off. I had to use the reset button to get it to restart. I just don't get it. How can this only happen once in a while? I have the computer connected to a cyber power 1500 va ups also. This is a very strange problem and I've never dealt with this before. I have no idea how to fix it. Obviously, the problem is rectified by simply forcing shutdown by case power button or restart but obviously, I don't want to have to do this as I don't know if it can hurt anything. When this happens there are no lights lit on the motherboard. I've had this computer for about 4 months this has happened maybe 4-5 times so far.
- Windows Build/Version
- 23h2 22631.3447
My Computer
System One
-
- OS
- win 11
- Computer type
- PC/Desktop
- Manufacturer/Model
- asus PRIME B550M-K
- CPU
- Ryzen 5 3600
- Motherboard
- PRIME B550M-K
- Memory
- ADATA XPG GAMMIX D10, 16GB 3200
- Graphics Card(s)
- sapphire 6600 xt
- Hard Drives
- Crucial P5 Plus 500GB PCIe Gen4 3D NAND NVMe
- PSU
- Corsair CP-9020132-NA TX Series TX650M 650W 80+ Gold Modular Power Supply
- Cooling
- Corsair iCUE H100i RGB PRO XT