Crash during SLEEP

pinpoint · Apr 2, 2022

During the last 3 months I have been struggeling with random crashes after the computer goes to sleep.
I have a custom built desktop computer running Windows 11 with gtx 2080 TI. I have turned off all overclocking.

When checking windows event log I see the reason for the crash was "0xA0: INTERNAL_POWER_ERROR".
The crashes does not occur every time after sleep, but there may be every 2nd day on average. I have a fresh install of WIndows 11 and updated all drivers and latest BIOS firmware.
I have tried to debug the problem myself and thought the problem was with the nvidia high definition audio driver. Disabled the driver and ran stable for 3-4 days, but suddenly the crashes has started occuring again even though the driver still was disabled.

Can anyone help me debug the problem?

Have attached the V2 log: DESKTOP-(2022-04-02_18-21-29).zip

Bugcheck Analysis

Code:

Microsoft (R) Windows Debugger Version 10.0.22549.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Dump completed successfully, progress percentage: 100


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 22000 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 22000.1.amd64fre.co_release.210604-1628
Machine Name:
Kernel base = 0xfffff801`0c000000 PsLoadedModuleList = 0xfffff801`0cc29c70
Debug session time: Sat Apr  2 23:32:27.159 2022 (UTC + 2:00)
System Uptime: 0 days 0:56:02.881
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.............................................
Loading User Symbols

Loading unloaded module list
.....................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff801`0c416990 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffffd0f`43c7f720=00000000000000a0
6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error.
Arguments:
Arg1: 00000000000000f0, The system failed to complete(suspend) a power transition in a timely manner.
Arg2: 0000000000000004, The system power state in transition.
Arg3: 000000000000000e, The sleep checkpoint most recently reached.
Arg4: ffffd70e974cb040, A pointer to the thread currently processing the request.

Debugging Details:
------------------

Page 13cd3a not present in the dump file. Type ".hh dbgerr004" for details

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1890

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 1928

    Key  : Analysis.Init.CPU.mSec
    Value: 281

    Key  : Analysis.Init.Elapsed.mSec
    Value: 66775

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 88

    Key  : WER.OS.Branch
    Value: co_release

    Key  : WER.OS.Timestamp
    Value: 2021-06-04T16:28:00Z

    Key  : WER.OS.Version
    Value: 10.0.22000.1


FILE_IN_CAB:  MEMORY.DMP

DUMP_FILE_ATTRIBUTES: 0x1800

BUGCHECK_CODE:  a0

BUGCHECK_P1: f0

BUGCHECK_P2: 4

BUGCHECK_P3: e

BUGCHECK_P4: ffffd70e974cb040

FAULTING_THREAD:  ffffd70e974cb040

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

PROCESS_NAME:  System

STACK_TEXT:  
fffffd0f`4788f6b0 fffff801`0c333797     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x76
fffffd0f`4788f7f0 fffff801`0c335649     : 05498a10`00000100 ffffb200`6a300180 fffffd0f`4788f9d0 fffffd0f`4a5af560 : nt!KiSwapThread+0x3a7
fffffd0f`4788f8d0 fffff801`0c32f564     : 05498a10`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x159
fffffd0f`4788f970 fffff801`0ca5adb5     : fffffd0f`4a5af570 fffffd0f`00000000 00000000`00000000 ffffd70e`95d92100 : nt!KeWaitForSingleObject+0x234
fffffd0f`4788fa60 fffff801`0c2dc845     : ffffd70e`974cb000 ffffd70e`974cb040 fffff801`0ca4c380 00000000`00400000 : nt!PopTransitionToSleep+0xea35
fffffd0f`4788faf0 fffff801`0c41aa44     : ffffb200`6a300180 ffffd70e`974cb040 fffff801`0c2dc7f0 00000000`00000000 : nt!PspSystemThreadStartup+0x55
fffffd0f`4788fb40 00000000`00000000     : fffffd0f`47890000 fffffd0f`47889000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34


SYMBOL_NAME:  nt!KiSwapContext+76

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

STACK_COMMAND:  .process /r /p 0xffffd70e87f44040; .thread 0xffffd70e974cb040 ; kb

BUCKET_ID_FUNC_OFFSET:  76

FAILURE_BUCKET_ID:  0xa0_f0_nt!KiSwapContext

OS_VERSION:  10.0.22000.1

BUILDLAB_STR:  co_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {168f8d2f-e77e-7dcf-020c-035a9129b0ab}

Followup:     MachineOwner
---------

6: kd> !blackboxbsd
Version: 0xc0
Product type: 1

Auto advanced boot: FALSE
Advanced boot menu timeout: 30
Last boot succeeded: TRUE
Last boot shutdown: FALSE
Sleep in progress: FALSE

Power button timestamp: 0x0
System running: TRUE
Connected standby in progress: FALSE
User shutdown in progress: FALSE
System shutdown in progress: FALSE
Sleep in progress: 4
Connected standby scenario instance id: 0
Connected standby entry reason: 12
Connected standby exit reason: 20
System sleep transitions to on: 1
Last reference time: 0x1d846d7d0e38d31
    2022-04-02T21:22:54.391Z
Last reference time checksum: 0x2dd31e1e
Last update boot id: 272

Boot attempt count: 1
Last boot checkpoint: TRUE
Checksum: 0xd0
Last boot id: 272
Last successful shutdown boot id: 271
Last reported abnormal shutdown boot id: 271

Error info boot id: 0
Error info repeat count: 0
Error info other error count: 0
Error info code: 0
Error info status: 0x0

Power button last press time: 0x0
Power button cumulative press count: 0
Power button last press boot id: 0
Power button last power watchdog stage: 0
Power button watchdog armed: FALSE
Power button shutdown in progress: FALSE
Power button last release time: 0x0
Power button cumulative release count: 0
Power button last release boot id: 0
Power button error count: 0
Power button current connected standby phase: 0
Power button transition latest checkpoint id: 0
Power button transition latest checkpoint type: 0
Power button transition latest checkpoint sequence number: 0

Power transition Shutdown Device Type: 0
Power transition Setup In Progress: FALSE
Power transition OOBE In Progress: FALSE
Power transition Sleep Checkpoint Source: 0
Power transition Sleep Checkpoint: 2
Power transition Connected Standby Entry Reason Category: 0
Power transition Connected Standby Exit Reason Category: 0
Power transition Connected Standby Entry Scenario Instance Id: 0x1

Feature Configuration State : Committed

6: kd> !blackboxntfs

NTFS Blackbox Data

Record 0:
  Record type:    1 (Slow I/O Timeout)
  Record length:  32
        Irp:      ffffd70e999beaa0
        Scb:      ffff8f056781ca80
        Thread:   ffffd70e981f7080

Record 1:
  Record type:    1 (Slow I/O Timeout)
  Record length:  32
        Irp:      ffffd70e994edaa0
        Scb:      ffff8f056781ca80
        Thread:   ffffd70e96974080

Record 2:
  Record type:    1 (Slow I/O Timeout)
  Record length:  32
        Irp:      ffffd70e99811010
        Scb:      ffff8f056781ca80
        Thread:   ffffd70e988060c0

3 Slow I/O Timeout Records Found
0 Oplock Break Timeout Records Found
6: kd> !blackboxpnp
    PnpActivityId      : {00000000-0000-0000-0000-000000000000}
    PnpActivityTime    : 132934063393133712
    PnpEventInformation: 3
    PnpEventInProgress : 0
    PnpProblemCode     : 24
    PnpVetoType        : 0
    DeviceId           : SWD\MMDEVAPI\{0.0.0.00000000}.{5d66ab13-80e4-4ed4-9837-0d2ba0bf151a}
    VetoString         :

Powercfg:

Code:

C:\Windows\system32>powercfg -a
The following sleep states are available on this system:
    Standby (S3)
    Hibernate

The following sleep states are not available on this system:
    Standby (S1)
        The system firmware does not support this standby state.

    Standby (S2)
        The system firmware does not support this standby state.

    Standby (S0 Low Power Idle)
        The system firmware does not support this standby state.

    Hybrid Sleep
        The hypervisor does not support this standby state.

    Fast Startup
        This action is disabled in the current system policy.


C:\Windows\system32>powercfg -DeviceQuery Wake_Armed
Intel(R) Ethernet Connection (7) I219-V
HID-kompatibel mus (002)
HID Keyboard Device (004)
HID Keyboard Device (006)
Logitech HID-compliant G700 Gaming Mouse
Logitech Cordless Gaming Receiver (003)
HID Keyboard Device (008)
HID Keyboard Device (009)


C:\Windows\system32>powercfg -DeviceQuery Wake_From_Any
Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
HID-kompatibel leverandørdefinert enhet
Ressurser på hovedkortet
USB-inndataenhet (001)
USB-inndataenhet (002)
USB-inndataenhet (003)
Generisk USB-hub (001)
USB-inndataenhet (004)
USB-inndataenhet (005)
HID-kompatibel leverandørdefinert enhet (007)
USB Composite Device
Intel(R) Ethernet Connection (7) I219-V
HID-kompatibel leverandørdefinert enhet (008)
Intel(R) PCI Express Root Port #17 - A340
USB-inndataenhet (009)
HID-kompatibel leverandørdefinert enhet (009)
HID-kompatibel mus (002)
Generisk USB-hub (003)
Generisk USB-hub (004)
Generisk USB-hub (005)
Generisk USB-hub (006)
Bluetooth Device (Personal Area Network)
UMBus Enumerator
HID Keyboard Device (004)
HID-kompatibel systemkontroller (002)
USB Composite Device (002)
HID-compliant consumer control device (002)
Generisk USB-hub (007)
HID Keyboard Device (006)
Logitech HID-compliant G700 Gaming Mouse
Kommunikasjonsport (COM1)
Generisk SuperSpeed USB-hub (001)
UMBus Enumerator (001)
HD Pro Webcam C920
Logitech Cordless Gaming Receiver (003)
High Definition Audio-kontroller
HID Keyboard Device (008)
High Definition Audio-enhet
HID Keyboard Device (009)
Microsoft Bluetooth Enumerator
HID-compliant consumer control device (007)
Intel(R) Skjermlyd
Microsoft Bluetooth LE-enumerator
Generisk USB-hub (012)
Generisk USB-hub (013)
USB-inndataenhet (020)
Kamerabuss for eksternt skrivebord
UMBus Enumerator (002)
USB-inndataenhet (021)
HID-compliant consumer control device (009)
FocalTech Fingerprint reader (002)
ACPI-reaktiveringsalarm
HID-kompatibel systemkontroller (006)
Generisk SuperSpeed USB-hub (002)
Generisk SuperSpeed USB-hub (003)
Generisk SuperSpeed USB-hub (004)
Generisk SuperSpeed USB-hub (005)
USB2.0 UVC PC Camera (002)
Intel(R) PCI Express Root Port #9 - A330
USB Composite Device (012)
Remote Desktop USB Hub
Intel(R) PCI Express Root Port #1 - A338
Intel(R) PCIe Controller (x16) - 1901
HID-kompatibel leverandørdefinert enhet (017)
HID-kompatibel leverandørdefinert enhet (018)
Bluetooth Device (RFCOMM Protocol TDI)
USB Root Hub (USB 3.0) (001)
Microsoft VHD-tilbakekoblingskontroller
HID-kompatibel leverandørdefinert enhet (021)
Generisk SuperSpeed USB-hub (010)
ASUS USB-BT500
Generisk USB-hub (014)
USB Composite Device (015)
Logitech Gaming HID Device (007)
HD Pro Webcam C920 (001)
Logitech Gaming HID Device (008)
USB Composite Device (016)


C:\Windows\system32>powercfg -DeviceQuery Wake_Programmable
HID-kompatibel leverandørdefinert enhet
HID-kompatibel leverandørdefinert enhet (007)
Intel(R) Ethernet Connection (7) I219-V
HID-kompatibel leverandørdefinert enhet (008)
HID-kompatibel leverandørdefinert enhet (009)
HID-kompatibel mus (002)
HID Keyboard Device (004)
HID-kompatibel systemkontroller (002)
HID-compliant consumer control device (002)
HID Keyboard Device (006)
Logitech HID-compliant G700 Gaming Mouse
Logitech Cordless Gaming Receiver (003)
HID Keyboard Device (008)
HID Keyboard Device (009)
HID-compliant consumer control device (007)
HID-compliant consumer control device (009)
HID-kompatibel systemkontroller (006)
HID-kompatibel leverandørdefinert enhet (018)
HID-kompatibel leverandørdefinert enhet (021)


C:\Windows\system32>powercfg -LastWake
Wake History Count - 0

C:\Windows\system32>powercfg -List

Existing Power Schemes (* Active)
-----------------------------------
Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e  (Balansert)
Power Scheme GUID: 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c  (Høy ytelse)
Power Scheme GUID: a1841308-3541-4fab-bc81-f71556f20b4a  (Strømsparer)
Power Scheme GUID: fb8c4e52-5515-4b25-bc75-480beab3a3e2  (Optimal ytelse) *

C:\Windows\system32>powercfg -Requests
DISPLAY:
None.

SYSTEM:
None.

AWAYMODE:
None.

EXECUTION:
None.

PERFBOOST:
None.

ACTIVELOCKSCREEN:
None.


C:\Windows\system32>powercfg /RequestsOverride
[SERVICE]

[PROCESS]

[DRIVER]


C:\Windows\system32>powercfg -WakeTimers
There are no active wake timers in the system.

x BlueRobot · Apr 3, 2022

Could you please provide the kernel memory dump which should be available in the following directory:

Rich (BB code):

%systemroot%\MEMORY.DMP

It will be too large to attach to a forum post, so will need to zip up the file and then post it to a file sharing site such as Dropbox.

pinpoint · Apr 4, 2022

x BlueRobot said:
Could you please provide the kernel memory dump which should be available in the following directory:

Rich (BB code):

%systemroot%\MEMORY.DMP

It will be too large to attach to a forum post, so will need to zip up the file and then post it to a file sharing site such as Dropbox.

Dropbox - File Deleted - Simplify your life

www.dropbox.com

zbook · Apr 5, 2022

1) The logs were in a foreign language and could not be scanned.
Please modify the default language to English and then post a new V2.

Add, Remove, and Change Display Language in Windows 10

How to Add or Remove Language Packs and Change Display Language in Windows 10

www.tenforums.com

Change Display Language in Windows 10

How to Change Display Language in Windows 10

www.tenforums.com

2) Run: (Currently these may require a Ten Forums logon)

a) https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

b) Gather_additional_dump_files.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.

c) Administrative Powershell: $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "$Env:SystemRoot\MEMORY.DMP" "$D\Memory_dmp"

3) When posting share links for memory dumps please make sure that they are zipped

4) There is another recent thread with problems related to a Sema software driver.
As a trial and error step uninstall this software and see if it impacts the computer stability / instability.

x BlueRobot · Apr 5, 2022

This bugcheck is difficult to debug, however, I did notice there was two devices which haven't transitioned to sleep. These being your mouse driver and a Nvidia emulation driver. I know that the Nvidia emulation software (Nvidia Shield?) has caused power transition issues in the past with Windows 10 systems, so it may be worthwhile checking for any updates for it.

Otherwise, I would recommend checking for a suitable driver update for your Corsair mouse.

P.S. your language settings are fine, please do not change them if you aren't comfortable with doing so.

pinpoint · Apr 8, 2022

I manged to solve the problem. Though the exact reason is not yet entirely clear. I uninstalled the Corsair ICUE software which some reported could cause this problem, this did not help anything to the crashes. Then disabled the Nvidia Gamestram in nvidia experience settings (yes I have nvidia shield but don`t use the gamestream feature). I also removed my asus bluetooth 5.0 adapter which I really didn`t use anyway as well as removed the logitech mouse usb dongle (which I also don`t use since I run the mouse wired all the time). Voilà, runs stable for several days now.

zbook · Apr 8, 2022

Glad to read about the success.

In case there are any future problems during the next few weeks please post again in this thread.

Make sure that the V2 is using English as the default language so that the files can be scanned and read.

Consider making free backup images.

With the backup images you can perform trial and error steps and then restore the image.

Some free and pay software are: Acronis, Aoemi, EaseUS, Macrium, Paragon, etc.

Backup and Restore with Macrium Reflect

How to Create and Restore a System Image Backup with Macrium Reflect

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x BlueRobot · Apr 8, 2022

zbook said:
Make sure that the V2 is using English as the default language so that the files can be scanned and read.

Just use an online translator...we've discussed this in the past. Many users aren't comfortable enough with English for their system language to be changed to that and you know this is the case from threads you've dealt with in the past. Please respect that and stop asking users to change their language settings.

@pinpoint I'm glad you've managed to resolve the issue. It seems that the mouse USB dongle itself was likely the problem then.

pinpoint · Apr 8, 2022

Thanks for your help!

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