Solved Crash then re-boot on Windows 11


I see you're running AMD video drivers. Disable hardware acceleration on EVERYTHING you have running in the background. Chrome, Edge, Discord, Steam (all launchers), ANYTHING. This is a known issue and has recently resurfaced with the latest AMD drivers.
 

My Computer

System One

  • OS
    Windows 11 23H2
kuyenmotdivad said:
It's done it again, mouse frozen and nothing works had to reboot... I noticed it was when my game was minimized and I was working on Microsoft Edge browsing the internet...
Click to expand...

Is this the system you are having issues with?
ASUS ROG Crosshair VIII Hero (WI-FI)
Click to expand...

Have you done any BIOS updates?
I had lockups bad too...
You may need to get a BIOS update..
What BIOS version are you running currently?

I looked up your motherboard on the ASUS support website
and found this BIOS updates page..
ROG Crosshair VIII Hero (WI-FI) | ROG Crosshair | Gaming Motherboards｜ROG - Republic of Gamers｜ROG USA

ROG CROSSHAIR VIII HERO(WI-FI) BIOS 4201
1. Update AGESA version to ComboV2PI 1207.
2. Improve system stability.
Click to expand...

if this is not the motherboard or system you are having trouble with can you provide the motherboards full name and BIOS version?
CPUz can get you that info if you can run it.. if not :(


could be your display drivers too..
or maybe your Anti-virus I use only the MS Windows Defender for Windows 11 Pro..
 

My Computers

System One System Two

  • OS
    Windows 11 Pro (x64)(v23H2)(Build 22631.3527)
    Computer type
    PC/Desktop
    Manufacturer/Model
    [Self-built](custom-build)(June 2020)
    CPU
    AMD Ryzen 9 3900X 12-Core
    Motherboard
    Asus PRIME X570-PRO (BIOS_r5003 [10/07/2023])
    Memory
    32GB, 2x G.Skill 16GB (PC3200)(DDR4-2137)
    Graphics Card(s)
    NVIDIA GeForce RTX 3070 Ti 8GB XC3 model by EVGA
    Sound Card
    Realtek® ALC1220A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    24" DELL Gaming Monitor - G2422HS - DisplayPort used
    Screen Resolution
    1920x1080p at 165Hz (16:9 Aspect Ratio)
    Hard Drives
    1TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 870 EVO (SSD)

    NVMe 1TB
    -- OS(Win11 Pro x64),
    -- programs,
    -- programming(MS Visual Studios 2022 Community Ed.),
    -- music

    NVMe 2TB
    video game installs.

    #3 FILE Server!
    PSU
    Thermaltake TOUGHPOWER DPS G RGB Titanium Certified 1250Watt
    Case
    Corsair Graphite Series 780T Full Tower PC Case
    Cooling
    AMD Wraith cooler (stock) & 3x Corsair case fans
    Keyboard
    Alienware Low Profile RGB Mechanical USB Gaming Keyboard - AW510K - Lunar Light
    Mouse
    Redragon M602 RGB Wired USB Gaming mouse
    Internet Speed
    1000Mbps Download, 20Mbps Upload
    Browser
    Firefox & Waterfox Classic
    Antivirus
    n/a aka "ABOVE TOP SECRET!" lol ;)
    Other Info
    My System is the ULTIMATE GAMING RIG ^_^
    TP-Link AX6600 Tri-Band Wi-Fi 6 Wireless Gigabit Router,
    Model No. Archer AX90 (v1.26)
    Arris SB8200 Cable Modem
    Nvidia GFX Drivers: (v552.22)
    Realtek UAD Drivers: (v6.0.9655.1)
    Intel LAN Drivers: (v14.00.02.00)(2023-12-20)
  • Operating System
    Windows 10 Pro x64
    Computer type
    Laptop
    Manufacturer/Model
    DELL G15 Ryzen edition, model 5515
    CPU
    AMD Ryzen 7 5800H
    Motherboard
    DELL G15 Ryzen edition
    Memory
    16GB DDR4
    Graphics card(s)
    Ryzen 7 5800H integrated AMD Radeon Graphics and Nvidia GeForce 3060 6GB
    Sound Card
    Realtek ALC3254 with Nahimic 3D Audio for Gamers
    Monitor(s) Displays
    built-in
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe SSD
    PSU
    unkown
    Case
    laptop
    Mouse
    Logitech B100 USB
    Keyboard
    built-in
    Internet Speed
    800Mbps download, 10Mbps upload
    Browser
    Firefox & Waterfox Classic
Melchior said:
Is this the system you are having issues with?


Have you done any BIOS updates?
I had lockups bad too...
You may need to get a BIOS update..
What BIOS version are you running currently?

I looked up your motherboard on the ASUS support website
and found this BIOS updates page..
ROG Crosshair VIII Hero (WI-FI) | ROG Crosshair | Gaming Motherboards｜ROG - Republic of Gamers｜ROG USA



if this is not the motherboard or system you are having trouble with can you provide the motherboards full name and BIOS version?
CPUz can get you that info if you can run it.. if not :(


could be your display drivers too..
or maybe your Anti-virus I use only the MS Windows Defender for Windows 11 Pro..
Click to expand...
Hi, yes. I'm running the latest bios version 4201. So it could be this GPUs graphic drivers? Gigabyte Radeon RX 6800 XT Gaming OC 16GB, I'm running version 22.11.1
 

My Computer

System One

kuyenmotdivad said:
Hi, yes. I'm running the latest bios version 4201. So it could be this GPUs graphic drivers? Gigabyte Radeon RX 6800 XT Gaming OC 16GB, I'm running version 22.11.1
Click to expand...
ok good glad to hear you are already running the latest BIOS...
but since it still occurs...
its probably the AV or the gfx driver.. or both...
 

My Computers

System One System Two

  • OS
    Windows 11 Pro (x64)(v23H2)(Build 22631.3527)
    Computer type
    PC/Desktop
    Manufacturer/Model
    [Self-built](custom-build)(June 2020)
    CPU
    AMD Ryzen 9 3900X 12-Core
    Motherboard
    Asus PRIME X570-PRO (BIOS_r5003 [10/07/2023])
    Memory
    32GB, 2x G.Skill 16GB (PC3200)(DDR4-2137)
    Graphics Card(s)
    NVIDIA GeForce RTX 3070 Ti 8GB XC3 model by EVGA
    Sound Card
    Realtek® ALC1220A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    24" DELL Gaming Monitor - G2422HS - DisplayPort used
    Screen Resolution
    1920x1080p at 165Hz (16:9 Aspect Ratio)
    Hard Drives
    1TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 870 EVO (SSD)

    NVMe 1TB
    -- OS(Win11 Pro x64),
    -- programs,
    -- programming(MS Visual Studios 2022 Community Ed.),
    -- music

    NVMe 2TB
    video game installs.

    #3 FILE Server!
    PSU
    Thermaltake TOUGHPOWER DPS G RGB Titanium Certified 1250Watt
    Case
    Corsair Graphite Series 780T Full Tower PC Case
    Cooling
    AMD Wraith cooler (stock) & 3x Corsair case fans
    Keyboard
    Alienware Low Profile RGB Mechanical USB Gaming Keyboard - AW510K - Lunar Light
    Mouse
    Redragon M602 RGB Wired USB Gaming mouse
    Internet Speed
    1000Mbps Download, 20Mbps Upload
    Browser
    Firefox & Waterfox Classic
    Antivirus
    n/a aka "ABOVE TOP SECRET!" lol ;)
    Other Info
    My System is the ULTIMATE GAMING RIG ^_^
    TP-Link AX6600 Tri-Band Wi-Fi 6 Wireless Gigabit Router,
    Model No. Archer AX90 (v1.26)
    Arris SB8200 Cable Modem
    Nvidia GFX Drivers: (v552.22)
    Realtek UAD Drivers: (v6.0.9655.1)
    Intel LAN Drivers: (v14.00.02.00)(2023-12-20)
  • Operating System
    Windows 10 Pro x64
    Computer type
    Laptop
    Manufacturer/Model
    DELL G15 Ryzen edition, model 5515
    CPU
    AMD Ryzen 7 5800H
    Motherboard
    DELL G15 Ryzen edition
    Memory
    16GB DDR4
    Graphics card(s)
    Ryzen 7 5800H integrated AMD Radeon Graphics and Nvidia GeForce 3060 6GB
    Sound Card
    Realtek ALC3254 with Nahimic 3D Audio for Gamers
    Monitor(s) Displays
    built-in
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe SSD
    PSU
    unkown
    Case
    laptop
    Mouse
    Logitech B100 USB
    Keyboard
    built-in
    Internet Speed
    800Mbps download, 10Mbps upload
    Browser
    Firefox & Waterfox Classic
kuyenmotdivad said:
I'm only using Norton 360 for Gamers on this system.
Click to expand...
I never liked Norton.. I just use the MS Windows Defender AV/Anti-malware..
works fine for me...
 

My Computers

System One System Two

  • OS
    Windows 11 Pro (x64)(v23H2)(Build 22631.3527)
    Computer type
    PC/Desktop
    Manufacturer/Model
    [Self-built](custom-build)(June 2020)
    CPU
    AMD Ryzen 9 3900X 12-Core
    Motherboard
    Asus PRIME X570-PRO (BIOS_r5003 [10/07/2023])
    Memory
    32GB, 2x G.Skill 16GB (PC3200)(DDR4-2137)
    Graphics Card(s)
    NVIDIA GeForce RTX 3070 Ti 8GB XC3 model by EVGA
    Sound Card
    Realtek® ALC1220A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    24" DELL Gaming Monitor - G2422HS - DisplayPort used
    Screen Resolution
    1920x1080p at 165Hz (16:9 Aspect Ratio)
    Hard Drives
    1TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 870 EVO (SSD)

    NVMe 1TB
    -- OS(Win11 Pro x64),
    -- programs,
    -- programming(MS Visual Studios 2022 Community Ed.),
    -- music

    NVMe 2TB
    video game installs.

    #3 FILE Server!
    PSU
    Thermaltake TOUGHPOWER DPS G RGB Titanium Certified 1250Watt
    Case
    Corsair Graphite Series 780T Full Tower PC Case
    Cooling
    AMD Wraith cooler (stock) & 3x Corsair case fans
    Keyboard
    Alienware Low Profile RGB Mechanical USB Gaming Keyboard - AW510K - Lunar Light
    Mouse
    Redragon M602 RGB Wired USB Gaming mouse
    Internet Speed
    1000Mbps Download, 20Mbps Upload
    Browser
    Firefox & Waterfox Classic
    Antivirus
    n/a aka "ABOVE TOP SECRET!" lol ;)
    Other Info
    My System is the ULTIMATE GAMING RIG ^_^
    TP-Link AX6600 Tri-Band Wi-Fi 6 Wireless Gigabit Router,
    Model No. Archer AX90 (v1.26)
    Arris SB8200 Cable Modem
    Nvidia GFX Drivers: (v552.22)
    Realtek UAD Drivers: (v6.0.9655.1)
    Intel LAN Drivers: (v14.00.02.00)(2023-12-20)
  • Operating System
    Windows 10 Pro x64
    Computer type
    Laptop
    Manufacturer/Model
    DELL G15 Ryzen edition, model 5515
    CPU
    AMD Ryzen 7 5800H
    Motherboard
    DELL G15 Ryzen edition
    Memory
    16GB DDR4
    Graphics card(s)
    Ryzen 7 5800H integrated AMD Radeon Graphics and Nvidia GeForce 3060 6GB
    Sound Card
    Realtek ALC3254 with Nahimic 3D Audio for Gamers
    Monitor(s) Displays
    built-in
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe SSD
    PSU
    unkown
    Case
    laptop
    Mouse
    Logitech B100 USB
    Keyboard
    built-in
    Internet Speed
    800Mbps download, 10Mbps upload
    Browser
    Firefox & Waterfox Classic
rawintellect said:
I see you're running AMD video drivers. Disable hardware acceleration on EVERYTHING you have running in the background. Chrome, Edge, Discord, Steam (all launchers), ANYTHING. This is a known issue and has recently resurfaced with the latest AMD drivers.
Click to expand...
Disabled hardware acceleration in Edge and Steam, hopefully that will work.
 

My Computer

System One

Look in Event Viewer>Administrative Events in there look for dates and time when this happened and for critical and errors.
Know had Event critical of Kernel-Power 41 (63) before.

This error can happen from PC not cleanly shutting down and even when you get a freeze have to restart it manually.
Kernel- power event 41 doesn't always mean power issue (psu).

Need to see what else is throwing an error besides kernel 41. Ask yourself when first started happening was any changes made to system drivers, hardware....etc..
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    jds63 /self built
    CPU
    Intel Core i7 10700KF 3.8 MHz
    Motherboard
    ASUS ROG Strix Z490-E Gaming
    Memory
    G.Skill Trident RGB Series 64GB DDR4-3600MHz
    Graphics Card(s)
    ASUS ROG Strix GeForce RTX 3060 Ti OC Edition
    Sound Card
    Creative Sound BlasterX AE-5 Plus
    Monitor(s) Displays
    ASUS VG28UQL1A 28" 144 Mhz 4K Monitor
    Screen Resolution
    3840 X 2160p HDR
    Hard Drives
    Samsung 970 EVO Plus NVMe 500GB M.2 Drive, (2) Samsung 870 EVO 1TB SATA III Internal SSD, (2) Samsung 860 EVO 1TB SATA III Internal SSD & Seagate Barracuda 2TB
    PSU
    ASUS ROG Thor 850 80+ Platinum 850W Fully Modular RGB Power Supply
    Case
    Lian Li Lancool II Mesh Performance
    Cooling
    Noctua NH-U12A CPU Cooler, (5) Noctua NF-A12x15 chromax.black.swap 120mm, (3) Lepa BOL.Quiet PWM LED 120mm
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Ergo Trackball
    Internet Speed
    325Mbps/ 20Mbps
    Browser
    Mozilla Firefox 64-bit, Microsoft Edge
    Antivirus
    Kaspersky Plus 2023
    Other Info
    Pioneer Blu-Ray/DVD Burner 209DBK, Logitech Z906 5.1 Speakers and Epson XP7100 All-in-One Printer
Good luck!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
kuyenmotdivad said:
It's working up to now, but I thought so last time it took about 10 days for a crash again. Will keep it updated.
Click to expand...
I'm pretty confident this is your fix. The symptoms you described matched mine exactly and the solution is posted all over AMD/Reddit. Good luck though. :)
 

My Computer

System One

  • OS
    Windows 11 23H2
kuyenmotdivad said:
Disabled hardware acceleration in Edge and Steam, hopefully that will work.
Click to expand...
Hi,
Good thing to do in all browsers and recording/ streaming apps like obs studio.
Crap feature.
 

My Computer

System One

  • OS
    Win-7-10-11Pro's
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer 17" Nitro 7840sn/ 2x16gb 5600c40/ 4060/ stock 1tb-os/ 4tb sn850x
    CPU
    10900k & 9940x & 5930k
    Motherboard
    z490-Apex & x299-Apex & x99-Sabertooth
    Memory
    Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
    Graphics Card(s)
    Titan Xp & 1080ti FTW3 & evga 980ti gaming
    Sound Card
    Onboard Realtek x3
    Monitor(s) Displays
    1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
    Screen Resolution
    1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
    Hard Drives
    2-WD-sn850x 4tb/ 970evo+500gb/ 980 pro 2tb.
    PSU
    1000p2 & 1200p2 & 850p2
    Case
    D450 x2 & 1 Test bench in cherry Entertainment center
    Cooling
    Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
    Keyboard
    G710+x3
    Mouse
    Redragon x3
    Internet Speed
    xfinity gigabyte
    Browser
    Firefox
    Antivirus
    mbam pro
ThrashZone said:
Hi,
Good thing to do in all browsers and recording/ streaming apps like obs studio.
Crap feature.
Click to expand...
I think I only have it in Steam and Edge, Will have to disable in Brave and Opera once I install it. Hopefully it'll be fixed with AMD new display drivers.

UPDATE - Will give it till the start of the new year, if no problems will mark as solved. It's looking great up to now no problems.
 
Last edited by a moderator:

My Computer

System One

rawintellect said:
I see you're running AMD video drivers. Disable hardware acceleration on EVERYTHING you have running in the background. Chrome, Edge, Discord, Steam (all launchers), ANYTHING. This is a known issue and has recently resurfaced with the latest AMD drivers.
Click to expand...
Hi, seems you was right, had no problems since. This issue seems to be resolved. Thanks to all who helped.
 

My Computer

System One

When you talk about the mouse pointer freezing, do you actually see the mouse pointer, or is this a blank screen with the monitor backlight lit.

There is a new bug where it locks up with a blank screen, but the backlight remains lit. An infamous Windows 11 issue.

Getting hits on Reddit about this phenomenon:

https://www.reddit.com/r/radeon/comments/107ifym

https://www.reddit.com/r/radeon/comments/x8y52c

I also wouldn't be surprised if this is related to a new bug, introduced with Windows 11, where selecting a high refresh rate, causes black/blank screen. This reminds me of a problem I saw with 11 21H2, (the old 11) where changing the refresh rate, randomly causes a black/blank screen freeze. In the case of 21H2, IIRC, it happened right when I was changing the refresh rate. But I didn't see that occur when changing the refresh rate with 22H2. It seems random.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 23H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 5900X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS P3.40)
    Memory
    32 GB G.Skill F4-3200C16D-32GVR
    Graphics Card(s)
    Sapphire Nitro+ Radeon RX 6750 XT
    Monitor(s) Displays
    Alienware AW3423DWF OLED ultrawide
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus ROG Strix B550-F Gaming (UEFI-BIOS version 3405, which fixes " LogoFail" bug according to Asus)
    Memory
    16 GB
    Graphics card(s)
    Sparkle Titan Arc A770 16 GB
    Hard Drives
    Samsung 970 Pro 512 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G
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Hey Deleted member 952,

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