Solved Crash then re-boot on Windows 11


D

Deleted member 952

Guest
Hi,

I'm getting a crash and reboot on my Windows 11 (22H2) PC (Mouse does not move and I get no response and have to reboot), this is what I'm getting in the event viewer. It's only a month or so old my PC so hopefully it's not got a fault.

Code:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
  <EventID>41</EventID>
  <Version>9</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000400000000002</Keywords>
  <TimeCreated SystemTime="2022-11-18T00:24:43.7982031Z" />
  <EventRecordID>33140</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>Kraken-XXXXXX</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="BugcheckCode">307</Data>
  <Data Name="BugcheckParameter1">0x1</Data>
  <Data Name="BugcheckParameter2">0x1e00</Data>
  <Data Name="BugcheckParameter3">0xfffff8075191c340</Data>
  <Data Name="BugcheckParameter4">0x0</Data>
  <Data Name="SleepInProgress">0</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  <Data Name="Checkpoint">0</Data>
  <Data Name="ConnectedStandbyInProgress">false</Data>
  <Data Name="SystemSleepTransitionsToOn">0</Data>
  <Data Name="CsEntryScenarioInstanceId">0</Data>
  <Data Name="BugcheckInfoFromEFI">false</Data>
  <Data Name="CheckpointStatus">0</Data>
  <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
  <Data Name="LongPowerButtonPressDetected">false</Data>
  <Data Name="LidReliability">false</Data>
  <Data Name="InputSuppressionState">0</Data>
  <Data Name="PowerButtonSuppressionState">0</Data>
  <Data Name="LidState">3</Data>
  </EventData>
  </Event>
 
Windows Build/Version
22H2
Last edited by a moderator:

My Computer

Here's why Kernel Power Error 41 happens and how to fix it.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
It froze again, it seems to do it when I minimize a game and view my browser, the mouse just freezes, and nothing works, and I have to turn the PC on again.
 

My Computer

Open the Command Prompt as an administrator and execute below commands one at a time.

Code:
Dism /online /cleanup-image /restorehealth


Sfc  /scannow


Chkdsk C: /f
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Open the Command Prompt as an administrator and execute below commands one at a time.

Code:
Dism /online /cleanup-image /restorehealth


Sfc  /scannow


Chkdsk C: /f
Done, hopefully that'll fix it, thanks.
 

My Computer

Crashed again, I don't get this a new PC as well... Mouse does not move and the PC freezes and does nothing...
Code:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
  <EventID>41</EventID>
  <Version>9</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000400000000002</Keywords>
  <TimeCreated SystemTime="2022-11-29T00:48:44.7768539Z" />
  <EventRecordID>41997</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>Kraken-RXXXXX</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="BugcheckCode">0</Data>
  <Data Name="BugcheckParameter1">0x0</Data>
  <Data Name="BugcheckParameter2">0x0</Data>
  <Data Name="BugcheckParameter3">0x0</Data>
  <Data Name="BugcheckParameter4">0x0</Data>
  <Data Name="SleepInProgress">0</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  <Data Name="Checkpoint">0</Data>
  <Data Name="ConnectedStandbyInProgress">false</Data>
  <Data Name="SystemSleepTransitionsToOn">0</Data>
  <Data Name="CsEntryScenarioInstanceId">0</Data>
  <Data Name="BugcheckInfoFromEFI">false</Data>
  <Data Name="CheckpointStatus">0</Data>
  <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
  <Data Name="LongPowerButtonPressDetected">false</Data>
  <Data Name="LidReliability">false</Data>
  <Data Name="InputSuppressionState">0</Data>
  <Data Name="PowerButtonSuppressionState">0</Data>
  <Data Name="LidState">3</Data>
  </EventData>
  </Event>
 
Last edited by a moderator:

My Computer

To me seems like after standby windows just freaks out and refuses to boot or bsod for hardware issues. Hmm...

Just from my experience Linux and windows don't go along
 

My Computers

System One System Two

  • OS
    WiN11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom 775 System
    CPU
    Xeon E5450 3.0GHZ (OC 3.7GHZ)
    Motherboard
    ASUS PQ5-EM
    Memory
    8GB (2GBX4)
    Graphics Card(s)
    AMD R5 430 2GB
    Sound Card
    Onboard
    Monitor(s) Displays
    ASUS 24"
    Screen Resolution
    1080p
    Hard Drives
    1TB|750GB USB, 3 SSDs 2 240GB 1 128GB, 750GB HDD
    PSU
    650WATT Rosewill
    Case
    Rosewill with side Window
    Cooling
    5 Fans and a big HSK for cpu
    Keyboard
    Rosewill RGB
    Mouse
    Rosewill RGB
    Internet Speed
    AT&T 150MB DL\UP
    Browser
    FireFox
    Antivirus
    Defender
    Other Info
    I'm lucky to even be here after 6yrs from my car accident
  • Operating System
    WiN10 LTSC
    Computer type
    Laptop
    Manufacturer/Model
    Hp 8460p
    CPU
    i7 2670QM 2.20GHZ
    Motherboard
    Hp 161C
    Memory
    8GB (2X4GB) DUAL Channel
    Graphics card(s)
    Intel HD Graphics 3000
    Sound Card
    Intel high Def (basically onboard)
    Screen Resolution
    1366x768
    Hard Drives
    OS 128GB l Storage (caddy) 320GB
    PSU
    AC (IDK the watts)
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    A USB 3.0 in the Express Card Slot
To me seems like after standby windows just freaks out and refuses to boot or bsod for hardware issues. Hmm...

Just from my experience Linux and windows don't go along
I don't have Linux installed on this PC.
 

My Computer

  • Like
Reactions: WAI
I don't have Linux installed on this PC.
Hmm then there be some other issue rather than the display driver. Look and DL a program called bsod viewer. It's a free program. It'll log any bsod events and maybe we can know the cause LINK
 

My Computers

System One System Two

  • OS
    WiN11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom 775 System
    CPU
    Xeon E5450 3.0GHZ (OC 3.7GHZ)
    Motherboard
    ASUS PQ5-EM
    Memory
    8GB (2GBX4)
    Graphics Card(s)
    AMD R5 430 2GB
    Sound Card
    Onboard
    Monitor(s) Displays
    ASUS 24"
    Screen Resolution
    1080p
    Hard Drives
    1TB|750GB USB, 3 SSDs 2 240GB 1 128GB, 750GB HDD
    PSU
    650WATT Rosewill
    Case
    Rosewill with side Window
    Cooling
    5 Fans and a big HSK for cpu
    Keyboard
    Rosewill RGB
    Mouse
    Rosewill RGB
    Internet Speed
    AT&T 150MB DL\UP
    Browser
    FireFox
    Antivirus
    Defender
    Other Info
    I'm lucky to even be here after 6yrs from my car accident
  • Operating System
    WiN10 LTSC
    Computer type
    Laptop
    Manufacturer/Model
    Hp 8460p
    CPU
    i7 2670QM 2.20GHZ
    Motherboard
    Hp 161C
    Memory
    8GB (2X4GB) DUAL Channel
    Graphics card(s)
    Intel HD Graphics 3000
    Sound Card
    Intel high Def (basically onboard)
    Screen Resolution
    1366x768
    Hard Drives
    OS 128GB l Storage (caddy) 320GB
    PSU
    AC (IDK the watts)
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    A USB 3.0 in the Express Card Slot
If you still have a mini dump file can use WinDbg Preview or WhoCrashed
Then post dumpfile here and use there program here as explained in BSOD instructions above.

Have similar issue with my PC have not found a solution yet tried almost everything. Somehow lost my original dump file before could post here but have other info on my post about it here.

Freezes then restarts nvlddmkm.sys
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    jds63 /self built
    CPU
    Intel Core i7 10700KF 3.8 MHz
    Motherboard
    ASUS ROG Strix Z490-E Gaming
    Memory
    G.Skill Trident RGB Series 64GB DDR4-3600MHz
    Graphics Card(s)
    ASUS ROG Strix GeForce RTX 3060 Ti OC Edition
    Sound Card
    Creative Sound BlasterX AE-5 Plus
    Monitor(s) Displays
    ASUS VG28UQL1A 28" 144 Mhz 4K Monitor
    Screen Resolution
    3840 X 2160p HDR
    Hard Drives
    Samsung 970 EVO Plus NVMe 500GB M.2 Drive, (2) Samsung 870 EVO 1TB SATA III Internal SSD, (2) Samsung 860 EVO 1TB SATA III Internal SSD & Seagate Barracuda 2TB
    PSU
    ASUS ROG Thor 850 80+ Platinum 850W Fully Modular RGB Power Supply
    Case
    Lian Li Lancool II Mesh Performance
    Cooling
    Noctua NH-U12A CPU Cooler, (5) Noctua NF-A12x15 chromax.black.swap 120mm, (3) Lepa BOL.Quiet PWM LED 120mm
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Ergo Trackball
    Internet Speed
    325Mbps/ 20Mbps
    Browser
    Mozilla Firefox 64-bit, Microsoft Edge
    Antivirus
    Kaspersky Plus 2023
    Other Info
    Pioneer Blu-Ray/DVD Burner 209DBK, Logitech Z906 5.1 Speakers and Epson XP7100 All-in-One Printer

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    jds63 /self built
    CPU
    Intel Core i7 10700KF 3.8 MHz
    Motherboard
    ASUS ROG Strix Z490-E Gaming
    Memory
    G.Skill Trident RGB Series 64GB DDR4-3600MHz
    Graphics Card(s)
    ASUS ROG Strix GeForce RTX 3060 Ti OC Edition
    Sound Card
    Creative Sound BlasterX AE-5 Plus
    Monitor(s) Displays
    ASUS VG28UQL1A 28" 144 Mhz 4K Monitor
    Screen Resolution
    3840 X 2160p HDR
    Hard Drives
    Samsung 970 EVO Plus NVMe 500GB M.2 Drive, (2) Samsung 870 EVO 1TB SATA III Internal SSD, (2) Samsung 860 EVO 1TB SATA III Internal SSD & Seagate Barracuda 2TB
    PSU
    ASUS ROG Thor 850 80+ Platinum 850W Fully Modular RGB Power Supply
    Case
    Lian Li Lancool II Mesh Performance
    Cooling
    Noctua NH-U12A CPU Cooler, (5) Noctua NF-A12x15 chromax.black.swap 120mm, (3) Lepa BOL.Quiet PWM LED 120mm
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Ergo Trackball
    Internet Speed
    325Mbps/ 20Mbps
    Browser
    Mozilla Firefox 64-bit, Microsoft Edge
    Antivirus
    Kaspersky Plus 2023
    Other Info
    Pioneer Blu-Ray/DVD Burner 209DBK, Logitech Z906 5.1 Speakers and Epson XP7100 All-in-One Printer
This guide will walk you through opening, analyzing and making sense of Windows crash dump files.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Here's the LINK for that program I *Thought I LINKED. Should help out rather then those DUMP Files
 

My Computers

System One System Two

  • OS
    WiN11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom 775 System
    CPU
    Xeon E5450 3.0GHZ (OC 3.7GHZ)
    Motherboard
    ASUS PQ5-EM
    Memory
    8GB (2GBX4)
    Graphics Card(s)
    AMD R5 430 2GB
    Sound Card
    Onboard
    Monitor(s) Displays
    ASUS 24"
    Screen Resolution
    1080p
    Hard Drives
    1TB|750GB USB, 3 SSDs 2 240GB 1 128GB, 750GB HDD
    PSU
    650WATT Rosewill
    Case
    Rosewill with side Window
    Cooling
    5 Fans and a big HSK for cpu
    Keyboard
    Rosewill RGB
    Mouse
    Rosewill RGB
    Internet Speed
    AT&T 150MB DL\UP
    Browser
    FireFox
    Antivirus
    Defender
    Other Info
    I'm lucky to even be here after 6yrs from my car accident
  • Operating System
    WiN10 LTSC
    Computer type
    Laptop
    Manufacturer/Model
    Hp 8460p
    CPU
    i7 2670QM 2.20GHZ
    Motherboard
    Hp 161C
    Memory
    8GB (2X4GB) DUAL Channel
    Graphics card(s)
    Intel HD Graphics 3000
    Sound Card
    Intel high Def (basically onboard)
    Screen Resolution
    1366x768
    Hard Drives
    OS 128GB l Storage (caddy) 320GB
    PSU
    AC (IDK the watts)
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    A USB 3.0 in the Express Card Slot
I'm going to try a fresh install... As I did a restore and it messed all my installs up.

Can a system restore cause a drive to disappear as my D drive is not showing?
 

My Computer

I'm going to try a fresh install... As I did a restore and it messed all my installs up.

Can a system restore cause a drive to disappear as my D drive is not showing?
No, it should not have a look at Disk Management.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
  • Like
Reactions: WAI
I'm going to try a fresh install... As I did a restore and it messed all my installs up.
If going to go that route use this tutorial. Not saying going to fix your problem or not considering could be hardware issues and if put back all drivers and software had before could be that too. So clean install or fresh as you say may not always solve it.

Clean Install Windows 11 Tutorial
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    jds63 /self built
    CPU
    Intel Core i7 10700KF 3.8 MHz
    Motherboard
    ASUS ROG Strix Z490-E Gaming
    Memory
    G.Skill Trident RGB Series 64GB DDR4-3600MHz
    Graphics Card(s)
    ASUS ROG Strix GeForce RTX 3060 Ti OC Edition
    Sound Card
    Creative Sound BlasterX AE-5 Plus
    Monitor(s) Displays
    ASUS VG28UQL1A 28" 144 Mhz 4K Monitor
    Screen Resolution
    3840 X 2160p HDR
    Hard Drives
    Samsung 970 EVO Plus NVMe 500GB M.2 Drive, (2) Samsung 870 EVO 1TB SATA III Internal SSD, (2) Samsung 860 EVO 1TB SATA III Internal SSD & Seagate Barracuda 2TB
    PSU
    ASUS ROG Thor 850 80+ Platinum 850W Fully Modular RGB Power Supply
    Case
    Lian Li Lancool II Mesh Performance
    Cooling
    Noctua NH-U12A CPU Cooler, (5) Noctua NF-A12x15 chromax.black.swap 120mm, (3) Lepa BOL.Quiet PWM LED 120mm
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Ergo Trackball
    Internet Speed
    325Mbps/ 20Mbps
    Browser
    Mozilla Firefox 64-bit, Microsoft Edge
    Antivirus
    Kaspersky Plus 2023
    Other Info
    Pioneer Blu-Ray/DVD Burner 209DBK, Logitech Z906 5.1 Speakers and Epson XP7100 All-in-One Printer
It's done it again, mouse frozen and nothing works had to reboot... I noticed it was when my game was minimized and I was working on Microsoft Edge browsing the internet...
 

My Computer

Deleted member 952, It's always important to acknowledge and thank those who have helped you in online communities. One way to do this is by using the like button located at the bottom of each post. By clicking on the like button, you can show your appreciation and support for the helpful content that others have shared with you. This small gesture can go a long way in encouraging people to continue contributing and sharing their knowledge with you and others in the community.

So, please remember to use the like button to show your gratitude and support to those who have helped you along the way. It's important to note that a "like" gives 1 point, "Helpful" gives 5 points, and for exceptional help, "Great support" gives 10 points.

Latest Support Threads

Back
Top Bottom