Critical Crashes from Event 4502 WinREAgent & Event 41, Kernel-Power

Oblaci17d · Aug 22, 2023

I've been getting them a few times daily, at random times.

From Event Viewer

Friendly View

PowerShell
+ System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 9

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated

[ SystemTime] 2023-08-22T15:45:40.6613897Z

EventRecordID 17866

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Moj-AMD

- Security

[ UserID] S-1-5-18

- EventData

BugcheckCode 159
BugcheckParameter1 0x3
BugcheckParameter2 0xffffac02d18772c0
BugcheckParameter3 0xffff828709a5f178
BugcheckParameter4 0xffffac02d77ee9a0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI false
CheckpointStatus 0
CsEntryScenarioInstanceIdV2 0
LongPowerButtonPressDetected false
LidReliability false
InputSuppressionState 0
PowerButtonSuppressionState 0
LidState 3

XML View

XML
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>9</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2023-08-22T15:45:40.6613897Z" />
<EventRecordID>17866</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Moj-AMD</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">159</Data>
<Data Name="BugcheckParameter1">0x3</Data>
<Data Name="BugcheckParameter2">0xffffac02d18772c0</Data>
<Data Name="BugcheckParameter3">0xffff828709a5f178</Data>
<Data Name="BugcheckParameter4">0xffffac02d77ee9a0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">3</Data>
</EventData>
</Event>

I've also uploaded a V2 Log Collector file on the link bellow:

MOJ-AMD-(2023-08-22_11-48-37).zip

Thoughts on what's causing it?

Thanks in advanced.

x BlueRobot · Aug 22, 2023

It looks like it possibly might be a NZXT keyboard or mouse?

Rich (BB code):

0: kd> !DevNode ffffdc8e3f72f9a0
DevNode 0xffffdc8e3f72f9a0 for PDO 0xffffdc8e3a61fc70
  Parent 0xffffdc8e3a788c40   Sibling 0xffffdc8e3fc15960   Child 0xffffdc8e3f7629a0   
  InstancePath is "USB\VID_1E71&PID_200F\384F34663538"
  ServiceName is "HidUsb"
  State = DeviceNodeStarted (0x30a)

Oblaci17d · Aug 22, 2023

x BlueRobot said:

It looks like it possibly might be a NZXT keyboard or mouse?

Rich (BB code):

0: kd> !DevNode ffffdc8e3f72f9a0
DevNode 0xffffdc8e3f72f9a0 for PDO 0xffffdc8e3a61fc70
  Parent 0xffffdc8e3a788c40   Sibling 0xffffdc8e3fc15960   Child 0xffffdc8e3f7629a0  
  InstancePath is "USB\VID_1E71&PID_200F\384F34663538"
  ServiceName is "HidUsb"
  State = DeviceNodeStarted (0x30a)

I have a Keychron keyboard and Logitech MX Master 3 mouse.

x BlueRobot · Aug 22, 2023

It will one of those devices which is causing the problem, I would suggest using a different keyboard or mouse if possible, even if you have to borrow one for troubleshooting purposes.

Oblaci17d · Aug 22, 2023

x BlueRobot said:
It will one of those devices which is causing the problem, I would suggest using a different keyboard or mouse if possible, even if you have to borrow one for troubleshooting purposes.

I will, thanks.

zbook · Aug 22, 2023

Please perform the following steps:

1) Run: Tuneup plus > post a share link into this thread using one drive, drop box, or google drive

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

2) Run: HD Tune (free or trial version) (all drives)

HD Tune website

HD Tune

www.hdtune.com

Post images or share links displaying results on these tabs:
a) Health
b) Benchmark
c) Full error scan

3) Run Sea Tools for Windows Long Generic test (all drives)

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/100869623_B.pdf

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exe

4) Open administrative command prompt and copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that the switches are run on the Windows drive overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as necessary.

5) When installing drivers please use motherboard and component manufacturer websites instead of Driver Booster

6) Upgrade the BIOS:

7D77v191(Beta version) > 7D77v19

PRO B650M-A WIFI

PRO series motherboards tuned for better performance by DDR5 memory with Memory Boost, Lightning Gen4 PCIe, Extended Heatsink, M.2 Shield Frozr, Wi-Fi 6E, 2.5G LAN, USB 3.2 Gen 2

www.msi.com

7) These steps / tests can run overnight while sleeping:
a) HD Tune Full error scan
b) Sea Tools or Windows Long Generic test
c) chkdsk /b /v

8) Indicate any installed hardware / software related to:

NZXT Custom & Prebuilt Gaming PCs, Parts, Peripherals | NZXT

Build the Extraordinary with NZXT. Premium gaming PCs, custom gaming PCs, software, and other PC-related products all for the DIY and PC gaming community.

nzxt.com

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 337.5 GB
Total Space: 543.5 GB
File System: NTFS
      Model: WD_BLACK SN850X 1000GB

      Drive: D:
 Free Space: 200.3 GB
Total Space: 953.9 GB
File System: NTFS
      Model: KINGSTON SNV2S1000G

      Drive: E:
 Free Space: 2782.5 GB
Total Space: 3815.4 GB
File System: NTFS
      Model: WDC WD40EZRZ-75GXCB0

      Drive: F:
 Free Space: 377.6 GB
Total Space: 409.6 GB
File System: NTFS
      Model: WD_BLACK SN850X 1000GB

Oblaci17d · Aug 23, 2023

1) Tuneup Plus Log:

Tuneup.log

LOG File

1drv.ms

2)HD Tune:
Error Scans:

https://1drv.ms/i/s!AtvM0g9z9N6xgR2nls7SajXJG9ss?e=gHIuq0

https://1drv.ms/i/s!AtvM0g9z9N6xgR8ExChEG7AGtsC3?e=LEEh0f

https://1drv.ms/i/s!AtvM0g9z9N6xgR7TFTz4MTLeoMOm?e=bsT2G4

3)SeaDisk
All tests passed

4) Performed the checks, and they hard disks were fine

5) I believe only my 2nd OS was using 3rd party driver packages, the main OS was used by original manufacturer drivers.

6) Updated the BIOS to I updated to 7D77v19

8) Other than the case, there is no NZXT products.

Thanks ahead of time.

zbook · Aug 23, 2023

Scannow:

Code:

There is a system repair pending which requires reboot to complete.  Restart
Windows and run sfc again.

1) Please reboot then run Tuneup plus > post a new link

2) Run: Chkdsk from event viewer > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/317041d1612147952-batch-files-use-bsod-debugging-chkdskfromevent.bat

3) Run: HD Sentinel (free or trial version) (all drives)

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.

www.hdsentinel.com

(Results are instantaneous)
Post images or share links displaying results on these tabs:
a) Overview
b) Temperature
c) SMART

Oblaci17d · Aug 23, 2023

1) Tuneup Plus

Tuneup_2.txt

Text Document

1drv.ms

2) Chkdsk from event viewer

chkdskFromEvent.log

LOG File

1drv.ms

3) HD Sentinel

https://1drv.ms/i/s!AtvM0g9z9N6xgSIGaflVp87No8xO?e=J1GBRx

https://1drv.ms/i/s!AtvM0g9z9N6xgSU9nBOT27LbbRV2?e=Z8KIgn

https://1drv.ms/i/s!AtvM0g9z9N6xgSTDfqg0T_is1I3T?e=Rqd7Rg

Thanks.

zbook · Aug 23, 2023

Please run chkdsk /b /v E: and chkdsk /b /v F:

Drive: E:
Free Space: 2782.5 GB
Total Space: 3815.4 GB
File System: NTFS
Model: WDC WD40EZRZ-75GXCB0

Drive: F:
Free Space: 377.6 GB
Total Space: 409.6 GB
File System: NTFS
Model: WD_BLACK SN850X 1000GB

Then post a new:
https://www.tenforums.com/attachmen...-files-use-bsod-debugging-chkdskfromevent.bat

2) Clean vents > reduce heat

3) Post 3 HD Sentinel images / share links for each drive

4) For any BSOD or unexpected shutdown and restart post a new V2 share link into the newest post

5) List any hardware attached to ports (human interactive devices)