Random BSOD

Harleygjc · Mar 25, 2024

Hi all I was just in steam vr for a while today, quit out and shut down steam as normal,then my system froze! and gave me a charming BSod saying, ( I think) internal video error,I've runand attached a link to the zip file for log collector which I hope is working,I also found this listed in event viewer,I just would like to know if there is anything I should be worried about,system is two years old this coming dec,till now not had any real issues,win 11 is upto date and running OS Build 22631.3296 I do hav ea minidump but win won't let me access it,if I've got anything wrong or you need any more info let me know,thanks in advance

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 25/03/2024 16:09:05
Event ID: 1001
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: GMainpc
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000119 (0x000000000000a000, 0xffffd48bd4029000, 0x0000000000000013, 0x0000000000000014). A dump was saved in: C:\windows\Minidump\032524-13953-01.dmp. Report Id: f1b4b59a-6d67-40e8-b5cb-ca756d89cb50.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{abce23e7-de45-4366-8631-84fa6c525952}" />
<EventID>1001</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-03-25T16:09:05.2933774Z" />
<EventRecordID>67046</EventRecordID>
<Correlation />
<Execution ProcessID="1340" ThreadID="1344" />
<Channel>System</Channel>
<Computer>GMainpc</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="param1">0x00000119 (0x000000000000a000, 0xffffd48bd4029000, 0x0000000000000013, 0x0000000000000014)</Data>
<Data Name="param2">C:\windows\Minidump\032524-13953-01.dmp</Data>
<Data Name="param3">f1b4b59a-6d67-40e8-b5cb-ca756d89cb50</Data>
</EventData>
</Event>

GMAINPC-(2024-03-25_16-38-05).zip

Shared with Dropbox

www.dropbox.com

zbook · Mar 25, 2024

There were video and drive problems.

The BIOS was old.

Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Uninstall and reinstall Nvidia GPU drivers nvlddmkm.sys using DDU > reinstall from Nvidia

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

Display Driver Uninstaller (DDU) download latest version 18.0.7.6

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

Download the latest official NVIDIA drivers

www.nvidia.com

3) Run HD Tune (free or trial) (all drives) > post share links

HD Tune website

HD Tune

www.hdtune.com

a) Health
b) Benchmark
c) Full error scan

4) Run Sea Tools for Windows Long Generic test (all drives) > post share links

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/100869623_B.pdf

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exe

5) The BIOS Version/Date American Megatrends International, LLC. F4a PI, 10/05/2022

Upgrade the BIOS to the most up to date non-beta BIOS

Code:

F22:  Address blank display while system powers up with RTX3060 series graphics cards

F20:  Please make sure Intel VMD driver is updated to v19.5 or above before installing 13th Gen Processors.
Windows crashes with 13th Gen Processors when Intel VMD (RAID) has been configured on 12th Gen without v19.5 updated.

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 828.0 GB
Total Space: 953.0 GB
File System: NTFS
      Model: 1TB PCS PCIe M.2 SSD PRO

      Drive: D:
 Free Space: 571.9 GB
Total Space: 953.9 GB
File System: NTFS
      Model: ST1000DM010-2EP102

      Drive: E:
 Free Space: 5379.6 GB
Total Space: 7630.9 GB
File System: NTFS
      Model: ST8000DM004-2U9188

      Drive: F:
 Free Space: 297.0 GB
Total Space: 476.9 GB
File System: NTFS
      Model: Samsung SSD 980 1TB

Harleygjc · Mar 25, 2024

here is the log for the tuneup files,will sort rest out tomorrow! I'm not sure about the bios as I don;t feel confident enough to meddle with it

Tuneup_log 2024-03-25 at 19-25-16.zip

Shared with Dropbox

www.dropbox.com

zbook · Mar 25, 2024

First scannow:

Code:

Windows Resource Protection found corrupt files but was unable to fix some of t

Second scannow:

Code:

Windows Resource Protection found corrupt files and successfully repaired them.

There are members of EF that use Gigabyte motherboards and can guide you through the upgrade.

Please open another thread.

Gigabyte B660 DS3H DDR4

General Support

General Help and support for Windows 11

www.elevenforum.com

or

Devices and Drivers

Windows 11 compatible hardware and driver support.

www.elevenforum.com

Harleygjc · Mar 26, 2024

@zbook please find attached photos of the hd tune results, for some reason the health would not show up for the win drive,two of the drives, one ssd and one hd are not in use, all I have one the other ssd is one steam game,so I've just done tests for windows drive and my main drive,I've given up on the error scan for the main drive as it was just crawling,I'll do the seagate tests later today as off out for a while,let me know if you need anything else,nvida has also been update to latest version,thanks for your help so far!

Just wondering btw, when the test showed about corrupted files and then being repaired does that mean there was big issues? and I'm not sure how they could be as I'm really carefull on dl etc.

Harleygjc · Mar 26, 2024

Just a quick update, been running seagate,win drive seems to fail the long generic test but passed on the short quick test,so far in the few hrs I've been on everything seems to be running fine.

Harleygjc · Mar 26, 2024

Another quick update, tried the seagate again,and this time it worked perfectly! just done the one drive atm

zbook · Mar 26, 2024

Please backup important data.

It's best to replace the drive.

For some replacement options:

Crucial System Scanner

Welcome to the new Crucial System Scanner. Find your perfect memory & storage upgrades.

www.crucial.com

Once data is backed up the drive can be used until the terminal event.

Before the terminal event the computer may have:

hangs
freezes
unexpected shutdowns and restarts with and without BSOD
failure to boot
data loss
etc.

For addition drive testing / confirmation run Gsmartcontrol

GSmartControl

Download GSmartControl for free. Hard disk drive and SSD health inspection tool. GSmartControl is a graphical user interface for smartctl. It allows you to inspect the hard disk and solid-state drive SMART data to determine its health, as well as run various tests on it.

sourceforge.net

Device > perform tests > Test type >

Click Self-Tests tab > Test type > Extended Self-test > Execute (run overnight)

Copy and paste the results > post a share link

Click Attributes tab > for rows that are red or pink post share links of the full results window

Click Attributes tab > for any entries that are red or pink post share links of the full results window

Harleygjc · Mar 26, 2024

you think the ssd is failing already? after just 18 months! I've tried Gsmart and it's showing up as unknown model for both my ssd's so it won't let me perform any tests,tried a quick attributes test on my main HD and it's giving a pre failure result,and the drive is only just over a year old,can I trust this to be correct?

zbook · Mar 26, 2024

The drive is failing:

Event viewer bad blocks
HD Tune bad blocks
Several failed Sea Tools tests

Additional confirmation:

Check Hard Disk for Bad Sectors | Scan Disk on Windows

Macrorit Disk Scanner is a free and smart disk scanner helps you fast check bad sectors, scan disk, surface test and mark the location of bad sectors when disk failure happens to Windows

macrorit.com

Code:

Event[61]
  Log Name: System
  Source: disk
  Date: 2024-02-25T12:20:26.5310000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[62]
  Log Name: System
  Source: disk
  Date: 2024-02-25T12:20:26.5600000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[63]
  Log Name: System
  Source: disk
  Date: 2024-02-25T12:20:26.5900000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[64]
  Log Name: System
  Source: disk
  Date: 2024-02-25T12:20:26.6100000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[65]
  Log Name: System
  Source: disk
  Date: 2024-02-25T12:20:26.6300000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[66]
  Log Name: System
  Source: disk
  Date: 2024-02-25T12:20:26.6510000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[67]
  Log Name: System
  Source: disk
  Date: 2024-02-25T12:20:26.6710000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[68]
  Log Name: System
  Source: disk
  Date: 2024-02-25T12:20:26.6920000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[69]
  Log Name: System
  Source: disk
  Date: 2024-02-25T12:20:26.7120000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[70]
  Log Name: System
  Source: disk
  Date: 2024-02-25T12:20:26.7320000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[71]
  Log Name: System
  Source: disk
  Date: 2024-02-25T12:20:26.7530000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[72]
  Log Name: System
  Source: disk
  Date: 2024-02-25T12:20:26.7730000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[73]
  Log Name: System
  Source: disk
  Date: 2024-02-25T12:20:26.7940000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[74]
  Log Name: System
  Source: disk
  Date: 2024-02-25T12:20:26.8130000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[75]
  Log Name: System
  Source: disk
  Date: 2024-02-25T12:20:26.8340000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[76]
  Log Name: System
  Source: disk
  Date: 2024-02-25T12:20:26.8540000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Code:

Event[3558]
  Log Name: System
  Source: disk
  Date: 2024-03-25T16:15:47.6620000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[3559]
  Log Name: System
  Source: disk
  Date: 2024-03-25T16:15:47.6810000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[3560]
  Log Name: System
  Source: disk
  Date: 2024-03-25T16:15:47.7010000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[3561]
  Log Name: System
  Source: disk
  Date: 2024-03-25T16:15:47.7300000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[3562]
  Log Name: System
  Source: disk
  Date: 2024-03-25T16:15:47.7490000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.

Event[3563]
  Log Name: System
  Source: disk
  Date: 2024-03-25T16:15:47.7720000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GMainpc
  Description:
The device, \Device\Harddisk3\DR3, has a bad block.