Crashed while basic video editing


lord dems

New member
Local time
7:57 PM
Posts
3
OS
Windows 11
So I recently got a HP Envy x360 2-in-1 laptop 15-fe0053dx with a 13th gen Intel i7 processor and an Intel iris graphics card 16 GB ram. I was trying to combine 3 MP4 files together no longer than a total of 2 hours with clipchamp and export the result as an MP4 file. I got to about 20% complete with the export and my laptop crashed. Any ideas about what it could've caused it? (I am currently running windows memory diagnostics.)

Any tips, suggestions, or help would be greatly appreciated.
 
Windows Build/Version
Window 11

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP envy x360 2-in-1 laptop15-fe0053dx
Welcome to the forum. No one can tell you what caused the crash until you provide the files necessary for crash analysis. At the top of the section page are these instructions. BSOD - Posting Instructions
You gather the necessary files, zip them, upload to any cloud provider (ie onedrive, google drive, dropbox, etcc) share the file and provide a link to it in this thread.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
Was it a brand new purchase that is under warranty?
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
It's not normal for it to crash, (error or just freeze) even when very hot! It should just slow down, or shut off, if past a critical CPU thermal point.

Normally, it first will start throttling, if you don't have enough cool air coming in at the bottom.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro x64 24H2Ryzen 9 5900X64 GB G.Skill RipJaws V F4-3200C16D-64GVKASRock Steel Legend Arc B580 12 GB
    OS
    Windows 11 Pro x64 24H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 5900X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS 3.90)
    Memory
    64 GB G.Skill RipJaws V F4-3200C16D-64GVK
    Graphics Card(s)
    ASRock Steel Legend Arc B580 12 GB
    Monitor(s) Displays
    Alienware AW3423DWF OLED ultrawide
    Hard Drives
    Samsung 990 Pro 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • At a glance

    Windows 11 Home x64 25H2Ryzen 7 5800X3D32 GB (2x16 GB G.Skill TridentZ Neo)Sapphire Nitro+ Radeon RX 6750 XT
    Operating System
    Windows 11 Home x64 25H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus ROG Strix B550-F Gaming (UEFI-BIOS version 3636)
    Memory
    32 GB (2x16 GB G.Skill TridentZ Neo)
    Graphics card(s)
    Sapphire Nitro+ Radeon RX 6750 XT
    Hard Drives
    Samsung 970 Pro 512 GB NVMe SSD
    PSU
    Corsair RM850x
    Case
    Fractal Focus G
Without the V2 log data we're just going to be guessing.
 

My Computer My Computer

At a glance

Windows
OS
Windows

Latest Support Threads

Back
Top Bottom