Daily BSOD for the last several days


Please perform defender and Windows updates.




Create a new restore point.







Restart WDV with these groups of customized tests:



Group a
Code:
    [ ] 0x00000001 Special pool.
    [ ] 0x00000002 Force IRQL checking.
    [ ] 0x00000010 I/O verification.
    [ ] 0x00000020 Deadlock detection.
    [ ] 0x00000080 DMA checking.
    [ ] 0x00000800 Miscellaneous checks.
    [ ] 0x00020000 DDI compliance checking.
    [ ] 0x00080000 DDI compliance checking (additional).



Group b
Code:
    [ ] 0x00000010 I/O verification.
    [ ] 0x00000200 Force pending I/O requests.
    [ ] 0x00000400 IRP logging.
    [ ] 0x00002000 Invariant MDL checking for stack.
    [ ] 0x00004000 Invariant MDL checking for driver.
    [ ] 0x00000008 Pool tracking.
    [ ] 0x00000100 Security checks.



Group c
Code:
    [ ] 0x00008000 Power framework delay fuzzing.
    [ ] 0x00010000 Port/miniport interface checking.
    [ ] 0x00040000 Systematic low resources simulation.
    [ ] 0x00200000 NDIS/WIFI verification.
    [ ] 0x00800000 Kernel synchronization delay fuzzing.
    [ ] 0x01000000 VM switch verification.
    [ ] 0x02000000 Code integrity checks.




For each group if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.



For any BSOD post a new V2 share link into the newest post.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Yesterday uninstalled: Bitdefender, Malwarebytes, and all Razer programs. Woke up to BSOD this AM. I've noticed that most of teh BSOD screens happen when I have been absent from the PC for a while, and many times I wake up to it, so wondering if there is an issue with PC waking up after not being used for awhile?
 

My Computer My Computer

At a glance

Windows 11 Professional (x64) Version 25H2 (b...3.00 gigahertz Intel Core i7-9700F32gbNVIDIA GeForce RTX 2060 SUPER
OS
Windows 11 Professional (x64) Version 25H2 (build
Computer type
PC/Desktop
Manufacturer/Model
custom - ASUS motherboard
CPU
3.00 gigahertz Intel Core i7-9700F
Motherboard
ASUSTeKCOMPUTERINC.TUFZ390-PLUSGAMING(WI-FI)
Memory
32gb
Graphics Card(s)
NVIDIA GeForce RTX 2060 SUPER
Sound Card
on motherboard
Monitor(s) Displays
Samsung C32R50x
Screen Resolution
1920 x 1080
Hard Drives
CT1000MX500SSD1 1.00 TB SSD 2016E29B78BA 1 Healthy
Samsung SSD 980 PRO with Heatsink 1TB 1.00 TB NVMe S6WSNS0TB06391D _0006 2
ST1000DM010-2EP102 1.00 TB HDD ZN1FAZPY 0 Healthy
Browser
Vivaldi
Antivirus
Bitdefender

My Computer My Computer

At a glance

Windows 11 Professional (x64) Version 25H2 (b...3.00 gigahertz Intel Core i7-9700F32gbNVIDIA GeForce RTX 2060 SUPER
OS
Windows 11 Professional (x64) Version 25H2 (build
Computer type
PC/Desktop
Manufacturer/Model
custom - ASUS motherboard
CPU
3.00 gigahertz Intel Core i7-9700F
Motherboard
ASUSTeKCOMPUTERINC.TUFZ390-PLUSGAMING(WI-FI)
Memory
32gb
Graphics Card(s)
NVIDIA GeForce RTX 2060 SUPER
Sound Card
on motherboard
Monitor(s) Displays
Samsung C32R50x
Screen Resolution
1920 x 1080
Hard Drives
CT1000MX500SSD1 1.00 TB SSD 2016E29B78BA 1 Healthy
Samsung SSD 980 PRO with Heatsink 1TB 1.00 TB NVMe S6WSNS0TB06391D _0006 2
ST1000DM010-2EP102 1.00 TB HDD ZN1FAZPY 0 Healthy
Browser
Vivaldi
Antivirus
Bitdefender
For verifier /querysettings please save to notepad (make sure that the command with results (customized tests and drivers) are visible



Rerun groups a and b.



Group c
Code:
    [ ] 0x00008000 Power framework delay fuzzing.
    [ ] 0x00010000 Port/miniport interface checking.
    [ ] 0x00040000 Systematic low resources simulation.
    [ ] 0x00200000 NDIS/WIFI verification.



Group d
Code:
    [ ] 0x00800000 Kernel synchronization delay fuzzing.
    [ ] 0x01000000 VM switch verification.



Group e
Code:
    [ ] 0x02000000 Code integrity checks.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation

My Computer My Computer

At a glance

Windows 11 Professional (x64) Version 25H2 (b...3.00 gigahertz Intel Core i7-9700F32gbNVIDIA GeForce RTX 2060 SUPER
OS
Windows 11 Professional (x64) Version 25H2 (build
Computer type
PC/Desktop
Manufacturer/Model
custom - ASUS motherboard
CPU
3.00 gigahertz Intel Core i7-9700F
Motherboard
ASUSTeKCOMPUTERINC.TUFZ390-PLUSGAMING(WI-FI)
Memory
32gb
Graphics Card(s)
NVIDIA GeForce RTX 2060 SUPER
Sound Card
on motherboard
Monitor(s) Displays
Samsung C32R50x
Screen Resolution
1920 x 1080
Hard Drives
CT1000MX500SSD1 1.00 TB SSD 2016E29B78BA 1 Healthy
Samsung SSD 980 PRO with Heatsink 1TB 1.00 TB NVMe S6WSNS0TB06391D _0006 2
ST1000DM010-2EP102 1.00 TB HDD ZN1FAZPY 0 Healthy
Browser
Vivaldi
Antivirus
Bitdefender

My Computer My Computer

At a glance

Windows 11 Professional (x64) Version 25H2 (b...3.00 gigahertz Intel Core i7-9700F32gbNVIDIA GeForce RTX 2060 SUPER
OS
Windows 11 Professional (x64) Version 25H2 (build
Computer type
PC/Desktop
Manufacturer/Model
custom - ASUS motherboard
CPU
3.00 gigahertz Intel Core i7-9700F
Motherboard
ASUSTeKCOMPUTERINC.TUFZ390-PLUSGAMING(WI-FI)
Memory
32gb
Graphics Card(s)
NVIDIA GeForce RTX 2060 SUPER
Sound Card
on motherboard
Monitor(s) Displays
Samsung C32R50x
Screen Resolution
1920 x 1080
Hard Drives
CT1000MX500SSD1 1.00 TB SSD 2016E29B78BA 1 Healthy
Samsung SSD 980 PRO with Heatsink 1TB 1.00 TB NVMe S6WSNS0TB06391D _0006 2
ST1000DM010-2EP102 1.00 TB HDD ZN1FAZPY 0 Healthy
Browser
Vivaldi
Antivirus
Bitdefender
1) Select one of the temperature monitoring software applications: Speed fan, Speecy, HW monitor:

SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer

Speccy - Free Download - Piriform: Speccy - System Information - Free

HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID



These can be performed in any order:



2) Run Prime95 - Stress Test Your CPU

Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials

a) Record the maximum temperature and post the maximum temperature into the thread

b) Record test duration and post the uninterrupted test duration into the thread

c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)





3) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials

Please make note of the importance of temperature monitoring and aborting the test in the GPU link.

FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:

Aim for testing 1 hour.

Post images or share links.

Record the continuous test duration and maximum temperature.





4) Run Memtest86+ for 8 or more passes > take pictures > post images or share links

Memtest86+ | The Open-Source Memory Testing Tool

Just 1 error is a test fail and testing can be aborted.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to detect malfunctioning RAM.

The RAM can be tested all at one time or one at a time in the same DIMM.

Memtest86+ | The Open-Source Memory Testing Tool

MemTest86+ - Test RAM
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
1) Select one of the temperature monitoring software applications: Speed fan, Speecy, HW monitor:
Hi zbook! I already have some of these programs. With HWMonitor, am I supposed to leave it running all the time to monitor? Oh, now I see that I use it to monitor the 95 program. So, when watching the temp, what temp would be considered "dangerous" so that I have to shut 95 down?
 

My Computer My Computer

At a glance

Windows 11 Professional (x64) Version 25H2 (b...3.00 gigahertz Intel Core i7-9700F32gbNVIDIA GeForce RTX 2060 SUPER
OS
Windows 11 Professional (x64) Version 25H2 (build
Computer type
PC/Desktop
Manufacturer/Model
custom - ASUS motherboard
CPU
3.00 gigahertz Intel Core i7-9700F
Motherboard
ASUSTeKCOMPUTERINC.TUFZ390-PLUSGAMING(WI-FI)
Memory
32gb
Graphics Card(s)
NVIDIA GeForce RTX 2060 SUPER
Sound Card
on motherboard
Monitor(s) Displays
Samsung C32R50x
Screen Resolution
1920 x 1080
Hard Drives
CT1000MX500SSD1 1.00 TB SSD 2016E29B78BA 1 Healthy
Samsung SSD 980 PRO with Heatsink 1TB 1.00 TB NVMe S6WSNS0TB06391D _0006 2
ST1000DM010-2EP102 1.00 TB HDD ZN1FAZPY 0 Healthy
Browser
Vivaldi
Antivirus
Bitdefender

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
The CPU should throttle.
Watch closer when > 90
Maximum operating temperature 100°C

Hello zbook - I've been out on the road for several hours, and just got back to see what looks like my cores heated up to 100 C while the PC was idle. Yikes! Could this be the whole prob???
 

My Computer My Computer

At a glance

Windows 11 Professional (x64) Version 25H2 (b...3.00 gigahertz Intel Core i7-9700F32gbNVIDIA GeForce RTX 2060 SUPER
OS
Windows 11 Professional (x64) Version 25H2 (build
Computer type
PC/Desktop
Manufacturer/Model
custom - ASUS motherboard
CPU
3.00 gigahertz Intel Core i7-9700F
Motherboard
ASUSTeKCOMPUTERINC.TUFZ390-PLUSGAMING(WI-FI)
Memory
32gb
Graphics Card(s)
NVIDIA GeForce RTX 2060 SUPER
Sound Card
on motherboard
Monitor(s) Displays
Samsung C32R50x
Screen Resolution
1920 x 1080
Hard Drives
CT1000MX500SSD1 1.00 TB SSD 2016E29B78BA 1 Healthy
Samsung SSD 980 PRO with Heatsink 1TB 1.00 TB NVMe S6WSNS0TB06391D _0006 2
ST1000DM010-2EP102 1.00 TB HDD ZN1FAZPY 0 Healthy
Browser
Vivaldi
Antivirus
Bitdefender
Please optimize the cooling.

Reapply thermal paste as needed.

If problems continue then swap test the CPU.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Heatsink mount for Intel chip has two broken "feet", so ordered a new one to be here Sunday, and hoping that this fix might solve things!
 

My Computer My Computer

At a glance

Windows 11 Professional (x64) Version 25H2 (b...3.00 gigahertz Intel Core i7-9700F32gbNVIDIA GeForce RTX 2060 SUPER
OS
Windows 11 Professional (x64) Version 25H2 (build
Computer type
PC/Desktop
Manufacturer/Model
custom - ASUS motherboard
CPU
3.00 gigahertz Intel Core i7-9700F
Motherboard
ASUSTeKCOMPUTERINC.TUFZ390-PLUSGAMING(WI-FI)
Memory
32gb
Graphics Card(s)
NVIDIA GeForce RTX 2060 SUPER
Sound Card
on motherboard
Monitor(s) Displays
Samsung C32R50x
Screen Resolution
1920 x 1080
Hard Drives
CT1000MX500SSD1 1.00 TB SSD 2016E29B78BA 1 Healthy
Samsung SSD 980 PRO with Heatsink 1TB 1.00 TB NVMe S6WSNS0TB06391D _0006 2
ST1000DM010-2EP102 1.00 TB HDD ZN1FAZPY 0 Healthy
Browser
Vivaldi
Antivirus
Bitdefender
UPDATE: Installed my new CPU fan, and also discovered there is a computer repair living a block away from me here, so he came over and cleaned all sorts of stuff out of my PC, and I haven't had a crash since, and CPU temps are staying in the normal range :)!

And, a HUGE THANK YOU to zbook, for working so hard to advise me of what steps to take, and exactly how to take them.
 

My Computer My Computer

At a glance

Windows 11 Professional (x64) Version 25H2 (b...3.00 gigahertz Intel Core i7-9700F32gbNVIDIA GeForce RTX 2060 SUPER
OS
Windows 11 Professional (x64) Version 25H2 (build
Computer type
PC/Desktop
Manufacturer/Model
custom - ASUS motherboard
CPU
3.00 gigahertz Intel Core i7-9700F
Motherboard
ASUSTeKCOMPUTERINC.TUFZ390-PLUSGAMING(WI-FI)
Memory
32gb
Graphics Card(s)
NVIDIA GeForce RTX 2060 SUPER
Sound Card
on motherboard
Monitor(s) Displays
Samsung C32R50x
Screen Resolution
1920 x 1080
Hard Drives
CT1000MX500SSD1 1.00 TB SSD 2016E29B78BA 1 Healthy
Samsung SSD 980 PRO with Heatsink 1TB 1.00 TB NVMe S6WSNS0TB06391D _0006 2
ST1000DM010-2EP102 1.00 TB HDD ZN1FAZPY 0 Healthy
Browser
Vivaldi
Antivirus
Bitdefender

My Computers My Computers

  • At a glance

    Win 11 Home ♦♦♦26200.8655 ♦♦♦♦♦♦♦25H2AMD Ryzen 7 3700XG.Skill (F4-3200C14D-16GTZKW)EVGA RTX 2070 (08G-P4-2171-KR)
    OS
    Win 11 Home ♦♦♦26200.8655 ♦♦♦♦♦♦♦25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5302)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Total Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • At a glance

    Windows XP Pro 32bit w/SP3AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Keyboard
    Logitech Classic Keybooard 200
    Mouse
    Logitech Optical M-BT96a
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
Please post a new V2 share link into the newest post.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation

My Computer My Computer

At a glance

Windows 11 Professional (x64) Version 25H2 (b...3.00 gigahertz Intel Core i7-9700F32gbNVIDIA GeForce RTX 2060 SUPER
OS
Windows 11 Professional (x64) Version 25H2 (build
Computer type
PC/Desktop
Manufacturer/Model
custom - ASUS motherboard
CPU
3.00 gigahertz Intel Core i7-9700F
Motherboard
ASUSTeKCOMPUTERINC.TUFZ390-PLUSGAMING(WI-FI)
Memory
32gb
Graphics Card(s)
NVIDIA GeForce RTX 2060 SUPER
Sound Card
on motherboard
Monitor(s) Displays
Samsung C32R50x
Screen Resolution
1920 x 1080
Hard Drives
CT1000MX500SSD1 1.00 TB SSD 2016E29B78BA 1 Healthy
Samsung SSD 980 PRO with Heatsink 1TB 1.00 TB NVMe S6WSNS0TB06391D _0006 2
ST1000DM010-2EP102 1.00 TB HDD ZN1FAZPY 0 Healthy
Browser
Vivaldi
Antivirus
Bitdefender
The V2 logs were from 11/19.

The last reported BSOD and unexpected shutdown and restart was on 11/13.


Looks good.


You're welcome.


Glad to help.




Please ask the technician if only the fan and cleaning were performed.
Ask if it was predominantly inadequate cooling or another issue.
And ask if overclocks or c-states were modified.





These are optional:


a) The computer does not produce Windows Error reporting (WER).
WER are useful when looking at current or prior computer problems.
They report the BSODs and live kernel events.
To troubleshoot > open a new EF thread


b) SecureBoot : Not Enabled
The log files suggest updating secure boot.
There are multiple EF threads on this topic.







Code:
Event[22752]
  Log Name: System
  Source: Microsoft-Windows-TPM-WMI
  Date: 2025-11-17T00:06:38.0600000Z
  Event ID: 1801
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: GAMER
  Description:
Secure Boot CA/keys need to be updated. This device signature information is included here.
DeviceAttributes: BaseBoardManufacturer:ASUSTeK COMPUTER INC.;FirmwareManufacturer:American Megatrends Inc.;FirmwareVersion:3006;OEMModelNumber:System Product Name;OEMModelBaseBoard:TUF Z390-PLUS GAMING (WI-FI);OEMModelSystemFamily:To be filled by O.E.M.;OEMManufacturerName:System manufacturer;OEMModelSKU:ASUS_MB_CNL;OSArchitecture:amd64;
BucketId: 008592c2629e6c80e74f971f2a24e3254163cd4f1ec207e0211fe7889111160e
BucketConfidenceLevel:
UpdateType: 0
HResult: The operation completed successfully.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Please ask the technician if only the fan and cleaning were performed.
Ask if it was predominantly inadequate cooling or another issue.
And ask if overclocks or c-states were modified.
Hi zbook! The technician did all while I sat beside him, and he cleaned the CPU, added the paste, and installed the new fan. I had never overclocked, so there wasn't any change there, and he felt that the sporadic overheating was probably the culprit. He also cleaned a lot of stuff in his normal manner, telling me that doing his "clean up" routine would regularly solve many problems without him having to chase down any particular one. He changed one setting that had to do with letting the hard drive "sleep", and said that this had solved lots of folks probs because it is an ongoing MS snafu. The BSOD's seemed to hit mainly when I had been away from the PC for a while, and not while I was active.
I will work on the WER and Secure Boot settings :).
 

My Computer My Computer

At a glance

Windows 11 Professional (x64) Version 25H2 (b...3.00 gigahertz Intel Core i7-9700F32gbNVIDIA GeForce RTX 2060 SUPER
OS
Windows 11 Professional (x64) Version 25H2 (build
Computer type
PC/Desktop
Manufacturer/Model
custom - ASUS motherboard
CPU
3.00 gigahertz Intel Core i7-9700F
Motherboard
ASUSTeKCOMPUTERINC.TUFZ390-PLUSGAMING(WI-FI)
Memory
32gb
Graphics Card(s)
NVIDIA GeForce RTX 2060 SUPER
Sound Card
on motherboard
Monitor(s) Displays
Samsung C32R50x
Screen Resolution
1920 x 1080
Hard Drives
CT1000MX500SSD1 1.00 TB SSD 2016E29B78BA 1 Healthy
Samsung SSD 980 PRO with Heatsink 1TB 1.00 TB NVMe S6WSNS0TB06391D _0006 2
ST1000DM010-2EP102 1.00 TB HDD ZN1FAZPY 0 Healthy
Browser
Vivaldi
Antivirus
Bitdefender
Thx. for the follow up.


Please monitor for the next few weeks and as needed using:

 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Hi zbook - according to services.msc and msinfo32, both WER and Secure Boot are now on/enabled. For Secure Boot - OS type was set to "Other" so I switched it back to Windows EUFI, and WER just required two clicks to get it to AUTO(DelayedStart).
 

My Computer My Computer

At a glance

Windows 11 Professional (x64) Version 25H2 (b...3.00 gigahertz Intel Core i7-9700F32gbNVIDIA GeForce RTX 2060 SUPER
OS
Windows 11 Professional (x64) Version 25H2 (build
Computer type
PC/Desktop
Manufacturer/Model
custom - ASUS motherboard
CPU
3.00 gigahertz Intel Core i7-9700F
Motherboard
ASUSTeKCOMPUTERINC.TUFZ390-PLUSGAMING(WI-FI)
Memory
32gb
Graphics Card(s)
NVIDIA GeForce RTX 2060 SUPER
Sound Card
on motherboard
Monitor(s) Displays
Samsung C32R50x
Screen Resolution
1920 x 1080
Hard Drives
CT1000MX500SSD1 1.00 TB SSD 2016E29B78BA 1 Healthy
Samsung SSD 980 PRO with Heatsink 1TB 1.00 TB NVMe S6WSNS0TB06391D _0006 2
ST1000DM010-2EP102 1.00 TB HDD ZN1FAZPY 0 Healthy
Browser
Vivaldi
Antivirus
Bitdefender

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