Dell and possible problems


C

CompoSW

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Member
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OS
Windows 11
Hi all as you may be ware I have been looking for help regarding my Dell Inspiron 15 3515 freezing black screen and coming back on with out a care in the world is this a general problem with Dell or could it be a one off as I am looking to possibly get another Dell my specs are below for the one I own Removed ID on device and product
 

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My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell Inspiron15 3000

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
@CompoSW

Here are some punctuation marks for you. Cut and paste as required. .,'!:;
 
Last edited:

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 26H2 26300.9550AMD Ryzen 7 5825U with Radeon Graphics16GB
    OS
    Windows 11 Pro 26H2 26300.9550
    Computer type
    Laptop
    Manufacturer/Model
    Acemagic LX15PRO
    CPU
    AMD Ryzen 7 5825U with Radeon Graphics
    Motherboard
    BIOS CT_BI_AMI_LX15PRO_AB8139_A-004
    Memory
    16GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 2TB
    Internet Speed
    30 Mbps
    Browser
    Brave
    Antivirus
    Webroot SecureAnywhere Complete beta

  • At a glance

    Windows 11 Pro 23H2 22631.2506Atom N450 1.66GHz2GB
    Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
  • Acer Swift SF114-34 laptop
    OS Windows 11 Pro 26200.8894
    CPU Pentium Silver N6000
    RAM 4GB
    BIOS v1.17
    SSD Samsung 970 EVO Plus SSD 2TB (an upgrade)
please check these
#####
you can also check the reliability monitor to check for recent errors.
control panel > security and maintenance > maintenance > reliability monitor

#####
then check 'problem devices'
system tools > system information > components > problem devices

which should show any recent errors or events.

also please open a command prompt as Administrator and write this
sfc /scannow
Click to expand...
press enter and let it run until it completes.
best of luck Steve ..
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 HomeRyzen 7 5825u64GB DDR4 3200Ryzen 7 5825u
    OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    Realtek External 5w speaker bar.
    Monitor(s) Displays
    24" HP AiO
    Screen Resolution
    1920 x 1080 @60 Hz
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned C:/D: drives.
    2x 1TB USB HDD External Backup/Storage.
    all VeraCrypt encrypted.
    PSU
    90W external power brick
    Case
    24" All in One
    Cooling
    Default Air Cooling
    Keyboard
    Dell WiFi UK extended
    Mouse
    Dell WiFi 3 Button
    Internet Speed
    1GB full fibre
    Browser
    Vivaldi Browser/Email/Calendar
    Antivirus
    AVG Internet Security/Windows Defender
    Other Info
    Mainly Open Source Software

  • At a glance

    Ubuntu 22.04.5 LTSi5 7200u16GB DDR4Intel
    Operating System
    Ubuntu 22.04.5 LTS
    Computer type
    Laptop
    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
    Sound Card
    Intel
    Monitor(s) Displays
    13" Dell Laptop
    Hard Drives
    250GB Crucial 2.5" SSD
    Mouse
    Generic WiFi 3 button
    Internet Speed
    WiFi only
    Browser
    Firefox
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
Do you use the Dell support tools. One is Support Assist

SupportAssist for Home PCs | Dell Canada

The other is Dell Update.

I've found these have kept the few Dell's I support up to date. On my wife's Dell I was installing drivers from vendors sites which caused issues and was told by Dell support I should stick to their drivers.
 

My Computer My Computer

At a glance

Windows 11 Pro x64 Version V25H2i7-8700KG.Skill Trident Z 3200MHz F4-3200C16D-16GTZ (...Intel UHD Graphics 630
OS
Windows 11 Pro x64 Version V25H2
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
i7-8700K
Motherboard
Asus Maximus X Code - Z370
Memory
G.Skill Trident Z 3200MHz F4-3200C16D-16GTZ (2) 32GB
Graphics Card(s)
Intel UHD Graphics 630
Sound Card
Integrated ROG SupremeFX
Monitor(s) Displays
Asus VP279 27", Samsung BX2431 24"
Screen Resolution
1920 x 1080
Hard Drives
Samsung M.2 NVMe 960 EVO 500GB Boot,
Samsung 840 EVO 250GB (System Copy Drive),
Samsung 860 EVO 1TB (Primary Data Drive),
WD Black 500GB (Data Copy Drive)
ICY Dock 5.25 2.5/3.5 Bays MB971SP-B
PSU
Corsair RM 650i +Gold
Case
Phanteks Enthroo Primo
Cooling
Corsair Hydro H150i, 360mm Rad & Five Corsair 140mm Pro ML Case Fans
Keyboard
das Keyboard MX Brown Mechanical Switches Model DASKMKPROSIL-3G7-r1.0
Mouse
Logitech MX Master 3 Wireless & Bluetooth
Internet Speed
500Mb +
Browser
Chrome (Pri), Firefox (Sec)
Antivirus
Malwarebytes Premium, SuperAntiSpyware Pro (Licensed)
Other Info
Microsoft LifeCam HD,
APC Back-UPS Pro 1500,
Macrium (Licensed),
Microsoft 365,
Wise Disk Cleaner,
Crystal Disk Info,
Screenpresso (Licensed),
AnyDesk (Licensed),
Did you check if the HDMI video connection to an external monitor works when you get a black screena as I mentioned on the other thread? You might have a loose / faulty laptop gpu cable if so.
 

My Computer My Computer

At a glance

Windows 11 ProCore i7-13700K64 GB Kingston Fury Beast DDR5Gigabyte GeForce RTX 2060 Super Gaming OC 8G
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Self build
CPU
Core i7-13700K
Motherboard
Asus TUF Gaming Plus WiFi Z790
Memory
64 GB Kingston Fury Beast DDR5
Graphics Card(s)
Gigabyte GeForce RTX 2060 Super Gaming OC 8G
Sound Card
Realtek S1200A
Monitor(s) Displays
Viewsonic VP2770 & Dell (secondary)
Screen Resolution
2560 x 1440
Hard Drives
Kingston KC3000 2TB NVME SSD & SATA HDDs & SSD
PSU
EVGA SuperNova G2 850W
Case
Nanoxia Deep Silence 1
Cooling
Noctua NH-D14
Keyboard
Microsoft Digital Media Pro
Mouse
Logitech Wireless
Internet Speed
80 Mb / s
Browser
Chrome
Antivirus
Defender, Malwarebytes Free & AdwCleaner
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