Me to Friend: "About two weeks ago, you fixed the software on my office computer (the one with the Arc 580 graphics card). I had to recover from a backup, which went fine. However, as before, I now have to power it off using the hard power button to get it to boot. Do you happen to remember how you fixed that?"
Friend to Me: "This error has to do with the reserve partition having too many system fonts installed. The solution is to mount the reserve partition, navigate to the "FONTS" folder and delete all the fonts. You can Google the "step by step" or if you don't feel like dinkin' with it I can take care of it after the holidays."
============
Can anyone provide guidance, or a link, on how I can do this? Hate to give my friend ammo.
HP EliteBook 840 14 inch G10 Notebook (BIOS HP V70 Ver. 01.11.00, 11/6/202)5
CPU
i7-1360p 2.20 GHz
Motherboard
HP Model 8B41 KBC Version 51.40.00
Memory
32 GB
Graphics Card(s)
Intel® Iris® Xe Graphics
Sound Card
Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
Monitor(s) Displays
as outfitted
Screen Resolution
1920 x 1200 (as recommended)
Hard Drives
(1) Samsung SSD 990 EVO Plus 2TB; (2) external Samsung Portable SSD T5 Shield 8TB
Case
N/A
Cooling
as outfitted
Keyboard
integrated
Mouse
integrated touchpad
Internet Speed
800MB/sec up & down
Browser
Chrome
Antivirus
Malwarebytes
Other Info
Device name AWC-840
Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
Installed RAM 32.0 GB (31.6 GB usable)
Product ID 00355-61334-62672-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
HP EliteBook 840 14 inch G10 Notebook (BIOS HP V70 Ver. 01.11.00, 11/6/202)5
CPU
i7-1360p 2.20 GHz
Motherboard
HP Model 8B41 KBC Version 51.40.00
Memory
32 GB
Graphics Card(s)
Intel® Iris® Xe Graphics
Sound Card
Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
Monitor(s) Displays
as outfitted
Screen Resolution
1920 x 1200 (as recommended)
Hard Drives
(1) Samsung SSD 990 EVO Plus 2TB; (2) external Samsung Portable SSD T5 Shield 8TB
Case
N/A
Cooling
as outfitted
Keyboard
integrated
Mouse
integrated touchpad
Internet Speed
800MB/sec up & down
Browser
Chrome
Antivirus
Malwarebytes
Other Info
Device name AWC-840
Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
Installed RAM 32.0 GB (31.6 GB usable)
Product ID 00355-61334-62672-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
HP EliteBook 840 14 inch G10 Notebook (BIOS HP V70 Ver. 01.11.00, 11/6/202)5
CPU
i7-1360p 2.20 GHz
Motherboard
HP Model 8B41 KBC Version 51.40.00
Memory
32 GB
Graphics Card(s)
Intel® Iris® Xe Graphics
Sound Card
Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
Monitor(s) Displays
as outfitted
Screen Resolution
1920 x 1200 (as recommended)
Hard Drives
(1) Samsung SSD 990 EVO Plus 2TB; (2) external Samsung Portable SSD T5 Shield 8TB
Case
N/A
Cooling
as outfitted
Keyboard
integrated
Mouse
integrated touchpad
Internet Speed
800MB/sec up & down
Browser
Chrome
Antivirus
Malwarebytes
Other Info
Device name AWC-840
Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
Installed RAM 32.0 GB (31.6 GB usable)
Product ID 00355-61334-62672-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
HP EliteBook 840 14 inch G10 Notebook (BIOS HP V70 Ver. 01.11.00, 11/6/202)5
CPU
i7-1360p 2.20 GHz
Motherboard
HP Model 8B41 KBC Version 51.40.00
Memory
32 GB
Graphics Card(s)
Intel® Iris® Xe Graphics
Sound Card
Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
Monitor(s) Displays
as outfitted
Screen Resolution
1920 x 1200 (as recommended)
Hard Drives
(1) Samsung SSD 990 EVO Plus 2TB; (2) external Samsung Portable SSD T5 Shield 8TB
Case
N/A
Cooling
as outfitted
Keyboard
integrated
Mouse
integrated touchpad
Internet Speed
800MB/sec up & down
Browser
Chrome
Antivirus
Malwarebytes
Other Info
Device name AWC-840
Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
Installed RAM 32.0 GB (31.6 GB usable)
Product ID 00355-61334-62672-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
I suggest you disconnect all the disks except the one with Windows on then see how it behaves.
Personally, I think the suggestion about fonts is complete balderdash. And I've no idea what is meant by reserve partition nor how it can have fonts installed on it. Only Windows has fonts installed.
I would like to reserve suggesting the solution until various questions have been answered but it is safe to say that one solution will be to make a system image, reinstall Windows then restore just the C:\ drive from that image.
I would like to reserve suggesting the solution until various questions have been answered but it is safe to say that one solution will be to make a system image, reinstall Windows then restore just the C:\ drive from that image.
HP EliteBook 840 14 inch G10 Notebook (BIOS HP V70 Ver. 01.11.00, 11/6/202)5
CPU
i7-1360p 2.20 GHz
Motherboard
HP Model 8B41 KBC Version 51.40.00
Memory
32 GB
Graphics Card(s)
Intel® Iris® Xe Graphics
Sound Card
Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
Monitor(s) Displays
as outfitted
Screen Resolution
1920 x 1200 (as recommended)
Hard Drives
(1) Samsung SSD 990 EVO Plus 2TB; (2) external Samsung Portable SSD T5 Shield 8TB
Case
N/A
Cooling
as outfitted
Keyboard
integrated
Mouse
integrated touchpad
Internet Speed
800MB/sec up & down
Browser
Chrome
Antivirus
Malwarebytes
Other Info
Device name AWC-840
Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
Installed RAM 32.0 GB (31.6 GB usable)
Product ID 00355-61334-62672-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
I would like to reserve suggesting the solution until various questions have been answered but it is safe to say that one solution will be to make a system image, reinstall Windows then restore just the C:\ drive from that image.
HP EliteBook 840 14 inch G10 Notebook (BIOS HP V70 Ver. 01.11.00, 11/6/202)5
CPU
i7-1360p 2.20 GHz
Motherboard
HP Model 8B41 KBC Version 51.40.00
Memory
32 GB
Graphics Card(s)
Intel® Iris® Xe Graphics
Sound Card
Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
Monitor(s) Displays
as outfitted
Screen Resolution
1920 x 1200 (as recommended)
Hard Drives
(1) Samsung SSD 990 EVO Plus 2TB; (2) external Samsung Portable SSD T5 Shield 8TB
Case
N/A
Cooling
as outfitted
Keyboard
integrated
Mouse
integrated touchpad
Internet Speed
800MB/sec up & down
Browser
Chrome
Antivirus
Malwarebytes
Other Info
Device name AWC-840
Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
Installed RAM 32.0 GB (31.6 GB usable)
Product ID 00355-61334-62672-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
1 What are the drives whose labels you have hidden in the graphical part of that Disk mgmt diagram? And what is on them?
2 What are all the other drives listed in the top-left of that Disk mgmt diagram? And what is on them?
3 What is the history of this computer leading up to the initial onset of problems and the renewed problems?
4 Please report what happened when you tried the shutdown command suggested by Freebooter. [What you posted was what you did afterwards not exactly what the computer's response to the command was.]
The procedure I outlined will not involve reinstallation of any applications.
By reinstalling Windows, you will fix the boot problem and by then restoring the C:\ drive [only] from the system image you will restore your OS to its current state including its installed applications.
HP EliteBook 840 14 inch G10 Notebook (BIOS HP V70 Ver. 01.11.00, 11/6/202)5
CPU
i7-1360p 2.20 GHz
Motherboard
HP Model 8B41 KBC Version 51.40.00
Memory
32 GB
Graphics Card(s)
Intel® Iris® Xe Graphics
Sound Card
Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
Monitor(s) Displays
as outfitted
Screen Resolution
1920 x 1200 (as recommended)
Hard Drives
(1) Samsung SSD 990 EVO Plus 2TB; (2) external Samsung Portable SSD T5 Shield 8TB
Case
N/A
Cooling
as outfitted
Keyboard
integrated
Mouse
integrated touchpad
Internet Speed
800MB/sec up & down
Browser
Chrome
Antivirus
Malwarebytes
Other Info
Device name AWC-840
Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
Installed RAM 32.0 GB (31.6 GB usable)
Product ID 00355-61334-62672-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
HP EliteBook 840 14 inch G10 Notebook (BIOS HP V70 Ver. 01.11.00, 11/6/202)5
CPU
i7-1360p 2.20 GHz
Motherboard
HP Model 8B41 KBC Version 51.40.00
Memory
32 GB
Graphics Card(s)
Intel® Iris® Xe Graphics
Sound Card
Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
Monitor(s) Displays
as outfitted
Screen Resolution
1920 x 1200 (as recommended)
Hard Drives
(1) Samsung SSD 990 EVO Plus 2TB; (2) external Samsung Portable SSD T5 Shield 8TB
Case
N/A
Cooling
as outfitted
Keyboard
integrated
Mouse
integrated touchpad
Internet Speed
800MB/sec up & down
Browser
Chrome
Antivirus
Malwarebytes
Other Info
Device name AWC-840
Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
Installed RAM 32.0 GB (31.6 GB usable)
Product ID 00355-61334-62672-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
HP EliteBook 840 14 inch G10 Notebook (BIOS HP V70 Ver. 01.11.00, 11/6/202)5
CPU
i7-1360p 2.20 GHz
Motherboard
HP Model 8B41 KBC Version 51.40.00
Memory
32 GB
Graphics Card(s)
Intel® Iris® Xe Graphics
Sound Card
Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
Monitor(s) Displays
as outfitted
Screen Resolution
1920 x 1200 (as recommended)
Hard Drives
(1) Samsung SSD 990 EVO Plus 2TB; (2) external Samsung Portable SSD T5 Shield 8TB
Case
N/A
Cooling
as outfitted
Keyboard
integrated
Mouse
integrated touchpad
Internet Speed
800MB/sec up & down
Browser
Chrome
Antivirus
Malwarebytes
Other Info
Device name AWC-840
Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
Installed RAM 32.0 GB (31.6 GB usable)
Product ID 00355-61334-62672-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points