display query

hi guys, not sure which forum to post this in so have gone for general,
running windows 11 on an Asus Viviiobook laptop,
recently I am getting blank scrolling accross? screens instead of a display,
this has been happening for a while. mainly on a local newspaper site I subscribe to, they were unable to help me,
I have a Veterans Discount Card and today I went on their site, filled in the search bar and I got the same thing,
hope attached short video helps, sorry should have made it longer
anybody any idea on what is happening, all help and advice appreciated
View attachment Recording 2026-06-03 164430.mp4

Ya got me.



But here's ten points for filling out your computer specs.

Your computer spec shows you using the Brave web browser. Have you tried using another browser?

Also are you using a VPN?

thank you Ghot, havn't received same into you have provided, this is what I have,
OSRequired
What Primary Operating System is your computer using? e.g. Windows 11 Pro
Computer type
PC/Desktop Laptop Tablet
Manufacturer/Model
CPU
Motherboard
Memory
Graphics Card(s)
Sound Card
Monitor(s) Displays
Screen Resolution
Hard Drives
PSU
Case
Cooling
Keyboard
Mouse
Internet Speed
Browser
Antivirus
Other Info
Other Info

done a bit of searching, (not pc savvy unfortunatelty), and found this, sys specs says Pro, this says Home
OS Version: Microsoft Windows 11 Home, 64 bit
Processor: 13th Gen Intel(R) Core(TM) i3-1315U, Intel64 Family 6 Model 186 Stepping 3
Processor Count: 8
RAM: 7825 Mb
Graphics Card: Intel(R) UHD Graphics, 2047 Mb
Hard Drives: C: 475 GB (244 GB Free);
Motherboard: ASUSTeK COMPUTER INC., X1505VA
Antivirus: Windows Defender, Enabled and Updated

thank you wiganken, I tried firefox and got the attached, also tried DuckDuckGo browser and got same as original post
not using a vpn

Select Terminal [admin ] and type in and run ---dism /online /cleanup-image /restorehealth ---note the space before /.
When completed,type in and run ---sfc /scannow ---and run it until a clean report is given.
Does the problem still exist?

thank you joeandmarg0, problem still exists with one difference, in original post video showed line running from left to right, same blank option but no line, just a grey display

Do you have any add-ons installed in your web browsers? If so try disabling one at a time and test to see if it fixes the problem. If it does then you have found the culprit.

thank you wiganken, I will have a look,
disabled all gling to re enable them one by one but with all disabled problem still exists

conrail said:

this has been happening for a while

Click to expand...

Can you think back and try to remember if you did something just before the problem started that may have caused it.

Are your graphics drivers up to date?

Is 'Hardware acceleration' enabled in your browsers?

Also have you Enabled 'Play DRM-Controlled (DRM) Content' in your web browsers?

Wiganken - Hardware acceleration enabled, tried with and without, also activated widevine but either way still same problem, as stated only difference is that it is now just a gray area, no bar scrolling accross

Sorry, I am out of ideas to suggest so I hope someone else may be able to help you.

Except trying to update windows, or is it up to date already? That's it I'm afraid. Good luck.

Uninstall Brave and only use Edge to see if the problem persists.
Could you confirm the problem only exists using a browser ?

thank you joeandmarg0, made no difference so looks like I am stuck with it, considering reset laptop keeping files, just making sure I have all the discs and passwords I need before I try,
thank you one and all for your help and advice, I appreciate it