Explorer crashes on right mouse click when two files are selected


cbreemer

Member
Local time
11:34 PM
Posts
43
OS
Windows 11 Pro Version 22H2 (OS Build 22621.3155)
Hi all,
When I select two files in Windows Explorer and do right mouse click, Explorer disappears and restarts. I cannot find any crash in the Event log. No idea when this problem started, last time I tried it worked fine. No problem when just one file is selected. My Windows is up-to-date according to Windows Update.
Any ideas ?
TIA,
Chris
 
Windows Build/Version
22H2 10.0.22621.2861

My Computer

System One

  • OS
    Windows 11 Pro Version 22H2 (OS Build 22621.3155)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    Intel Core i7-1260P
    Motherboard
    Intel NUC12WSHi7
    Memory
    64Gb
    Graphics Card(s)
    Intel Iris Xe Graphics
    Sound Card
    Intel Smart Sound for USB
    Monitor(s) Displays
    LG 34WP500 UltraWide Monitor
    Screen Resolution
    2560x1080
    Hard Drives
    Adata Legend 710 2Tb SSD
    PNY CS9000 2Tb SSD
    Keyboard
    Logitech K540 Bluetooth
    Mouse
    Logitech M310 Bluetooth
    Internet Speed
    200Mbps
    Browser
    Chrome
    Antivirus
    Avast Free Antivirus
Remove any third party app you have installed that alters the GUI.

CLEAN BOOT
Perform a clean boot to eliminate software conflict causing the issue. If it doesn't happen in a clean boot, you have some software conflicting with Windows. Brink's procedure will help you weed out which one. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

SFC/DISM
Make sure you have no corrupt system files that is causing this problem. Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer
(Note-you can follow up with another sfc /scannow command to make sure that dism repaired the files)

Repair Install Windows 11 Repair Install Windows 11 with an In-place Upgrade Tutorial
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Thanks for that, I'll try. I now see I'm not the first to report this issue here. In the other thread, the OP found it fixed by a Windows update, another person fixed it by "restoring an image". Hmm....... 🤔
 

My Computer

System One

  • OS
    Windows 11 Pro Version 22H2 (OS Build 22621.3155)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    Intel Core i7-1260P
    Motherboard
    Intel NUC12WSHi7
    Memory
    64Gb
    Graphics Card(s)
    Intel Iris Xe Graphics
    Sound Card
    Intel Smart Sound for USB
    Monitor(s) Displays
    LG 34WP500 UltraWide Monitor
    Screen Resolution
    2560x1080
    Hard Drives
    Adata Legend 710 2Tb SSD
    PNY CS9000 2Tb SSD
    Keyboard
    Logitech K540 Bluetooth
    Mouse
    Logitech M310 Bluetooth
    Internet Speed
    200Mbps
    Browser
    Chrome
    Antivirus
    Avast Free Antivirus
Sorry for reviving this old thread. I have tried absolutely everything that has been suggested here and elsewhere, and nothing fixed the problem. It is really quite maddening as I desperately need to rename a batch of files 🙄 Now in a flash of inspiration I thought : let's try an alternative to Windows Explorer. So I downloaded Double Commander, said to be the best, selected my multiple files, clicked the right mouse button, and ... VLAM ! it throws an access violation error. Isn't this strange ! I sure had never expected that. To its credit, the program neatly handles the exception and does not restart itself (so there is no crash to be found in the Event Log). Also, in the menu I found a Multi-Rename Tool and that works fine. So at least I can now get the job done 😊
 

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My Computer

System One

  • OS
    Windows 11 Pro Version 22H2 (OS Build 22621.3155)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    Intel Core i7-1260P
    Motherboard
    Intel NUC12WSHi7
    Memory
    64Gb
    Graphics Card(s)
    Intel Iris Xe Graphics
    Sound Card
    Intel Smart Sound for USB
    Monitor(s) Displays
    LG 34WP500 UltraWide Monitor
    Screen Resolution
    2560x1080
    Hard Drives
    Adata Legend 710 2Tb SSD
    PNY CS9000 2Tb SSD
    Keyboard
    Logitech K540 Bluetooth
    Mouse
    Logitech M310 Bluetooth
    Internet Speed
    200Mbps
    Browser
    Chrome
    Antivirus
    Avast Free Antivirus
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