External HDD case creating unknown USB devices, while working fine


Arakon

Member
Local time
8:18 AM
Posts
10
OS
Win 11 25H2
I'm using a Fantec QB-35U31 HDD case that supports 4 SATA devices over a single USB 3.2 connection. Running Windows 11 25H2 on an Asus Z690-i with a 13600k.

I've been using this case with 3 SATA drives for the past 5+ years with no issues. It doesn't use any proprietary drivers or softwares.

Recently, I suddenly have one, sometimes two unknown USB devices show up in my device manager.

They show up as Unknown USB Device (Device Descriptor Request Failed) and Unknown USB Device (Port Reset Failed).
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When I unplug the USB case, they disappear. However, the case is still working fine. I'm able to use all four drives (added a fourth for testing), I'm getting the full speed, no read or write errors, all great.

If I run Linux on the same machine, no strange devices or device errors appear. No entries in the event viewer, either.

Anyone have any idea what this could be?
 
Windows Build/Version
Win 11 26200.7623

My Computer My Computer

At a glance

Win 11 25H2Intel 13600kKingston Fury DDR5-6000Gainward 4080 Phantom GS
OS
Win 11 25H2
Computer type
PC/Desktop
CPU
Intel 13600k
Motherboard
Asus Z690-I
Memory
Kingston Fury DDR5-6000
Graphics Card(s)
Gainward 4080 Phantom GS
Update the chipset and USB controller drivers.

Uninstall USB controller driver if updating won't help and reboot your system.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
I'm running the latest drivers available from Windowsupdate/Asus website already.
I also installed the Intel Driver and Support Assistant to see if it had anything newer to offer, but only the WiFi/BT drivers had an update.
Will try removing the USB controller drivers.

Edit: After Reboot and all USB devices being re-set up, the Port Reset Failed device is gone again for now, but the Device Descriptor Request Failed one is still there.
 

My Computer My Computer

At a glance

Win 11 25H2Intel 13600kKingston Fury DDR5-6000Gainward 4080 Phantom GS
OS
Win 11 25H2
Computer type
PC/Desktop
CPU
Intel 13600k
Motherboard
Asus Z690-I
Memory
Kingston Fury DDR5-6000
Graphics Card(s)
Gainward 4080 Phantom GS

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
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