Hello all
Have a Lenovo Ideapad 5 running W11 and f/p scanner has worked well until recently when I could not use it.
I've uninstalled and reinstalled the drivers and deleted my old f/p but still does not work.
When I try and set up a new f/p in 'Windows Hello' the f/p picture lights up like it recognises I am touching it but I get a message saying 'Your device is having trouble recognising you. Please try again'.
I've not been able to check the bios as cannot find the setting in mine.
Any help would be gratefully received, cheers.
Have a Lenovo Ideapad 5 running W11 and f/p scanner has worked well until recently when I could not use it.
I've uninstalled and reinstalled the drivers and deleted my old f/p but still does not work.
When I try and set up a new f/p in 'Windows Hello' the f/p picture lights up like it recognises I am touching it but I get a message saying 'Your device is having trouble recognising you. Please try again'.
I've not been able to check the bios as cannot find the setting in mine.
Any help would be gratefully received, cheers.
My Computer
System One
-
- OS
- Windows 11