Solved Graphics Card potentially going bad?

Hey All, So i have a Gigabyte RTX2070 Super, Got it new around 13 months ago give or take, Ive always had a feeling something just wasnt entirely right with it but its ran and done what ive asked, By not entirely right i mean just a few little hitches with display here and there nothing major. Yesterday i was a replay in assetto corsa, I was using perhaps 50-60% of my card when both screens went black with some fuzzy like effects, Not quite artificating in the way i would usually expect but none the less that continued for around 40 seconds of various flickers then the pc powered itself off, It then tried to reboot itself at which point the gpu light on the mobo was on and i was in the bios screen, After loading optimised defaults it tried to boot and failed by just doing nothing really, Hard turned off the pc, Unplugged everything etc, cleaned the lot not that it was dirty, reseated the GPU and the Ram and rebuilt everything, Plugged all back in, booted up and got to the black screen with the spinning circle, sat for about 3 or 4 minutes the booted to desktop as if nothing ever happened, Event viewer shows somethings but they dont really give much on what happened from what i can see, Just curious of as to why it happened and if it is my card slowly on its route out. Also temps etc were perfectly fine, sitting about around 60 degrees C at the time
Cheers all
Michael

Because you are using Windows 11, I wouldn't it is dying after only 13 months of use.
DDU your driver and install the latest one again.
By the way, Gigabyte has 3 years warranty so you may want to document every issue that you are experiencing while trying to fix the issue in case you end up with an RMA.

Check "Reliability History" by typing it in search and clicking it. It should tell you what the issue was. If there's a red x there for the day of the event, it should give you a clue as to what happened - should say something like hardware failure/problem for stuff like the GPU. Note though that it can also state a GPU software issue. Here's an example of one of my "GPU" issues....



For the most part I don't have GPU issues (running a Radeon VII) except for the occasional software hiccups. The key here though is to look for "consistent" issues in the same area for a number of days.

Let us know.

Dru2 said:

Check "Reliability History" by typing it in search and clicking it. It should tell you what the issue was. If there's a red x there for the day of the event, it should give you a clue as to what happened - should say something like hardware failure/problem for stuff like the GPU. Note though that it can also state a GPU software issue. Here's an example of one of my "GPU" issues....

View attachment 5926

For the most part I don't have GPU issues (running a Radeon VII) except for the occasional software hiccups. The key here though is to look for "consistent" issues in the same area for a number of days.

Let us know.

Click to expand...

It looks like the card, However the day with the three crosses IS the day that everything went caput, However today, ive not noticed any issues but it still says theres been a failure, I doubt thats normal

In my ignorance, I'd test the card using Furmark. That stresses the card rather heavily.

I have had 3 graphics cards fail in the past 25 years. One was a 3dfx Voodoo add-in 3D card that probably had a cracked motherboard trace. The second was an nVidia TNT2 that I ran overclocked all the time. The third was a GTX 680.

It's possible that an RTX 2070 is failing, but unlikely.

The worst thing you can do is to test a faulty GPU with a hard stressor like Furmark. If the card is on the edge, Furmark will definitely kill it off. Some might argue that's the point, but the OP may not want to take the chance of killing off the card. I'd try something less stressful at first like Heaven Benchmark tool. They might also give this a read... 5 Signs Your Graphics Card Has Problems And May Be Dying

Anyway, it's near impossible to read those screens the OP posted. I'd suggest just snipping a smaller portion of the screen as I did in my post above so we could as least read the text.

Thanks.

Dru2 said:

The worst thing you can do is to test a faulty GPU with a hard stressor like Furmark. If the card is on the edge, Furmark will definitely kill it off. Some might argue that's the point, but the OP may not want to take the chance of killing off the card. I'd try something less stressful at first like Heaven Benchmark tool. They might also give this a read... 5 Signs Your Graphics Card Has Problems And May Be Dying

Anyway, it's near impossible to read those screens the OP posted. I'd suggest just snipping a smaller portion of the screen as I did in my post above so we could as least read the text.

Thanks.

Click to expand...

I've uninstalled drivers etc using ddu and reloaded the newest ones again. I've tried a few light games and everything's ran fine. I've also tried looking at the screens i posted on a difference pc and also a phone and I can read them all fine. Worst case zoom in. I've had a look at that link a only really artifcating would cause concern. Fans are on a custom curve. Stuttering could be caused by a game itself. Drivers etc. My ms on fps isn't crazy high the usual 16.6ms. Temps are great and everything works. For now.

Dru2 said:

The worst thing you can do is to test a faulty GPU with a hard stressor like Furmark. If the card is on the edge, Furmark will definitely kill it off. Some might argue that's the point, but the OP may not want to take the chance of killing off the card. (snip)

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Call me "some".

I admit that some graphics card makers used to include software in their drivers that would downclock the card if Furmark was detected. The cards couldn't handle the massive continuous load. I know of none that still do that.

I figure that if any software that doesn't overclock the card causes it to fail, then the card is bad and should be replaced under warranty. (Assumes that the warranty hasn't expired.) I admit that may be a problem if the owner doesn't have a spare to at least keep the system operational while the replacement is in process, or a spare PC.

(Note: some manufacturers fulfil warranties with refurbished cards. That's OK by me.)

Check the sperate GPU power cables are firmly connected to the card

Devlin1888 said:

I've uninstalled drivers etc using ddu and reloaded the newest ones again. I've tried a few light games and everything's ran fine. I've also tried looking at the screens i posted on a difference pc and also a phone and I can read them all fine. Worst case zoom in. I've had a look at that link a only really artifcating would cause concern. Fans are on a custom curve. Stuttering could be caused by a game itself. Drivers etc. My ms on fps isn't crazy high the usual 16.6ms. Temps are great and everything works. For now.

Click to expand...

Than I'd keep a close eye on it for a couple of days to see how it performs. You might also give Haven a try to see how that goes, and then, if comfortable, try Furmark. Be aware Furmark is a hard GPU stress tester, so if your GPU is on the edge, it may kill it outright - Are you prepared to replace the card right there and then if that happens?

You might read this article - Is FurMark Safe to Use on Your GPU? (There's a reason for that question).

Anyway, I'd also keep an eye on the reliability history to see if you're still getting constant hardware errors. If so, you may need to figure out the issue replace the offending item.

Lastly, (only "IF" you have the technical skills) you can always replace the thermal compound on the GPU's processor. That however would require disassembly of the card. I had an issue years ago where I needed to replace the thermal paste on my GPU and the card ended up giving me a few more years. But, as I said, this requires disassembling the card so do not attempt unless you have the skills. That said, I mention it as another option.

Good luck :)

Devlin1888 said:

I've uninstalled drivers etc using ddu and reloaded the newest ones again. I've tried a few light games and everything's ran fine. I've also tried looking at the screens i posted on a difference pc and also a phone and I can read them all fine. Worst case zoom in. Il look at the link you suggested too.

Click to expand...

Dru2 said:

Than I'd keep a close eye on it for a couple of days to see how it performs. You might also give Haven a try to see how that goes, and then, if comfortable, try Furmark. Be aware Furmark is a hard GPU stress tester, so if your GPU is on the edge, it may kill it outright - Are you prepared to replace the card right there and then if that happens?

You might read this article - Is FurMark Safe to Use on Your GPU? (There's a reason for that question).

Anyway, I'd also keep an eye on the reliability history to see if you're still getting constant hardware errors. If so, you may need to figure out the issue replace the offending item.

Good luck :)

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Hey. Yeah I've kept an eye on the reliability history. Nothing since I ripped out the card and drivers etc. I had a 2 hour session on flight sim and that's maxing me at 100% with no issues or anything In the reliability history . I ideally don't wanna replace the card. If it dies it dies ultimately it is what it is. Chances are it'd be an RMA anyway. I do have onboard graphics thankfully so I can still use it for daily things like browsing etc should the card eventually die whilst I send it back to gigabyte . Tried a few other games that are pretty heavy. Metro exodus enhanced edition too and no dramas. Will keep an eye of course. I'm not running a crazy clock on the gpu either. It is clocked but it's been the same clock for a year and its well within the gpus limit.
Cheers for everyone's time and help!

Devlin1888 said:

Hey. Yeah I've kept an eye on the reliability history. Nothing since I ripped out the card and drivers etc. I had a 2 hour session on flight sim and that's maxing me at 100% with no issues or anything In the reliability history . I ideally don't wanna replace the card. If it dies it dies ultimately it is what it is. Chances are it'd be an RMA anyway. I do have onboard graphics thankfully so I can still use it for daily things like browsing etc should the card eventually die whilst I send it back to gigabyte . Tried a few other games that are pretty heavy. Metro exodus enhanced edition too and no dramas. Will keep an eye of course. I'm not running a crazy clock on the gpu either. It is clocked but it's been the same clock for a year and its well within the gpus limit.
Cheers for everyone's time and help!

Click to expand...

Yeah, if you re-paste it, you would have to tear the warranty sticker to remove the backplate of the card. You wouldn't be able to RMA it. But I agree, re-pasting can save GPUs and not really hard to do. But don't do yet if the GPU is still under warranty.
I recently had an old R9 290 died on me but I was able to bring it back to life because I did the "baking" method and in the process, I had to re-paste it. I am not sure if it was the baking or re-pasting that solved the issue... haha..

badrobot said:

Yeah, if you re-paste it, you would have to tear the warranty sticker to remove the backplate of the card. You wouldn't be able to RMA it. But I agree, re-pasting can save GPUs and not really hard to do. But don't do yet if the GPU is still under warranty.
I recently had an old R9 290 died on me but I was able to bring it back to life because I did the "baking" method and in the process, I had to re-paste it. I am not sure if it was the baking or re-pasting that solved the issue... haha..

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Yeah im def not gonna re-paste it, I dont think thats the issue with it if there is one afterall, Since the issues and doing what i have i hadnt had a single issue, Coulda been a bad driver, Not seated properly after being in there for over a year, triple fan card so it does sag a bit, i have a placeholder under it to take the weight but still, All cables etc are all as should be, Maybe they werent when it happened but id be surprised about cables just unplugging themselves after a year xD If it dies they can have it back lol

Devlin1888 said:

Yeah im def not gonna re-paste it, I dont think thats the issue with it if there is one afterall, Since the issues and doing what i have i hadnt had a single issue, Coulda been a bad driver, Not seated properly after being in there for over a year, triple fan card so it does sag a bit, i have a placeholder under it to take the weight but still, All cables etc are all as should be, Maybe they werent when it happened but id be surprised about cables just unplugging themselves after a year xD If it dies they can have it back lol

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I also have a triple fan but I have a sag support on it..

My case came with a "sag support" bracket but I removed it when I installed the system in it. It was just a piece of swivelable metal that supported holding the rear of the card up. It was ugly so I removed it. Besides the card already has a rear backplate for that.

But that's me.