Has anyone had this screen issue

CatnipTea

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I'm not sure if this is a glitch with Windows 11 or my new laptop. I was browsing normally when the screen went glitchy. The text was harder to read and looked like it was flickering or moving a little? Also the screen would briefly go black and on again. I restarted and it looks like it's back to normal for now. This just happened today. I've filled out the specs sheet the best I can on here. If it helps, it originally came with Windows 10 in S mode. I double checked with the program Microsoft has to check if it was compatible and it was all green. I upgraded it to Windows 11 the same day. Going on day 3 and this is the first issue I'm having so far.
 
Windows Build/Version
22000.318

My Computer

System One

  • Operating System
    Windows 11 Home 22000.318
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps

Fabler2

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Check Windows Update history. Looks like it might have updated the GPU driver?
 

My Computers

System One System Two

  • Operating System
    Win 10 Home
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    INTEL SSD 660p 512GB NVMe
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    1.024 TB SSD M.2 2280 - Samsung
    PSU
    180 Watt, 19.5 V
    Mouse
    Logitech
    Internet Speed
    25 Mbps
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    Edge
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CatnipTea

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Hm, I don't see any update for today. The graphics driver is up to date and there is no option to update it so far.
 

My Computer

System One

  • Operating System
    Windows 11 Home 22000.318
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps

Fabler2

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Check reliability history to see if any errors.
 

My Computers

System One System Two

  • Operating System
    Win 10 Home
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    INTEL SSD 660p 512GB NVMe
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    1.024 TB SSD M.2 2280 - Samsung
    PSU
    180 Watt, 19.5 V
    Mouse
    Logitech
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender

CornishRattler

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Mine did this when I updated the graphics driver from AMD but forgot to turn off the WU driver update in group edit so it downgraded in the background
 

My Computer

System One

  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Alienware M15 Ryzen Edition R6
    CPU
    AMD Ryzen™ 9 5900HX
    Memory
    32GB
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3070 8GB GDDR6
    Hard Drives
    Samsung 970 Evo Plus 1TB
    Samsung 970 Evo Plus 500GB

CatnipTea

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It looks like it's only complaining about PC Doctor Dell support assist failing
 

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My Computer

System One

  • Operating System
    Windows 11 Home 22000.318
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps

Fabler2

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Can you disable that proprietary software for now as it seems to be creating issues and not working? Don't know enough about Dell configurations so hopefully someone with a Dell can chime in.
 

My Computers

System One System Two

  • Operating System
    Win 10 Home
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    INTEL SSD 660p 512GB NVMe
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    1.024 TB SSD M.2 2280 - Samsung
    PSU
    180 Watt, 19.5 V
    Mouse
    Logitech
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender

glasskuter

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I noticed one of Brink's posts that Intel had released some new graphic's drivers for later cpus a few days ago. You might go here and run the intel check to see if it applies to you. Also on a side note, are you going to keep the laptop in S mode? In case you don't know, S mode puts restrictions on what applications you can run on your computer. You can convert it into regular Windows by switching out of S mode. If interested, go here.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 21H1 Host w/Windows 11 beta running as VMware VM
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    16 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 ssd 1 tb hdd
  • Operating System
    Windows 10 Pro 21H1
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 Q470 chipset
    Memory
    16 gb
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd

CatnipTea

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Yeah currently too afraid to uninstall it but I can try and see if I can find and disable it for now if I can figure out how to. Wow how annoying SupportAssist just added a shortcut to my desktop and then disappeared not 30 seconds later....

No worries, when I had 10 installed I immediately got rid of S mode. Where is the check located? I only see support articles. I found my graphics Driver version is 27.20.100.9365 in the Intel graphics command center.
 

My Computer

System One

  • Operating System
    Windows 11 Home 22000.318
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps

glasskuter

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126
PS: I have a 4 month old Dell that had all those pesky Dell programs installed and running in the background. I went into services and changed all the Dell apps from automatic to manual start. I just run the Dell Command Update manually once a month.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 21H1 Host w/Windows 11 beta running as VMware VM
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    16 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 ssd 1 tb hdd
  • Operating System
    Windows 10 Pro 21H1
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 Q470 chipset
    Memory
    16 gb
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd

glasskuter

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Local time
12:06 AM
Posts
126
The check is "Let us identify and update drivers" on that Intel page.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 21H1 Host w/Windows 11 beta running as VMware VM
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    16 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 ssd 1 tb hdd
  • Operating System
    Windows 10 Pro 21H1
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 Q470 chipset
    Memory
    16 gb
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd

CatnipTea

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Thread Starter
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12:06 AM
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Huh....I updated the driver then went to display adapters>Iris Xe and it still lists the same driver version before the install? It did say when I first clicked on it that it successfully updated? On the web browser with Intel driver and support assistant it lists a different version number, the new one: 30.0.101.1069. Went back to the Intel command center on the computer and it also lists the same driver as device manager does: 27.20.100.9365. So....not a clue. I restarted again and same old number again. It claims it successfully updated but shows no sign of it except in that web page. And when I rescanned and opened the webpage again it lists the exact same driver update....

EDIT: I went to Dell and found I had another bios update so I updated the bios and tried to update the driver again and nope it looks like it still didn't install after claiming it did again....

Edit: It now in command center lists the right version number...at least for now. I guess I shouldnt touch it in device manager. If I touch it there it looks like it likes to revert back to the 27. version.
 

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Last edited:

My Computer

System One

  • Operating System
    Windows 11 Home 22000.318
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps

Winuser

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1:06 AM
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I'm not sure if this is a glitch with Windows 11 or my new laptop. I was browsing normally when the screen went glitchy. The text was harder to read and looked like it was flickering or moving a little? Also the screen would briefly go black and on again. I restarted and it looks like it's back to normal for now. This just happened today. I've filled out the specs sheet the best I can on here. If it helps, it originally came with Windows 10 in S mode. I double checked with the program Microsoft has to check if it was compatible and it was all green. I upgraded it to Windows 11 the same day. Going on day 3 and this is the first issue I'm having so far.
Has it happened since you did the restart?
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    Keyboard
    HP USB Kekboard
    Mouse
    2.4 wireless mouse
    Browser
    Microsoft Edge and Firefox

CatnipTea

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Thread Starter
Local time
12:06 AM
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13
Nope! The only other thing I know has happened before the weird display issue was, I left the computer alone for an hr and when I came back it went to sleep(?) so I had to wake it back up. I know there are weird issues with sleep mode and win11 but don't know if that's what caused it.
 

My Computer

System One

  • Operating System
    Windows 11 Home 22000.318
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps
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