Solved Help nail down a hardware issue...

Not getting any BSOD’s but feel like I have a hardware issue somewhere. Reliability Monitor Certainly says so. I just can't determine what the specific issue is....



The issues are multiple:

• Loss of mouse / keyboard functionality when trying to wake PC “if” its sleep
• PC wakes immediately upon attempting to put in Sleep mode.
• PC refuses to sleep, requiring PC shutdown.
• PC failing to power off and instead reboots - Have to turn off Power Supply to keep PC from booting up again.
• Extremely long BIOS load times, sometimes requiring a reboot. Sometimes waiting as long at a few minutes before a BIOS splash screen and onto Windows.
• Sometimes mouse / keyboard loses focus in the BIOS and becomes unresponsive.

Ironically there are no issues once the PC is booted to Windows. Even in gaming. No overclocks, outside of RAM’s XMP mode.

I took the system apart over the weekend to check for bent, broken, or shorted pins / post shorts. Nothing found. At this point in time so I’m at a loss. v2 Log files > here (OneDrive share). Repasted CPU as I removed the cooler to check the CPU for shorts or bent pins. All good there. Also installed the latest BIOS release, yet the issues persist.

This is a custom build only 6 months old. See system specs. All drivers updated.

Note: Currently running with 3 RAM sticks (48gig) as I discovered one of the modules became faulty and wouldn't allow the system to boot. Removing it solved that issue. That was 3 days ago, and I'd hoped that solved the problem (did solve the long BIOS load times), but as of yesterday, Reliability History is still showing "Hardware Error"

Appreciate any help with this.

hey try disabling integrated graphics from mother auto to disable & Global c - state control Auto to -> Disbale
and go to device manager show hidden devices unistall integrated gpu

Thanks for the reply

amirtava said:

hey try disabling integrated graphics from mother auto to disable & Global c - state control Auto to -> Disbale

Click to expand...

That's the first thing I do (and yes it is disabled) as I never use integrated graphics on any of my builds being I use dedicated GPU's. Also disable on-board sound as I run an external DAC from the PC via USB cable. Here no soundcard required.

amirtava said:

go to device manager show hidden devices unistall integrated gpu

Click to expand...

Not required since the integrated GPU is already disabled in the BIOS.

Thanks.

Thanks for the help guys. Clearly I know now where I stand here.

Thanks.

I'm sure @zbook will come along and analyze the v2 log files in your OP.

you could check problem devices.
system tools > system information > components > problem devices

which may give you a better idea what is causing the problem.
best of luck, Steve ..

Dru2 said:

v2 Log files > here (OneDrive share).

Click to expand...

The link was not able to be opened with Chrome, Firefox, or DuckDuckGo.


1) Please post a new link using Dropbox or Googledrive.



2)Run these scripts > post share links


a) tuneup_plus





b) powercfg_info




c) gather_additional_dump_files






3) Open Event viewer

a) system > post share links

b) application > post share links