HELP!! - Windows 11 Display Bug


victorwijaya02

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Local time
10:21 PM
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3
OS
windows 11
Hi Guys
I just bought a new laptop with original windows 11 installed inside
but i got a problem that it's constantly get a display error each day
does anyone have the same problem?
and how can I fix it?
thank you
here is the video of the bug
 
Last edited:

My Computer

System One

  • OS
    windows 11

Graulges

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Location
France
OS
Windows 11
Hi I think people may need some information about your computer, model etc to help
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 5 Pro 4650G
    Motherboard
    Gigabyte B550M DS3H
    Memory
    16 Gb DDR4 3200
    Graphics Card(s)
    None
    Sound Card
    Creative SBX Pro 5.1
    Monitor(s) Displays
    Dell U2312HM + Dell U2412M
    Screen Resolution
    1920x1200 Dell U2412M 1920x1080 Dell U2312HM
    Hard Drives
    Crucial CT250P2SSD8 System; Sandisk SDSSDA240G Apps; Seagate 2Tb HDD Data
    PSU
    Corsair Bronze 550W
    Case
    No idea, got it from my son
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    standard
    Keyboard
    Aukey KM-G6
    Mouse
    Micrsoft bluetooth
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    3.7 Mbs
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    Brave / Edge
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    Windows / Malwarebytes

glasskuter

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Hello and welcome to the forum. You did not say if this occurs on all screens or just some of them. From what I can tell by looking at those videos, it appears to be a defective display. Since it is new, it's doubtful there is anything wrong with your video driver (unless you have messed with it). I would try ONE thing before I returned it for a refund or exchange. Perform a clean boot. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial
If everything works as expected in clean boot state, it points to some software you might have installed to be causing the issue.
If you do return it, be sure to do a reset Remove everything and reinstall Windows before you take it back.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.778
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

glasskuter

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I should have included in my other post that you can also prove it is your display by using its hdmi port and connect it to an external display if you have one available..
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.778
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

victorwijaya02

New member
Thread Starter
Local time
10:21 PM
Posts
3
OS
windows 11
Hello and welcome to the forum. You did not say if this occurs on all screens or just some of them. From what I can tell by looking at those videos, it appears to be a defective display. Since it is new, it's doubtful there is anything wrong with your video driver (unless you have messed with it). I would try ONE thing before I returned it for a refund or exchange. Perform a clean boot. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial
If everything works as expected in clean boot state, it points to some software you might have installed to be causing the issue.
If you do return it, be sure to do a reset Remove everything and reinstall Windows before you take it back.
Hi
defective display is hardware problem, isn't it?
but in my laptop, it's happen for a while and when I move to another tab, it would disappear
is it the same problem as defective display?
And about my apps, it's all installed from the microsoft store, could it be a chance to be the reason of the bug?
 

My Computer

System One

  • OS
    windows 11

glasskuter

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Defective display is definitely a hardware problem. I suggested a clean boot to make sure no installed software could possibly be the cause.
You now say it clears up when you change tabs. Try another browser. What about in file explorer. Does it act up there?
If you just bought it, take it back if you still can. Otherwise it will be a warranty issue with Acer which will be a mess to have to deal with. Service & Support | Acer Official Site
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.778
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

Dru2

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My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.778)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
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    laptop
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    laptop
    Cooling
    Laptop cooling
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    Logitech MX Anywhere 2S
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    Internet Speed
    100MB
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    Edge Chromium
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    Windows Security

Sir_George

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9:21 AM
Posts
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Location
Denver, CO
OS
Windows 11 Professional
The message text you posted is an ad for Veed. You can visit their site at this link;


I realize the link you posted shows an error message. I have no way of knowing why you are being prompted to try the software, it is not related to a standard Windows 11 install. Maybe the outlet where you purchased the laptop has some connection with Veed.

Post back a reply to find out how to remove the ad if you have no interest in purchasing the software.
 

My Computer

System One

  • OS
    Windows 11 Professional
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microcenter B677
    CPU
    Intel Core i5-9400
    Motherboard
    ASRock H310CM-HDV/M.2
    Memory
    32GB
    Graphics Card(s)
    Integrated Intel UHD Graphics 630
    Sound Card
    Intel Kaby Lake - High Definition Audio / cAVS (Audio, Voice, Speech) [A0]
    Monitor(s) Displays
    LG Model: GSM59F1
    Screen Resolution
    2560x1080
    Case
    Lian Li 205M
    Antivirus
    Kaspersky AV

spapakons

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Athens
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Windows 11 Pro 21H2 64-bit (build 22000.739)
Before returning the computer or monitor for Warranty, I would first make sure all drivers are updated. For graphics I suggest to download the latest driver directly from Intel/nVidia/AMD whatever you have. This will exclude any driver issues and let us focus on other possible culprits.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 64-bit (build 22000.739)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v21H2 (build 22000.739)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Asus GT620-1GD3 (nVidia GeForce GT 620 1GB DDR3)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 2.3 graphics drivers, WEI score 5.1
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