Solved How do I remove a Bluetooth Device?

Last night, a storm here, knocked out power for over 4 hours. Since it was restored, I have not been able to pair my Phonak hearing aids to the PC. They were paired the moment the power went out. When I open settings, I get a notice that connection failed (see photos). I talked to Phonak, and they could only suggest I remove the device, and re-pair it. When I click on remove device, it says "removing device" for a bit, and then "removal failed". The Phonak tech guy said, I will have to remove the driver in order to uninstall it. I read the tutorials on how to remove a driver, and the bluetooth is not on the list of things to un-install. My motherboard has built in blue tooth, but at the time of the power outage, I was using a USB bluetooth adaptor. l don't know what to look for to remove. The third picture is the list of bluetooth devices in my Device Manager.

Any ideas would be appreciated. Thank you.

therealsimpsons said:

I read the tutorials on how to remove a driver, and the bluetooth is not on the list of things to un-install. My motherboard has built in blue tooth, but at the time of the power outage, I was using a USB bluetooth adaptor. l don't know what to look for to remove. The third picture is the list of bluetooth devices in my Device Manager.

Click to expand...

You can remove a bluetooth device in Device Manager. Right-click on it and select 'Uninstall device', optionally you can tick 'Attempt to remove the driver for this device'.




Then select Action > Scan for hardware changes and Device Manager will reinstall bluetooth.

Possible cause:
1. If you have a built in bluetooth device. you'll need to disable it to use the external USB Bluetooth device to avoid conflict. Can be done in the BIOS or disable via Device Manager.
2. If you have any other bluetooth device near by such as smart phone, tablet etc... then when you turn on your hearing aid, it might connect to one of those other than your PC. Turn off the bluetooth on other devices except your PC.

Excellent, thank you both.

Update: That worked!! Wonderful!