Hi everyone,
I am running into a major issue where I can no longer print to my new HP 9120 printer following the Windows 11 25H2 update. Everything worked fine prior to 25H2.
Environment
Problem
Whenever I send a document to print from my laptop, nothing reaches the queue. The document count on the printer icon in the system tray simply stays at 0, and there appears to be zero communication reaching the print queue.
What I tried
Does anyone have any thoughts, workarounds, or fixes for this? I am open to trying anything at this point.
Thank you all so much!
I am running into a major issue where I can no longer print to my new HP 9120 printer following the Windows 11 25H2 update. Everything worked fine prior to 25H2.
Environment
- Printer: HP 9120 (connected via Wi-Fi on the same network as the laptop)
- OS: Windows 11 version 25H2
- Other devices: Printing from my Apple 17 phone still works properly over the network
Problem
Whenever I send a document to print from my laptop, nothing reaches the queue. The document count on the printer icon in the system tray simply stays at 0, and there appears to be zero communication reaching the print queue.
What I tried
- Resetting the print spooler service
- Emptying the spooler folder
- Uninstalling and reinstalling the printer roughly 10 times
Does anyone have any thoughts, workarounds, or fixes for this? I am open to trying anything at this point.
Thank you all so much!
- Windows Build/Version
- Windows 11 home with the 25H2 update.
My Computer
At a glance
win 11 home
- OS
- win 11 home
- Computer type
- Laptop
- Manufacturer/Model
- HP Omen 17 linch






