HP Inkjet Printer. Help uninstalling old one and re installing a new one


polli said:
Will try again tomorrow. Its driving me crazy.
The old printer had been acting up for months...now here we go again.
Can't be much surely as it works with my phone.....well it did to earlier 😆 Thanks for your patience
Click to expand...
No problem and just remember to not let Winders manage your default printers in settings. That can mess things up.
 

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Fabler2 said:
No problem and just remember to not let Winders manage your default printers in settings. That can mess things up.
Click to expand...
Yes I remembered that at least. So it wasn't that lol
 

My Computer

System One

  • OS
    Windows 11 Home. Win Version 22H2
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    windows C Drive
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OK. Most probably will be seeing you again tomorrow. Sometimes Apple Os just gets it right. Connect phone to printer, print and end of story. Winders, well that's another story!
 

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    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
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    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
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  • Operating System
    Windows 11
    Computer type
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    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
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    Realtek Audio. NVIDIA High Definition Audio
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    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
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    Samsung 970 Evo Plus 2TB NVMe M.2
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    180 Watt, 19.5 V
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    25 Mbps
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Fabler2 said:
Yes it seems it's a Windows fault and the old printer is ok :(

Run in CMD (admin) DISM /Online /Cleanup-Image /RestoreHealth followed by sfc /scannow to check for errors.
Click to expand...
Never done this sorry
 

My Computer

System One

  • OS
    Windows 11 Home. Win Version 22H2
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    PC/Desktop
    Manufacturer/Model
    HP
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    windows C Drive
    D Drive is SSD
    Browser
    Chrome

My Computer

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  • OS
    Windows 10 Pro 64-bit 22H2 19045.4046
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    Manufacturer/Model
    Dell/Vostro 470 (Year 2012)
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    Intel i7-3770 @ 3.40GHz
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    100/10
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    Windows Security/MalwareBytes Premium
I found this for the 1102, and it might work for other printers:

https://www.reddit.com/r/printers/comments/10xt9dk

According to one of the comments, the OS sees some older printers as something else and tries to install its own driver. Disable that first before re-installing the printer driver.
 

My Computer

System One

  • OS
    Windows 11 Pro
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    Custom Build
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    i5-13400F
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    Gigabyte B-760M
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    16 GB
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    RTX 4060
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    internal
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    AOC 27 gaming
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    Kingston 2 TB M.2
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    Thermaltake 700W
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    DarkFlash C285P
Sorry not been in touch
Still no luck
Not been on the computer since before Christmas. At that time it was printing with HP Smart from my phone.
So I thought devote my time at moment to getting it work from the PC
Made the HP 2820e the Default but no luck
Changed it to HP Smart
But now HP Smart shows the printer, but just says offline, and wont work on the tablet, or PC now
Gone through HP Smart troubleshooting on tablet and PC
Just freezes halfway.

Ran the HP Print & Scan, the Troubleshooteer Says Driver Unavailable. Then froze.
Says Driver unavaiable. (Have installed Driver from HP website)
So unable to printe now from anywhere!
It shows everywhere but just says offline.

I tried to add it to HP Support Assistant where my pc is. I find that useful for help
But it will not recognise my priter, only to say the SN I add has been added to another account.
I do not have another account!
 

My Computer

System One

  • OS
    Windows 11 Home. Win Version 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
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    windows C Drive
    D Drive is SSD
    Browser
    Chrome
Was the printer turned on before or after the computer was turned on? It makes a difference.

I have found that if I turn the HP printer on after the computer is already on then it is not unusual for the HP printer to say off-line. I used to have to then reboot the computer for it to say the printer is on-line. I found another solution. Now if I find that the printer off-line I do the following:
  1. Close the application I want to print with
  2. Run the HP Printer Assistant and wait for it to load
  3. Reopen the application I want to print with
  4. The printer now shows it is on-line
That is the advantage of NOT using HP Smart. Everything is local so there is nothing to log into.
BTW, I have HP Smart is on my phone but I never found any reason to ever use it.
 

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  • OS
    Windows 11 Pro 23H2
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    Laptop
    Manufacturer/Model
    ASUS TUF Gaming A15 (2022)
    CPU
    AMD Ryzen 7 6800H with Radeon 680M GPU (486MB RAM)
    Memory
    Micron DDR5-4800 (2400MHz) 16GB (2 x 8GB)
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    NVIDIA RTX 3060 Laptop (6GB RAM)
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    n/a
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    15.6-inch
    Screen Resolution
    1920x1080 300Hz
    Hard Drives
    2 x Samsung 980 (1TB M.2 NVME SSD)
    PSU
    n/a
    Mouse
    Wireless Mouse M510
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    1200Mbps/250Mbps
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    Firefox
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    Malwarebytes
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    Windows 11 Pro 23H2
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    Manufacturer/Model
    Custom build
    CPU
    AMD Ryzen 7 3700X
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    ASUS PRIME X370-PRO
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    G.SKILL Flare X 32GB (2x16GB) DDR4
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    ASUS ROG-STRIX-RTX3060TI-08G-V2-GAMING (RTX 3060-Ti, 8GB RAM)
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    Samsung S23A300B (23-in LED)
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    1080p 60Hz
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    2TB XPG SX8200 Pro (M2. PCIe SSD) || 2TB Intel 660P (M2. PCIe SSD) ||
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    Corsair RM750x (750 watts)
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    Cooler Master MasterCase 5
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    Logitech M510 (wireless)
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    1200 Mbps down / 200 Mbps up
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    Malwarebytes (Premium)
    Other Info
    ASUS Blu-ray Burner BW-16D1HT (SATA) || Western Digital Elements 12TB USB 3.0 external hard drive used with Acronis True Image backup software || HP OfficeJet Pro 6975 Printer/Scanner
MisterEd said:
Was the printer turned on before or after the computer was turned on? It makes a difference.

I have found that if I turn the HP printer on after the computer is already on then it is not unusual for the HP printer to say off-line. I used to have to then reboot the computer for it to say the printer is on-line. I found another solution. Now if I find that the printer off-line I do the following:
  1. Close the application I want to print with
  2. Run the HP Printer Assistant and wait for it to load
  3. Reopen the application I want to print with
  4. The printer now shows it is on-line
Click to expand...
Printer always turned on first. But no change either way. Plugged printer and pc out then in again. No change.
 

My Computer

System One

  • OS
    Windows 11 Home. Win Version 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    Hard Drives
    windows C Drive
    D Drive is SSD
    Browser
    Chrome
You don't need to log in to HP Smart. I really don't know what's going on here.

Log out of HP Smart then select Printer settings -advanced settings. Does it show the printer's web page?

2023_12_27_1343_%pn.png

2023_12_27_1345_%pn.png
 

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender

My Computer

System One

  • OS
    Windows 11 Home. Win Version 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    Hard Drives
    windows C Drive
    D Drive is SSD
    Browser
    Chrome
2023_12_27_1450_%pn.png

2023_12_27_1448_%pn.png
 

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
Very frustrated and not feeling brilliant at the minute. Had thought a new printer would be so easy to set up. It's just as bad as my old one.
Had left it a few days as HP Smart had worked on my tablet then at least
But not now.
Not bothered whatt apps I use now just want it to print.
Switched pc off and on and the printer too no change.

Really cannot understand why HP Support Assistant won't let me add it. As my pc is there.
It just says its been added to another account
Which I do not have!!
 

My Computer

System One

  • OS
    Windows 11 Home. Win Version 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    Hard Drives
    windows C Drive
    D Drive is SSD
    Browser
    Chrome
Can you go to the printer settings on your phone?
 

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
Fabler2 said:
Can you go to the printer settings on your phone?
Click to expand...
No it's not there
I am very grateful for all the help on this board but I seem to be going round in circles. As trying everything has left me more confused
Especially as not feeling 100% and just want it to work.
As it won't even work from my phone now as did so straightaway when I first plugged it in.
Maybe I will have to uninstall it and start again?

Though when I sign into HP Smart online..
It shows the Printer there and says Ready to Print but offline.
So don't want to do anything drastic to make it worse.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home. Win Version 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    Hard Drives
    windows C Drive
    D Drive is SSD
    Browser
    Chrome
Printer status report from HP Smart
 

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My Computer

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  • OS
    Windows 11 Home. Win Version 22H2
    Computer type
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    HP
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    windows C Drive
    D Drive is SSD
    Browser
    Chrome
polli said:
Maybe I will have to uninstall it and start again?
Click to expand...
That's what I'm thinking.

My cannon was acting up after I installed it and when I contacted support he asked me if I installed everything on both the ethernet and wifi sides and I said I didn't install the wifi side b/c at the time I had nothing that needed wifi and he said that's what the problem was, the printer needs the whole install. When you send the cmd to print it's waiting to see from what direction and when it sees from what direction the other side hands off in an orderly fashion, when the wifi side didn't respond the ethernet side had problems,

He had me uninstall the program then walked me through the steps for a reinstall only this time with wifi and the printer started working again.

You're frustrated b/c the install isn't going well, take time to clear your work area and your mind, try to stay relaxed, have tea or your favorite beverage handy, go over your steps again an make sure that HP program on your phone is also gone then reinstall it.
Then when your ready slide the install disk into the player.
 

My Computer

System One

  • OS
    Windows 11 Pro (x64) Version 23H2 Used Enablement Package (build 22631.2861)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer Aspire TC-1760 1.0
    CPU
    2.10 gigahertz Intel 12th Gen Core i7-12700
    Motherboard
    Acer Aspire TC-1760 1.0 Bus: 100 megahertz UEFI: American Megatrends Inc. R01-A4 02/21/2022
    Memory
    15.78 of 16 Gigabytes Usable Installed Memory
    Graphics Card(s)
    Intel(R) UHD Graphics 770 [Display adapter]
    Sound Card
    Realtek(R) Audio
    Monitor(s) Displays
    Acer KA242Y A (24.0"vis, s/n 6243003C23E00, October 2022)
    Screen Resolution
    1920 x 1080
    Hard Drives
    c: (NTFS on drive 1) * 510.74 GB SSD
    d: (NTFS on drive 0) 1.00 TB 7200rpm SATA HHD
    * Operating System is installed on c:
    PSU
    300w OEM
    Case
    OEM
    Cooling
    OEM
    Keyboard
    OEM
    Mouse
    Logitech M325 add-on
    Internet Speed
    Vz Fios; Png 20ms DL 110.82Mbps UL 122.49Mbps | speedtest
    Browser
    FF 120.0.1 (64bit) Updated Regulary now at 120.0.1 (64bit)
    Antivirus
    Windows Security | Came with Norton Ultra trial but has been uninstalled
    Other Info
    Canon MG3200 Printer
Not been online as am not well.
Still cant add printer to HP Support.

It says serial number is invalid and it is registered to another account. I do not have another account so what do I do?

Could that be part of the problem?
 

My Computer

System One

  • OS
    Windows 11 Home. Win Version 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    Hard Drives
    windows C Drive
    D Drive is SSD
    Browser
    Chrome

My Computer

System One

  • OS
    Windows 11 Pro (x64) Version 23H2 Used Enablement Package (build 22631.2861)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer Aspire TC-1760 1.0
    CPU
    2.10 gigahertz Intel 12th Gen Core i7-12700
    Motherboard
    Acer Aspire TC-1760 1.0 Bus: 100 megahertz UEFI: American Megatrends Inc. R01-A4 02/21/2022
    Memory
    15.78 of 16 Gigabytes Usable Installed Memory
    Graphics Card(s)
    Intel(R) UHD Graphics 770 [Display adapter]
    Sound Card
    Realtek(R) Audio
    Monitor(s) Displays
    Acer KA242Y A (24.0"vis, s/n 6243003C23E00, October 2022)
    Screen Resolution
    1920 x 1080
    Hard Drives
    c: (NTFS on drive 1) * 510.74 GB SSD
    d: (NTFS on drive 0) 1.00 TB 7200rpm SATA HHD
    * Operating System is installed on c:
    PSU
    300w OEM
    Case
    OEM
    Cooling
    OEM
    Keyboard
    OEM
    Mouse
    Logitech M325 add-on
    Internet Speed
    Vz Fios; Png 20ms DL 110.82Mbps UL 122.49Mbps | speedtest
    Browser
    FF 120.0.1 (64bit) Updated Regulary now at 120.0.1 (64bit)
    Antivirus
    Windows Security | Came with Norton Ultra trial but has been uninstalled
    Other Info
    Canon MG3200 Printer

My Computer

System One

  • OS
    Windows 11 Home. Win Version 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    Hard Drives
    windows C Drive
    D Drive is SSD
    Browser
    Chrome
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