Increasing Refresh Rate Causes Black Monitor


A

Arilyboo

Well-known member
Member
Local time
12:36 AM
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67
OS
Windows 11 Pro
I have an Omen 25i Monitor currently on 60 Hz refresh rate. It's supposed to get up to 165 Hz. I changed in Windows Settings to 164.92 Hz and the screen just goes black. My current resolution is 1920*1080 and my graphics card is an Nvidia Geforce RTX 2070 Super with Driver 528.24. I also downloaded from the HP website the Firmware 1.0.2.0 Rev.A How can I fix this?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-14700K
    Motherboard
    NZXT N7 Z790 Intel
    Memory
    128GB
    Graphics Card(s)
    MSI Geforce RTX 4070 Ti X Trio 12GB
    Sound Card
    Realtek(R) Audio
    Monitor(s) Displays
    Omen x 25
    Screen Resolution
    1920x1080
    Hard Drives
    4TB SSD and 2TB SSD
    PSU
    NZXT C1200 Gold ATX 3.1
    Case
    Hyte Y60 Snow White
    Cooling
    Corsair iCue H150i Elite LCD XT Liquid
    Keyboard
    NZXT Function 2
    Mouse
    NZXT Lift 2
    Internet Speed
    600mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
It should work.

How is the monitor connected to the graphics card?

If it's using an HDMI cable, perhaps using a certified premium one would help.

Certfied_premium_HDMI.JPG
 

My Computers

System One System Two

  • OS
    Windows 11 26100.3915
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/300 Mbps (down/up)
    Other Info
    Arris G36 modem/router
  • Operating System
    windows 11 26100.3915
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
Does it seem to freeze solid? That's a known Windows 11 issue, especially with 21H2, where it freezes with black/blank screen as soon as you raise the refresh-rate. It's only known to happen randomly and you can reboot and repeat the procedure and then it's like nothing happened.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 23H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 5900X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS P3.40)
    Memory
    64 GB G.Skill RipJaws V F4-3200C16D-64GVK
    Graphics Card(s)
    Sparkle Titan Arc A770 16 GB
    Monitor(s) Displays
    Alienware AW3423DWF OLED ultrawide
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus ROG Strix B550-F Gaming (UEFI-BIOS version 3607)
    Memory
    32 GB (2x16 GB G.Skill TridentZ Neo)
    Graphics card(s)
    Sapphire Nitro+ Radeon RX 6750 XT
    Hard Drives
    Samsung 970 Pro 512 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G
What cable do you have? You need at least HDMI 2.0 or DisplayPort 1.2
www.tomshardware.com

DisplayPort vs. HDMI: Which Is Better For Gaming?

We look at bandwidth, resolution, refresh rate and more to see the differences between DisplayPort and HDMI connections.
www.tomshardware.com www.tomshardware.com
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 8600G (07/24)
    Motherboard
    ASROCK B650M-HDV/M.2 3.20 (07/24)
    Memory
    2x32GB Kingston FURY DDR5 5600 MHz CL36 @5200 CL40 (07/24)
    Graphics Card(s)
    ASROCK Radeon RX 6600 Challenger D 8G @48FPS (08/24)
    Sound Card
    Creative Sound BlasterX AE-5 Plus (05/24)
    Monitor(s) Displays
    24" Philips 24M1N3200ZS/00 (05/24)
    Screen Resolution
    1920×1080@165Hz via DP1.4
    Hard Drives
    Kingston KC3000 NVMe 2TB (05/24)
    ADATA XPG GAMMIX S11 Pro 512GB (07/19)
    PSU
    Seasonic Core GM 550 Gold (04/24)
    Case
    Fractal Design Define 7 Mini with 3x Noctua NF-P14s/12@555rpm (04/24)
    Cooling
    Noctua NH-U12S with Noctua NF-P12 (04/24)
    Keyboard
    HP Pavilion Wired Keyboard 300 (07/24) + Rabalux 76017 Parker (01/24)
    Mouse
    Logitech M330 Silent Plus (04/23)
    Internet Speed
    500/100 Mbps via RouterOS (05/21) & TCP Optimizer
    Browser
    Edge & Brave for YouTube & LibreWolf for FB
    Antivirus
    NextDNS blocking 99% TLDs
    Other Info
    Backup: Hasleo Backup Suite (PreOS)
    Headphones: Sennheiser RS170 (09/10)
    Phone: Samsung Galaxy Xcover 7 (02/24)
    Chair: Huzaro Force 4.4 Grey Mesh (05/24)
    Notifier: Xiaomi Mi Band 9 Milanese (10/24)
    2nd Monitor: AOC G2460VQ6 @75Hz (02/19)
bobkn said:
It should work.

How is the monitor connected to the graphics card?

If it's using an HDMI cable, perhaps using a certified premium one would help.

View attachment 51324
Click to expand...
I’m using a DisplayPort Cable.
RJARRRPCGP said:
Does it seem to freeze solid? That's a known Windows 11 issue, especially with 21H2, where it freezes with black/blank screen as soon as you raise the refresh-rate. It's only known to happen randomly and you can reboot and repeat the procedure and then it's like nothing happened.
Click to expand...
It goes black then seems to flicker between sources looking for a signal.

I was able to put it on 143.98 Hz and it was fine I also put the response rate all the way up to fastest.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-14700K
    Motherboard
    NZXT N7 Z790 Intel
    Memory
    128GB
    Graphics Card(s)
    MSI Geforce RTX 4070 Ti X Trio 12GB
    Sound Card
    Realtek(R) Audio
    Monitor(s) Displays
    Omen x 25
    Screen Resolution
    1920x1080
    Hard Drives
    4TB SSD and 2TB SSD
    PSU
    NZXT C1200 Gold ATX 3.1
    Case
    Hyte Y60 Snow White
    Cooling
    Corsair iCue H150i Elite LCD XT Liquid
    Keyboard
    NZXT Function 2
    Mouse
    NZXT Lift 2
    Internet Speed
    600mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
I would still like to get the monitor to use 165Hz. Also since changing it to 144Hz the monitor will randomly dim even though I’m actively using it. So it’s not from being idle.

Any clue why it would randomly dim? It’s done it twice and only since changing it to 144Hz
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-14700K
    Motherboard
    NZXT N7 Z790 Intel
    Memory
    128GB
    Graphics Card(s)
    MSI Geforce RTX 4070 Ti X Trio 12GB
    Sound Card
    Realtek(R) Audio
    Monitor(s) Displays
    Omen x 25
    Screen Resolution
    1920x1080
    Hard Drives
    4TB SSD and 2TB SSD
    PSU
    NZXT C1200 Gold ATX 3.1
    Case
    Hyte Y60 Snow White
    Cooling
    Corsair iCue H150i Elite LCD XT Liquid
    Keyboard
    NZXT Function 2
    Mouse
    NZXT Lift 2
    Internet Speed
    600mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
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