Solved Is disk cleanup bugged?

CatnipTea

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5:44 AM
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46
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Texas
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Windows 11 Home 21H2 22000.376
So I had the issue with folder thumbnails sometimes having a black background. Tried running disk cleanup, selected everything I wanted to be deleted including thumbnail cache. Hit clean up system files, and then disk cleanup disappears from taskbar view and then back again. It does the calculating. Shows me the options again on what to delete. I press ok then delete files. It shows it clean up disk files and then disappears again from taskbar view. It does not come back. I reopen it and its as if I never selected anything to delete? Is this a known bug? After it did this the first time, I restarted my computer since there was still a noticable folder with black background on my desktop. After restarting it seemed the cache was reset but it obviously wasn't since disk cleanup doesn't reflect that. Is this a known bug?
I've done sfc scannow and dism too nothing comes back corrupt.

Edit: I found how to clear it the Windows 11 way and it looks like the same issue is present. It says it deleted it, I refresh, and there it is again not deleted. I am the admin so I don't know why some things just don't work.

I tried to see if I could do a cleanup in safe mode but disk cleanup is disabled there.
I was hoping to find something in event viewer but can't find anything for disk cleanup failing.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home 21H2 22000.376
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps
    Browser
    Chrome, Firefox

TheMystic

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So I had the issue with folder thumbnails sometimes having a black background. Tried running disk cleanup, selected everything I wanted to be deleted including thumbnail cache. Hit clean up system files, and then disk cleanup disappears from taskbar view and then back again. It does the calculating. Shows me the options again on what to delete. I press ok then delete files. It shows it clean up disk files and then disappears again from taskbar view. It does not come back. I reopen it and its as if I never selected anything to delete? Is this a known bug? After it did this the first time, I restarted my computer since there was still a noticable folder with black background on my desktop. After restarting it seemed the cache was reset but it obviously wasn't since disk cleanup doesn't reflect that. Is this a known bug?
I've done sfc scannow and dism too nothing comes back corrupt.

Edit: I found how to clear it the Windows 11 way and it looks like the same issue is present. It says it deleted it, I refresh, and there it is again not deleted. I am the admin so I don't know why some things just don't work.

I tried to see if I could do a cleanup in safe mode but disk cleanup is disabled there.
I was hoping to find something in event viewer but can't find anything for disk cleanup failing.
Nope. There is no such problem here. It could be specific to the user, i.e you.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy dv7
    CPU
    Intel Core i7 3630QM
    Motherboard
    HP
    Memory
    16 GB
    Graphics Card(s)
    Intel HD Graphics 4000 & Nvidia GeForce GT 635M
    Sound Card
    IDT High Definition
    Screen Resolution
    1080p
    Hard Drives
    1 TB Crucial MX500 on bay 1.
    1 TB Seagate HDD on bay 2.
    Antivirus
    Windows Defender

CatnipTea

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Location
Texas
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Windows 11 Home 21H2 22000.376
Well something's very off. I deleted %temp% with no problem, rebooted, and checked it again. The files I deleted did get deleted manually. I go into system>storage>temporary files and it's as if I didn't do anything. Selecting to delete anything in there still does nothing. None of the values change. Uninstalling programs works fine but temporary files is completely broken.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home 21H2 22000.376
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps
    Browser
    Chrome, Firefox

Bree

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Selecting to delete anything in there still does nothing.
You should be aware that by design Disk Cleanup does not delete temporary files that are less than 7 days old. It has been like this since Windows 7.

 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB HDD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.

CatnipTea

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46
Location
Texas
OS
Windows 11 Home 21H2 22000.376
Wait really? I guess I didn't ever know that since I haven't tried to use disk cleanup this early. I think I'll go ahead and try to remove at least the windows.old folder with the tool.
 

My Computer

System One

  • OS
    Windows 11 Home 21H2 22000.376
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps
    Browser
    Chrome, Firefox

Bree

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Windows 11 Home
As long as you click the 'clean up system files' button or start Disk Cleanup as an administrator then it should include the option to clean up previous Windows installs. This is un-ticked by default. Should work fine in Windows 11, it did for me. It was one of the first things I did after getting the upgrade.
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB HDD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.

CatnipTea

Member
Thread Starter
Local time
5:44 AM
Posts
46
Location
Texas
OS
Windows 11 Home 21H2 22000.376
Yep, it looks like it was only the temp files that weren't deleting since they were too new. It deleted windows.old no problem. Well, at least I learned something new.
 

My Computer

System One

  • OS
    Windows 11 Home 21H2 22000.376
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps
    Browser
    Chrome, Firefox

Bree

Well-known member
Pro User
VIP
Local time
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1,563
Location
S/E England, UK
OS
Windows 11 Home
Well, at least I learned something new.
That's why we're all here, to share what we know ;) I'm still learning new things from others here.
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB HDD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.
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