Solved KB4023057 (again). Why?

MS has dragged this old file out of mothballs again, and has tried unsuccessfully to install it on my W11 21H2 832 desktop seven times in the last week. If you think you can explain this phenomenon to me, I'd be grateful for your efforts.


Dan

I've seen this issue once before, usually it was because the update was never actually installed successfully to begin with, despite Windows Update stating it was.

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, and press Enter
wusa /uninstall /KB:4023057
4. Let me know if it says it was successful or if there are any errors.

Here's what I got:

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste KB4023057 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.

Thanks for doing all this to help me out. @x BlueRobot Robot

No need to attach The result was zero. This is the whole thing:

Farbar Recovery Scan Tool (x64) Version: 21-07-2022
Ran by DAW (25-07-2022 16:23:11)
Running from D:\AATemp
Boot Mode: Normal

================== Search Registry: "KB4023057" ===========


====== End of Search ======

Hmm, interesting, could you please provide your CBS log(s), they should be available within the following directory:

Some of the files are quite large, and my only (already set up) cloud storage is on iCloud, for my Apple devices. I have no idea what to do to give you these awkwardly large files.

You can place them all in .zip folder and then upload them to a file sharing site such as WeTransfer.

What do I put in the "email to" blank?

At the bottom of the page, you should see a button which is a circle with three dots inside, select that and you should an option to set up a transfer link which requires no email address.

It looks like there is a number of permissions issues in an older CBS log, however, the latest appears to be point to a locked file. Before we delve into getting a possible Process Monitor trace, let's restart the Transaction Manager service which tends to resolve these issues.

Please open an elevated command prompt and then enter the following command:


Once the command has completed successfully, please reboot your computer and then check for updates again.

Proceeding as per suggestion.

Nada. Zilch.



Sorry @ the delay. Had to pause to have dinner with the missus.

That update updates Windows update service components. KB4023057: Update for Windows Update Service components

Does your update history show it was ever installed? I would run the troubleshooter, setting-system-troubleshoot-other troubleshooters. Then I would reset WU components using Brinks bat file Reset Windows Update in Windows 10

If it comes back after that I would run sfc /scannow followed by DISM if SFC find something it can't fix.

But this machine is W11, not 10, and I can't even find a listing in the update catalog for this update for W11.

Wisewiz said:

Proceeding as per suggestion.

Click to expand...

Starting back in February 2021 for Windows 10, and I dunno when in Windows 11, Microsoft re-releases KB4023057,
every 1-2 months, but they never change the KB number.

This has a tendency to mess a lot of people up, especially those that don't do the monthly updates, every month.

Wisewiz said:

But this machine is W11, not 10, and I can't even find a listing in the update catalog for this update for W11.

Click to expand...

They keep making new KB4023057 and they don't change the number.
They release a new one every month or two.

They're usually not listed but are included with (not in) every patch Tuesday update.

I don't have a life, so I sit and watch the updates on patch Tuesday.
You can see the progress bar go zero to 100% real quick, and then zero to 100% real slow for the actual cumulative update.



This is my update history on Win 10. Win 11 looks the same, just different dates.
I install every update on patch Tuesday. Some aren't shown because I used WAU Manager to install them.
On Win 10 they've been doing this since February 2021.




If I was in your shoes, I'd just do an In-Place Upgrade.
Then, don't skip anymore patch Tuesdays.

If you read the descriptions for the Win 11 updates, you'll see they all have a SSU requirement.
That's the KB4023057.






From your pic in post #1... it looks like you might have missed one a while back,
and that's probably what's causing the error.

Even though they release a KB4023057 "with" each monthly cumulative update, I don't think KB4023057 is cumulative.
That's also why it shows up in the history, listed separately from the monthly update... even though it's not listed separately when you download the monthly updates.

Translation: You'll never see KB4023057 listed "with" the monthly update, when downloading.
But you always see it in the Update history after the cumulative update is installed.

So I think the monthly update is cumulative, but the KB4023057... isn't.
And we do seem to get a new KB4023057 every month.

I'm too tired right now, but tomorrow I'll get on Win 11 and show you my Update History. It will make more sense.

More info...



And, as you can see, even Microsoft doesn't have a clue...

Wisewiz said:

Sorry @ the delay. Had to pause to have dinner with the missus.

Click to expand...

No problem and seems to be good at the moment, at least the update isn't being reoffered again. I'll keep an eye on it for now.

glasskuter said:

Does your update history show it was ever installed? I would run the troubleshooter, setting-system-troubleshoot-other troubleshooters. Then I would reset WU components using Brinks bat file Reset Windows Update in Windows 10

If it comes back after that I would run sfc /scannow followed by DISM if SFC find something it can't fix.

Click to expand...

x BlueRobot said:

No problem and seems to be good at the moment, at least the update isn't being reoffered again. I'll keep an eye on it for now.

Click to expand...

@glasskuter
Been there; done all that (more than once, actually). No help has emerged. I can't find it (designated as for W11) in the catalog; only W10 versions:

@x BlueRobot
It's still knocking on my door (and failing to gain entry) today.


I would love to give the standalone installer a try if I could find a version of the update that specifies W11. I don't want to try to install a W10-designated update on my otherwise perfectly sound W11 PC.