KB5007651 won't install. Windows Security Service won't start.

sniperfox47 · Jun 18, 2024

Having a weird issue with my machine and am hoping someone here might be able to assist. I have Windows 11 Pro but am having issues with opening the Security Center to get access to Windows Security Center GUI (it runs fine from Command line).

Looking into my services, I see that Windows Security Service is not started. It's my understanding that that's part of the stack the GUI center uses, so I imagine this is likely related but there's no errors when running the service manually. It just runs and immediately stops.

Additionally every time I run Windows update, KB5007651 redownloads and never shows successfully installed on my machine. I'm not sure if that's related, but thought I should mention it.

So far at the recommendation of people on the microsoft forums, I have run an SFC and DISM repair, run the Windows Update troubleshooter, installed KB5007651 manually, and even done a repair install of Windows 11 all without fixing it. None of these have fixed the problem.

I have also done an offline defender scan, a scan with malwarebytes, and an offline scan with the tools from hirens boot cd to rule out rootkits or other malware that could be intentionally breaking Windows Defender.

At a bit of a loss here, so if anyone from the community could offer some assistance it would be greatly appreciated!

FreeBooter · Jun 18, 2024

You can also perform in-place upgrade of Windows 11. In-place upgrade is to use to replace the current operating system files on your computer. Unlike a clean installation of Windows, you can start a Windows in-place upgrade when your OS is still running. And an in-place upgrade can keep your files, settings, & apps during the upgrade process. You can perform a Windows 11 in-place upgrade is to use the Windows 11 Media Creation Tool. Make sure to select Upgrade this PC now and click Next. Follow the on-screen guide to perform a Windows 11 in-place upgrade.

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

sniperfox47 · Jun 18, 2024

Thanks FreeBooter!

I have already done that in the past week, both through windows update, as well as manually with a Windows 11 install usb. In both cases, the issue was not resolved.

Did it again this morning through Windows update the way you suggested, but still in the same state.

Berton · Jun 18, 2024

I looked at my Updates and that section only goes back to early May, doesn't show it. Looking in the Windows Update Catalog shows the KB in question is older. If I had the problem I'd go with what FreeBooter said.

sniperfox47 · Jun 18, 2024

Thanks @Berton , confirming again that I've done those steps and am still unable to load the Security Center. It just hangs on the splash screen when trying to open even after the repair install of Windows.

Tester · Jun 18, 2024

You could try deleting the register key's if any excist:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender
Then reboot, and see if it loads ok

FreeBooter · Jun 18, 2024

Try different user account to see problem resolves.

If the Windows Security app doesn't open, is crashing, or doesn't work properly, you can reset it to try to fix the Windows Security app.

sniperfox47 · Jun 18, 2024

FreeBooter said:
Try different user account to see problem resolves.

If the Windows Security app doesn't open, is crashing, or doesn't work properly, you can reset it to try to fix the Windows Security app.

Different user accounts see the same issue.

Did a reset of the app. No success restoring it.

Also tried re-registering the app in powershell, did not help. Same results.

FreeBooter · Jun 19, 2024

Can you open the Security Center when you do is it blank?

sniperfox47 · Jun 19, 2024

Opening the app results in a window opening, yes. It is a blank window with the blue shield logo (splash screen) present. It hangs on that screen for several minutes before automatically closing.

FreeBooter · Jun 19, 2024

From PowerShell open as admin execute below command one at a time.

Code:

Dism /Online /Cleanup-image /Restorehealth


Sfc /Scannow


regsvr32 jscript                 


regsvr32  vbscript


Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

sniperfox47 · Jun 20, 2024

Mentioned in my OP that I already ran these commands, but to be safe I ran each of those commands in the order you shared and rebooted.

The operation completed successfully.
Windows Resource Protection did not find any integrity violations.
Both Register Servers succeeded
Registering the packages resulted in a few red packages, but the re-registration completed without issue.

After the reboot issue is still present and security center won't open.

FreeBooter · Jun 20, 2024

Okay, try the registry key and reboot your system to see the problem fix.

sniperfox47 · Jun 20, 2024

Applied the registry fix you supplied, and it did something but didn't resolve the issue. I've gone from it hanging on the splash screen and then dying, to just a black screen. It's run on that black screen for the past hour now without closing. So that's an... improvement... I guess...?

Really appreciate the help and support. Any other ideas on things to try?

FreeBooter · Jun 20, 2024

Sadly, i don't have anymore ideas.

glasskuter · Jun 20, 2024

You can perform a clean install OR a custom install. I'm sure you know what a clean install is, but Read this tutorial that explains how a custom install is different.

Custom Install Windows 11

This tutorial will show you how to do a custom clean install of Windows 11 on your PC. When you perform a custom install of Windows 11, a clean install of Windows 11 is performed only on the same partition as the current installation of Windows to replace it. The previous installation is moved...

www.elevenforum.com

Clean Install Windows 11

This tutorial will show you step by step on how to clean install Windows 11 at boot on your PC with or without an Internet connection and setup with a local account or Microsoft account. Windows 11 has all the power and security of Windows 10 with a redesigned and refreshed look. It also comes...

www.elevenforum.com

sniperfox47 · Jun 20, 2024

glasskuter said:
You can perform a clean install OR a custom install. I'm sure you know what a clean install is, but Read this tutorial that explains how a custom install is different.

Custom Install Windows 11

This tutorial will show you how to do a custom clean install of Windows 11 on your PC. When you perform a custom install of Windows 11, a clean install of Windows 11 is performed only on the same partition as the current installation of Windows to replace it. The previous installation is moved...

www.elevenforum.com

Clean Install Windows 11

This tutorial will show you step by step on how to clean install Windows 11 at boot on your PC with or without an Internet connection and setup with a local account or Microsoft account. Windows 11 has all the power and security of Windows 10 with a redesigned and refreshed look. It also comes...

www.elevenforum.com

Thanks glasskuter. This is different from a repair install in that it's a fresh install of windows right, as in lose all registry and installed application references?

Was trying to find a fix that doesn't involve an entire fresh install of Windows since I have quite a few legacy applications that I no longer have install mediums for. Have been starting the process of backing all of the registry keys and install references manually to move over by hand but it's a very large job, hence the hopes I could repair the current install.

Do you happen to know of any tools or methods to easily back up some of this in bulk in a way that's easy to grab out and stick back in on the new install?

Appreciate the suggestion, I probably will move forward with this, but it'll probably be a few weeks of backing stuff up in the evenings after work before I can action this. When I do will try to remember to report back to give this thread some closure.

zbook · Jun 21, 2024

sniperfox47 said:
So far at the recommendation of people on the microsoft forums, I have run an SFC and DISM repair, run the Windows Update troubleshooter, installed KB5007651 manually, and even done a repair install of Windows 11 all without fixing it. None of these have fixed the problem.

Please post a link.

glasskuter · Jun 21, 2024

sniperfox47 said:
to move over by hand

sorry @sniperfox47 You can stop wasting your time trying to copy application files and registry entries. Applications can not be installed that way.

sniperfox47 · Jun 21, 2024

zbook said:
Please post a link.

I'm sorry, I do not have a link at this point.

glasskuter said:
sorry @sniperfox47 You can stop wasting your time trying to copy application files and registry entries. Applications can not be installed that way.

I'm not sure what you mean. You literally can for any Win32 app. Some are harder than others, but none are that difficult if you have the files and registries to copy from another system. It's time consuming, but not difficult...

The typical installer file on Windows does a handful of things, all of which can be done by hand:

Extract and copy files to various directories
Sets file permissions
Registers Services
Insert values into various system databases, most commonly the registry store
Register system components
Run other installers for dependencies (i.e. redistributables)

If you don't care about the ability to uninstall the package some of this isn't even needed.

Literally everything a windows installer does with the official APIs is documented here: Using Windows Installer - Win32 apps

KB5007651 won't install. Windows Security Service won't start.

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