Laptop Display goes black after


remover

remover

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597
Location
Tucson, AZ.
OS
Windows 11 25H2 (OS Build 26200.8894)
Since the download of KB 5026446 - my laptop goes black after 5 - 7 seconds - if I move the mouse, what was on the screen comes back fast. Checked the CP Power settings - set for 30 mins with or without it being plugged in - mouse settings are ok? this 72 yr. old time can use some help please. Cheers
 
Windows Build/Version
22H2 OS Build 22621.1778

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My Computer My Computer

At a glance

Windows 11 25H2 (OS Build 26200.8894)Processor: 11th Gen Intel(R) Core(TM) i5-1135...12GBIntel R Iris R XE Graphics family
OS
Windows 11 25H2 (OS Build 26200.8894)
Computer type
Laptop
Manufacturer/Model
Dell
CPU
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40G
Motherboard
64-bit operating system Dell 0XMF7W
Memory
12GB
Graphics Card(s)
Intel R Iris R XE Graphics family
Sound Card
Cirrus Speakers High Definition Audio
Monitor(s) Displays
Generic PnP monitor
Screen Resolution
1920 x 1080
Hard Drives
NVMe 670p SSDPEKNU512GZ NVMe I NTEL 512GB
Case
cheap
Mouse
Logitech wireless mouse
Internet Speed
16 Mps download
Browser
Google Chrome
Antivirus
Security: Microsoft Defender & Malwarebytes Premium (with browser guard)
Other Info
Dell model: Inspiron 15 3511
I've never faced that issue.

I'd probably first try installing the latest graphics drivers. (Dell calls them video drivers) The latest are the Iris Xe drivers from 8 March, 2023.

I have no idea whether that will help.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 26200.8728Amd Threadripper 7970X128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)Gigabyte RTX 4090 OC
    OS
    Windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D Rev. 1.0
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Innocn 32" OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry KC 500 MX LP (mechanical)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/250 Mbps (down/up)
    Other Info
    xFinity gateway

  • At a glance

    windows 11 26200.8728Intel I9-13900K64GB G.Skill DDR5-6000Gigabyte RTX 3090 ti
    Operating System
    windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Philips 27E1N8900 27" OLED
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)

​

Try setting you power option for display to "never" and report back what happens.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8875i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8875AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8875
glasskuter, no change. after setting power from 30 min. to never.
 

My Computer My Computer

At a glance

Windows 11 25H2 (OS Build 26200.8894)Processor: 11th Gen Intel(R) Core(TM) i5-1135...12GBIntel R Iris R XE Graphics family
OS
Windows 11 25H2 (OS Build 26200.8894)
Computer type
Laptop
Manufacturer/Model
Dell
CPU
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40G
Motherboard
64-bit operating system Dell 0XMF7W
Memory
12GB
Graphics Card(s)
Intel R Iris R XE Graphics family
Sound Card
Cirrus Speakers High Definition Audio
Monitor(s) Displays
Generic PnP monitor
Screen Resolution
1920 x 1080
Hard Drives
NVMe 670p SSDPEKNU512GZ NVMe I NTEL 512GB
Case
cheap
Mouse
Logitech wireless mouse
Internet Speed
16 Mps download
Browser
Google Chrome
Antivirus
Security: Microsoft Defender & Malwarebytes Premium (with browser guard)
Other Info
Dell model: Inspiron 15 3511
Since you suspect the update caused this issue, If it was me, I would uninstall the update (or restore an image made before the update) to narrow it down. It may be a coincidence and not the update at all causing the problem.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8875i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8875AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8875
The best I can recall, was a 2 days ago I saw a 2 min. youtube. On how to stop seeing the pic's on startup (when I use Chrome) They would start with Bing? The you tube said: "go to Settings/Personalations/ Lock Screen, maybe some changes above or below in that area. But, I can't finf the Youtube... & I do not recall the changes I made. & I'm not that up on settings in Windows 11... sorry I went & saw that.... I saw several where you go into regedit. but, ? thanks for your help... (hope this helps) Cheers
 

My Computer My Computer

At a glance

Windows 11 25H2 (OS Build 26200.8894)Processor: 11th Gen Intel(R) Core(TM) i5-1135...12GBIntel R Iris R XE Graphics family
OS
Windows 11 25H2 (OS Build 26200.8894)
Computer type
Laptop
Manufacturer/Model
Dell
CPU
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40G
Motherboard
64-bit operating system Dell 0XMF7W
Memory
12GB
Graphics Card(s)
Intel R Iris R XE Graphics family
Sound Card
Cirrus Speakers High Definition Audio
Monitor(s) Displays
Generic PnP monitor
Screen Resolution
1920 x 1080
Hard Drives
NVMe 670p SSDPEKNU512GZ NVMe I NTEL 512GB
Case
cheap
Mouse
Logitech wireless mouse
Internet Speed
16 Mps download
Browser
Google Chrome
Antivirus
Security: Microsoft Defender & Malwarebytes Premium (with browser guard)
Other Info
Dell model: Inspiron 15 3511
this was my issue, + I had the screen saver set to 1 min. Did not know there was a screen saver in here?
I am sorry & thanks for the replies !
- was not the same youtube I saw, but, my laptop is ok now Cheers
 

My Computer My Computer

At a glance

Windows 11 25H2 (OS Build 26200.8894)Processor: 11th Gen Intel(R) Core(TM) i5-1135...12GBIntel R Iris R XE Graphics family
OS
Windows 11 25H2 (OS Build 26200.8894)
Computer type
Laptop
Manufacturer/Model
Dell
CPU
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40G
Motherboard
64-bit operating system Dell 0XMF7W
Memory
12GB
Graphics Card(s)
Intel R Iris R XE Graphics family
Sound Card
Cirrus Speakers High Definition Audio
Monitor(s) Displays
Generic PnP monitor
Screen Resolution
1920 x 1080
Hard Drives
NVMe 670p SSDPEKNU512GZ NVMe I NTEL 512GB
Case
cheap
Mouse
Logitech wireless mouse
Internet Speed
16 Mps download
Browser
Google Chrome
Antivirus
Security: Microsoft Defender & Malwarebytes Premium (with browser guard)
Other Info
Dell model: Inspiron 15 3511
Does not compute.

You had a black screensaver?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 26200.8728Amd Threadripper 7970X128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)Gigabyte RTX 4090 OC
    OS
    Windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D Rev. 1.0
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Innocn 32" OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry KC 500 MX LP (mechanical)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/250 Mbps (down/up)
    Other Info
    xFinity gateway

  • At a glance

    windows 11 26200.8728Intel I9-13900K64GB G.Skill DDR5-6000Gigabyte RTX 3090 ti
    Operating System
    windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Philips 27E1N8900 27" OLED
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)
Hey bobkn: I haven't seen a screen saver since Windows 95/98 ? What can I say? I did not turn it on.... Have a good weekend !
 

Attachments

  • Bkack.jpg
    Bkack.jpg
    24.5 KB · Views: 1

My Computer My Computer

At a glance

Windows 11 25H2 (OS Build 26200.8894)Processor: 11th Gen Intel(R) Core(TM) i5-1135...12GBIntel R Iris R XE Graphics family
OS
Windows 11 25H2 (OS Build 26200.8894)
Computer type
Laptop
Manufacturer/Model
Dell
CPU
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40G
Motherboard
64-bit operating system Dell 0XMF7W
Memory
12GB
Graphics Card(s)
Intel R Iris R XE Graphics family
Sound Card
Cirrus Speakers High Definition Audio
Monitor(s) Displays
Generic PnP monitor
Screen Resolution
1920 x 1080
Hard Drives
NVMe 670p SSDPEKNU512GZ NVMe I NTEL 512GB
Case
cheap
Mouse
Logitech wireless mouse
Internet Speed
16 Mps download
Browser
Google Chrome
Antivirus
Security: Microsoft Defender & Malwarebytes Premium (with browser guard)
Other Info
Dell model: Inspiron 15 3511
remover said:
my laptop goes black after 5 - 7 seconds
Click to expand...
I was going to say it was the screensaver but you said 5-7 seconds, not 7 minutes.
 

My Computer My Computer

At a glance

Windows 10
OS
Windows 10
remover said:
Hey bobkn: I haven't seen a screen saver since Windows 95/98 ? What can I say? I did not turn it on.... Have a good weekend !
Click to expand...
And it activates in a few seconds?

Some things are beyond my imagination, I guess.

Has the ice melted on the Santa Cruz River yet? (Long running joke on KVOA.)
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 26200.8728Amd Threadripper 7970X128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)Gigabyte RTX 4090 OC
    OS
    Windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D Rev. 1.0
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Innocn 32" OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry KC 500 MX LP (mechanical)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/250 Mbps (down/up)
    Other Info
    xFinity gateway

  • At a glance

    windows 11 26200.8728Intel I9-13900K64GB G.Skill DDR5-6000Gigabyte RTX 3090 ti
    Operating System
    windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Philips 27E1N8900 27" OLED
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)
Porthos said:
I was going to say it was the screensaver but you said 5-7 seconds, not 7 minutes.
Click to expand...
right, not mins? thx. for the reply
 

My Computer My Computer

At a glance

Windows 11 25H2 (OS Build 26200.8894)Processor: 11th Gen Intel(R) Core(TM) i5-1135...12GBIntel R Iris R XE Graphics family
OS
Windows 11 25H2 (OS Build 26200.8894)
Computer type
Laptop
Manufacturer/Model
Dell
CPU
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40G
Motherboard
64-bit operating system Dell 0XMF7W
Memory
12GB
Graphics Card(s)
Intel R Iris R XE Graphics family
Sound Card
Cirrus Speakers High Definition Audio
Monitor(s) Displays
Generic PnP monitor
Screen Resolution
1920 x 1080
Hard Drives
NVMe 670p SSDPEKNU512GZ NVMe I NTEL 512GB
Case
cheap
Mouse
Logitech wireless mouse
Internet Speed
16 Mps download
Browser
Google Chrome
Antivirus
Security: Microsoft Defender & Malwarebytes Premium (with browser guard)
Other Info
Dell model: Inspiron 15 3511
bobkn said:
And it activates in a few seconds?

Some things are beyond my imagination, I guess.

Has the ice melted on the Santa Cruz River yet? (Long running joke on KVOA.)
Click to expand...
bobkn: what can I say? It was a surprise to me... fixed it now thx. for the replies.... Ice may come back? take care
 

My Computer My Computer

At a glance

Windows 11 25H2 (OS Build 26200.8894)Processor: 11th Gen Intel(R) Core(TM) i5-1135...12GBIntel R Iris R XE Graphics family
OS
Windows 11 25H2 (OS Build 26200.8894)
Computer type
Laptop
Manufacturer/Model
Dell
CPU
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40G
Motherboard
64-bit operating system Dell 0XMF7W
Memory
12GB
Graphics Card(s)
Intel R Iris R XE Graphics family
Sound Card
Cirrus Speakers High Definition Audio
Monitor(s) Displays
Generic PnP monitor
Screen Resolution
1920 x 1080
Hard Drives
NVMe 670p SSDPEKNU512GZ NVMe I NTEL 512GB
Case
cheap
Mouse
Logitech wireless mouse
Internet Speed
16 Mps download
Browser
Google Chrome
Antivirus
Security: Microsoft Defender & Malwarebytes Premium (with browser guard)
Other Info
Dell model: Inspiron 15 3511
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