Solved Screen goes black after clicking out of lock screen, can't log in


H

HPUser

Member
Member
Local time
6:55 PM
Posts
55
OS
Windows 11
My laptop booted to a black screen with the mouse, and stayed like that for over 5 minutes. I decided to try Ctrl + Shift + Windows + B, and it made the lock screen appear (I think, may have just been a coincidence), but when I move past the lock screen, the screen turns black again. I can't open Task Manager or anything, and Ctrl + Alt + Delete does nothing. As soon as I press a key the lock screen leaves and it goes black. I tried making it go black, and doing Ctrl + Shift + Windows + B again, but it's not working. I also tried just typing my password anyway, but it didn't go through.

Thanks!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop 17-cn1053cl
    Memory
    12 GB
    Screen Resolution
    1080p
Are you facing a black screen with only a cursor visible on your Windows computer? This video offers a detailed walk-through of the troubleshooting methods you can employ to fix this common issue. We will explore several potential causes and provide step-by-step instructions to help you restore your screen functionality. Join me as i tackle this problem and get your system back to normal.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Thank you, but I can't open task manager or anything when the screen goes black. I've avoided doing a force shutdown because I'm worried it might be in the middle of something.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop 17-cn1053cl
    Memory
    12 GB
    Screen Resolution
    1080p
Can you post screenshot of where goes black also can you boot to Safe Mode?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
1) Please see option nine in this link:

www.elevenforum.com

Boot to Advanced Startup (WinRE) in Windows 11

This tutorial will show you how to boot to the advanced startup (WinRE) in Windows 11. The Windows Recovery Environment (WinRE) is a companion operating system installed alongside Windows 11, typically in a separate partition, that can help with troubleshooting, recovery, or booting from...
www.elevenforum.com www.elevenforum.com



2) When possible run the V2 log collector > post a share link

www.elevenforum.com

BSOD Crash Analysis

Help with BSOD crashes
www.elevenforum.com www.elevenforum.com



3) Plan to run the latest version of the HP UEFI hardware diagnostics overnight while sleeping:

HP PC Hardware Diagnostics UEFI – v10.8.5.0




4) Power on the laptop and repetitively click F2 > overnight run the HP UEFI hardware diagnostics: system > extensive > loop until error > in the AM if there have been at least 2 loops > click esc > run any component tests as needed > take pictures with a camera or smartphone camera > post images or share links displaying the tests performed with results
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
So doing a force shutdown should be fine?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop 17-cn1053cl
    Memory
    12 GB
    Screen Resolution
    1080p
Yes it will be okay.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
One force shutdown was all that was needed! I logged in and everything is fine now (I hope). Thank you all!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop 17-cn1053cl
    Memory
    12 GB
    Screen Resolution
    1080p
If you post a V2 share link it may have information about the cause.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
You must log in or register to reply here.

Similar threads

Screen goes black within a minute - Monitor Still On
Replies
4
Views
832
glasskuter
glasskuter
Screen glitching (going black) after Windows 11 update
2 3
Replies
56
Views
20K
Hazel123
Hazel123
Laptop Display goes black after
Replies
12
Views
2K
remover
remover
Solved Windows goes black after reboot, when installing a new driver or Win-update
Replies
11
Views
4K
Burgurne
Burgurne
Windows goes black after reboot, when installing a new driver or Win-update
Replies
0
Views
1K
Burgurne
Burgurne

Latest Support Threads

Latest Tutorials

Back
Top Bottom