Solved Screen goes black after clicking out of lock screen, can't log in


H

HPUser

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Member
Local time
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OS
Windows 11
My laptop booted to a black screen with the mouse, and stayed like that for over 5 minutes. I decided to try Ctrl + Shift + Windows + B, and it made the lock screen appear (I think, may have just been a coincidence), but when I move past the lock screen, the screen turns black again. I can't open Task Manager or anything, and Ctrl + Alt + Delete does nothing. As soon as I press a key the lock screen leaves and it goes black. I tried making it go black, and doing Ctrl + Shift + Windows + B again, but it's not working. I also tried just typing my password anyway, but it didn't go through.

Thanks!
 

My Computer My Computer

At a glance

Windows 1112 GB
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP Laptop 17-cn1053cl
Memory
12 GB
Screen Resolution
1080p
Are you facing a black screen with only a cursor visible on your Windows computer? This video offers a detailed walk-through of the troubleshooting methods you can employ to fix this common issue. We will explore several potential causes and provide step-by-step instructions to help you restore your screen functionality. Join me as i tackle this problem and get your system back to normal.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Thank you, but I can't open task manager or anything when the screen goes black. I've avoided doing a force shutdown because I'm worried it might be in the middle of something.
 

My Computer My Computer

At a glance

Windows 1112 GB
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP Laptop 17-cn1053cl
Memory
12 GB
Screen Resolution
1080p
Can you post screenshot of where goes black also can you boot to Safe Mode?
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
1) Please see option nine in this link:

www.elevenforum.com

Boot to Advanced Startup (WinRE) in Windows 11

This tutorial will show you how to boot to the advanced startup (WinRE) in Windows 11. The Windows Recovery Environment (WinRE) is a companion operating system installed alongside Windows 11, typically in a separate partition, that can help with troubleshooting, recovery, or booting from...
www.elevenforum.com www.elevenforum.com



2) When possible run the V2 log collector > post a share link

www.elevenforum.com

BSOD Crash Analysis

Help with BSOD crashes
www.elevenforum.com www.elevenforum.com



3) Plan to run the latest version of the HP UEFI hardware diagnostics overnight while sleeping:

HP PC Hardware Diagnostics UEFI – v10.8.5.0




4) Power on the laptop and repetitively click F2 > overnight run the HP UEFI hardware diagnostics: system > extensive > loop until error > in the AM if there have been at least 2 loops > click esc > run any component tests as needed > take pictures with a camera or smartphone camera > post images or share links displaying the tests performed with results
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
So doing a force shutdown should be fine?
 

My Computer My Computer

At a glance

Windows 1112 GB
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP Laptop 17-cn1053cl
Memory
12 GB
Screen Resolution
1080p
Yes it will be okay.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
One force shutdown was all that was needed! I logged in and everything is fine now (I hope). Thank you all!
 

My Computer My Computer

At a glance

Windows 1112 GB
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP Laptop 17-cn1053cl
Memory
12 GB
Screen Resolution
1080p
If you post a V2 share link it may have information about the cause.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
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