Hi everyone,
I am hoping someone can help me troubleshoot an ongoing crashing issue on my laptop. This has been happening for over a month, but the crashes have become much more frequent in the past week.
Problem
The laptop boots up normally and appears fine initially. However, after about 5 to 10 minutes of use, the entire system freezes and crashes to a Blue Screen of Death.
Observed Errors
The system triggers one of the following two error screens:
What I tried
Extra details
Because the problem persists across a complete reset and diagnostics pass without error, I am wondering if this might be a physical hardware problem. Any advice or crash analysis troubleshooting suggestions would be greatly appreciated.
I am hoping someone can help me troubleshoot an ongoing crashing issue on my laptop. This has been happening for over a month, but the crashes have become much more frequent in the past week.
Problem
The laptop boots up normally and appears fine initially. However, after about 5 to 10 minutes of use, the entire system freezes and crashes to a Blue Screen of Death.
Observed Errors
The system triggers one of the following two error screens:
- "Stop Code: CLOCK_WATCHDOG_TIMEOUT (0X101)"
- "MACHINE CHECK EXCEPTION"
What I tried
- Completely reset the laptop, but the crashes continue to happen.
- Ran diagnostic tests, but none of them detected any issues.
Extra details
Because the problem persists across a complete reset and diagnostics pass without error, I am wondering if this might be a physical hardware problem. Any advice or crash analysis troubleshooting suggestions would be greatly appreciated.
- Windows Build/Version
- Windows 11 Pro, 25H2 OS build 26200.9711
My Computer
At a glance
Windows11Intel Core i7 1185G7E @ 2.90GHz64.0GB Dual-Channel DDR4 @ 1595MHz (22-22-22-52)Intel Iris Xe Graphics (HP)
- OS
- Windows11
- Computer type
- Laptop
- Manufacturer/Model
- HP Envy
- CPU
- Intel Core i7 1185G7E @ 2.90GHz
- Motherboard
- HP 8984 (U3E1)
- Memory
- 64.0GB Dual-Channel DDR4 @ 1595MHz (22-22-22-52)
- Graphics Card(s)
- Intel Iris Xe Graphics (HP)
- Sound Card
- Realtek High Definition Audio
- Monitor(s) Displays
- Generic PnP Monitor (1920x1080@60Hz)
- Screen Resolution
- 1920x1080
- Hard Drives
- 953GB NVMe INTEL SSDPEKNW010TB (RAID (SSD))




