Malwarebytes - "Trojan" enquiry


Thanks for looking


I am using Windows 11 Pro - Version 24H2 (OS Build 26120.21.30), Windows Feature Experience Pack 1000.26100.32.0 with an 'active' Windows 11 Pro product key.
64-bit operating system, x64-based processor.
Intel(R) Core(TM) i7-7700K CPU running at 4.20GHz.
32.0 GB Installed RAM, and I use 'Windows Update' (and check 'Advanced options') every time I boot my PC.

I am also using Malwarebytes version 5.2.0.140, update package version 1.0.90683, component package version 1.0.5073, which I also update on a regular basis.

When using my 'basic' laptop a few months ago, having the same OS and Malwarebytes above, I received a batch of 'Trojan' warnings via my Malwarebytes installation, an issue which seemed to resolve following my regular 'updates', but it is now occurring again?

I had to switch to my gaming PC, whose stats I have listed above. I fully updated it using MS Update and re-configured this using both my Microsoft and Malwarebytes accounts: No drive copying was involved.

About two weeks later, and as same as before, I started receiving multiple (but different), Malwarebytes 'popups', stating:

Website blocked due to Trojan.

All these different versions seem to be linked with ‘Microsoft Edge’, which I do not use, and were all located in:

\Program Files (x86)\Microsoft\Edge\Application\msedge.exe

All versions have been 'Outbound' on Port '80', but with the following 'IP' and 'Domain Name' combinations being used:

94.237.52.82 - uk36.prmsrvs.com
94.237.50.183 - uk101.prmsrvs.com
94.237.53.108 - uk111.prmsrvs.com
94.237.49.227 - uk116.prmsrvs.com
94.237.53.238 - uk119.prmsrvs.com
5.22.209.234 - nl23.prmsrvs.com

Please can someone tell me if the above poses an active risk to me, or is likely to be resolved following my future ‘Windows’ and ‘Malwarebytes’ updates?

Thank you for your time :-)
 

My Computer My Computer

At a glance

Windows 11 25H2 (OS Build 26200.8655)Processor: 11th Gen Intel(R) Core(TM) i5-1135...12GBIntel R Iris R XE Graphics family
OS
Windows 11 25H2 (OS Build 26200.8655)
Computer type
Laptop
Manufacturer/Model
Dell
CPU
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40G
Motherboard
64-bit operating system Dell 0XMF7W
Memory
12GB
Graphics Card(s)
Intel R Iris R XE Graphics family
Sound Card
Cirrus Speakers High Definition Audio
Monitor(s) Displays
Generic PnP monitor
Screen Resolution
1920 x 1080
Hard Drives
NVMe 670p SSDPEKNU512GZ NVMe I NTEL 512GB
Case
cheap
Mouse
Logitech wireless mouse
Internet Speed
16 Mps download
Browser
Google Chrome
Antivirus
Security: Microsoft Defender & Malwarebytes Premium (with browser guard)
Other Info
Dell model: Inspiron 15 3511

My Computers My Computers

  • At a glance

    Windows 11 Home 25H2 26200.8655AMD Ryzen 3 5300G8gbRadeon Graphics 4.00GHZ
    OS
    Windows 11 Home 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion TP01-2xxx
    CPU
    AMD Ryzen 3 5300G
    Memory
    8gb
    Graphics Card(s)
    Radeon Graphics 4.00GHZ
    Monitor(s) Displays
    ViewSonic
    Keyboard
    HP
    Mouse
    wireless Microsoft
    Browser
    FireFox
    Antivirus
    Avira
  • At a glance

    Updated Windows 10 to 11 25H2 26200.8655Intel Core i3 8100 @3.60 GHz8.GBIntel UHD 360 (HP)
    Operating System
    Updated Windows 10 to 11 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Core i3 8100 @3.60 GHz
    Motherboard
    HP 8653 (U3E1)
    Memory
    8.GB
    Graphics card(s)
    Intel UHD 360 (HP)
    Sound Card
    Realtek High Def
    Monitor(s) Displays
    ViewSonic
    Other Info
    #3 System: HP laptop Windows 25H2 11Pro 26200.8524
Although @remover has provided an excellent suggestion, Malwarebytes trouble tickets are processed through the Tampa, FL office, whose staff may still be impacted by the hurricanes and had an unavoidable backlog.

A topic may also be opened in the Malwarebytes staff managed Windows Malware Removal Help & Support sub-forum for equivalent expertise.

BTW, MB5 version 5.2.0.140-1.0.5073 is a BETA and you must assume all risks. Version 5.1.11.139-1.0.5072 is the current release to General Availability (GA).

HTH
 
Last edited:

My Computer My Computer

At a glance

Windows macOS Linux
OS
Windows macOS Linux
TRUE, "Malwarebytes trouble tickets are processed through the Tampa, FL office". So there may be a backlog of computer users in line in front of you? The Malwarebytes forum: sub-forum, it may be wise to post your issue in here: Windows Malware Removal Help & Support
thanks for the reminder 1PW......
 

My Computer My Computer

At a glance

Windows 11 25H2 (OS Build 26200.8655)Processor: 11th Gen Intel(R) Core(TM) i5-1135...12GBIntel R Iris R XE Graphics family
OS
Windows 11 25H2 (OS Build 26200.8655)
Computer type
Laptop
Manufacturer/Model
Dell
CPU
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40G
Motherboard
64-bit operating system Dell 0XMF7W
Memory
12GB
Graphics Card(s)
Intel R Iris R XE Graphics family
Sound Card
Cirrus Speakers High Definition Audio
Monitor(s) Displays
Generic PnP monitor
Screen Resolution
1920 x 1080
Hard Drives
NVMe 670p SSDPEKNU512GZ NVMe I NTEL 512GB
Case
cheap
Mouse
Logitech wireless mouse
Internet Speed
16 Mps download
Browser
Google Chrome
Antivirus
Security: Microsoft Defender & Malwarebytes Premium (with browser guard)
Other Info
Dell model: Inspiron 15 3511
  • Like
Reactions: 1PW
I must be invisible :winkt:
 

My Computers My Computers

  • At a glance

    Windows 11 Home 25H2 26200.8655AMD Ryzen 3 5300G8gbRadeon Graphics 4.00GHZ
    OS
    Windows 11 Home 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion TP01-2xxx
    CPU
    AMD Ryzen 3 5300G
    Memory
    8gb
    Graphics Card(s)
    Radeon Graphics 4.00GHZ
    Monitor(s) Displays
    ViewSonic
    Keyboard
    HP
    Mouse
    wireless Microsoft
    Browser
    FireFox
    Antivirus
    Avira
  • At a glance

    Updated Windows 10 to 11 25H2 26200.8655Intel Core i3 8100 @3.60 GHz8.GBIntel UHD 360 (HP)
    Operating System
    Updated Windows 10 to 11 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Core i3 8100 @3.60 GHz
    Motherboard
    HP 8653 (U3E1)
    Memory
    8.GB
    Graphics card(s)
    Intel UHD 360 (HP)
    Sound Card
    Realtek High Def
    Monitor(s) Displays
    ViewSonic
    Other Info
    #3 System: HP laptop Windows 25H2 11Pro 26200.8524
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