Solved Microsoft account problem


uco73

Active member
Local time
12:07 PM
Posts
21
Location
Loznica
OS
Windows 11 Pro for Workstations x64 23H2
Since yesterday I have a big problem with my microsoft account. I can't log in, because it says that the password is incorrect. When I change my password, it says the same thing again. I can't ask for online help because I can't log in. I was set to log in using the authenticator app on my mobile phone. However, since yesterday when I click on the phone to approve the login, a notification pops up saying that there is an error in communication with the server. Now I can't do anything and everything asks me to reconnect, and I can't do anything there. What could it be and how to solve this problem?
 

My Computer

System One

  • OS
    Windows 11 Pro for Workstations x64 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell 5820 XL Tower
    CPU
    Intel Xeon W-2195 18c 36t 2,3 - 4,3GHz
    Motherboard
    Dell 0TVW7J
    Memory
    8x32GB (256GB) DDR4 ECC registered Samsung 2400MHz CL17
    Graphics Card(s)
    Manli Gallardo RTX 3080 Ti
    Sound Card
    Integrated with Technics SU-VZ320, Jamo Cornet 145, Yamaha YST-SW80
    Monitor(s) Displays
    Kingston HyperX Armada 25 240Hz
    Screen Resolution
    1920x1080
    Hard Drives
    LiteOn IT LCS-256M6S 7mm 256GB, Seagate SkyHawk Survelliance 6TB, Seagate 2TB, SK Hynix SC401 SSD 1TB, Toshiba DT01ACA100 1TB
    PSU
    Delta Electronics H950EF-00 950W
    Case
    Dell Precision 5820 XL Tower
    Cooling
    Air
    Keyboard
    Asus ROG Claymore II
    Mouse
    Asus ROG Chakram
    Internet Speed
    5Mb/s DL 0,5Mb/s UL
    Browser
    Chrome
    Antivirus
    Kaspersky Internet Security 2024
Since yesterday I have a big problem with my microsoft account. I can't log in, because it says that the password is incorrect. When I change my password, it says the same thing again. I can't ask for online help because I can't log in. I was set to log in using the authenticator app on my mobile phone. However, since yesterday when I click on the phone to approve the login, a notification pops up saying that there is an error in communication with the server. Now I can't do anything and everything asks me to reconnect, and I can't do anything there. What could it be and how to solve this problem?
You may have locked yourself out and attempting to change the password made things worse as you probably were still connected elsewhere.
Log out of every single device you may be logged in. Double check to make sure, do not forget phone link. Reboot all devices.
Then and only then try to log back in, if it fails then attempt to change password.
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
I'm not locked myself. I know what I'm doing. Probably somebody hacked my account.
 

My Computer

System One

  • OS
    Windows 11 Pro for Workstations x64 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell 5820 XL Tower
    CPU
    Intel Xeon W-2195 18c 36t 2,3 - 4,3GHz
    Motherboard
    Dell 0TVW7J
    Memory
    8x32GB (256GB) DDR4 ECC registered Samsung 2400MHz CL17
    Graphics Card(s)
    Manli Gallardo RTX 3080 Ti
    Sound Card
    Integrated with Technics SU-VZ320, Jamo Cornet 145, Yamaha YST-SW80
    Monitor(s) Displays
    Kingston HyperX Armada 25 240Hz
    Screen Resolution
    1920x1080
    Hard Drives
    LiteOn IT LCS-256M6S 7mm 256GB, Seagate SkyHawk Survelliance 6TB, Seagate 2TB, SK Hynix SC401 SSD 1TB, Toshiba DT01ACA100 1TB
    PSU
    Delta Electronics H950EF-00 950W
    Case
    Dell Precision 5820 XL Tower
    Cooling
    Air
    Keyboard
    Asus ROG Claymore II
    Mouse
    Asus ROG Chakram
    Internet Speed
    5Mb/s DL 0,5Mb/s UL
    Browser
    Chrome
    Antivirus
    Kaspersky Internet Security 2024
I'm not locked myself. I know what I'm doing. Probably somebody hacked my account.
How are you connecting to the internet? From your post it seems you may have an issue with your provider.
 

My Computer

System One

  • OS
    Windows 11 Professional
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microcenter B677
    CPU
    Intel Core i5-9400
    Motherboard
    ASRock H310CM-HDV/M.2
    Memory
    32GB
    Graphics Card(s)
    Integrated Intel UHD Graphics 630
    Sound Card
    Intel Kaby Lake - High Definition Audio / cAVS (Audio, Voice, Speech) [A0]
    Monitor(s) Displays
    LG Model: GSM59F1
    Screen Resolution
    2560x1080
    Case
    Lian Li 205M
    Antivirus
    Kaspersky AV
I have Kaspersky Internet Security 2024.
 

My Computer

System One

  • OS
    Windows 11 Pro for Workstations x64 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell 5820 XL Tower
    CPU
    Intel Xeon W-2195 18c 36t 2,3 - 4,3GHz
    Motherboard
    Dell 0TVW7J
    Memory
    8x32GB (256GB) DDR4 ECC registered Samsung 2400MHz CL17
    Graphics Card(s)
    Manli Gallardo RTX 3080 Ti
    Sound Card
    Integrated with Technics SU-VZ320, Jamo Cornet 145, Yamaha YST-SW80
    Monitor(s) Displays
    Kingston HyperX Armada 25 240Hz
    Screen Resolution
    1920x1080
    Hard Drives
    LiteOn IT LCS-256M6S 7mm 256GB, Seagate SkyHawk Survelliance 6TB, Seagate 2TB, SK Hynix SC401 SSD 1TB, Toshiba DT01ACA100 1TB
    PSU
    Delta Electronics H950EF-00 950W
    Case
    Dell Precision 5820 XL Tower
    Cooling
    Air
    Keyboard
    Asus ROG Claymore II
    Mouse
    Asus ROG Chakram
    Internet Speed
    5Mb/s DL 0,5Mb/s UL
    Browser
    Chrome
    Antivirus
    Kaspersky Internet Security 2024

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
Yet here you are.
@OAT made a pretty good suggestion, perhaps you should check it?
Something is wrong with my internet connection. After many tries, finally, problem is solved. My internet is terrible.
 

My Computer

System One

  • OS
    Windows 11 Pro for Workstations x64 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell 5820 XL Tower
    CPU
    Intel Xeon W-2195 18c 36t 2,3 - 4,3GHz
    Motherboard
    Dell 0TVW7J
    Memory
    8x32GB (256GB) DDR4 ECC registered Samsung 2400MHz CL17
    Graphics Card(s)
    Manli Gallardo RTX 3080 Ti
    Sound Card
    Integrated with Technics SU-VZ320, Jamo Cornet 145, Yamaha YST-SW80
    Monitor(s) Displays
    Kingston HyperX Armada 25 240Hz
    Screen Resolution
    1920x1080
    Hard Drives
    LiteOn IT LCS-256M6S 7mm 256GB, Seagate SkyHawk Survelliance 6TB, Seagate 2TB, SK Hynix SC401 SSD 1TB, Toshiba DT01ACA100 1TB
    PSU
    Delta Electronics H950EF-00 950W
    Case
    Dell Precision 5820 XL Tower
    Cooling
    Air
    Keyboard
    Asus ROG Claymore II
    Mouse
    Asus ROG Chakram
    Internet Speed
    5Mb/s DL 0,5Mb/s UL
    Browser
    Chrome
    Antivirus
    Kaspersky Internet Security 2024
Something is wrong with my internet connection. After many tries, finally, problem is solved. My internet is terrible.
If you are using ISP's DNS, definitely change it or even better, use DoH.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3600 & No fTPM (07/19)
    Motherboard
    MSI B450 TOMAHAWK 7C02v1E & IFX TPM (07/19)
    Memory
    4x 8GB ADATA XPG GAMMIX D10 DDR4 3200MHz CL16
    Graphics Card(s)
    MSI Radeon RX 580 ARMOR 8G OC @48FPS (08/19)
    Sound Card
    Creative Sound Blaster Z (11/16)
    Monitor(s) Displays
    24" Philips 24M1N3200ZS/00 (05/24)
    Screen Resolution
    1920×1080@165Hz via DP1.4
    Hard Drives
    ADATA XPG GAMMIX S11 Pro SSD 512GB (07/19)
    PSU
    Seasonic M12II-520 80 Plus Bronze (11/16)
    Case
    Lian Li PC-7NB & 3x Noctua NF-S12A FLX@700rpm (11/16)
    Cooling
    CPU Cooler Noctua NH-U12S@700rpm (07/19)
    Keyboard
    HP Wired Desktop 320K + Rabalux 76017 Parker (01/24)
    Mouse
    Logitech M330 Silent Plus (04/23)
    Internet Speed
    400/40 Mbps via RouterOS (05/21) & TCP Optimizer
    Browser
    Edge & Brave for YouTube & LibreWolf for FB
    Antivirus
    NoAV & Binisoft WFC & NextDNS
    Other Info
    Backup: Hasleo Backup Suite (PreOS)
    Notifier: Xiaomi Mi Band 7 NFC (05/24)
    Headphones: Sennheiser RS170 (09/10)
    Phone: Samsung Galaxy Xcover 7 (02/24)
    2nd Monitor: AOC G2460VQ6 @75Hz (02/19)
I know what I'm doing. Probably somebody hacked my account.
Yet you had a problem and are in the wrong forum.
And you made a bold statement without any evidence whatsoever.
Glad it's resolved.
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
I'm not locked myself. I know what I'm doing.
I'll not insult you by attempting to help you then. Perhaps you'll pop back and offer some of your superior expertise in here once you've sussed things out.
 

My Computer

System One

  • OS
    WIN 10 Pro
Something is wrong with my internet connection. After many tries, finally, problem is solved. My internet is terrible.
Glad to hear you was able to solve your problem. I'll never forget the headaches I use to get back in the dial-up internet days
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender

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