Microsoft Edge Completely Broken on Windows 11 – Need Urgent Help

LittleTale · Aug 21, 2025

Hello everyone,

I’m experiencing a major issue with Microsoft Edge on Windows 11, and nothing I’ve tried so far has fixed it. Edge seems completely broken for me.

Here are the problems I’m facing:

The new tab page takes about 3 seconds to load.
Icons on the new tab page are unclickable, and many appear as broken images.
The built-in VPN refuses to turn on — it just doesn’t work.
The translation feature is completely broken, always showing “Unable to translate page” errors.
I cannot install any extensions. Every time I try, I get the error: “An error has occurred. Download interrupted.”
Syncing doesn’t work at all. Favorites, passwords, and account data do not sync, even though I’m logged into my Microsoft account. Instead, it just says: “This feature is coming soon. We’ll keep you in touch.”

What I’ve tried:

Uninstalled and reinstalled Microsoft Edge.
Completely removed Edge from my system and reinstalled it fresh (deleted all Program file X86 edge related).
Used the “Repair” option for Edge in "app".
Reset edge from the browser option.
Repaired Windows 11 through the Windows Update repair tool (which reinstalled Win11 creating a Windows.old folder).

Unfortunately, none of these steps have helped. The issues remain exactly the same.

Has anyone else run into this? Is there any way to fully reset or properly fix Edge? I’d greatly appreciate any guidance or solutions.

Thank you in advance!

OAT · Aug 21, 2025

Uninstalled and reinstalled Microsoft Edge.
Completely removed Edge from my system and reinstalled it fresh.
Used the “Repair” option for Edge.
Repaired Windows 11 through the Windows Update repair tool.

I thing you are listing twice the same procedures but I don't know what installing 'fresh' means.
Your user data folder is probably corrupt.
After stopping Edge, Delete:

Code:

C:\Users\USERNAME\AppData\Local\Microsoft\Edge\User Data

Then restart Edge & let it sync.

neldog · Aug 21, 2025

I see you wrote "repair edge", do you mean "reset edge". If not try this.

To reset Microsoft Edge, open the browser and navigate to Settings > Reset settings > Restore settings to their default values, then click Reset.
This will reset your browser to its original state, clearing browsing data and disabling extensions.

DTG1 · Aug 21, 2025

OAT said:
Uninstalled and reinstalled Microsoft Edge.

Completely removed Edge from my system and reinstalled it fresh.

Used the “Repair” option for Edge.

Repaired Windows 11 through the Windows Update repair tool.

I thing you are listing twice the same procedures but I don't know what installing 'fresh' means.
Your user data folder is probably corrupt.
After stopping Edge, Delete:

Code:

C:\Users\USERNAME\AppData\Local\Microsoft\Edge\User Data

Then restart Edge & let it sync.

I'd go as far as uninstalling Edege and deleting the whole users edge folder and reinstall, just to sure any other data is corrupt.

If that doesnt work, the only thing left is a corrupt registry.

LittleTale · Aug 21, 2025

OAT said:
Uninstalled and reinstalled Microsoft Edge.

Completely removed Edge from my system and reinstalled it fresh.

Used the “Repair” option for Edge.

Repaired Windows 11 through the Windows Update repair tool.

I thing you are listing twice the same procedures but I don't know what installing 'fresh' means.
Your user data folder is probably corrupt.
After stopping Edge, Delete:

Code:

C:\Users\USERNAME\AppData\Local\Microsoft\Edge\User Data

Then restart Edge & let it sync.

DTG1 said:
I'd go as far as uninstalling Edege and deleting the whole users edge folder and reinstall, just to sure any other data is corrupt.

If that doesnt work, the only thing left is a corrupt registry.

Hello again,

Thank you for the suggestion about deleting the Local AppData\Microsoft\Edge folder. I went ahead and tried it, along with all the other recommendations provided (including reinstalling Edge).

Unfortunately, the exact same problems are still happening — nothing has improved.

What’s strange is that this issue has happened on both of my desktop computers that are on the same network. It started on one, and then within a few weeks the exact same problems appeared on the other as well.

The only third-party program I’ve been using on both systems is O&O ShutUp10. I’ve had it installed since I first set up Windows 11 (over 3 months ago and 1 years for the other). I used it to disable some Windows 11 options like telemetry and data sharing with Microsoft.

At this point, I really don’t know what else to try. Do you have any other ideas or steps I could follow?

Thanks in advance for your help.

LittleTale · Aug 21, 2025

Errors compilations

win11raider · Aug 21, 2025

According to your first screeshot, have you tried running Edge without any extension, especially uBlock Origin?

Chromium-based browsers, including Edge, no longer support or will not support uBlock Origin. At the moment, only Firefox will support it. That is why you get the error shown in the first screenshot when installing the extension. And if you already had it installed, that is why some elements of the website are not loading, you cannot click on some of them, or the new tab takes so long to load.

Marcus Vinicus · Aug 21, 2025

@LittleTale

Have you tried running Edge in safe mode?

How to open Microsoft Edge browser in Safe Mode

To launch or run Microsoft Edge in Safe Mode, open a new InPrivate window. To exit Safe Mode in Edge, close the InPrivate browser window.

www.thewindowsclub.com

LittleTale · Aug 21, 2025

win11raider said:
According to your first screeshot, have you tried running Edge without any extension, especially uBlock Origin?

Chromium-based browsers, including Edge, no longer support or will not support uBlock Origin. At the moment, only Firefox will support it. That is why you get the error shown in the first screenshot when installing the extension. And if you already had it installed, that is why some elements of the website are not loading, you cannot click on some of them, or the new tab takes so long to load.

That was just an exemple of an app that won't download... I don't have any because it's a fresh install and nothing will sync !

Marcus Vinicus said:
@LittleTale

Have you tried running Edge in safe mode?

How to open Microsoft Edge browser in Safe Mode

To launch or run Microsoft Edge in Safe Mode, open a new InPrivate window. To exit Safe Mode in Edge, close the InPrivate browser window.

www.thewindowsclub.com

Tried it too... no change... translator won't work, neither vpn, and cannot add extensions

Marcus Vinicus · Aug 21, 2025

The other option is to do a repair install.

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

Steve C · Aug 22, 2025

I would recover from my last working backup

LittleTale · Aug 22, 2025

Marcus Vinicus said:
The other option is to do a repair install.

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

I did that and it changed nothing. . . Sadly still had the edge problem after the whole windows reinstallation.

Steve C said:
I would recover from my last working backup

I tried doing that, restoring from a backup from almost 1 month ago... did not end well, got an error after like 2H of "restoring from backup" then when my computer started I had no explorer anymore ... just a grey screen with a mouse pointer.
Had to go back using windows safe mode and restore from the auto backup before the restoration...
weird is that SFC/scannow says that my windows is fine and working correctly !

Someone mention to me that it could be a firewall problem not leting microsoft services connect... Is it possible ?

DTG1 · Aug 22, 2025

LittleTale said:
Someone mention to me that it could be a firewall problem not leting microsoft services connect... Is it possible ?

Microsoft services connection is used throughout all windows apps. Not likely the problem, I recall an app that would show whats connected and whats being block, i think it was something from Essentials and win10 tho.

cereberus · Aug 22, 2025

In general, if a repair upgrade fails, something is so fubared, the only realistic option is to do a full clean install from scratch.

If you decide to do this, make sure you have backed up critical data, passwords/install codes and I also recommend backing up drivers.

PS stop using apps like Shutup 10.

antspants · Aug 22, 2025

Hi, welcome to the forum.

Are you able to create a new user profile and test Edge behaviors there? If it works fine, the issue is likely profile-specific.

Add a local User Account to Windows 11:

Add Local User Account in Windows 11

This tutorial will show you how to create and add a local account as a user on the PC in Windows 11. Having different accounts on a shared PC lets multiple people use the same device, all while giving everyone their own sign-in info, plus access to their own files, browser favorites, and...

www.elevenforum.com

Make it an Administrators Account if you like:

Change Account Type in Windows 11

This tutorial will show you how to change the account type of users to be either a standard user or administrator in Windows 11. Having different accounts on a shared PC lets multiple people use the same device, all while giving everyone their own sign-in info, plus access to their own files...

www.elevenforum.com

And/Or switch it to a Microsoft Account if you like:

Switch to Microsoft Account from Local Account in Windows 11

This tutorial will show you how to switch to a Microsoft account from a local account to sign in to Windows 11 with instead. You can sign in to Windows 11 with a local account or a Microsoft account. However, you can easily switch between using a local account or a Microsoft account to sign in...

www.elevenforum.com

You can remove it when you’re done checking:

Delete User Account in Windows 11

This tutorial will show you how to delete a user account to remove it from your Windows 11 PC. Having different accounts on a shared PC lets multiple people use the same device, all while giving everyone their own sign-in info, plus access to their own files, browser favorites, and desktop...

www.elevenforum.com

OR If it turns out your current profile is broken or has been corrupted, you’ll have to start a thread or ask in here, how to move your stuff to the new user profile to replace your old profile. (IF you don’t feel like doing a fresh install)

neves · Aug 22, 2025

LittleTale said:
Errors compilations

Did you use O&O ShutUp on a clean install and tested Edge after - or was Edge not working even on a fresh install?

If you have issues with Edge on a clean install - the issue is elsewhere - probably a faulty driver. Try the latest Chipset drivers - released just recently (yesterday) - ROG STRIX X870E-E GAMING WIFI | ROG Strix | Gaming motherboards｜ROG - Republic of Gamers｜ROG Global

Also, use uBlock Origin Lite - uBlock Origin Lite - Microsoft Edge Addons - Chromium based browsers lost their support for uBlock Origin - due to changes in their infrastructure, or use Firefox.

Microsoft Edge Completely Broken on Windows 11 – Need Urgent Help

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