Solved Mouse not working

The-Hive

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I have noticed that a few times when I start Win 11 there is no mouse pointer. I have tried all sorts to get it back but nothing works other that a re boot then all is fine, I am not sure if it is the mouse or Win 11. Has anyone else had this problem?

Mouse is a sandstrom usb/bluetooth mouse (usb mode) and using Beta 22100.194

Thanks...... Rod
 

My Computers

System One System Two

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 2TB 970 Evo
    Samsung 2TB P981A
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Hard Drives
    512Gb SSD
    Browser
    Chrome
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    Norton

BunnyJ

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I have noticed that a few times when I start Win 11 there is no mouse pointer. I have tried all sorts to get it back but nothing works other that a re boot then all is fine, I am not sure if it is the mouse or Win 11. Has anyone else had this problem?

Mouse is a sandstrom usb/bluetooth mouse (usb mode) and using Beta 22100.194

Thanks...... Rod
Do you have a corded mouse to check things out? I haven't encountered this issue and I'm using a corded mouse.
 

My Computer

System One

  • Operating System
    Windows 11 Home 22000.258
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banna Junior 6K - E Series
    CPU
    AMD Ryze 3 3200G
    Motherboard
    ASUS Prime B350M-E
    Memory
    Crucial Ballistix Sport LT 2666 MHz DDR4 - 16GB
    Graphics Card(s)
    GeForce GTX TITAN X 12GB
    Sound Card
    On motherboard
    Monitor(s) Displays
    Viotek 32" Curved, ViewSonic 27"
    Screen Resolution
    1080P
    Hard Drives
    Primary Samsung 256 SSD
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    NZXT 510
    Cooling
    Stock AMD cooler
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 240.78 mbps Upload: 12.02 mbps Ping: 15ms
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jvickers

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Did the mouse work before installing the beta driver? If so, you might consider rolling back the driver.
 

My Computers

System One System Two

  • Operating System
    Windows 11 Pro (22000.184)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 7 3700X
    Motherboard
    MSI MPG X570 GAMING EDGE WIFI
    Memory
    Crucial Ballistix Sport LT 3200 MHz DDR4 DRAM Desktop Gaming Memory 32MB
    Graphics Card(s)
    ZOTAC Gaming GeForce GTX 1660 Super 6GB GDDR6 192-bit Gaming Graphics Card/ ZOTAC GeForce GTX 1050 Ti Mini, 4GB GDDR5 DisplayPort 128-bit Gaming Graphic Card
    Sound Card
    Proprietary
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ Samsung SyncMaster BX2331 23"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    ADATA XPG SX8200 Pro 1TB
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    PSU
    Thermaltake Smart 700W 80+ White Certified PSU
    Case
    Rosewill ATX Mid Tower Gaming Computer Case, Gaming Case with Blue LED for Desktop
    Cooling
    Stock Ryzen 7 3700X Fan
    Keyboard
    Logitech K840 (soon to be a Corsair K70)
    Mouse
    Logitech MX Master 3 (Bluetooth)
    Internet Speed
    120MB/s Download/ 10MB/s Upload
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    AMD FX Black Edition
    Motherboard
    Asus M5A97 LE R2.0
    Memory
    16MB DDR
    Graphics card(s)
    I forget, but it's old.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
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    120MB/10MB
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    Chrome
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    Other Info
    Currently taken down because of a lack of space :-(
    Maybe I'll make room somewhere and connect to the Dev channel if possible.

wordsworth

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I'm running Windows 10 but had problems in it with a Microsoft Bluetooth mouse and Asus Bluetooth USB dongle; a reboot was the only recourse when it happened which was simply when Windows and the Asus dongle did not quite see eye to eye on the cold boot. I bought a corded mouse to resolve that problem and the problem of not having a mouse in the BIOS since the dongle apparently did not have HID capability.
 

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System One System Two

  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Wordsworth 10000
    CPU
    Core i7 10700K 3.8 GHz
    Motherboard
    Asus ROG Strix Z590-A Gaming Wifi
    Memory
    Corsair Vengeance LPX DDR4 32GB 3200MHz
    Graphics Card(s)
    Asus Radeon RX480 Strix 8GB
    Sound Card
    Asus Xonar DSX
    Monitor(s) Displays
    HP 2709m
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 Pro M.2 SSD 500GB; Samsung 980 M.2 SSD 1TB
    PSU
    Thermaltake Toughpower Grand Platinum 850W
    Case
    Fractal Design Meshify 2
    Cooling
    CPU-Noctua NH D15 Chromax, GPU-Stock, Case-Noctua Chromax 3x140
    Keyboard
    Microsoft Natural Ergo 4000
    Mouse
    HP X500
    Internet Speed
    Cable
    Browser
    Vivaldi, MS Edge
    Antivirus
    Malwarebytes 4.4.3, Windows Defender
    Other Info
    Klipsch Promedia 5.1 THX
    Asus External Blu-Ray 16D1X-USB 3.0
  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Wordsworth 6000
    CPU
    Core i7 6700K 4.0 GHz
    Motherboard
    Asus Z170 Pro
    Memory
    Corsair Vengeance LPX DDR4 32GB 3000MHz
    Graphics card(s)
    Asus GeForce GTX 1050 Ti
    Sound Card
    Asus Xonar SE
    Monitor(s) Displays
    HP X24ih
    Screen Resolution
    1920x1080
    Hard Drives
    Intel 760p M.2 SSD 500GB; Intel 540 SSD 480GB; Intel 335 SSD 240GB
    PSU
    Thermaltake Toughpower GF1 750W
    Case
    Lian Li PC-B70
    Cooling
    CPU- Noctua NH-D15; GPU-Stock; Case-Noctua Chromax 2x140, 2x120
    Mouse
    Microsoft Wireless Comfort 5050
    Keyboard
    Microsoft Wireless Comfort 5050
    Internet Speed
    Cable
    Browser
    Vivaldi, MS Edge
    Antivirus
    Malwarebytes 4.4.3, Windows Defender
    Other Info
    HP bd 340
    HP bd 240
    Denon DRA-800H
    Klipsch RP-600M
    Klipsch R-100SW (2)

The-Hive

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Do you have a corded mouse to check things out? I haven't encountered this issue and I'm using a corded mouse.
No I have always used this mouse on this pc from new
 

My Computers

System One System Two

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 2TB 970 Evo
    Samsung 2TB P981A
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Hard Drives
    512Gb SSD
    Browser
    Chrome
    Antivirus
    Norton

The-Hive

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Did the mouse work before installing the beta driver? If so, you might consider rolling back the driver.
No I have always used this mouse on this pc from new, and I put it on win 11 from the start after setting it up on 10
 

My Computers

System One System Two

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 2TB 970 Evo
    Samsung 2TB P981A
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Hard Drives
    512Gb SSD
    Browser
    Chrome
    Antivirus
    Norton

The-Hive

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I'm running Windows 10 but had problems in it with a Microsoft Bluetooth mouse and Asus Bluetooth USB dongle; a reboot was the only recourse when it happened which was simply when Windows and the Asus dongle did not quite see eye to eye on the cold boot. I bought a corded mouse to resolve that problem and the problem of not having a mouse in the BIOS since the dongle apparently did not have HID capability.
Thanks for info, it works 9 times out of 10, it could well be me accidently pressing the connect button ( I don't so)
 

My Computers

System One System Two

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 2TB 970 Evo
    Samsung 2TB P981A
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Hard Drives
    512Gb SSD
    Browser
    Chrome
    Antivirus
    Norton

johnlgalt

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Since you're running it in BT mode, you could always check to make sure it is still paired - You'll need to use the nav keys and TAB, but easy enough to do.

Win + I --> Down arrow key until Bluetooth and devices is highlighted --> Space (to select Bluetooth) --> Hit Tab repeatedly until Devices is highlighted --> Hit the Enter key to select --> Now you can use the up and down arrows to scroll the list an Tab to select individual items. What you're really trying to do here it make sure that the mouse shows up.

Of course, as tedious as this is, a reboot might simply be the better option. But one other thing you could take a look at is in Device Manager:

Open Device Manager (Win + X -- Device Manager) --> find your Bluetooth device (usually a brand name like Intel Bluetooth, or something like that) and double click it --> go to the Power Management tab --> disable Allow the computer to turn off this device to save power.

210.png

See if that helps the situation.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * Corsair Vengeance 32 GB 3600 MHz
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2* 1920*1080
    Hard Drives
    3x Sabrent Rocket PCIe Gen4 NVMe M.2 1 TB SSD (SB-ROCKET-NVMe4-1TB)
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM --> RAID1
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
  • Operating System
    Windows 10 x64 Pro build 21H1
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master (shared) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
    Browser
    Edge Chromium | Chrome | Firefox Nightly | Brave
    Antivirus
    Defender + MB4
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