Solved Mouse not working


The-Hive

The First Three Star Guru
Guru
VIP
Local time
2:38 AM
Posts
11,607
Location
Wiltshire UK
OS
Windows 11 Pro
I have noticed that a few times when I start Win 11 there is no mouse pointer. I have tried all sorts to get it back but nothing works other that a re boot then all is fine, I am not sure if it is the mouse or Win 11. Has anyone else had this problem?

Mouse is a sandstrom usb/bluetooth mouse (usb mode) and using Beta 22100.194

Thanks...... Rod
 

My Computers My Computers

  • At a glance

    Windows 11 Pro13th Gen Core i9 13900HX32GB DDR5 @4800MHz 2x16GBGeforce RTX 4090HX 16GB
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M18 R1
    CPU
    13th Gen Core i9 13900HX
    Memory
    32GB DDR5 @4800MHz 2x16GB
    Graphics Card(s)
    Geforce RTX 4090HX 16GB
    Sound Card
    Nvidia HD / Realtek ALC3254
    Monitor(s) Displays
    18" QHD+
    Screen Resolution
    25660 X 1600
    Hard Drives
    C: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    D: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    Case
    Dark Metallic Moon
    Keyboard
    Alienware M Series per-key AlienFX RGB
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer Killer AX1690 Wi-Fi Network Adaptor Wi-Fi 6E
    Bluetooth 5.2
    Alienware Z01G Graphic Amplifier
  • At a glance

    Windows 11 Pro10th Gen i-9 10900 K32Gb Dual Channel DDR4 @ 8843MHzNvidia RTX 2080 Super
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen i-9 10900 K
    Memory
    32Gb Dual Channel DDR4 @ 8843MHz
    Graphics card(s)
    Nvidia RTX 2080 Super
    Sound Card
    Nvidia
    Screen Resolution
    1920 x 1080
    Hard Drives
    Hard Drive C: Samsung 2TB SSD PM981a NVMe
    Hard Drive D:Samsung 2TB SSD 970 EVO Plus
    Mouse
    Alienware 610M
    Browser
    Chrome
    Antivirus
    Norton
I have noticed that a few times when I start Win 11 there is no mouse pointer. I have tried all sorts to get it back but nothing works other that a re boot then all is fine, I am not sure if it is the mouse or Win 11. Has anyone else had this problem?

Mouse is a sandstrom usb/bluetooth mouse (usb mode) and using Beta 22100.194

Thanks...... Rod
Do you have a corded mouse to check things out? I haven't encountered this issue and I'm using a corded mouse.
 

My Computer My Computer

At a glance

Windows 11 Home- RP - 26H2 -26300.9278AMD Ryzen 5 5600GG.SKILL Ripjaws V Series 64GB 4x16Nvidia geforce gtx titan x
OS
Windows 11 Home- RP - 26H2 -26300.9278
Computer type
PC/Desktop
Manufacturer/Model
Banana Junior 5600-G Series
CPU
AMD Ryzen 5 5600G
Motherboard
Asus ROG Strix B550-F
Memory
G.SKILL Ripjaws V Series 64GB 4x16
Graphics Card(s)
Nvidia geforce gtx titan x
Monitor(s) Displays
28" ASUS VP28U 4k
Screen Resolution
4K
Hard Drives
Primary SAMSUNG 970 EVO Plus
PSU
EVGA BQ 700w 80+ Bronze
Case
Zalman i3 NEO
Cooling
ARCTIC Freezer 7 X
Keyboard
Corsair
Mouse
Amazon Generic with Cord
Internet Speed
Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
Browser
Firefox and Edge
Antivirus
MS - Defender
Other Info
Speakers: Klipsch ProMedia 2.1
Did the mouse work before installing the beta driver? If so, you might consider rolling back the driver.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 RP channelRyzen 9 5900XCorsair Vengeance RGB PRO 64GB (2x32GB) DDR4 ...ASUS GeForce RTX 4070 Super OC 12GB DDR6 / ZO...
    OS
    Windows 11 Pro 25H2 RP channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570S Edge Max WiFi
    Memory
    Corsair Vengeance RGB PRO 64GB (2x32GB) DDR4 3600 (PC4-28800) C18
    Graphics Card(s)
    ASUS GeForce RTX 4070 Super OC 12GB DDR6 / ZOTAC RTX 3060 Twin Edge OC 12GB GDDR6
    Sound Card
    Proprietary on MB / FiiO K5Pro DAC
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ ASUS VA24DQSB) 23.8"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Corsair RM1000e
    Case
    Phanteks Enthoo Pro Full Tower Chassis with Window
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    ~950Mb/s download / ~700Mb/s upload
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • At a glance

    Windows 11 ProRyzen 7 3700X32MB DDR4I forget, but it's old. I can't see the need ...
    Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 7 3700X
    Motherboard
    MSI B550 Gaming GEN3 Gaming Motherboard
    Memory
    32MB DDR4
    Graphics card(s)
    I forget, but it's old. I can't see the need to upgrade it.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24" (dual monitor setup)
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    ~750Mb/s download / ~750Mb/s upload
    Browser
    Edge
    Antivirus
    Defender and Malware Bytes
  • ASUS Vivobook 16X, 16" WUXGA(1920x1200) Business Laptop Computer, AMD Ryzen 7, 16GB DDR4 RAM, 1TB SSD, Windows 11 Pro, Wi-Fi 6, USB-C, Full-Sized Keyboard, Webcam, HDMI
I'm running Windows 10 but had problems in it with a Microsoft Bluetooth mouse and Asus Bluetooth USB dongle; a reboot was the only recourse when it happened which was simply when Windows and the Asus dongle did not quite see eye to eye on the cold boot. I bought a corded mouse to resolve that problem and the problem of not having a mouse in the BIOS since the dongle apparently did not have HID capability.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2Core i7 10700K 3.8 GHzCorsair Vengeance LPX DDR4 128 GB 3000MHzAsus ProArt GeForce RTX 4070 Ti Super 16 GB
    OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Wordsworth 10000
    CPU
    Core i7 10700K 3.8 GHz
    Motherboard
    Asus ROG Strix Z590-A Gaming Wifi
    Memory
    Corsair Vengeance LPX DDR4 128 GB 3000MHz
    Graphics Card(s)
    Asus ProArt GeForce RTX 4070 Ti Super 16 GB
    Sound Card
    Asus Xonar DSX
    Monitor(s) Displays
    HP 2709m
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 990 Pro M.2 SSD 2 TB; Samsung 990 Pro M.2 SSD 4 TB
    PSU
    Thermaltake Toughpower GF3 1350W
    Case
    Fractal Design Meshify 2
    Cooling
    CPU-Noctua NH D15 Chromax, GPU-Stock, Case-Noctua Chromax 3x140
    Keyboard
    Microsoft Natural Ergo 4000
    Mouse
    HP X500
    Internet Speed
    Cable
    Browser
    Vivaldi, MS Edge
    Antivirus
    Malwarebytes 5.2.4, Windows Defender
    Other Info
    Klipsch Promedia 5.1 THX
    Asus External Blu-Ray 16D1X-USB 3.0
  • At a glance

    Windows 11 Pro 25H2Core i7 6700K 4.0 GHzCorsair Vengeance LPX DDR4 32 GB 3000MHzAsus GeForce GTX 1050 Ti
    Operating System
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Wordsworth 6000
    CPU
    Core i7 6700K 4.0 GHz
    Motherboard
    Asus Z170 Pro
    Memory
    Corsair Vengeance LPX DDR4 32 GB 3000MHz
    Graphics card(s)
    Asus GeForce GTX 1050 Ti
    Sound Card
    Asus Xonar SE
    Monitor(s) Displays
    HP X24ih
    Screen Resolution
    1920x1080
    Hard Drives
    Intel 760p M.2 SSD 500 GB; Intel 540 SSD 480 GB; Intel 335 SSD 240 GB
    PSU
    Thermaltake Toughpower GF1 750W
    Case
    Lian Li PC-B70
    Cooling
    CPU- Noctua NH-D15; GPU-Stock; Case-Noctua Chromax 2x140, 2x120
    Keyboard
    Microsoft Wireless Comfort 5050
    Mouse
    Microsoft Wireless Comfort 5050
    Internet Speed
    Cable
    Browser
    Vivaldi, MS Edge
    Antivirus
    Malwarebytes 4.4.3, Windows Defender
    Other Info
    HP bd 340
    HP bd 240
    Denon DRA-800H
    Klipsch RP-600M
    Klipsch R-100SW (2)

    System 3 Specs
    Windows 11 Pro 25H2
    Core i7 10700K 3.8 GHz
    Asus ROG Strix Z590-A Gaming Wifi
    Corsair Vengeance LPX DDR4 32 GB 3200MHz
    Asus Radeon RX560 Dual 4 GB
    Xonar SE
    Samsung 980 Pro M.2 SSD 1 TB (2)
    Thermaltake Toughpower GF3 850W
    Fractal Design Meshify 2
    CPU-Noctua NH D15 Chromax, GPU-Stock, Case-Noctua Chromax 2x140,1x120
Do you have a corded mouse to check things out? I haven't encountered this issue and I'm using a corded mouse.
No I have always used this mouse on this pc from new
 

My Computers My Computers

  • At a glance

    Windows 11 Pro13th Gen Core i9 13900HX32GB DDR5 @4800MHz 2x16GBGeforce RTX 4090HX 16GB
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M18 R1
    CPU
    13th Gen Core i9 13900HX
    Memory
    32GB DDR5 @4800MHz 2x16GB
    Graphics Card(s)
    Geforce RTX 4090HX 16GB
    Sound Card
    Nvidia HD / Realtek ALC3254
    Monitor(s) Displays
    18" QHD+
    Screen Resolution
    25660 X 1600
    Hard Drives
    C: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    D: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    Case
    Dark Metallic Moon
    Keyboard
    Alienware M Series per-key AlienFX RGB
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer Killer AX1690 Wi-Fi Network Adaptor Wi-Fi 6E
    Bluetooth 5.2
    Alienware Z01G Graphic Amplifier
  • At a glance

    Windows 11 Pro10th Gen i-9 10900 K32Gb Dual Channel DDR4 @ 8843MHzNvidia RTX 2080 Super
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen i-9 10900 K
    Memory
    32Gb Dual Channel DDR4 @ 8843MHz
    Graphics card(s)
    Nvidia RTX 2080 Super
    Sound Card
    Nvidia
    Screen Resolution
    1920 x 1080
    Hard Drives
    Hard Drive C: Samsung 2TB SSD PM981a NVMe
    Hard Drive D:Samsung 2TB SSD 970 EVO Plus
    Mouse
    Alienware 610M
    Browser
    Chrome
    Antivirus
    Norton
Did the mouse work before installing the beta driver? If so, you might consider rolling back the driver.
No I have always used this mouse on this pc from new, and I put it on win 11 from the start after setting it up on 10
 

My Computers My Computers

  • At a glance

    Windows 11 Pro13th Gen Core i9 13900HX32GB DDR5 @4800MHz 2x16GBGeforce RTX 4090HX 16GB
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M18 R1
    CPU
    13th Gen Core i9 13900HX
    Memory
    32GB DDR5 @4800MHz 2x16GB
    Graphics Card(s)
    Geforce RTX 4090HX 16GB
    Sound Card
    Nvidia HD / Realtek ALC3254
    Monitor(s) Displays
    18" QHD+
    Screen Resolution
    25660 X 1600
    Hard Drives
    C: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    D: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    Case
    Dark Metallic Moon
    Keyboard
    Alienware M Series per-key AlienFX RGB
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer Killer AX1690 Wi-Fi Network Adaptor Wi-Fi 6E
    Bluetooth 5.2
    Alienware Z01G Graphic Amplifier
  • At a glance

    Windows 11 Pro10th Gen i-9 10900 K32Gb Dual Channel DDR4 @ 8843MHzNvidia RTX 2080 Super
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen i-9 10900 K
    Memory
    32Gb Dual Channel DDR4 @ 8843MHz
    Graphics card(s)
    Nvidia RTX 2080 Super
    Sound Card
    Nvidia
    Screen Resolution
    1920 x 1080
    Hard Drives
    Hard Drive C: Samsung 2TB SSD PM981a NVMe
    Hard Drive D:Samsung 2TB SSD 970 EVO Plus
    Mouse
    Alienware 610M
    Browser
    Chrome
    Antivirus
    Norton
I'm running Windows 10 but had problems in it with a Microsoft Bluetooth mouse and Asus Bluetooth USB dongle; a reboot was the only recourse when it happened which was simply when Windows and the Asus dongle did not quite see eye to eye on the cold boot. I bought a corded mouse to resolve that problem and the problem of not having a mouse in the BIOS since the dongle apparently did not have HID capability.
Thanks for info, it works 9 times out of 10, it could well be me accidently pressing the connect button ( I don't so)
 

My Computers My Computers

  • At a glance

    Windows 11 Pro13th Gen Core i9 13900HX32GB DDR5 @4800MHz 2x16GBGeforce RTX 4090HX 16GB
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M18 R1
    CPU
    13th Gen Core i9 13900HX
    Memory
    32GB DDR5 @4800MHz 2x16GB
    Graphics Card(s)
    Geforce RTX 4090HX 16GB
    Sound Card
    Nvidia HD / Realtek ALC3254
    Monitor(s) Displays
    18" QHD+
    Screen Resolution
    25660 X 1600
    Hard Drives
    C: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    D: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    Case
    Dark Metallic Moon
    Keyboard
    Alienware M Series per-key AlienFX RGB
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer Killer AX1690 Wi-Fi Network Adaptor Wi-Fi 6E
    Bluetooth 5.2
    Alienware Z01G Graphic Amplifier
  • At a glance

    Windows 11 Pro10th Gen i-9 10900 K32Gb Dual Channel DDR4 @ 8843MHzNvidia RTX 2080 Super
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen i-9 10900 K
    Memory
    32Gb Dual Channel DDR4 @ 8843MHz
    Graphics card(s)
    Nvidia RTX 2080 Super
    Sound Card
    Nvidia
    Screen Resolution
    1920 x 1080
    Hard Drives
    Hard Drive C: Samsung 2TB SSD PM981a NVMe
    Hard Drive D:Samsung 2TB SSD 970 EVO Plus
    Mouse
    Alienware 610M
    Browser
    Chrome
    Antivirus
    Norton
Since you're running it in BT mode, you could always check to make sure it is still paired - You'll need to use the nav keys and TAB, but easy enough to do.

Win + I --> Down arrow key until Bluetooth and devices is highlighted --> Space (to select Bluetooth) --> Hit Tab repeatedly until Devices is highlighted --> Hit the Enter key to select --> Now you can use the up and down arrows to scroll the list an Tab to select individual items. What you're really trying to do here it make sure that the mouse shows up.

Of course, as tedious as this is, a reboot might simply be the better option. But one other thing you could take a look at is in Device Manager:

Open Device Manager (Win + X -- Device Manager) --> find your Bluetooth device (usually a brand name like Intel Bluetooth, or something like that) and double click it --> go to the Power Management tab --> disable Allow the computer to turn off this device to save power.

210.png

See if that helps the situation.
 

My Computers My Computers

  • At a glance

    Windows 11 23H2 Current buildAMD Ryzen 9 3950X4 * 32 GB - Corsair Vengeance 3600 MHzEVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12...
    OS
    Windows 11 23H2 Current build
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * 32 GB - Corsair Vengeance 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2x Eve Spectrum ES07D03 4K Gaming Monitor (Matte) | Eve Spectrum ES07DC9 4K Gaming Monitor (Glossy)
    Screen Resolution
    3x 3840 x 2160
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM) } 3x Sabrent Rocket NVMe 4.0 1 TB SSD (USB)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    Arctic Liquid Freezer III 420 RGB + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3S | MX Master 3 for Business
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
    Browser
    Nightly (default) + Firefox (stable), Chrome, Edge , Arc
    Antivirus
    Defender + MB 5 Beta
  • At a glance

    ChromeOS Flex Dev Channel (current)Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 250...16 GBIntel(R) HD Graphics 520
    Operating System
    ChromeOS Flex Dev Channel (current)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryville 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell
    Mouse
    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
Back
Top Bottom