Solved MS Teams problem


BrianInEngland

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I use MS Teams with a Personal account, every weekend I use it to video call my mum. Normally there's never a problem but today I had no video, just the circle for the name, and the little box where my video image goes was just a blank grey square. Mum could hear and see me as normal and I could hear her but not see her.

Tried with my partner in the same house, same problem so not a network issue. I've not changed anything since last time I used Teams.

This is the version of Teams that's pre-installed with Windows 11. No problem with the Android app.
 
Last edited:

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    Windows 11 Pro 22H2 (RP channel)
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    Microsoft Edge

cereberus

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I would just uninstall it and reinstall it?
 

My Computer

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    Yep, Laptop has one.
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BrianInEngland

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I would just uninstall it and reinstall it?
It's the Teams that came with Windows, there's no way to re-install. The one in the Windows Store is for school/work

Edit: this worked, it can be easily re-installed.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro 22H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    32GB Corsair Platinum RGB 3600MHz
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 980 Pro 2TB
    Samsung 970 Pro Plus 1TB
    Samsung 970 Pro 1TB
    Samsung T7 Touch 1TB
    Samsung 870 Evo 2TB (on external USB connector)
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Logitech G810
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge

BrianInEngland

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Windows 11 Pro 22H2 (RP channel)
Tried again today, nothing again. No picture from my camera, blank screen with just the circle in the middle. WhatsApp and Facebook Messenger working fine with the camera.

Re-installing Teams didn't fix it this time 🤔
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    32GB Corsair Platinum RGB 3600MHz
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 980 Pro 2TB
    Samsung 970 Pro Plus 1TB
    Samsung 970 Pro 1TB
    Samsung T7 Touch 1TB
    Samsung 870 Evo 2TB (on external USB connector)
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Logitech G810
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge

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