Need help with recurring laptop BSODs


zbook said:
Please post a new V2 share link on Sunday or Monday before the technician diagnostics.

Also post share links for event viewer system and application data:

www.yourwindowsguide.com

How to share event logs in case of a computer issue

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.
www.yourwindowsguide.com www.yourwindowsguide.com
Click to expand...
I will make sure to post the new V2 link before the appointment.

Here is the application log file

EventViewerSystem - Google Drive

drive.google.com drive.google.com

***I updated to include system files as well.
 

Attachments

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Asus ROG Zephyrus G14
It looks like that the Stop 0xC1 wasn't saved for some reason, although, the fact that it is crashing with Driver Verifier does suggest that there may be a driver at fault here.

Since the last crash was a Stop 0x133, could you please upload the following file to your Google Drive:

Code: 
%systemroot%\MEMORY.DMP
 

My Computer My Computer

At a glance

Windows 11, Windows 10, Linux Fedora Cinnamon
OS
Windows 11, Windows 10, Linux Fedora Cinnamon
Open administrative command prompt and copy and paste: chkdsk /b /v C:

Run these chkdsk switches overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v c:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.


Then run:


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Post a share link.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
x BlueRobot said:
It looks like that the Stop 0xC1 wasn't saved for some reason, although, the fact that it is crashing with Driver Verifier does suggest that there may be a driver at fault here.

Since the last crash was a Stop 0x133, could you please upload the following file to your Google Drive:

Code: 
%systemroot%\MEMORY.DMP
Click to expand...
I think these are the right files.

MemoryDMP - Google Drive

drive.google.com drive.google.com

zbook said:
Then run:


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Post a share link.
Click to expand...
Here is the txt file generated.

chkdsk - Google Drive

drive.google.com drive.google.com
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Asus ROG Zephyrus G14
Please run a new chkdsk /b /v C: > post a new share link

(run overnight while sleeping)
 
Last edited:

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation

My Computer My Computer

At a glance

Windows 11, Windows 10, Linux Fedora Cinnamon
OS
Windows 11, Windows 10, Linux Fedora Cinnamon
x BlueRobot said:
It looks like you've uploaded an empty folder?
Click to expand...
Sorry for that, when I try to compress the minidump folder into a zip, it gives a file not found or no read permission error. Not sure how to resolve that.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Asus ROG Zephyrus G14
Why are you trying to compress the Minidump folder? You need to compress a single file called MEMORY.DMP which is under %systemroot% i.e. C:\Windows\MEMORY.DMP.
 

My Computer My Computer

At a glance

Windows 11, Windows 10, Linux Fedora Cinnamon
OS
Windows 11, Windows 10, Linux Fedora Cinnamon
x BlueRobot said:
Why are you trying to compress the Minidump folder? You need to compress a single file called MEMORY.DMP which is under %systemroot% i.e. C:\Windows\MEMORY.
Click to expand...
Sorry for my misunderstanding. Finally figured out how to compress the Memory.Dmp, hopefully I did it correctly this time.

MEMORY.zip

drive.google.com drive.google.com
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Asus ROG Zephyrus G14
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