New Dell XPS 15 9520 Won't Power Off Please Advice


newmann

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352
OS
Windows 11 Pro
I am using the new dell xps 15 9520. Now when I don't use the computer for few minutes, it would go this screen where it is like a background picture and a quote under it where sometimes I press enter and it go straight to whatever I was doing, or I have to enter my windows password.


So when this occurred, I believe I clicked on that quote maybe. But then I clicked enter and it didn't work. It seemed to have frozen. I then went to hold power for few seconds and it doesn't do much except that freezing thing is now in the middle.


Can someone please tell me how I can fix this issue? My laptop is not plugged into an outlet. I do have that 2 in 1 usb and hdmi adapter connected to it. How do i power it off or restart? I have no idea what to do now.
 

My Computer

System One

  • OS
    Windows 11 Pro
You should be able to turn it off by holding down the power button. It might take holding it down up to 15-20 seconds for the laptop to shut completely off.

I see you are also having issues with the laptop powering on. You definitely need to review your power settings once you get back into it.
Open cmd promt as admin and type powercfg -a
Make a screenshot and post it here
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
And unplug the USB first in case it's holding things up.
 

My Computers

System One System Two

  • OS
    11 Pro 23H2 OS build 22631.3296
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    13Mbps
    Browser
    Brave, Edge or Firefox
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB

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