Solved New laptop, constantly running fan, high core temp?

Please ask Dell how they would troubleshoot the

live kernel events and these event viewer reports:

(post their links)


Then plan RMA.





The hardware real-time clock was not set because evaluation of the ACPI Time and Alarm Device method failed. Status: 0xC00000BB

USB device draining system power when system is idle. Device: VID: 0xBDA PID: 0x8153 REV: 0x31FD Removal action failed: SkippedAsRecentIoObservered

USB device draining system power when system is idle. USB Device: VID: 0x4B8 PID: 0x89B REV: 0x100 Removal action failed: QueryRemovalInitiated

USB device draining system power when system is idle. USB Device: VID: 0x924 PID: 0x9D16 REV: 0x0 Removal action failed: QueryRemovalInitiated

The driver detected a controller error on \Device\Harddisk1\DR1.
The driver detected a controller error on \Device\Harddisk1\DR3.
The driver detected a controller error on \Device\Harddisk1\DR5.
The driver detected a controller error on \Device\Harddisk1\DR7.
The driver detected a controller error on \Device\Harddisk1\DR9.
The driver detected a controller error on \Device\Harddisk1\DR11.
The driver detected a controller error on \Device\Harddisk1\DR13.
The driver detected a controller error on \Device\Harddisk1\DR15.
The driver detected a controller error on \Device\Harddisk1\DR17.
The driver detected a controller error on \Device\Harddisk2\DR2.
The driver detected a controller error on \Device\Harddisk2\DR4.
The driver detected a controller error on \Device\Harddisk2\DR6.
The driver detected a controller error on \Device\Harddisk2\DR8.
The driver detected a controller error on \Device\Harddisk2\DR9.
The driver detected a controller error on \Device\Harddisk2\DR10.
The driver detected a controller error on \Device\Harddisk2\DR12.
The driver detected a controller error on \Device\Harddisk2\DR16.
The driver detected a controller error on \Device\Harddisk2\DR20.
The driver detected a controller error on \Device\Harddisk2\DR29.
The driver detected a controller error on \Device\Harddisk3\DR3.
The driver detected a controller error on \Device\Harddisk3\DR5.
The driver detected a controller error on \Device\Harddisk3\DR8.
The driver detected a controller error on \Device\Harddisk3\DR10.
The driver detected a controller error on \Device\Harddisk3\DR30.


The IO operation at logical block address 0x800 for Disk 1 (PDO name: \Device\0000006b) was retried.

An error was detected on device \Device\Harddisk1\DR1 during a paging operation.



Updated Secure Boot certificates are available on this device but have not yet been applied to the firmware.

Library is not supported in BIOS: \??\C:\WINDOWS\System32\DriverStore\FileRepository\intcoed_oemlibpath.inf_amd64_8dd0029ef625a664\adl_tisa_stereo_lib.bin, status = The request is not supported..

FX module is not supported in BIOS: {9a44a769-1a51-464a-a54b-1a4084bf370b} from \??\C:\WINDOWS\System32\DriverStore\FileRepository\intcoed_oemlibpath.inf_amd64_8dd0029ef625a664\adl_tisa_2p2.bin.

zbook said:

Please reboot into safe mode > run V2 > post a link into the newest post

Boot to Safe Mode in Windows 11

This tutorial will show you how to boot Windows 11 into normal mode, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default...

www.elevenforum.com

Reboot into clean boot > run V2 > post a link into the newest post

Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts

This tutorial will show you how to perform a clean boot to start Windows 10 or Windows 11 using a minimal set of drivers and startup programs for troubleshooting application conflicts. Troubleshooting Windows can be a complex process due to the many different drivers, settings, and programs...

www.elevenforum.com

Click to expand...

Tried tonight but having trouble getting into safe mode on bitlocker encrypted drive. Have the instructions. Just need to come at it with fresh eyes. Might not be until Monday now.

Please decide whether you want to

a) stop troubleshooting and RMA
b) troubleshoot and RMA


Whatever the choice please ask Dell for their suggestions for future thread viewers.


There are more rigorous software that stress hardware than the Dell diagnostics for drives, GPU, CPU, etc.

zbook said:

Please decide whether you want to

a) stop troubleshooting and RMA
b) troubleshoot and RMA


Whatever the choice please ask Dell for their suggestions for future thread viewers.


There are more rigorous software that stress hardware than the Dell diagnostics for drives, GPU, CPU, etc.

Click to expand...

Thanks. For when I speak to Dell, could you just give me a summary of what the V2 logs tell you. Just helps to know what I'm taking about if they quibble. Will also just wait for a couple of days to see if the new heatsink fan and reseating with fresh thermal paste does anything. They are doing that this afternoon. That will narrow down a bit more...possiby.... unless the logs tell another story about what's going on?

Will, of course also refer them here...

When available, update the progress with post #22.



Post #18 had some of the events from the event viewer with dates and times.

Post #21 had them organized with only the error messages.



The live kernel events with bugchecks 141, 1A8, 1B8 were all related to GPU .

The controller errors, retried, and paging errors related to drives.

The BIOS had not supported entries.

​

zbook said:

When available, update the progress with post #22.



Post #18 had some of the events from the event viewer with dates and times.

Post #21 had them organized with only the error messages.



The live kernel events with bugchecks 141, 1A8, 1B8 were all related to GPU .

The controller errors, retried, and paging errors related to drives.

The BIOS had not supported entries.

​

Click to expand...

It did. Thank you very much. Will post back as things progress.

zbook said:

When available, update the progress with post #22.



Post #18 had some of the events from the event viewer with dates and times.

Post #21 had them organized with only the error messages.



The live kernel events with bugchecks 141, 1A8, 1B8 were all related to GPU .

The controller errors, retried, and paging errors related to drives.

The BIOS had not supported entries.

​

Click to expand...

Just had a chance to look at this. Befire I get back to Dell, and looking at the descriptions of some of the events and erros just need to see if you think any of the following could relevant to some of the issues all of which Dell are aware of:

• I have upgraded the Samsung 500GB SSD with a Kingdton 2TB SSD (a lot seem to relate to hard disks) - I have partioned this into 3 partiotions to seperate data from operating system. I do not know what the Harddisk1\DRx numbers refer to and if this could be relevent.
• I am using a usb hub that does not have an external power supply
• I have reinstalled the operating system and activated with with my own standalone retail licence key (this coudl easily be changed back to the OEM key).

But even with these points I do not see why i should not be able to do these things without causing any of the issues you have identified in the logs.
Thank you again for your help.

If I'd purchased a new laptop I'd make sure that it has no hangs, freezes, black screens, BSODs, etc.

I'd not want any of these: The live kernel events with bugchecks 141, 1A8, 1B8 were all related to GPU.


If there are no hangs, freezes, black screens, BSODs, etc., then you've got time to test drive before the warranty expires.

The controller errors could be related to drives that were permanent or temporarily attached..




Check the warranty coverage to see if you're ok to run software that stress test the hardware components.




Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials

Aim for 1 hour testing.

Please make note of the importance of temperature monitoring and aborting the test in the GPU link.

Abort testing as needed for temperature changes, freezing, display artifacts, etc.

FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
FurMark - GPU Stress Test

Post images or share links..





Run Sea Tools Long generic test (all drives) > post images or share links

This is Dell's reply:

Thank you for sharing the logs with us.

Upon reviewing the files, we noticed that the logs provided appear to be operating‑system–related and do not contain the necessary diagnostic information required to isolate the issue you are experiencing. To move forward effectively, we will need the relevant application‑specific or hardware‑level logs

We appreciate your cooperation and look forward to resolving this issue as quickly as possible.
Thank you for choosing Dell.

Where do you think I should go from here? Other than asking them how I should prepare the 'relevant application‑specific or hardware‑level logs'?

And I thought you said that some related to hardware?

kevinboardley said:

Where do you think I should go from here? Other than asking them how I should prepare the 'relevant application‑specific or hardware‑level logs'?

Click to expand...

See post #23

kevinboardley said:

This is Dell's reply:

Thank you for sharing the logs with us.

Upon reviewing the files, we noticed that the logs provided appear to be operating‑system–related and do not contain the necessary diagnostic information required to isolate the issue you are experiencing. To move forward effectively, we will need the relevant application‑specific or hardware‑level logs

We appreciate your cooperation and look forward to resolving this issue as quickly as possible.
Thank you for choosing Dell.

Where do you think I should go from here? Other than asking them how I should prepare the 'relevant application‑specific or hardware‑level logs'?

And I thought you said that some related to hardware?

Click to expand...

Ask them what specifically they want.


If there are any problems:

1) Make free or pay backup images > save the images to another disk drive or the cloud
2) Clean install Windows 11
3) Test with gaming software and software designed to stress test hardware components
4) Record symptoms: hangs, freezes, etc.; Record signs: black screens, blue screens, unexpected shutdowns and restarts
5) View log files
6) Restore the backup image after testing the new operating system has completed

zbook said:

Ask them what specifically they want.


If there are any problems:

1) Make free or pay backup images > save the images to another disk drive or the cloud
2) Clean install Windows 11
3) Test with gaming software and software designed to stress test hardware components
4) Record symptoms: hangs, freezes, etc.; Record signs: black screens, blue screens, unexpected shutdowns and restarts
5) View log files
6) Restore the backup image after testing the new operating system has completed

Click to expand...

So I ran the v2 logging they supplied myself, the one they could not run on my machine 5 seperate times when they were remoting in. Apparently the file dump was not where it should be. But it was dumped to the corect location when I ran it tonight and I sent them the logs. These are the logs they are referring to in their last reply #32.

If I reinstall Win11 I can just take out the Kingston SSD and reinsert the samsung SSD it came with.

I can only do the steps above if you can stick with me for the viewing of log files becuase I don't know what I'm looking for. I don't know immeadiately where to find the warranty details that will tell me if I void the warranty by running the stress tests you recommend. And remember Dell technicians may be reading this.

Whatever route I take I will have to wait until next week because I won't be able to get into this for a couple of weeks as I'm away then will need to use the laptop for another week to test out the changing of the fan and heatsink.

But it has been sitting hardly used today (using desktop instead) and just now I opening it up and was quiet until I opened a few applications and the fan is still running constantly again, admitedly at low level so far. But I am not doing anything with any of the open applications. Max xore temp already 67 degrees. CPU packagae 70 degrees.

Just thought I would check logs on my desktop: For example found similar there with regard to TPM updates:
"Updated Secure Boot certificates are available on this device but have not yet been applied to the firmware. Review the published guidance to complete the update and maintain full protection".
and
"USB device draining system power when system is idle...."

and there are critical kernel events

I have to say that looking at the logs on my desktop Windows Event Viewer shows a fair few errors under system. And I remember way back looking at these on any computer I have had, there are always some that generally do not seem to stop the PC working or mean it is going to die. The black screens though is something I have generally not experienced on desktop. Are these things just part and parcel of the Windows Operating system?

Please post a new V2 share link into the newest post.



Run administrative command prompt: > post share links

wevtutil epl Application %userprofile%\Desktop\application.evtx

wevtutil epl System %userprofile%\Desktop\system.evtx

zbook said:

Please post a new V2 share link into the newest post.



Run administrative command prompt: > post share links

wevtutil epl Application %userprofile%\Desktop\application.evtx

wevtutil epl System %userprofile%\Desktop\system.evtx

Click to expand...

Trying this, I get (I have replaced username with account username):

Using windows administrator powershell

PS C:\> wevtutil epl Application %username%\Desktop\application.evt
Failed to export log Application.
The system cannot find the path specified.

and using administrator cmd prompt

C:\Windows\System32>wevtutil epl Application %username%\Desktop\application.evt
Failed to export log Application.
The system cannot find the path specified.

Please post a new V2 share link into the newest post.



Run administrative PS: > post share links

wevtutil epl Application "$env:USERPROFILE\Desktop\application.evtx" /ow:true

wevtutil epl System "$env:USERPROFILE\Desktop\system.evtx" /ow:true

zbook said:

Please post a new V2 share link into the newest post.



Run administrative PS: > post share links

wevtutil epl Application "$env:USERPROFILE\Desktop\application.evtx" /ow:true

wevtutil epl System "$env:USERPROFILE\Desktop\system.evtx" /ow:true

Click to expand...

Running those with spaces in the username result is:
Failed to "System cannot find the path specified"

Running with the spaces take out of username result is:
Failed to export log Application.
The file exists.
The system cannot find the path specified.

Don't know if I'm doing something wrong and just to be clear because I don't want to waste your time with misunderstandings. Dell supplied me with a command prompt for V2 log files that ran for them when they were remoting into my machine but did not dump the logfile. They and I tried it in total 5 times. I tried running it myself this morning and as far as I know it did dump the logfile which is this one. [REMOVED FILE DUMP - Can send to zbook]

The computer has had BSODs in Dec, Jan, and Feb.

What is the Dell plan for RMA?




Make sure that images or share links are posted for all steps / tests.





1) Add WMIC:

DISM /Online /Add-Capability /CapabilityName:WMIC~~~~





2) Run Tuneup plus > post a share link

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums





3) Enable regback:





4) Create a new restore point:

Create System Restore Point in Windows 10




5) Run Sea Tools Long generic test (all drives) > post images or share links




6) Run HD Sentinel (all drives) > post images or share links (do not run until posting results for each steps 1, 2, 3, 4, and 5)

Hard Disk Sentinel - HDD health and temperature monitoring
a) Overview
b) Temperature
c) SMART

After going through this thread again, I believe your number one issue to solve, prior to all this other troubleshooting, is your CPU temps. Your processor should not be thermal throttling. That alone should be enough for your vendor to take that system back for a replacement. That is not normal regardless of whatever background processes might be running.

OK sorry for the long delay. Problem when you need to use the machine.

At Dell's request I have reinserted the supplied samsung SSD and have reinstalled Windows. Nothing else apart from HWInfo. Fan hasn't stopped running througout just installing, setting up windows and a bit of configuration of windows and browser.

I have said that I did not want to troubleshoot any more and just wanted to RMA the machine for a refund. THey have said they cannot do that at this stage.

I now need to prove that there is something wrong so will install. If I run stress tests can Dell say that I have voided the warranty?