New Motherboard, Cannot Find External USB Hard Drive


Not Myself

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Windows 11 PRO 25H2 (OS Build 26200.6725)
Searched on line, all I found were the usual conflicting and confusing "help" files, so I came here to ask for some actual help, namely how do I reconnect the external hard drive? (At least that the drive is no longer connected told me why my Macrium Reflect backups failed without my needing to open Macrium and look at the logs.)
 

My Computer My Computer

At a glance

Windows 11 PRO 25H2 (OS Build 26200.6725)Intel Core i7-13700 2.10GHz32 GBNVidia GetForce RTX 4060 Ti
OS
Windows 11 PRO 25H2 (OS Build 26200.6725)
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS 8960
CPU
Intel Core i7-13700 2.10GHz
Motherboard
Dell
Memory
32 GB
Graphics Card(s)
NVidia GetForce RTX 4060 Ti
Sound Card
Realtec
Monitor(s) Displays
Dell U2722D
Screen Resolution
2560 x 1440
Hard Drives
1024GB SSD boot drive; 2TB Internal Mechanical Hard Disc; WD My Passport (1Tb) external; My Passport Ultra (2Tb) external
Keyboard
Dell
Mouse
MX Master 3
Internet Speed
40Mbps (Bonded DSL)
Browser
Firefox (default)
Antivirus
Malwarebytes, MS Defender AV
For us to give the most pertinent answers, could you please elaborate on your problem. From the title of your thread I understand that you changed the motherboard. Does the machine boot into Windows? Did you replace it with an identical model board? Has the new board been flashed with latest bios? There are usb settings in bios. Have you verified all the bios settings are correct in the new board?
If the replacement board is in fact identical to the old board, is all other hardware also the same?
If you can boot into windows open device manager. Expand Universal Serial Bus Controllers and post a screenshot of the results.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
You might also mention whether you're using the front USB ports, or the ones in the rear I/O panel.
 

My Computers My Computers

  • At a glance

    Windows 11 26200.8728Amd Threadripper 7970X128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)Gigabyte RTX 4090 OC
    OS
    Windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D Rev. 1.0
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Innocn 32" OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry KC 500 MX LP (mechanical)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/250 Mbps (down/up)
    Other Info
    xFinity gateway
  • At a glance

    windows 11 26200.8728Intel I9-13900K64GB G.Skill DDR5-6000Gigabyte RTX 3090 ti
    Operating System
    windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Philips 27E1N8900 27" OLED
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)
Searched on line, all I found were the usual conflicting and confusing "help" files, so I came here to ask for some actual help, namely how do I reconnect the external hard drive? (At least that the drive is no longer connected told me why my Macrium Reflect backups failed without my needing to open Macrium and look at the logs.)
Sorry,, I edited my original message to relate how I fixed the problem, but after submitting it, at least in theory, that addition is not there, nor can I edit the message again. I had even added "Solved" to the title, which is no longer there.

Suffice it to say that it occurred to me to wonder what would happen were I to turn off the USB socket on the powered hub, then turn it back on. What happened is that the K:\ drive was instantly recognized. I have already run the short D:\ backup in Macrium, and the longer C:\ backup is running (or was until finished while writing this.)
 

My Computer My Computer

At a glance

Windows 11 PRO 25H2 (OS Build 26200.6725)Intel Core i7-13700 2.10GHz32 GBNVidia GetForce RTX 4060 Ti
OS
Windows 11 PRO 25H2 (OS Build 26200.6725)
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS 8960
CPU
Intel Core i7-13700 2.10GHz
Motherboard
Dell
Memory
32 GB
Graphics Card(s)
NVidia GetForce RTX 4060 Ti
Sound Card
Realtec
Monitor(s) Displays
Dell U2722D
Screen Resolution
2560 x 1440
Hard Drives
1024GB SSD boot drive; 2TB Internal Mechanical Hard Disc; WD My Passport (1Tb) external; My Passport Ultra (2Tb) external
Keyboard
Dell
Mouse
MX Master 3
Internet Speed
40Mbps (Bonded DSL)
Browser
Firefox (default)
Antivirus
Malwarebytes, MS Defender AV
Screenshot 2022-09-08 130136.png
 

My Computer My Computer

At a glance

Windows 11i-7 10700k 3.832gb DDR4 3200RX 580
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Asus
CPU
i-7 10700k 3.8
Motherboard
PRIME Z-490 A
Memory
32gb DDR4 3200
Graphics Card(s)
RX 580
Monitor(s) Displays
1
Screen Resolution
2560x1440
PSU
750
Keyboard
Corsair K95 RGB PLATINUM XT Mechanical Gaming Keyboard
Mouse
G502 HERO

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