Solved (New) Outlook problem


M

Munk1955

Active member
Local time
6:06 PM
Posts
12
Location
Peoria Heights,IL
OS
Windows 11
I woke up this morning and my new outlook mail program will not start up it just shows a blue envelope open and closing but never starts up ..... After hitting troubleshoot it says something about AAD and that it might self mitigate itself ..... This is on a desk top pc running win 11 24h2 fully updated and supported.

But I checked my other desk top pc and it is running win 11 23h2 unsupported and the mail program works just fine ..... Oh and I uninstalled new outlook then added it back but it gives the same result ..... Any ideas as to what my problem might be.
 

My Computer My Computer

At a glance

Windows 11Intel i5Corsair 16 gbNo card .... Not a gamer
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Asus
CPU
Intel i5
Motherboard
Asus
Memory
Corsair 16 gb
Graphics Card(s)
No card .... Not a gamer
Sound Card
None
Monitor(s) Displays
Acer 27"
Screen Resolution
1440
Hard Drives
Samsung 250 gb M.2
PSU
EVGA
Case
Cooler master master box Q300L
Cooling
CM masterliquid lite 120
Keyboard
HP
Mouse
Belkin
Internet Speed
75 down and 12 up Comcast
Browser
Brave & Comodo Dragon (Both chromium)
Antivirus
Windows defender with Comodo firewall
Try repairing or resetting Outlook New

  • Try Repair first. If issues persist, proceed with Reset.
  • Press Win + I to open Settings.
  • Go to Apps > Installed apps.
  • Scroll down or use the search bar to find Outlook (new).
  • Click the three-dot menu next to Outlook and select Advanced options.
  • Scroll down to the Reset section.
  • Choose one of the following:
    • Repair – Attempts to fix the app without affecting your data.
    • Reset – Reinstalls the app and may delete app data.
  • Confirm your choice when prompted.

I don't have Outlook new so here is an image of MS Paint. It should be the same in Outlook New.

Win-1920.webp
 
Last edited:

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8894Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.8894
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    ROG SupremeFX Formula 8-Channel High Definition Audio
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list. OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8894 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.8894 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
    CPU
    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
    Memory
    16GB LPDDR5-5200
    Graphics card(s)
    1x Intel® Iris® Xe Graphics
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512 GB SSD PCIe
    Mouse
    Logiteck MX Master 3S
    Internet Speed
    2000/500
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1x 1 Novo button; 2 in 1 Audio Combo jack; Micro SD Card Reader; HDMI 1.4b; 2 x USB Type-C (TBT4)
    USB 3.2 Gen 2 DP 1.4a
    PD 3.0); 1 x USB 3.2 Gen1 Type A
    Camera
    1x 1080P FHD IR/RGB Hybrid with Privacy Shutter and Dual Array Microphone
    Graphics
    1x Intel® Iris® Xe Graphics
    Monitor
    14" WUXGA
    Form Factor
    Convertible Notebook
  • Windows 11 Pro 25H2 Build 26200.8894 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
AAD (Azure Active Directory) Apparently you’re not alone.

As this is apparently Azure related, If the above doesn't work, see if you can Clear Cached Credentials to resolve it.

  • Close Outlook and all Office apps completely.
  • Open Credential Manager:
    • Press Win + S, type Credential Manager, and open it.
  • Go to the Windows Credentials tab.
  • Remove any entries related to:
    • MicrosoftOffice
    • Outlook
    • AzureAD
  • Restart your PC.
  • Try launching Outlook again.
Only remove the credentials mentioned. Do this at your own risk. You may have to setup your mail again.
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8894Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.8894
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    ROG SupremeFX Formula 8-Channel High Definition Audio
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list. OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8894 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.8894 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
    CPU
    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
    Memory
    16GB LPDDR5-5200
    Graphics card(s)
    1x Intel® Iris® Xe Graphics
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512 GB SSD PCIe
    Mouse
    Logiteck MX Master 3S
    Internet Speed
    2000/500
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1x 1 Novo button; 2 in 1 Audio Combo jack; Micro SD Card Reader; HDMI 1.4b; 2 x USB Type-C (TBT4)
    USB 3.2 Gen 2 DP 1.4a
    PD 3.0); 1 x USB 3.2 Gen1 Type A
    Camera
    1x 1080P FHD IR/RGB Hybrid with Privacy Shutter and Dual Array Microphone
    Graphics
    1x Intel® Iris® Xe Graphics
    Monitor
    14" WUXGA
    Form Factor
    Convertible Notebook
  • Windows 11 Pro 25H2 Build 26200.8894 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
Sorry about not getting back earlier but I'm trying everything people have offered but still nothing seems to work ..... If I ever get this sorted I'll let everyone know.
 

My Computer My Computer

At a glance

Windows 11Intel i5Corsair 16 gbNo card .... Not a gamer
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Asus
CPU
Intel i5
Motherboard
Asus
Memory
Corsair 16 gb
Graphics Card(s)
No card .... Not a gamer
Sound Card
None
Monitor(s) Displays
Acer 27"
Screen Resolution
1440
Hard Drives
Samsung 250 gb M.2
PSU
EVGA
Case
Cooler master master box Q300L
Cooling
CM masterliquid lite 120
Keyboard
HP
Mouse
Belkin
Internet Speed
75 down and 12 up Comcast
Browser
Brave & Comodo Dragon (Both chromium)
Antivirus
Windows defender with Comodo firewall
Ok everybody I have solved my problem .... I found a YT video by Glitch Guru - Titled: Fix new outlook app not opening on windows.
And if you watch the video it references 3 ways to solve it .... The first way did not work but the second one did so I didn't even try the third way.
Thanks for all the helpful suggestions.
 

My Computer My Computer

At a glance

Windows 11Intel i5Corsair 16 gbNo card .... Not a gamer
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Asus
CPU
Intel i5
Motherboard
Asus
Memory
Corsair 16 gb
Graphics Card(s)
No card .... Not a gamer
Sound Card
None
Monitor(s) Displays
Acer 27"
Screen Resolution
1440
Hard Drives
Samsung 250 gb M.2
PSU
EVGA
Case
Cooler master master box Q300L
Cooling
CM masterliquid lite 120
Keyboard
HP
Mouse
Belkin
Internet Speed
75 down and 12 up Comcast
Browser
Brave & Comodo Dragon (Both chromium)
Antivirus
Windows defender with Comodo firewall
Munk1955 said:
Ok everybody I have solved my problem .... I found a YT video by Glitch Guru - Titled: Fix new outlook app not opening on windows.
And if you watch the video it references 3 ways to solve it .... The first way did not work but the second one did so I didn't even try the third way.
Thanks for all the helpful suggestions.
Click to expand...

So is that this video? What was the second way to solve it please? (I know I can't be bothered to watch the whole video!).

 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Home 25H2Core i5-1035G132gb
    OS
    Windows 11 Home 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3606sa
    CPU
    Core i5-1035G1
    Memory
    32gb
    Hard Drives
    Samsung 870 evo sata ssd
    Cooling
    Could be better
    Internet Speed
    50 mbps Starlink
    Browser
    Firefox
    Other Info
    Originally came installed with a 500gb H10 Optane ssd

  • At a glance

    Windows 11 HomeIntel Core i5-1035G116gb
    Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion ce3606sa
    CPU
    Intel Core i5-1035G1
    Memory
    16gb
    Hard Drives
    Hynix Gold P31 2TB
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Antivirus
    Defender
Hazel123 that is the correct video .... Come on now it's only 2 minutes long ..... Watch it and you will see the second way he shows which is the one that worked for me.
 

My Computer My Computer

At a glance

Windows 11Intel i5Corsair 16 gbNo card .... Not a gamer
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Asus
CPU
Intel i5
Motherboard
Asus
Memory
Corsair 16 gb
Graphics Card(s)
No card .... Not a gamer
Sound Card
None
Monitor(s) Displays
Acer 27"
Screen Resolution
1440
Hard Drives
Samsung 250 gb M.2
PSU
EVGA
Case
Cooler master master box Q300L
Cooling
CM masterliquid lite 120
Keyboard
HP
Mouse
Belkin
Internet Speed
75 down and 12 up Comcast
Browser
Brave & Comodo Dragon (Both chromium)
Antivirus
Windows defender with Comodo firewall
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