Notification Mystery

Not Myself

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SuperAntiSpyware notifications would not turn on. I tried more than once to turn them on, but the black dot would move to the right, turn white, and immediately move back to the left as a black dot. I reported, this to TechSmith, they asked for further information, then for a screen shot. I replied to the last request that there was no need to do so.

Why did I do that? When I got home a while ago, I woke the computer, logged, checked for new notifications. There was one, an Update for Super! What mysterious force changed the ability to turn on Super's notifications and turned them on with no personal intervention on my part?

I finally realized that I had not stated that the notifications are for database updates; program updates are handled very differently.
 
Last edited:

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Not Myself

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I have seen more than one fire known to have been extinguished, continue to burn, I have known more than one student claim to have done something that was not done; these I understand, if only partially.

What I assuredly do not understand is why the SuperAntiSpyware notifications, which started working yesterday without my doing anything of which I am aware, and which were working earlier today, now will not work.
 

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System One

  • Operating System
    Windows 11 21H2
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    PC/Desktop
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    Dell XPS 8930
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    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
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    Dell U2719D
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johnlgalt

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Screenshots of the settings panel would probably help - unless another fellow SAS user comes along and can answer it. I don't use it, and I suspect most here do not either.
 

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    Windows 10 Pro X64
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    AMD Ryzen 9 3950X
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    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
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    Defender + MB4

Not Myself

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TechSmith asked for a screen shot, which I sent to them. It is quite uninformative, but it is all that Windows provides. The image shows that SuperAntiSpyware is off, and when I try to turn it on, it does not do that.

To add to the continuing mystery, Super's notifications have turned back on automatically and I received one a short while ago.

Super Failure.jpg
 

My Computer

System One

  • Operating System
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2719D
    Screen Resolution
    2560 x 1440
    Hard Drives
    256GB SSD boot drive Internal 1TB mechanical data drive; WD My Passport (1Tb external; My Passport Ultra (2Tb) external
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    Dell
    Mouse
    MX Master 3
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    4Mbps (Bonded DSL)
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    Firefox (default)
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    Malwarebytes, MS Defender AV

Not Myself

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After updating Windows 11 this morning, I checked the notifications for Super; they were off and could not be turned off. A few hours later, they had been turned on. This seems to be a pattern; what causes it I don't, of course, know.
 

My Computer

System One

  • Operating System
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2719D
    Screen Resolution
    2560 x 1440
    Hard Drives
    256GB SSD boot drive Internal 1TB mechanical data drive; WD My Passport (1Tb external; My Passport Ultra (2Tb) external
    Keyboard
    Dell
    Mouse
    MX Master 3
    Internet Speed
    4Mbps (Bonded DSL)
    Browser
    Firefox (default)
    Antivirus
    Malwarebytes, MS Defender AV

Not Myself

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The mystery continues: This morning, when I determined that the notifications had not worked for at least thirty-six hours, I completely removed SuperAntiSpware, using AShampoo Uninstaller 10, including the Registry and all Super files. I downloaded and installed a new copy; after three and one-half hours, notifications could not be turned on.

Two and one-half hours later, I woke the computer, to find that Super notifications now worked. In the past, when they stopped worked, they would return in as short as perhaps thirty minutes, but an hour or so might have been the longest time gap. What could have been going on for such a long time, why did whatever it was that was blocking the notifications stop?
 

My Computer

System One

  • Operating System
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2719D
    Screen Resolution
    2560 x 1440
    Hard Drives
    256GB SSD boot drive Internal 1TB mechanical data drive; WD My Passport (1Tb external; My Passport Ultra (2Tb) external
    Keyboard
    Dell
    Mouse
    MX Master 3
    Internet Speed
    4Mbps (Bonded DSL)
    Browser
    Firefox (default)
    Antivirus
    Malwarebytes, MS Defender AV

TigerTom

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It might be interfering with Defender.
 

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System One System Two

  • Operating System
    W10 Enterprise LTSC
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    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    i7-2700K
    Motherboard
    Gigabyte GA-P67A-D3-B3
    Memory
    24GB
    Graphics Card(s)
    MSI GeForce RTX2060 Super
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    onboard
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    Samsung curved
    Screen Resolution
    FHD
    Hard Drives
    Samsung EVO870 SSD 1TB
    Seagate Barracuda HDD 8TB
    PSU
    be quiet 550W
    Case
    CoolerMaster
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    be quiet PURE ROCK SLIM BK008
    Keyboard
    KLIM Domination k852
    Mouse
    Logitech standard cordless
    Internet Speed
    10/1 DSL (the fastest line speed available here...)
    Browser
    Mozilla FF 91.2.0esr
    Antivirus
    Defender
    Other Info
    W10 GUI heavily modified with Stardock Blinds "7 for 10" skin and Startmenu.
    No MS Account and no MS apps.
    I upgraded to W10 only for gaming purposes, otherwise I'd kept my beloved W7 Ultimate x64
  • Operating System
    W11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    Intel Core i5-2500
    Motherboard
    Gigabyte PH67A-D3-B3
    Memory
    4GB
    Graphics card(s)
    MSI Geforce 1050Ti
    Sound Card
    onboard
    Monitor(s) Displays
    FujitsuSiemens 19"
    Screen Resolution
    1280x1024 (oldschool 4:3)
    Hard Drives
    Samsung EVO850 SSD 250GB + Samsung 1TB HDD
    PSU
    be quiet 550W
    Case
    Mars MCNW ATX Gaming
    Cooling
    be quiet PURE ROCK SLIM BK008
    Mouse
    oldschool Dell optical wired
    Keyboard
    Dell German 102
    Internet Speed
    slow DSL, 10/1Mbps, but thats the best offer here
    Browser
    Mozilla 91.2.0esr
    Antivirus
    Defender
    Other Info
    This is an older PC for testing new OS,
    Furthermore: 4 Dell/HP laptops on Win7 Ultimate x64, used for NAS, Media server, browsing, workshop and sound studio

Not Myself

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It might be interfering with Defender.
Oh, goodie, at last a clue....

Is this anything that I could investigate, or is it rather something that I should pass on to the company (not that they've shown much interest in figuring out why the notifications are acting so oddly.
 

My Computer

System One

  • Operating System
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2719D
    Screen Resolution
    2560 x 1440
    Hard Drives
    256GB SSD boot drive Internal 1TB mechanical data drive; WD My Passport (1Tb external; My Passport Ultra (2Tb) external
    Keyboard
    Dell
    Mouse
    MX Master 3
    Internet Speed
    4Mbps (Bonded DSL)
    Browser
    Firefox (default)
    Antivirus
    Malwarebytes, MS Defender AV

TigerTom

The tiger's loose
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You might try to fully disable Defender (maybe with network disconnected, just to be safe), and then check if the erratic behaviour of your app still persists.
 

My Computers

System One System Two

  • Operating System
    W10 Enterprise LTSC
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    i7-2700K
    Motherboard
    Gigabyte GA-P67A-D3-B3
    Memory
    24GB
    Graphics Card(s)
    MSI GeForce RTX2060 Super
    Sound Card
    onboard
    Monitor(s) Displays
    Samsung curved
    Screen Resolution
    FHD
    Hard Drives
    Samsung EVO870 SSD 1TB
    Seagate Barracuda HDD 8TB
    PSU
    be quiet 550W
    Case
    CoolerMaster
    Cooling
    be quiet PURE ROCK SLIM BK008
    Keyboard
    KLIM Domination k852
    Mouse
    Logitech standard cordless
    Internet Speed
    10/1 DSL (the fastest line speed available here...)
    Browser
    Mozilla FF 91.2.0esr
    Antivirus
    Defender
    Other Info
    W10 GUI heavily modified with Stardock Blinds "7 for 10" skin and Startmenu.
    No MS Account and no MS apps.
    I upgraded to W10 only for gaming purposes, otherwise I'd kept my beloved W7 Ultimate x64
  • Operating System
    W11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    Intel Core i5-2500
    Motherboard
    Gigabyte PH67A-D3-B3
    Memory
    4GB
    Graphics card(s)
    MSI Geforce 1050Ti
    Sound Card
    onboard
    Monitor(s) Displays
    FujitsuSiemens 19"
    Screen Resolution
    1280x1024 (oldschool 4:3)
    Hard Drives
    Samsung EVO850 SSD 250GB + Samsung 1TB HDD
    PSU
    be quiet 550W
    Case
    Mars MCNW ATX Gaming
    Cooling
    be quiet PURE ROCK SLIM BK008
    Mouse
    oldschool Dell optical wired
    Keyboard
    Dell German 102
    Internet Speed
    slow DSL, 10/1Mbps, but thats the best offer here
    Browser
    Mozilla 91.2.0esr
    Antivirus
    Defender
    Other Info
    This is an older PC for testing new OS,
    Furthermore: 4 Dell/HP laptops on Win7 Ultimate x64, used for NAS, Media server, browsing, workshop and sound studio

flashh4

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If you have more than one antivirus they can & will effect each other at times !! If you do have more than one you don't have to delete the troubled one just turn it off !
Chuck
 

My Computer

System One

  • Operating System
    Windows11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
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    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
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    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
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    Edge & FF
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    Windows Defender

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If you have more than one antivirus they can & will effect each other at times !! If you do have more than one you don't have to delete the troubled one just turn it off !
Chuck
Not likely the problem; rather, it is Windows 11, as SuperAntiSpyware never had any such problem with Windows 10, I've not added any such programs with Windows 11, and Super is not really an antivirus, as its website makes quite clear.

In the realm of Windows 11, a short while ago I sent yet another tech support request to Super, somewhat in the vein of a diatribe, partially to point out that I am not getting any responses from them, and partially to point out that now, with Super's notifications turned on and which started working yesterday, have stopped working, a new low. At least in the past, if the notifications could not be turned on, and then did so somehow, they kept working.

Database update installed eight minutes ago, which I only know as I opened Super to see if there had been any further updates without any notifications; aggravatingly, there had been.
 

My Computer

System One

  • Operating System
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2719D
    Screen Resolution
    2560 x 1440
    Hard Drives
    256GB SSD boot drive Internal 1TB mechanical data drive; WD My Passport (1Tb external; My Passport Ultra (2Tb) external
    Keyboard
    Dell
    Mouse
    MX Master 3
    Internet Speed
    4Mbps (Bonded DSL)
    Browser
    Firefox (default)
    Antivirus
    Malwarebytes, MS Defender AV

flashh4

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Not Myself, i have been a Malware Removal Specialist for over 25 yrs. And it has a built in 'Detection Engine" to pick up Spyware & Malware !!​

Chuck
 

My Computer

System One

  • Operating System
    Windows11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender

Not Myself

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From the program's web site:

"
Is SUPERAntiSpyware an antivirus program?


Strictly speaking, SUPERAntiSpyware is not designed to be antivirus software. We target spyware, adware, worms, trojan horses, rootkits, and crimeware, a focus that allows us to respond quickly to the ever-growing groups of hostile software we address, with new definitions released multiple times a day, and concentrate on the technology that targets the most common threats in the wild. There are a lot of things that are often called viruses (many trojans, worms, and so on) that SUPERAntiSpyware will remove, but it won't remove many true viruses or boot-sector viruses.

SUPERAntiSpyware has been designed to be compatible with popular antivirus and antispyware applications such as McAfee, Symantec Norton, Kaspersky, Bitdefender, ESET NOD32, Spybot Search & Destroy, Hitman Pro, Ad-Aware, AVG, Avast, Panda, Webroot, Malwarebytes, Avira, and more.
 

My Computer

System One

  • Operating System
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2719D
    Screen Resolution
    2560 x 1440
    Hard Drives
    256GB SSD boot drive Internal 1TB mechanical data drive; WD My Passport (1Tb external; My Passport Ultra (2Tb) external
    Keyboard
    Dell
    Mouse
    MX Master 3
    Internet Speed
    4Mbps (Bonded DSL)
    Browser
    Firefox (default)
    Antivirus
    Malwarebytes, MS Defender AV

flashh4

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Antivirus is a kind of software used to prevent, scan, detect and delete viruses from a computer. Once installed, most antivirus software runs automatically in the background to provide real-time protection against virus attacks.
Check the Malware Removal sites !! It falls under an antivirus program for removal & spyware, ransomeware detect & removal !! I'm done here !!
Chuck
Screenshot 2021-10-26 173954.jpg
 

My Computer

System One

  • Operating System
    Windows11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender

Not Myself

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First, SuperAntiSpyware notifications started again late yesterday, and continued a few minutes ago.

Second, to set the record straight, I have been using Super for at least five and one-half years, possibly one or two years longer, with very few problems. The only ones I recall were a few times when a subscription reminder was either months too early or a week or two too late.

Until late afternoon 5Oct2021, Super was running correctly. The only change was that I replaced Windows 10 with Windows 11 around 1600 local. I did not install any new programs, remove any old ones, nor change any settings in any programs. It took me a day or two to realize that I was not getting any notifications from Super; as Windows 11 was new to me, it took me a short while to find the Notifications module. I recall that Super's were off; I think I may have been able to turn them on.

I have determined that the only part of Super that is not working is the notifications; updates continue, the daily scan continues, and I have briefly tested other parts to see if they are working. My conclusion is that logically the problem lies with Super, which needs to be updated to properly handle Windows 11 notifications.

I continue to wait for the expected replies from the company, which have so far not been forthcoming. Meanwhile, I shall let the program run, and when notifications stop again, an expected event, shall check the program to see if I am getting updates.
 

My Computer

System One

  • Operating System
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2719D
    Screen Resolution
    2560 x 1440
    Hard Drives
    256GB SSD boot drive Internal 1TB mechanical data drive; WD My Passport (1Tb external; My Passport Ultra (2Tb) external
    Keyboard
    Dell
    Mouse
    MX Master 3
    Internet Speed
    4Mbps (Bonded DSL)
    Browser
    Firefox (default)
    Antivirus
    Malwarebytes, MS Defender AV
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