Outlook 2019_Moved emails not appearing


70runner

Member
Local time
10:11 PM
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OS
Windows 11 23H2
Recently, I believe since Win11 was updated to 24H2, moved emails from the inbox to folders were not appearing in the folders (Outlook 2019). Created new folder, moved "Test" email to a TEST folder. TEST folder showed 1 new message but the folder was empty.

Test.webp

So the Test email is there, but not shown. Opened Change View, "Hide Message" selected (not intentionally by me) in the dropdown. Selected "IMAP Message" and of course the Test message appeared in the TEST folder.

Hide.webp
IMAP.webp

Below is a pre-24H2 folder Change View dropdown. Can anyone explain what may be going on here, why the Change View dropdowns have changed?

ChgVu_Pre.webp
 
Windows Build/Version
24H2 (OS Build 26100.4652)

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At a glance

Windows 11 23H2AMD Ryzen 7 8845S32GBNvidia RTX 4070
OS
Windows 11 23H2
Computer type
Laptop
Manufacturer/Model
Lenovo Legion Slim5 Gen9 16
CPU
AMD Ryzen 7 8845S
Memory
32GB
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Nvidia RTX 4070
Hard Drives
Samsung Pro 990 2TB
Samsung Pro 990 1TB
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Eset
Resetting views across the board may help, as can changing views across all the folders (because it isn’t always universal.)

See if any of this helps.

  • Apply View Across All IMAP Folders (If the option is available)
1. Open Outlook and select "IMAP Messages" from the Change View menu.​
2. Click "Apply Current View to Other Mail Folders".​
3. In the popup, tick all folders where the view misbehaves.​
4. Click OK to lock the view across those folders.​

  • Create and Set a Custom Default View
1. Go to "Change View" > "Manage Views".​
2. Select "IMAP Messages", then click "Copy" to create a customized version.​
3. Name it (e.g., "My IMAP View").​
4. Adjust settings if needed (columns, sort order, etc.).​
5. Save it and re-apply across folders using "Apply Current View to Other Mail Folders".​

  • Reset View Settings if Outlook Keeps Misbehaving
1. Close Outlook.​
2. Press Win + R to open Run.​
3. Type: outlook.exe /cleanviews
4. Press Enter.​
Setup IMAP views again and see if it sticks.​

I hope one of these suggestions help.

P.S.
I don’t personally believe there’s any connection between the 24H2 updates and Office 2019. It may be related to an Office-specific update instead?
 
Last edited:

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
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    ASUS ROG Maximus VI Formula
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  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)
    Computer type
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    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
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    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
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    2000/500
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    Defender / Malwarebytes
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    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
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    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
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    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
Thank you for suggestions. I was contemplating your custom default view already. I concur probably not related to 24H2, but there were other updates concurrently, so maybe one of them.
 

My Computer My Computer

At a glance

Windows 11 23H2AMD Ryzen 7 8845S32GBNvidia RTX 4070
OS
Windows 11 23H2
Computer type
Laptop
Manufacturer/Model
Lenovo Legion Slim5 Gen9 16
CPU
AMD Ryzen 7 8845S
Memory
32GB
Graphics Card(s)
Nvidia RTX 4070
Hard Drives
Samsung Pro 990 2TB
Samsung Pro 990 1TB
Browser
Firefox
Antivirus
Eset
Thank you for suggestions. I was contemplating your custom default view already. I concur probably not related to 24H2, but there were other updates concurrently, so maybe one of them.

let us know how you go (y)
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    ROG SupremeFX Formula 8-Channel High Definition Audio
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list. OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.
  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
    CPU
    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
    Memory
    16GB LPDDR5-5200
    Graphics card(s)
    1x Intel® Iris® Xe Graphics
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512 GB SSD PCIe
    Mouse
    Logiteck MX Master 3S
    Internet Speed
    2000/500
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1x 1 Novo button; 2 in 1 Audio Combo jack; Micro SD Card Reader; HDMI 1.4b; 2 x USB Type-C (TBT4)
    USB 3.2 Gen 2 DP 1.4a
    PD 3.0); 1 x USB 3.2 Gen1 Type A
    Camera
    1x 1080P FHD IR/RGB Hybrid with Privacy Shutter and Dual Array Microphone
    Graphics
    1x Intel® Iris® Xe Graphics
    Monitor
    14" WUXGA
    Form Factor
    Convertible Notebook
  • Windows 11 Pro 25H2 Build 26200.8655 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?

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