Solved Outlook 365 crashes on print preview


R

robgr

Well-known member
Local time
10:32 PM
Posts
104
OS
Windows 11
If I print an email and try and preview any additional pages either via the scroll bar or the the 'Next Page' arrows at the bottom then Outlook265 crashes
I can print the email including any additional pages but it's useful to see the page breaks and to decide if I need to print the extra pages or not
I do get any issues when print previewing in other Office365 apps or in a browser
I have reinstalled the printer drivers to no avail
Any ideas?
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i7-107032 GBytes DDR4-2667 (1333 MHz)NVIDIA GeForce GT 1030
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
PCSpecialist
CPU
Intel(R) Core(TM) i7-1070
Motherboard
TUF GAMING B460-PLUS
Memory
32 GBytes DDR4-2667 (1333 MHz)
Graphics Card(s)
NVIDIA GeForce GT 1030
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Monitor(s) Displays
Samsung U32J590UQU
Screen Resolution
4k
Hard Drives
SYSTEM Win 10 237.22GB SSD Disk 0 238.47GB M2 (mobo)
DATA Data 931.41GB HD 2.5" Disk 1 931.51GB SATA3
BACKUPS Backups 2TB HD 3.5" Disk 2 2TB SATA3
PSU
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Case
PCS 3601 CASE
Cooling
CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Internet Speed
57/18 Mbps
Browser
Vivaldi
Antivirus
Kaspersky Total Security
Try this:
  1. Go to Settings App --> Apps & Features
  2. In the Apps list, find Microsoft 365
  3. Click on the tree dots and select Modify
  4. In the next window you see, choose Quick Repair and press Repair
  5. If Quick repair did not solve your issue, then try Online Repair.

Hope this helps.
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Win 11 Pro 25H2 26200.9445 / Linux Mint 22.3Ryzen 7 2700U Pro32GBiGPU Vega 10
    OS
    Win 11 Pro 25H2 26200.9445 / Linux Mint 22.3
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    125W(Dock)/65W(Travel Adapter)
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled

  • At a glance

    Win 11 Pro 25H2 26200.9539(RP)i7-7700k @4.8GHz32GB 2x16GB 2133MHz CL15EVGA GTX1080Ti FTW 11GB
    Operating System
    Win 11 Pro 25H2 26200.9539(RP)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
  • Asus U46SV (laptop), i5-2410M, 8GB RAM, 500GB SSD, 750GB HDD, Windows 10. (used as a local Minecraft server and data dump)
I've tried both Quick Rep[air & Online Repair but to no avail
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i7-107032 GBytes DDR4-2667 (1333 MHz)NVIDIA GeForce GT 1030
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
PCSpecialist
CPU
Intel(R) Core(TM) i7-1070
Motherboard
TUF GAMING B460-PLUS
Memory
32 GBytes DDR4-2667 (1333 MHz)
Graphics Card(s)
NVIDIA GeForce GT 1030
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Monitor(s) Displays
Samsung U32J590UQU
Screen Resolution
4k
Hard Drives
SYSTEM Win 10 237.22GB SSD Disk 0 238.47GB M2 (mobo)
DATA Data 931.41GB HD 2.5" Disk 1 931.51GB SATA3
BACKUPS Backups 2TB HD 3.5" Disk 2 2TB SATA3
PSU
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Case
PCS 3601 CASE
Cooling
CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Internet Speed
57/18 Mbps
Browser
Vivaldi
Antivirus
Kaspersky Total Security
Are you using Signatures at the end of your Emails?
This type of problem can be caused by Email Signatures, should they be broken.
Found the issue. Our email signature was broken so when we try and print an email with our company signature, the print preview cannot pull through the signature correctly which causes it to crash
Click to expand...
Source: Outlook 2016 crashes when printing email
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11AMD Ryzen 5 560016 GBSapphire Radeon RX 6500XT (8 GB version)
    OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB

  • At a glance

    Windows 11Intel Celeron N4020
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
Not happening here...,
can you provide a screenshot or two, or, maybe a gif?
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix

  • At a glance

    Windows 11 Pro
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
  • ASUS VivoBook 'Lite' ~ Windows 11 Home
Yeah, does not crash here either...
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Win 11 Pro 25H2 26200.9445 / Linux Mint 22.3Ryzen 7 2700U Pro32GBiGPU Vega 10
    OS
    Win 11 Pro 25H2 26200.9445 / Linux Mint 22.3
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    125W(Dock)/65W(Travel Adapter)
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled

  • At a glance

    Win 11 Pro 25H2 26200.9539(RP)i7-7700k @4.8GHz32GB 2x16GB 2133MHz CL15EVGA GTX1080Ti FTW 11GB
    Operating System
    Win 11 Pro 25H2 26200.9539(RP)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
  • Asus U46SV (laptop), i5-2410M, 8GB RAM, 500GB SSD, 750GB HDD, Windows 10. (used as a local Minecraft server and data dump)

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i7-107032 GBytes DDR4-2667 (1333 MHz)NVIDIA GeForce GT 1030
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
PCSpecialist
CPU
Intel(R) Core(TM) i7-1070
Motherboard
TUF GAMING B460-PLUS
Memory
32 GBytes DDR4-2667 (1333 MHz)
Graphics Card(s)
NVIDIA GeForce GT 1030
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Monitor(s) Displays
Samsung U32J590UQU
Screen Resolution
4k
Hard Drives
SYSTEM Win 10 237.22GB SSD Disk 0 238.47GB M2 (mobo)
DATA Data 931.41GB HD 2.5" Disk 1 931.51GB SATA3
BACKUPS Backups 2TB HD 3.5" Disk 2 2TB SATA3
PSU
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Case
PCS 3601 CASE
Cooling
CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Internet Speed
57/18 Mbps
Browser
Vivaldi
Antivirus
Kaspersky Total Security
I have also tried disabling any add-ins but to no avail
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i7-107032 GBytes DDR4-2667 (1333 MHz)NVIDIA GeForce GT 1030
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
PCSpecialist
CPU
Intel(R) Core(TM) i7-1070
Motherboard
TUF GAMING B460-PLUS
Memory
32 GBytes DDR4-2667 (1333 MHz)
Graphics Card(s)
NVIDIA GeForce GT 1030
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Monitor(s) Displays
Samsung U32J590UQU
Screen Resolution
4k
Hard Drives
SYSTEM Win 10 237.22GB SSD Disk 0 238.47GB M2 (mobo)
DATA Data 931.41GB HD 2.5" Disk 1 931.51GB SATA3
BACKUPS Backups 2TB HD 3.5" Disk 2 2TB SATA3
PSU
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Case
PCS 3601 CASE
Cooling
CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Internet Speed
57/18 Mbps
Browser
Vivaldi
Antivirus
Kaspersky Total Security
Fixed in 22489.1000
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i7-107032 GBytes DDR4-2667 (1333 MHz)NVIDIA GeForce GT 1030
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
PCSpecialist
CPU
Intel(R) Core(TM) i7-1070
Motherboard
TUF GAMING B460-PLUS
Memory
32 GBytes DDR4-2667 (1333 MHz)
Graphics Card(s)
NVIDIA GeForce GT 1030
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Monitor(s) Displays
Samsung U32J590UQU
Screen Resolution
4k
Hard Drives
SYSTEM Win 10 237.22GB SSD Disk 0 238.47GB M2 (mobo)
DATA Data 931.41GB HD 2.5" Disk 1 931.51GB SATA3
BACKUPS Backups 2TB HD 3.5" Disk 2 2TB SATA3
PSU
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Case
PCS 3601 CASE
Cooling
CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Internet Speed
57/18 Mbps
Browser
Vivaldi
Antivirus
Kaspersky Total Security
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